L’appartement Cabildo IV dispose de plus de 180 m2 répartis en quatre chambres, deux avec deux lits simples d’une superficie de 0,90 x 2,00 m, et les deux autres avec un lit double. Il’y a trois salles de bain complètes, deux que sont en suit, et une autre indépendante.
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Appartement Cabildo IV
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Réponse du service qualité
Dear Maryla,
Thank you for your kind feedback. We are pleased to hear that the apartment was perfect for your stay, and that the central yet quiet location suited your needs. It’s wonderful to know that the kitchen was well-equipped and that there was plenty of space in both the common areas and the individual rooms. We look forward to welcoming you back in the future.
El apartamento está en un lugar céntrico. frente a la Catedral. amplio, cómodo, confortable y muy bien equipado. Las camas muy buenas y los baños impecables. La cocina super amplia, con comedor diario, no le faltaba nada. Espacioso y acogedor living comedor. Excelente alojamiento para 6/7/8 personas. Muy buena decoración
Nada
Réponse du service qualité
Dear Siew,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Réponse du service qualité
Estimada Diana:
Gracias por tomarse el tiempo para compartir su experiencia. Nos complace saber que disfrutaron de su estancia y que el espacio cumplió con sus expectativas, tanto en términos de comodidad como de limpieza. Nos alegra también saber que nuestro equipo estuvo a la altura de sus expectativas y que se sintieron bien atendidos. Será un placer recibirlos nuevamente en el futuro. Apreciamos sinceramente su recomendación y esperamos que su próxima visita sea igualmente agradable.
La ubicació es immillorable, just al costat de la catedral. Com dona a una plaça tancada, no es sent gens de soroll del carrer. El pis es molt ampli i confortable, molt adequat per a grups.
Hi faltaven alguns estris de cuina, com manoples per al forn, o paletes per cuinar.
Réponse du service qualité
Dear Lidia,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the unbeatable location next to the cathedral, as well as the tranquility of the apartment overlooking a closed square. It´s also wonderful to know that the apartment´s spaciousness and comfort were ideal for your group.
We appreciate your comments regarding the kitchen utensils. We will review our inventory to ensure that all necessary items, such as oven mitts and cooking spatulas, are available for our guests in the future.
Thank you again for your valuable input. We look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Cristina,
Thank you for sharing your experience. We are delighted to hear that you appreciated the apartment´s great location, spaciousness, and decor. We´re glad to know that your stay was comfortable for your group. We would love to welcome you back to Seville in the future.
Esta en una plaza y no esta muy bien especificado donde es.
Réponse du service qualité
Estimada Victoria:
Gracias por sus amables palabras sobre el equipamiento del apartamento, el confort, la limpieza y su excelente ubicación céntrica. Estamos encantados de saber que estos aspectos contribuyeron positivamente a su estancia.
En cuanto a los detalles de la ubicación, nos gustaría aclarar que la dirección exacta de la propiedad siempre se proporciona en la confirmación de la reserva y, como comodidad adicional, también enviamos instrucciones detalladas por WhatsApp antes de la llegada para garantizar una experiencia de check-in sin problemas. Lamentamos si hubo alguna confusión y revisaremos nuestro proceso de comunicación para asegurarnos de que sea lo más claro posible para todos nuestros huéspedes.
Valoramos sus comentarios y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Steve,
Thank you for sharing your feedback. We´re delighted to hear that you enjoyed the clean and spacious accommodation, as well as its convenient and quiet location overlooking the courtyard.
We would like to clarify that, while we are a property management company, we strive to provide attentive service to our guests. Although our primary communication hours are during business hours, we always aim to address urgent matters promptly. Your input is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.
Réponse du service qualité
Dear Steve,
Thank you for sharing your feedback. We are pleased to hear that you found the accommodation clean, spacious, and well-located, and that you appreciated the tranquility and the courtyard views.
We regret, however, if the communication did not meet your expectations. Please allow us to clarify that our customer service team is available 24 hours a day to assist with any emergencies or address any concerns our guests may have, ensuring their stay is as pleasant as possible. We apologize if you felt the communication was not as seamless as you had hoped, and we will take your feedback into account to continue improving our services.
We hope to have the opportunity to welcome you again in the future and to provide an even smoother experience.
Locatie, ruimte, faciliteiten, personeel alles klopt
Niets
Réponse du service qualité
Dear Sjaak,
Thank you for sharing your feedback. We are delighted to hear that you had a fantastic stay and that our accommodation contributed to your enjoyable experience. We truly appreciate your kind words about the location, space, facilities, and staff. It was a pleasure having you with us, and we hope to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Adrian,
Thank you for your kind feedback and for noting the excellent location of the property. Regarding the check out time, we would like to highlight that we always aim to be as flexible as possible to accommodate the needs of our guests. However, in some cases, such as ensuring the property is ready for the next arrivals, we are unable to grant certain requests, such as extending the check-out time. We appreciate your understanding and are delighted that your stay met your expectations overall. We hope to have the pleasure of welcoming you back in the future and ensuring another wonderful experience.
Réponse du service qualité
Dear Adrian,
Thank you for your kind feedback and for noting the excellent location of the property. Regarding the check out time, we would like to highlight that we always aim to be as flexible as possible to accommodate the needs of our guests. However, in some cases, such as ensuring the property is ready for the next arrivals, we are unable to grant certain requests, such as extending the check-out time. We appreciate your understanding and are delighted that your stay met your expectations overall. We hope to have the pleasure of welcoming you back in the future and ensuring another wonderful experience.
Réponse du service qualité
Dear Claire,
Thank you for your kind words. We´re delighted that you enjoyed the apartment and found the location great. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Will,
Thank you very much for your kind comments. We are delighted to know that you enjoyed our apartment’s excellent location and found it to be a pleasant space for your stay.
Regarding the extra towels, we would like to take this opportunity to clarify our services. As specified on our website, our standard service includes an initial set of shower towels for each guest according to the apartment´s capacity, along with sheets, duvets, and other essentials, all prepared for your comfort at check-in. Additional towel or linen changes are not included in the standard service but can be requested at any time for an additional fee. This distinction ensures that we comply with the specific regulations for tourist apartments, which are managed differently from hotels. Furthermore, although it is not a requirement, we provide extra amenities to enhance our guests´ comfort, including shampoo, soap, coffee, salt, oil, sugar, and more. We hope these details were to your liking, and we apologize once again for any confusion regarding the extra towel service.
We trust that this information provides a clearer understanding of our service model. Thank you once again for your review, and we look forward to the pleasure of welcoming you back in the future.
The location is perfect👌🏻. A very nice and clean apartment
Nothing
Réponse du service qualité
Dear Virginia,
Thank you so much for your wonderful feedback. We are thrilled to hear that you had a great experience and that you enjoyed the apartment and its perfect location. We look forward to welcoming you back for another stay in the future.
Quality Department.
Réponse du service qualité
Dear Jennifer,
Thank you for your enthusiastic feedback. We´re thrilled that the location exceeded your expectations, with its proximity to the Cathedral and the Alcázar. It’s wonderful to know you enjoyed the charming courtyard and the cleanliness. We look forward to welcoming you back for another enjoyable stay.
Izvrsna lokacija. 20 metara od Katedrale. Sve važne stvari su u blizini.
Parking je bilo teško za pronaći
Réponse du service qualité
Dear Drazen,
Thank you for your feedback. We are glad to hear that you found the location perfect for exploring Seville, particularly its proximity to the Cathedral and other important sites. As the apartment is situated in the heart of the city, access by car can be a bit challenging due to the pedestrian nature of some streets, which helps preserve the area´s environment. However, our customer service team is always available to provide information about the nearest parking options to make the arrival of our customers as pleasant as possible. We appreciate your understanding and hope to welcome you back soon.
Quality Department.
Réponse du service qualité
Dear Luke,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Patrik,
Thank you for your fantastic review. We’re thrilled to hear that you enjoyed the prime location of our apartment and its proximity to the historic sites. It’s wonderful to know that you found the apartment well-maintained and that you would highly recommend it. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Ximena,
Thank you for your kind review. We are pleased to hear that you found the apartment beautiful and spacious, and that its location was convenient for visiting the main attractions. We appreciate your recommendation and hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Paola,
Thank you for your kind review. We are pleased to hear that you found the accommodation splendid and appreciated its central location. It’s wonderful to know that the apartment’s proximity to the cathedral and its spaciousness made your stay convenient and enjoyable. Your recommendation for both families and larger groups is greatly appreciated. We look forward to hosting you again in the future.
Moderno, elegante, tutti i comfort...
Réponse du service qualité
Dear Stephani,
Thank you for your kind review. We are pleased to hear that you found the accommodation excellent, with beautiful décor and a superb location in a peaceful square. It is also gratifying to know that our responsiveness and welcoming service contributed to your enjoyable stay. We appreciate your feedback and look forward to the opportunity to host you again.
Réponse du service qualité
Dear Angie,
Thank you for your kind review. We are delighted to hear that the apartment’s space, modern amenities, and prime location near the Cathedral and Alcazar met your expectations. It’s wonderful to know that the AC, bathrooms, and kitchen were to your satisfaction, and that you found our staff friendly and prompt. We greatly appreciate your positive comments about the reasonable price and your intention to stay with us again. We look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Jocelyne,
Thank you for your kind review. We´re delighted to hear that you enjoyed the apartment and its location. We appreciate your feedback regarding the lack of clothespins and will take this into consideration for future improvements. We look forward to welcoming you back soon.
Quality Department.
Réponse du service qualité
Dear Sofia,
Thank you for your kind review. We are delighted to hear that the apartment was immaculate and that you felt well taken care of. We appreciate your visit and look forward to the opportunity to host you again in the future.
Réponse du service qualité
Estimado Manolo:
Muchas gracias por su amable reseña. Nos alegra saber que se sintieron muy cómodos en el departamento y que la ubicación resultó ideal para explorar los lugares de interés a pie. Esperamos tener el placer de recibirles nuevamente en Sevilla y en nuestro departamento en el futuro cercano.
Réponse du service qualité
Dear Scott,
Thank you for your fantastic review. We are thrilled to hear that you found our apartment super comfortable, clean, and spacious. It’s wonderful to know that you enjoyed the view of the plaza and the original Moorish wall.
We’re glad you found the location convenient and ideal for your travels in Seville. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit.
Réponse du service qualité
Dear Kole,
Thank you for your kind review. We are delighted to hear that you and your friends enjoyed the apartment´s central location and tranquil setting. It’s great to know that the space and amenities met your needs and that our hosts were responsive and accommodating. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Daniel,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Estimada Lorena:
Agradezco mucho sus comentarios positivos sobre nuestro apartamento. Nos alegra saber que encontró la ubicación muy céntrica y conveniente, cerca de restaurantes, paseos y atracciones de la ciudad, permitiendo acceso a pie a todos los lugares de interés. Sevilla es, sin duda, un lugar maravilloso para disfrutar. Valoramos su apreciación sobre el trato amable y claro recibido por parte del anfitrión. Su recomendación es muy apreciada. Esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Niru,
Thank you for your kind review. We´re thrilled to hear that you enjoyed the great location, spaciousness, and kid-friendly atmosphere of our property. It was a pleasure to host you, and we hope to welcome you back for another great stay in the future.
Réponse du service qualité
Dear jeff,
thank you for your kind words. We´re thrilled to hear that you enjoyed your stay and found our apartment well-equipped and spacious. We´re delighted that our host´s responsiveness and assistance added to your experience. It would be our pleasure to welcome you back for another enjoyable stay in the future.
FIX the entry gate lock!!!! Dangerous!!!! Minimal to no light in hallway access to door! Again… very dangerous! Last bathroom molding on shower walls- that bath needs renovation, leaking shower as well. needs . Questionable trash dump?? Instructions were to take into Public area? Really? Those cans are always full. We used all 4 bedrooms, not enough toilet paper supplied. Location was the next, but apartment management, poor!
Réponse du service qualité
Dear Jane,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your time in Seville and found our location convenient.
Regarding your concerns about the entry gate lock, we would like to assure you that the lock is functioning correctly, and we have not received any previous reports of issues. However, we will certainly investigate the matter of minimal lighting in the hallway with the building´s management to ensure the safety of our guests.
Regarding the bathroom issues you mentioned, as well as any other defects you encountered, please rest assured that they will be thoroughly inspected and addressed as necessary to improve the quality of our accommodations.
On the other hand, about the disposal of trash, it is standard practice in Seville for guests to utilize the public containers located in the area. We regret if this caused any inconvenience, but it is the established procedure in the city.
We apologize again for any inconvenience you experienced during your stay and appreciate your feedback, which allows us to continually improve our services. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.
Quality Department.
Réponse du service qualité
Estimada Isabel:
Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que valoró la excelente ubicación y el tamaño de nuestra vivienda. Sin embargo, lamentamos profundamente cualquier decepción que haya experimentado. Nos gustaría abordar sus inquietudes con respecto a la calidad de nuestros servicios. Tomamos muy en serio la calidad de nuestra propiedad y la experiencia de nuestros huéspedes, y nos entristece escuchar que no cumplimos con sus expectativas en esta ocasión. Lamentamos sinceramente cualquier inconveniente que haya experimentado. Apreciamos que nos haya informado de estos problemas durante su estadía, ya que nos brinda la oportunidad de abordarlos de inmediato y garantizar una mejor experiencia para usted y nuestros futuros huéspedes.
Por otro lado, tomaremos medidas correctivas para mejorar la calidad y garantizar la disponibilidad adecuada de utensilios básicos en la vivienda. Además, reforzaremos nuestros estándares de limpieza para garantizar que todas las áreas del apartamento estén impecables para cada huésped.
Respecto al precio, revisamos constantemente nuestras tarifas para asegurarnos de ofrecer un valor justo en comparación con la calidad y comodidades de nuestra propiedad. Entendemos su punto de vista y tomaremos sus comentarios en consideración.
Esperamos sinceramente tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestra dedicación a la satisfacción del cliente.
Departamento de Calidad
Nada
Réponse du service qualité
Estimado Ander:
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda, y que la ubicación y calidad de nuestro apartamento fueron de su agrado. Sería un placer darle la bienvenida de nuevo en el futuro.
Departamento de Calidad.
biggest complaint for me is they advertise toiletries and kitchen supplies but they only gave us a very tiny amount of salt so that we could only cook one meal. also, a tiny bit of oil. When i contacted them they said “The apartment counts with complimentary bath and kitchen amenities upon check-in as courtesy. If you need more during your stay, we will be delighted to provide them to you at our office . . . Monday-Friday.” so, why are they advertising toiletries and basic supplies but they only provide 1 days worth? also, they made an exception and allowed us to pick up salt at the office on Sunday. when we got there we asked for a bit more oil, they said no. and only gave us a few spoonfuls of salt. This really annoyed me as I paid €1300 for a weekend stay and they cant even just supply salt that cost €1. I don’t want to have to go to the store to buy salt on my vacation. its not hard, its just annoying. And i think its an oversight. Why i prefer staying places that are family run and not business run. Family run businesses are much more logical and better at caring for you.
Réponse du service qualité
Dear Emily,
Thank you for your detailed feedback. We´re pleased to hear that you found our beds comfortable and that our 4-bedroom apartment with 3 bathrooms met the needs of your two families. We´re also glad that the kitchen was well equipped with all the necessary pans, utensils, and plates, and that the apartment was clean. We strive to provide a comfortable and enjoyable experience for all our guests.
Regarding your concerns about toiletries and kitchen supplies, as a tourist apartment, we are not obligated to provide amenities but we do offer complimentary doses of salt, oil, sugar, vinegar, and other essentials as a courtesy to our guests upon check-in to make their arrival as pleasant as possible. We want to assure you that if guests prefer not to purchase their own supplies such as salt, sugar, or oil, we are more than happy to provide additional doses at our office. We regret that this was not enough for you either.
We appreciate your understanding and hope you had an enjoyable stay otherwise. We look forward to welcoming you back in the future.
Quality department.
Réponse du service qualité
Dear Ivan,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Cesar,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Quality Department
Réponse du service qualité
Dear Rebecca,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Nell’appartamento Mancavano strofinacci per le stoviglie e tovagliette per colazione
Réponse du service qualité
Dear Carmela,
Thank you for your kind words regarding our beauty of the apartment. We´re glad to hear that you found everything appealing. We apologize for the oversight regarding the absence of dishcloths and place mats for breakfast. Your feedback is valuable to us, and we will ensure that these items are provided for future guests. We appreciate your understanding and we look forward to welcoming you again in the future.
Quality Department.
Réponse du service qualité
Dear Sue,
Thank you so much for your wonderful review. We´re thrilled to hear that you enjoyed your stay in our fabulous apartment and that it provided ample space and comfort for your group of three couples. It´s great to know that our central location allowed you to explore the town center, restaurants, shops, and nearby landmarks easily. Your recommendation means a lot to us, and we would be delighted to welcome you back anytime.
Réponse du service qualité
Estimada Marie:
Agradecemos sinceramente sus amables palabras y su recomendación. Nos complace saber que todo estuvo perfecto durante su estancia y que la ubicación del piso fue de su agrado. Estamos encantados de que haya disfrutado de su tiempo en nuestro espectacular piso. Sería un honor para nosotros recibirle nuevamente en el futuro. Gracias por elegirnos y por su confianza.
Réponse du service qualité
Dear Romain,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed our superb apartment in the heart of Seville. It´s fantastic to know that your experience has left you eager to return. We look forward to welcoming you back and providing you with another memorable stay.
Réponse du service qualité
Dear Freddie,
Thank you so much for your lovely review. We´re delighted to hear that you had a good stay in our comfortable and spacious apartment, and that you enjoyed its convenient location just two minutes from the Cathedral and Alcazar de Sevilla. Providing attentive service is a priority for us, so we´re thrilled that you found our greeting and service wonderful. We´re pleased to hear that you enjoyed the excellent bedrooms and kitchen, and that you felt at home during your stay. Thank you for choosing to stay with us. We would be honored to welcome you back in the future.
Réponse du service qualité
Dear Jenni,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sabrina,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sheila,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Gillian,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Maxime,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Karan,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.
We will check and test the quality of the wifi connection immediately, we understand this is a vital aspect and we are sorry to have let you down on this occasion.
We hope to have the opportunity to offer you a better stay in the future, in line with our standards.
Kind regards,
Quality Department
1/ Le logement n´était pas celui réservé: les 69 photos du logement sur Booking correspondent en fait à plusieurs logements différents. 2/ L´appartement était sombre et peu convivial. 2 lampes et l´éclairage de la table de la cuisine ne fonctionnaient pas. Une 4e avait une prise défaillante. La 4e chambre n´avait aucun éclairage en tête des lits. Malgré la promesse du passage d´un réparateur le samedi matin, personne n´est venu. 3/ La propreté peut être largement améliorée. 4/ Aucun sèche-cheveux. 5/ Rapport qualité-prix décevant. Pour le prix payé, quelques sachets de thé et/ou d´infusion pourraient être offerts.
Réponse du service qualité
Dear Chantal,
We sincerely appreciate your detailed feedback regarding your recent stay in our apartment. We deeply regret any inconvenience you experienced and would like to extend our sincere apologies for the issues encountered.
Firstly, we apologize for the confusion with the location. Our team is always available to assist with calls and facilitate our guests´ arrival, and we regret not having had the opportunity to help you with this matter. On the other hand, we would like to highlight that in our emails prior to your arrival, we always request confirmation of the chosen apartment, as well as detail its characteristics to avoid any confusion and enable our clients can confirm that it is the desired flat. We apologise for any misunderstanding in this regard.
It appears that many of the aspects you mention have not met our standards of quality, and we sincerely regret everything that has transpired. We regret that our technician was unable to attend to resolve the issue with the light as you mentioned. We will review what may have caused the misunderstanding in this regard. We also apologize for the inconvenience of not finding the hairdryer. Your feedback is appreciated as it allows us to improve in the necessary areas and prevent similar situations from occurring in the future.
Thank you for your patience. We hope for the opportunity to regain your trust in the future.
Quality Department.
Réponse du service qualité
Dear Linda,
Thank you for your kind words. We´re delighted to hear that our flat met your expectations and provided a beautiful and well-appointed space for your group. It´s fantastic to know that the accommodation comfortably accommodated eight adults. Your positive feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future.
De ligging was ideaal, elke bezienswaardigheid binnen wandelafstand en toch zeer rustig gelegen. Ruim appartement alles wat we nodig hadden was aanwezig. Veel eetgelegenheden zeer dichtbij. Ook heel leuk dat we bij aankomst direct over het appartement konden beschikken zodat we onze bagage niet naar een opslag moesten brengen.
De wegbeschrijving naar het appartement kon beter. We hebben toch zeker een half uur lopen zoeken, als je het weet is het nochtans heel makkelijk te vinden. We werden wel goed verder geholpen na telefonisch contact.
Réponse du service qualité
Dear Carine,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.
We apologise for the misunderstanding regarding the description of the flat location. We usually give our guests precise directions to the flat but we regret that this was not the case on this occasion.We assure you that it will not happen again.
We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Rosemary,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Kind regards,
Quality Department
Réponse du service qualité
Dear Hannah,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Qi,
Thank you for your feedback about your recent stay. We are pleased to hear that the location of the accommodation was very convenient and that you found all the attractions within walking distance. It´s also great to know that you enjoyed the atmosphere with the weekend market downstairs and the many surrounding restaurants and cafes.
We sincerely apologize for the issue with the bed frame in one of the rooms, which was not up to our usual quality standards. We understand that this inconvenienced your stay, and we want to emphasize that this is indeed an unusual occurrence.
We are also glad to hear that the issues with the quilt and laundry detergent were resolved satisfactorily after communication.
Thank you for recommending the accommodation, and we hope you consider staying with us again. Your feedback is valuable to us, and we will continue to improve our services.
Warm regards,
Réponse du service qualité
Querida Emilia,
Nos gustaría hacerle saber lo agradecidos que estamos por su generoso comentario sobre su estadía en nuestro apartamento. Nos esforzamos por asegurarnos de que cada huésped tenga una experiencia excepcional durante su estancia con nosotros, y su comentario positivo es un testimonio valioso de nuestro trabajo duro. Su opinión es muy importante para nosotros y esperamos tener el placer de servirle nuevamente en el futuro cercano.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Querido Jorge,
Gracias por compartir su valiosa crítica. Saber que tuvo una estancia agradable es un fuerte testimonio de la dedicación de nuestro equipo. Ponemos a nuestros huéspedes en primer lugar en todo lo que hacemos y estamos ansiosos de darle la bienvenida de nuevo en su próximo viaje.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Querido Gerardo,
Le agradecemos por compartir su experiencia positiva en su reseña. Nos complace haber contribuido a que su estancia fuera agradable. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir siendo su elección de alojamiento en el futuro.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Soraya,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Abhi,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Wasim,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Solange,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Maria,
We genuinely appreciate your positive and detailed review, especially your praise for our committed staff. It´s truly heartening to realize that our team´s dedication and service were significant highlights of your stay. Your uplifting feedback serves as a strong motivation for us to keep up the good work, always aiming to create a memorable experience for our guests. We look forward to the pleasure of hosting you again on your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nichole,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Tarun,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carlos,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Arjun,
Thank you for your kind words! We´re delighted that you had a great experience during your stay. Your feedback is valuable to us, and we look forward to hosting you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eric,
Thank you for your kind words. We´re thrilled you enjoyed your stay and found the apartment´s location and amenities ideal.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nelly. Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Aroop. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Frank Vessella,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gaurav, we´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gretchen. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Javier S.V. Quality Department.
Réponse du service qualité
Dear Chittinani,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
The appartment was not the one featured on your booking page, so that was disappointing, also the showers were very poor, only one shower had hot water, the other 2 were only lukewarm
Réponse du service qualité
Dear Louise,
Thank you for taking the time to share your experience with us. We are very sorry to hear that the apartment you stayed in did not match your expectations based on the booking page. Please know that when selecting the specific apartment of all the options available, dedicated pictures will show prior to booking.
We are, however, delighted to hear that you found the location to be superb and that you enjoyed the spaciousness of the apartment. We also appreciate your feedback regarding the showers, and we apologize for any inconvenience caused by the lack of hot water.
Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Jose L.H. Campos
Quality Department Manager
tout, d’un luxe excepcional l’emplacement plein centre près de tout. 100% recomendable!!!
Réponse du service qualité
Dear Marcela,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Meerim,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Fernando:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Sevilla. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Irina,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jennifer,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Tatiana,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Colin,
Thank you for choosing our apartment and for the description of the facilities, as well as the surroundings. We are delighted to know that you have enjoyed the area and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Pietro,
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Tara,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Tuan,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Dave,
We are thrilled to read your review after your stay with us. We are very glad of just how much you have enjoyed Seville from our apartment. Thank you again, we hope to host you again soon.
Jose L.H. Campos
Quality Department Manager
Nos pidieron una tarjeta de crédito como garantía (sin reservar ningún depósito), cosa que no se nos avisó antes de llegar al apartamento. Insistieron, sin embargo, no tuvimos que aportarlo finalmente.
Réponse du service qualité
Estimado Marcos:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Toda la información respecto a pagos y garantía se transmite tanto por correo electrónico como por mensajes privados antes de la llegada. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Josefina:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Anna,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mathieu,
We greatly appreciate the time you have taken out of your take to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Gabriela:
Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y nuestros personal fueran capaces de cumplir con sus expectativas durante su estancia. Ha sido un placer para nosotros leer esta opinión y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Allison,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us. Surely the unbeatable central location of the apartment makes it convenient to visit all the main monuments of the city. We look forward to receiving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Hugo,
Our guests´ satisfaction is our greatest reward. We are happy to know that you could find everyting that you needed to make you feel at home. Thank you again and we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Ana:
Le agradecemos elegirnos para su estancia en Sevilla y por escribir esta reseña. Nos alegramos de que encontrara todo lo necesario en el apartamento para hacer agradable su estancia. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Fanny,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Poli,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Hélène, Thank you very much for choosing us for your stay in Seville and for your constructive critics. They give us an opportunity to keep improving. Please accept our apologies if you did not feel a close relation with our Customer Service team. They are at your disposal to make your stay as pleasant as possible. Regarding the luggage, unfortunately the apartment was booked for a different use after your stay, and therefore we suggested a concierge service near to your apartment for your convenience. Thank you again for making us your choice on this occasion. At Genteel Home Apartments we specialize in the rent of luxury touristic apartments. We look forward to hosting you again in the near future. Regards, Jose L.H. Campos
Réponse du service qualité
Dear Renata, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment. We look forward to having the opportunity to serve you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Beatriz, muchas gracias por compartir su opinión sobre su estancia en nuestro apartamento. Agradecemos sus comentarios positivos sobre nuestra ubicación y la atención que recibió durante su estancia. Gracias por apreciar nuestros esfuerzos.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Talal, thank you for staying with us. It is always a pleasure to know that our guests went home with great holiday memories and are willing to come back.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Estimado Raúl, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Kim, thank you very much for your kind feedback. It is such a pleasure for us to know that your family had such a great stay in our apartment and you are willing to come back. We would love you to come back to enjoy more memorable days with us in the future.
Aija T.
Quality Department
Réponse du service qualité
Daer Stefano, thank you for taking the time to review your time in our apartment and for sharing the highlights of your stay with us. Also, thank you for your kind words about our prompt reaction in order to solve the issues with the air conditioning. We really appreciate your constructive feedback.
We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Robert, thank you for choosing our apartment for your stay. We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Ryan, we are pleased you enjoyed your stay with us and appreciated the comfort we provide. We really appreciate your detailled feedback and all the recommendation for our future guests.
It was such a leasure to assist you and your family during your stay in Seville. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Estimado David, nos gustaría agradecerle su comentario elogiando su estancia y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you very much for your comments regarding your stay. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Dear Alan, we are delighted to receive your positive feedback and it is indeed very rewarding for our team to know that you have nice holiday memories of your stay with us.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Jenna, we are thankful for your feedback. Thank you verymuch for pointing out the excellent location of the apartment.
We hope to have the opportunity of welcoming you back to our apartment at some point in the future.
Aija T.
Quality Department
Réponse du service qualité
Gracias por sus amables palabras.
Esperamos que hayáis podido disfrutar con nosotros.
Esperamos pronto una visita de nuevo.
La Place est juste magnifique.
L´organisation pour la remise des clefs est au top ! 👌
Réponse du service qualité
Thank you very much for your positive comments regarding your stay. We are glad to hear that you enjoyed the excelent location of the apartment and you had a memorable stay in Seville.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for choosing our apartment for your stay in Seville and for your feedback. Your comments will help us to improve our services.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Réponse du service qualité
Le agradecemos sus comentarios. Nos alegra saber que el desempeño de nuestro equipo superó sus expectativas.
Muchas gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Es un apartamento nuevo, con una distrubición de espacios grandes y completamente equipados. Luminoso y nuevo, está ubicada en la Plaza de Cabildo, plaza con encanto que durante el día se visita, pero de noche es silenciosamente privada. La recomendamos.
Réponse du service qualité
Muchas gracias por su comentario Agustina! Lo primero que queremos agradecerle es la comprensión que nos mostraron en todo momento por el inconveniente de última hora sufrido en el apartamento que habían reservado, y estamos encantados de saber que han disfrutado de su estancia en el apartamento en el que les reubicamos, que como bien dice, está ubicado exactamente en el mismo edificio. Estamos a su entera disposición si vuelve por Sevilla!