Bel appartement de deux chambres situé dans un emplacement privilégié à Séville, en face de la Cathédrale et de la Giralda, sur l’Avenida de la Constitucion. C’est l’endroit idéal pour un séjour luxueux lors de votre visite de la ville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Constitución IV
de à
Excelente ubicación, cerca de la Giralda, la Catedral y el Alcázar. Apartamento bien distribuido y limpio perfecto x 4 personas con todas las comodidades. Lamentablemente, el servicio comenzó con la ausencia del personal a nuestra llegada al apartamento durante mucho tiempo. Otro problema al estar en la planta 4th: el ascensor no funcionó inmediatamente el segundo día y nunca lo arreglaron. Una verdadera pena ya que el apartamento está muy Cómodo.
A localização é impecável e tem muitos restaurantes em volta
A catedral toca o sino a cada hora e o barulho é muito alto dentro do quarto, principalmente pela manhã e no final do dia (o último sino toca a meia noite e o 1o do dia às 7 da manhã). Para quem tem sono leve ou viaja com crianças, não recomendo o apto.
Réponse du service qualité
Dear Alice,
Thank you for sharing your feedback. We are pleased to hear that you appreciated the apartment’s location and its proximity to many local restaurants.
Regarding the sound of the cathedral bells, we would like to emphasize that being located in the heart of Seville offers the privilege of being next to one of the most iconic and historic cathedrals in the world. The sound of the bells, marking the rhythm of the city, is a centuries-old tradition that many of our guests consider a unique experience. The bells chime, contributing to the city’s distinctive atmosphere, especially for those who appreciate its cultural and historical richness.
However, we understand that the perception of acoustic comfort can be subjective, and we regret that the sound of the bells was an inconvenience during your stay. We assure you that we will review the double-glazed windows and installed shutters in the apartment to confirm that they effectively isolate any occasional noise.
We hope that, despite this aspect, you were still able to enjoy your visit to our city, which is rich in culture and beauty. It would be a pleasure to welcome you again and perhaps offer a quieter experience during your next stay.
Quality Department.
La ubicación y el apartamento, estupendo todo
Réponse du service qualité
Dear Hyejin,
Thank you for your kind words. We are delighted to hear that everything was perfect during your stay.
We hope to welcome you again in the future.
No full length mirrors.
Réponse du service qualité
Dear Lucy,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed the excellent location, the cleanliness, and the spaciousness of the apartment, as well as the lovely view of the cathedral.
We also appreciate your comment regarding the absence of a full-length mirror. Please rest assured that we will take this into consideration as we continuously strive to improve the comfort and convenience of our apartments for our guests.
We hope to welcome you again in the future.
Quality Department
窗外的塞维利亚主教堂！
因为夜晚的大雨，卫生间管道会发出噪音。
Réponse du service qualité
Dear Yu,
Thank you for sharing your thoughts with us. We´re glad to hear that you enjoyed the view of the Seville Cathedral from the apartment, which truly is a remarkable sight.
Regarding the noise from the bathroom pipes, we understand that the weather can sometimes contribute to such sounds, especially during heavy rain. While we cannot control the weather, we appreciate you bringing this to our attention, and we will continue to monitor the situation to ensure the comfort of our guests.
Thank you again for your feedback, and we hope to welcome you back in the future.
Quality Department
Réponse du service qualité
Dear Melvyn,
Thank you for your kind words. We´re thrilled to hear that our team was able to assist you upon arrival and that you enjoyed the stunning view of the Cathedral and Giralda. We look forward to welcoming you again in the future.
Estuvimos en dos apartamentos. Muy completo todo. Excelente la ubicación, apartamentos muy cómodos, muy buenas camas y duchas. Muy buena calefacción.
Había mal olor en las habitaciones que no daban a la Giralda. Al llegar, nos informaron que tuvieron un problema con la limpieza y que uno de los apartamentos no iba a estar listo para el horario del check in. Demoraron tres horas en entregarlo, lo cual nos generó un perjuicio. Nos ofrecieron devolvernos el equivalente a la limpieza para subsanar de alguna forma el inconveniente.
Réponse du service qualité
Estimada Inés,
Gracias por sus amables comentarios. Nos complace saber que encontró los apartamentos cómodos, con una excelente ubicación, camas y duchas estupendas, así como una calefacción eficiente. Agradecemos sinceramente su valoración positiva sobre la experiencia en general.
No obstante, lamentamos profundamente que ciertos aspectos de su estancia no hayan cumplido con sus expectativas. Le aseguramos que los retrasos en la limpieza no son habituales, aunque, en ocasiones, pueden surgir circunstancias imprevistas que afecten los tiempos de check-in. Nos alegra, sin embargo, que nuestro equipo haya podido ofrecer una solución adecuada a esta situación inesperada. En relación a los otros aspectos mencionados, realizaremos una revisión exhaustiva para garantizar la comodidad y satisfacción de todos nuestros huéspedes.
Su satisfacción es una prioridad para nosotros, y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para ofrecerle una experiencia aún más placentera.
Departamento de Calidad
Foul sewer smell from pipes. Moldy wall in bedroom. Building smelled of trash as well
Réponse du service qualité
Dear Miriam,
Thank you for your feedback. We hope you enjoyed your stay and our excellent location. However, we regret any inconvenience you experienced during your time with us. It is important to note that the presence of odors is often influenced by external factors such as climate and humidity, especially during the winter months when these effects can be more noticeable. Nevertheless, we take your concern seriously and will thoroughly review the issues you have mentioned to prevent similar situations in the future.
We are committed to providing a comfortable environment for all our guests, and your feedback is highly valuable in helping us improve our services. Thank you for choosing us, and we look forward to welcoming you again in the future.
Quality Department
Una sola nota, il servizio clienti dovrebbe avvisare in anticipo che la struttura non è accessibile in auto.
Réponse du service qualité
Dear Daniel,
Thank you for your kind recommendation. We are delighted to hear that you enjoyed the beautiful and spacious apartment, as well as its excellent location. We truly appreciate your positive feedback on these aspects of your stay.
Regarding the comfort of the mattresses, we understand that comfort is a subjective matter and can vary from person to person. However, we take your comments seriously and will review this aspect to ensure that all our guests have a comfortable experience.
Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable stay.
Quality Department.
Ubicación y distribución del apartamento Buen equipamiento del apartamento, buenas duchas con agua super caliente, cocina amplia y equipada
Nada
Excellent location, excellent apartment central location
To have only one key to the main door
Réponse du service qualité
Dear Maria,
Thank you so much for sharing your feedback. We are truly delighted to hear that you enjoyed the apartment and its wonderful central location. It’s always our goal to create a comfortable and memorable stay for our guests.
We also appreciate your thoughtful comment regarding the key for the main door. Rest assured, we will take this into consideration to improve the experience for future visitors.
We would love the opportunity to welcome you back on your next trip to Seville.
Quality Department
Location was perfect for all the main sights
Въезд после 15-00 Выезд до 11-00
Réponse du service qualité
Dear Dmitriy,
Thank you for your feedback. We are delighted to know that the location was to your liking, as we believe a convenient setting is key to a memorable stay. Regarding the check-in and check-out times, these are carefully established to ensure a smooth and comfortable experience for all our guests. In line with our commitment to transparency, these times are clearly communicated on our website and reiterated in the confirmation email, allowing guests to plan their stay without inconvenience. We appreciate your understanding and look forward to welcoming you again in the future.
Quality Department.
Pas de parking pour la voiture
Réponse du service qualité
Dear M. E.,
Thank you for your feedback and for highlighting your overall excellent experience.
Regarding parking, we would like to emphasize that, in line with our commitment to transparency in the information we provide, the absence of parking within the building is clearly mentioned on our website. However, as part of our dedication to ensuring a seamless experience for our guests, we offer discounted rates and comprehensive information about nearby parking facilities, which are both convenient and easily accessible.
We hope that despite this, your stay was wonderful, and we look forward to welcoming you again in the future.
Quality Department.
La ubicación inmejorable, vistas a la Catedral y Giralda espectaculares, la limpieza del apartamento, comodidad y decoración. La asistencia en todo momento del personal encargado fue excelente.
Cristales exteriores con algo de polvo debido a su particular diseño que hace complicada su limpieza. No impedía las fabulosas vistas, sobre todo nocturnas.
Réponse du service qualité
Estimado Carlos:
Le agradecemos sinceramente por compartir su experiencia y por destacar la ubicación inmejorable, las espectaculares vistas a la Catedral y la Giralda, así como la limpieza, comodidad y decoración del apartamento. Nos alegra saber que disfrutó de su estancia y que la asistencia brindada por nuestro personal fue de su agrado. Por otro lado, tomamos nota de su observación sobre el polvo en los cristales exteriores. Trasladaremos la información al personal correspondiente para que se realice el correcto mantenimiento de los mismo y no afecte a la estancia de futuros huéspedes. Le pedimos nuevamente disculpas al respecto y esperamos tener el placer de recibirle nuevamente en su próxima visita a Sevilla y ofrecerle otra maravillosa estancia.
Departamento de Calidad
The apartment was only refreshed once throughout a week long stay which meant we needed to do much of the cleaning.
Réponse du service qualité
Dear Diana,
Thank you for your feedback. We are pleased that you appreciated the central location of the apartment and the excellent service provided by our concierge. We regret any inconvenience regarding the cleaning schedule. As a courtesy, we offer a complimentary cleaning service for guests staying a week, aimed at enhancing your comfort. Should you require additional cleaning services beyond this, they are available for an extra fee, and we would be happy to arrange them. We value your understanding and hope to have the opportunity to welcome you again in the future.
Quality Department.
Great location, very clean.
Not enough coffee pods.
Réponse du service qualité
Dear Rina,
Thank you for your kind review. We´re delighted to hear that you enjoyed the location and found the apartment clean and comfortable.
Regarding the coffee pods, we do provide them as a courtesy to make your arrival as pleasant as possible. We appreciate your feedback and will take it into consideration for future stays.
Thank you for choosing us and we look forward to welcoming you back on your next visit.
Quality Department.
Réponse du service qualité
Dear Kristin,
Thank you for your review. We’re pleased to hear that, despite the initial confusion, your check-in process went smoothly and that you found the apartment to be perfect. It’s great to know that the AC, comfortable bedding, and the two bathrooms met your needs and that you enjoyed the convenient location. We appreciate your recommendation and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Julie,
Thank you for your kind review. We are delighted to hear that you found the apartment wonderful and well equipped. It´s great to know that the location was convenient and within walking distance of everything. We´re also glad that the check-in process was easy and clear. Your recommendation means a lot to us, and we look forward to hosting you again in the future.
Réponse du service qualité
Dear Karen,
Thank you for your kind feedback. We are pleased to hear that you enjoyed the location and found our service and host to your satisfaction.
We apologize for the delay in resolving the issue with the AC in the master room. We understand the importance of prompt service and will work on improving our response times to ensure that any concerns are addressed more swiftly in the future.
We’re glad to know that, despite this, you had a great stay in Seville. If you have any further feedback or need assistance, please don’t hesitate to reach out.
Very well positioned, with great facilities and importantly, was airconditioned as it was summer
Well fitted out with laundry , kitchen and two bathrooms. Great for our group of 4
Réponse du service qualité
Dear Peter,
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our great location, excellent facilities, and security. It is also fantastic to know that the air conditioning was a welcome feature during the summer and that the apartment´s laundry, kitchen, and two bathrooms met your needs perfectly.
We strive to provide a comfortable and convenient stay for all our guests, and it is rewarding to hear that our accommodations were ideal for your group of four. Your positive feedback is greatly appreciated.
We look forward to welcoming you back in the future and providing you with another exceptional stay.
Quality Department.
Réponse du service qualité
Dear 志峰 方,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Wonderful location. It was just beside of the cathedral of Seville. Easy to get all the attractions and sightseeing. Also, price was quite reasonable.
Nothing I can say for bad comments on this option. It was good enough.
Réponse du service qualité
Dear Yoo,
Thank you for your kind words. We’re delighted to hear that you enjoyed our wonderful location near the Cathedral of Seville and found it convenient for accessing attractions and sightseeing. We´re also pleased that you found our pricing reasonable. We appreciate your positive feedback and look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Anna,
Thank you for your kind words. I´m so pleased that you and your family had a fantastic stay and appreciated the central location. Hosting you was a joy, and I look forward to the opportunity to welcome you again in the future.
Perfect location , the apartment was very spacious and very well equipped. Close to all the main attractions and restaurants. Sandra met us at the property and went through everything with us.
N/A
Réponse du service qualité
Dear Guest,
Thank you for your wonderful review and recommendation! We are thrilled to hear that you had such a positive experience during your stay at our apartment.
We are delighted that you found our location to be perfect, with close proximity to attractions and restaurants. It´s great to know that the apartment was spacious and well-equipped, providing you with everything you needed for a comfortable stay.
We appreciate your kind words about Sandra´s hospitality. We strive to ensure that every guest feels welcomed and well taken care of from the moment of arrival.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
Quality Department.
Réponse du service qualité
Estimada Sandra:
Su generosa retroalimentación es profundamente apreciada e importante para nosotros. Siempre es alentador escuchar que nuestros huéspedes tuvieron una gran experiencia y disfrutaron de su estancia. Nos esforzamos por brindar un servicio de calidad y esperamos la oportunidad de servirle de nuevo.
Réponse du service qualité
Dear James,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Helen,
Thank you so much for your kind words. We´re thrilled to hear that you found our location, service, and apartment condition to be absolutely perfect. Being right in the center of the sightseeing sites and food options is indeed a great advantage, and we´re glad you enjoyed it. It´s wonderful to know that you found our management to be well-organized. We look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear 미라 허,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Tal vez se podrian poner cortinas en el dormitorio principal, porque entraba muchisima luz por la ventana. Pero vamos, es un pequeño detalle
Réponse du service qualité
Estimado Luis Miguel:
Muchas gracias por su comentario. Nos alegra saber que disfrutó de la ubicación, la decoración, la limpieza y la cocina totalmente equipada de nuestro alojamiento.
Apreciamos su sugerencia sobre la instalación de cortinas en el dormitorio principal. Tomamos en cuenta cada recomendación de nuestros huéspedes para seguir mejorando y ofrecer una experiencia aún más satisfactoria. Valoramos su observación y la consideraremos para futuras mejoras.
Nos complace saber que, a pesar de este pequeño detalle, su estancia fue placentera. Esperamos tener el placer de recibirle de nuevo en el futuro.
Departamento de Calidad.
Appartamento molto bello, curato ed elegante, molto pulito La posizione è fantastica, di fianco alla cattedrale Ci ha accolto Valeria, davvero molto gentile e simpatica
Probabilmente causato dalla pioggia, un odore sgradevole sulle scale sparito poi con il bel tempo
Réponse du service qualité
Dear Mc7014,
Thank you for your feedback. We´re glad to hear that you enjoyed your stay in our beautiful, well-maintained, and elegant apartment, and that you found the location fantastic, right next to the cathedral. We appreciate your kind words about Valeria; we strive to provide warm and friendly service to our guests.
Regarding the smell you mentioned, it´s possible that it was caused by the rain, which can temporarily affect odor conditions in the area. However, we´re pleased to hear that the issue was resolved with the good weather.
We appreciate your feedback and hope to welcome you back in the future.
Quality Department.
Réponse du service qualité
Dear Dominika,
Thank you for your lovely review. We´re thrilled to hear that you found our newly remodeled apartment beautiful and enjoyed its proximity to the Cathedral. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Il phon non funzionava
Réponse du service qualité
Dear Arianna,
Thank you for your feedback. We´re delighted to hear that you found our location perfect, with easy access to everything, and that you appreciated the cleanliness of our accommodations. We´re glad that the main services were conveniently located near the house. We apologize for the inconvenience caused by the non-functional hairdryer. Please rest assured that we´ll address this issue promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to welcome you back again soon.
Quality Department.
Staff are horrible and very argumentative !! Utterly poor service and the worst !!! They have very screwed up policy: AVAILABLE ONLY AS WE PLEASE FROM 9am till 9pm ANYTHING OUTSIDE THESE OURS “GO F*** YOURSELF” . If they automate the whole process , this place would be a gem. Fix your unreasonable and inhospitable policies, and train your staff to accommodate guests rather than argue !!!
Réponse du service qualité
Dear Osama,
Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you enjoyed the convenient location of our property and found it comfortable, well-maintained, and equipped.
We are deeply sorry to learn of the dissatisfaction you experienced with our staff and service. It is certainly not our intention to provide anything less than excellent service to our guests. We would like to clarify that, as we explained you during your stay, our team works to accommodate guests´ requests from 9 am to 9 pm. However, our customer service team is available outside of these hours to address only emergencies that require our immediate attention.
We apologize for any misunderstanding regarding our service hours. Should you decide to grace us with your presence again, we promise to accommodate you with the utmost grace and charm.
Quality Department.
Réponse du service qualité
Dear Chia,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed the central location of our establishment, making it convenient for exploring the historic monuments nearby. It was a pleasure to host you, and we hope to welcome you back for another memorable stay in the future.
Quality Department.
Suggestion rather than criticism: we found it very hard to locate as there is no street number or sign on the door. Apartment is located above some offices and there is no way of seeing there are flats above. Needed some clearer indication as when we asked locally no one was able to locate it in the map we were given so we called the office who asked us to take a photo of where which we sent . Told them we were were waiting outside the Santander bank which seemed the clearest place to identify however message didn’t reach colleague who was letting us undo we were both waiting in different places. We saw other Genteel properties had signs. The smell in one bathroom made it unusable. Contacted office who said someone would come around while we were out but it didn’t dissipate someone came again the next day. Perhaps we were unfortunate that that’s was a water leak in the building that required(noisy)work and loss of water for 7 hours which of course was not good for us but beyond the management’s control who did what they could.
Réponse du service qualité
Dear Kathryn,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the excellent location of our accommodation, as well as the convenience of being able to walk to nearby attractions. It´s wonderful to know that you found our kitchen and bathroom well equipped, and that you appreciated the comfortable beds. We are glad that you enjoyed the views from the kitchen seating area, especially at night.
We apologize for any inconvenience you experienced in locating the apartment. Rest assured, the exact location is provided once the reservation is confirmed via the confirmation email, and we also reiterate the address when we contact guests via WhatsApp for further communication. We regret any inconvenience at the time of your arrival.
Regarding the smell in one of the bathrooms, we apologize for any inconvenience this may have caused, and we are glad that our technician was able to fix it. We also are sorry to hear about the water leak in the building, which was beyond our control, but we appreciate your understanding and we want to assure that at the moment it is working properly.
Thank you for bringing these matters to our attention. Your feedback is invaluable as it helps us to improve our services for future guests. We hope to have the opportunity to welcome you back for a more seamless experience in the future.
Quality Department.
La ubicación y las vistas inmejorables
Por la noche las campanas de la Giralda se escuchan mucho.
Réponse du service qualité
Estimado Enrique,
Agradecemos sinceramente su comentario y estamos encantados de saber que recomienda nuestro alojamiento. Nos complace saber que quedó impresionado/a con la inmejorable ubicación y las vistas que ofrece.
Respecto al sonido de las campanas de la Giralda durante la noche, entendemos que esto puede variar según las festividades o eventos que se celebren en la ciudad. Es cierto que las campanas pueden ser audibles desde algunas ubicaciones cercanas a la Giralda, y para algunos huéspedes esto agrega cierto encanto a su experiencia en Sevilla. Sin embargo, lamentamos cualquier inconveniente que esto pueda haber causado durante su estancia.
Agradecemos sus amables palabras y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.
Atentamente,
Departamento de Calidad
Niets!
Réponse du service qualité
Dear Margret,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Nada
Réponse du service qualité
Estimado Adrian,
Sus amables palabras hacia nuestro dedicado personal son muy apreciadas y recibidas con calidez. Es muy gratificante para nosotros saber que los esfuerzos de nuestro equipo contribuyeron a mejorar su experiencia durante su estancia. Su feedback sirve como una fuerte motivación para nosotros para seguir brindando un servicio de primer nivel, siempre con el objetivo de superar las expectativas de nuestros huéspedes. Muchas gracias por su reseña, y esperamos ansiosamente la oportunidad de darle la bienvenida de nuevo.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Jisun,
Thank you so much for your wonderful review. We are thrilled to hear that your stay with us was perfect and that it surpassed your expectations. Providing a clean and comfortable environment for our guests is our top priority, and we´re delighted to know that you appreciated the amenities and the great view from the window. We´re glad that we could accommodate your request to drop off your luggage before the check-in time, and we´re pleased to hear that it added to the convenience of your stay. Thank you for choosing to stay with us and for your strong recommendation. We would be honored to host you again in the future.
청소상태는 전반적으로 나쁘지는 않았으나, 예민한 분들은 살짝 먼지라든가.. 화장실에 얼룩 먼지들이 살짝 보이긴 합니다만, 별 문제는 되지 않았습니다.
종합적으로 매우 좋았고 또 머물고 싶을 정도로 만족도가 높았습니다. 정말 추천!
Réponse du service qualité
Dear guest,
Thank you for sharing your positive experience during your 4-day, 3-night stay. We´re delighted to hear you were satisfied with our friendly guidance, clean facilities, and the functionality of amenities. Your appreciation for the Seville Cathedral view, especially at night, and the convenient location near tourist attractions warms our hearts. We apologize for any dust concerns and will address them promptly. We´re grateful for your recommendation and look forward to welcoming you back.
Quality Department
Réponse du service qualité
Dear 레이씨,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
The bathroom was smelly and the sink wasn’t working properly.
Réponse du service qualité
Dear Marie,
Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found the location excellent.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. These problems occur at certain times of the year and are not a general occurrence. Even so, we have taken direct measures to avoid any similar situation with our future guests.
Regarding the sink, we regret any problems you may have experienced. We would have liked to have been informed during your stay to provide a prompt solution.
We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.
Kind regards,
Quality Department
Perfekte Lage, sehr sauber und sehr gut ausgestattet. Tolle Größe… und natürlich der Blick auf die Kathedrale!
Réponse du service qualité
Dear Birgit,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Agnieszka,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
We are deeply sorry for the incident you had with the cathedral bells, we would like to specify that depending on the time of the year they can ring more or less often but we will check the soundproofing system of the flat so that future guests can enjoy this magnificent location without any inconvenience.
Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards,
Quality Department
Lo mejor de todo, es la amplitud del mismo. Su limpieza es un punto a añadir. Los colchones y almohadas eran cómodas. Otro aspecto a reseñar el lo céntrico que se encuentra este apartamento.
Por poner peros, faltaban piezas de cubertería ( habían dos cucharas de postre para cuatro personas) y la cafetera, no se había limpiado desde que se compró.
Réponse du service qualité
Estimado José, Estimado/a huésped,
Agradecemos sinceramente sus amables palabras y observaciones sobre su estancia. Nos complace saber que disfrutó de la amplitud del apartamento, así como de su limpieza y la comodidad de los colchones y almohadas. Lamentamos cualquier inconveniente causado y tomaremos medidas inmediatas para mejorar estos aspectos y asegurar una experiencia más completa para nuestros huéspedes en el futuro. Agradecemos sus comentarios constructivos, ya que nos ayudan a perfeccionar nuestros servicios. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Yasmin,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
En las fotos era precioso, pero estaba muy deteriorado y había hormigas. En uno de los baños la taza del WC era más pequeña que la taza y era increíblemente incómodo sentarse. Además los cristales con vistas a la giralda estaban muy sucios.
Réponse du service qualité
Estimada Aldara:
Agradecemos sinceramente que haya compartido su experiencia con nosotros. Nos alegra saber que la ubicación del alojamiento le pareció perfecta. Sin embargo, Lamentamos profundamente que su estancia no haya cumplido con sus expectativas y que haya experimentado algunos inconvenientes.
Nos tomamos muy en serio sus comentarios sobre el estado del alojamiento y la presencia de hormigas. Queremos asegurarle que este incidente es aislado, y estamos tomando medidas inmediatas para abordar estos problemas y garantizar una experiencia más satisfactoria para nuestros huéspedes en el futuro.
Asimismo, le pedimos disculpas por las incomodidades en el baño y la limpieza de los cristales con vistas a la Giralda. Estamos trabajando diligentemente para corregir estos aspectos y garantizar que nuestros estándares de calidad sean consistentes.
Nos habría encantado haber sido informados de todos estos inconvenientes durante su estancia para poder haberles ofrecido una respuesta rápida y acorde a la situación. Agradecemos sus observaciones, ya que nos brindan la oportunidad de mejorar. Valoramos su elección de hospedarse con nosotros y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia más positiva.
Departamento de Calidad.
Réponse du service qualité
Dear Iskra,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Smell of drains in one bathroom Bathroom seat was broken
Réponse du service qualité
Dear Karl,
Thank you for sharing your feedback, and we´re pleased to hear positive comments about our location, communication, and facilities.
We sincerely apologize for any inconvenience caused by the smell in one of the bathrooms and the broken bathroom seat. We´re actively addressing these issues to ensure a more pleasant experience for our guests. It´s worth noting that the unusual smell can be weather-dependent, and we appreciate your understanding. We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
We value your input, and should your travels bring you back, we would welcome the opportunity to provide an improved experience. Thank you for choosing our accommodation.
Kind regards,
Quality Department.
Réponse du service qualité
Dear Chaijoo,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sally,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Réponse du service qualité
Dear Isabel,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
The location was incredible. The view of the Cathedral from both rooms and kitchen was amazing! If I come back to Sevilla. I’ll definitely stay here again.
Réponse du service qualité
Dear Cynthia,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Yamila,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jennifer,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Kristen,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Querido Carlos,
Gracias por su amable reseña. Estamos encantados de saber que disfrutó de su estancia con nosotros. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirle nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Sascha,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Réponse du service qualité
Querida Maria Gabriela,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Carolina,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Raja,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Constitución IV in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Kathleen,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Nothing, it was perfect and I would stay here again!
Réponse du service qualité
Dear Julie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nicola,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sara,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Briony,
Thank you so much for your kind review! We´re glad you enjoyed the central location, beautiful decor, and functionality of the apartment. Providing a home-like experience is our goal, and we´re thrilled you felt that way. We appreciate your recommendation and hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lisa,
Thank you for your kind review! We´re delighted to hear that you enjoyed our beautiful apartment and its amazing view.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kim,
Thank you for your review! We´re glad you enjoyed your stay at our accommodation in a great location. We appreciate your feedback and hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better. Javier S.V. Quality Department.
Nothing. It was great!
Réponse du service qualité
Dear Gail,
Thank you very much for your review. We´re delighted that you enjoyed our beautiful apartment in an amazing location. We appreciate your feedback and hope to welcome you back again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible. Javier S.V. Quality Department.
Da localização, o apartamento é novo com as utilidades necessárias para uma boa estadia.
No banheiro da suíte não tem aparador para colocar sabonetes, shampoo, etc e sem ganchos para pendurar as toalhas.
Réponse du service qualité
Dear Julia,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
la situation de l’appartement est exceptionnelle. superbe accueil, belle prestation
une odeur d’égout dans une des salles de bain. le reste était parfait
Réponse du service qualité
Dear Christine,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
I highly recommend Genteel Home Constitucion! The apartment is beautiful, everything looked new, excellent location, comfy beds, spotless and clean, amazing hot showers, cold AC, quiet at night, safe location. The hosts responded quickly to messages. They helped us with local information. We felt completely at home and loved the view of the cathedral. We will definitely stay here again!
We did not like the walk to the parking garage. It’s a 10 minute walk with luggage. We paid 19 euro per night for the garage.
Réponse du service qualité
Dear Robert,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kavitha,
It is wonderful to read your impressions of the apartment after your stay. Thank you for the description of the apartments and the convenient food options nearby. We will be delighted to welcome you back on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Le seul bémol est le prix qui reste malgré tout élevé.
Réponse du service qualité
Dear Edgar,
Thank you for your rating. We appreciate your positive comments about the ideal location, cathedral view, brightness, and spaciousness of the apartment. We understand your concern about the price and will take it into consideration. We value your feedback. Thank you again for choosing us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lauren,
Thank you for choosing our apartment for your holiday in Seville and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Laura,
Thank you for your stay with us and for taking the time to write a review. We hope to have the opportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Omar,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
location went crazzzyyyy, view of the cathedral and prime location
Réponse du service qualité
Dear Madiha,
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
La posizione, lo staff, la pulizia, gli interni
Réponse du service qualité
Dear Federico,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Yamila:
Estamos encantados de cuánto ha disfrutado del apartamento, la limpieza y las vistas. Es un placer saber que nuestros huéspedes han disfrutado de sus vacaciones. Muchas gracias por sus palabras. Esperamos volver a recibirles pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimado Jose Luis:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Sabil,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rohin,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Haber contado con 2 llaves para el ingreso al edificio
Réponse du service qualité
Estimada Cecilia:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Soobin Park,
It is always wonderful to read reviews such like yours. Thank you for taking the time to write it and for the recommendation for the Koreans and everybody in general. It has been a pleasure for us to read and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado José Vicente:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
The management team is very prompt and attentive, our check-in was super easy. Thank you.
Réponse du service qualité
Dear Lidia,
Thank you for reviewing your recent stay in our apartment. We are glad to read that you liked the way our reception team greeted you on arrival and that you were promptly checked in without any hassle as expected. Also thank you for the remarks on the comfortable beds. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
It was a lovely apartment, very well located and the beds were very comfortable. A perfect location to explore beautiful Seville! The management team were very accommodating and punctual, very easy check in.. Thank you
Réponse du service qualité
Dear Lidia,
Thank you for having chosen us for your stay in Seville and for taking the time to write a review about your stay. We are very happy to know that both the apartment and our team were able to match all your expectations and make you feel at home. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Óscar:
Le damos las gracias por compartir su opinión sobre su estancia en apartamento Constitución IV. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Esperamos recibirle de nuevo pronto en Sevilla.
Jose L.H. Campos
Director de Calidad
In a very central location, easy to get to anywhere. This home is so homey I feel like it’s better than my home 😆 It has everything you need and more. It also has THE perfect view of the cathedral.
Only little complain is the ventilator of the non-master room was abit noisy and not working well with the smell
Réponse du service qualité
Dear Mei Yi,
What a pleasure it is for us to know that you enjoyed the apartment so much that you are willing to stay again with us on your next trip to Seville. It will be our honour to host you again.
Jose L.H. Campos
Quality Department Manager
gran distribución y super preparado todo
Réponse du service qualité
Estimado Fernando:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Cyrous,
Thank you for this wonderful review of the apartment. It is our pleasure to know that you enjoyed your holidays with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Yolanda:
Le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Su ubicación y la atención del personal
Réponse du service qualité
Estimado Andrés:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
superbe appartement avec vue sur la cathédrale. il est très bien situé tout en étant au calme. les équipements sont parfaits
Réponse du service qualité
Dear Melanie, thank you very much for your kind feedback. We are delighted to read that we were able to match your expectations and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Estimado John, le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Todo perfecto
La ubicación y la limpieza son excelentes.
Réponse du service qualité
Estimada Raquel, nos gustaría agradecerle sus comentarios elogiando su reciente estancia con nosotros. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad