Antonia Díaz est un appartement où tout est pris en charge dans les moindres détails , ce qui en fait un espace confortable dans lequel se sentir à la maison.
Son plus de 100m2 de vulgarisation et de hauts plafonds donnent une présence dans chacune des chambres de l’ échelle de la propriété.
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Réponse du service qualité
Estimado Fermin, Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes. Sentimos mucho leer acerca de las perturbaciones causadas por el agua caliente y no haber sido informados de inmediato ya que hubiéramos sido capaces de enviar un técnico e intentar solucionarlo en cualquier momento para que usted pudiera disfrutar plenamente de su estancia. Para un futura ocasión por favor, no dude en ponerse en contacto con nuestro departamento de atención al cliente para cualquier cosa que podamos hacer para que disfrute plenamente de su estancia entre nosotros. Esperamos servirle nuevamente. Fátima Roca-responsable Dpto. de calidad.
It´s a little noisy at the front of the property on weekend evenings, but two of the bedrooms face the rear and are perfectly quiet
It is a wonderful place, in a really central location. When we had a small problem, they came and fixed it that day.
Réponse du service qualité
Dear Aisling, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee that. Please accept our apologies. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us. We look forward to see you in the future. Fátima Roca-chief of Customer Service.
beautiful very clean apartment with well appointed kitchen. decor beautiful and very well stocked with china and lovely glassware. location fantastic.
unfortunately the elevator was not working and we had to walk up four flights for 4 days. the key to the door of the apartment was also a problem
Réponse du service qualité
Dear Barbara,
Thank you for your kind review, as well as highlighting the decoration and cleanliness of our apartment. We are pleased to know that you loved the location and could enjoy the area. We apologize for the inconvenience of the elevator, but we dont have any information about it, we would have liked to be able to help you from the available customer service numbers. Regarding the keys, we don´t know what could have happened, we checked after your departure and we did not perceive any failure in this regard. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again in a future.
Fátima Roca-chief of Customer Service.
Réponse du service qualité
Estimada Esther, Gracias por compartir su opinión sobre el apartamento Antonia Díaz. Por lo que usted describe, parece que algunos aspectos de su estancia no cumplieron con nuestras normas habituales de servicio; por favor, acepte nuestras más sinceras disculpas por no hacer de su estancia con nosotros un momento perfecto de relajación y apreciamos enormemente que se haya tomado tiempo para hacérnoslo saber. Sin embargo, nos habría gustado haber sido informados del inconveniente de las cafeteras, para poder actuar de inmediato y resolverlo. También nos gustaría haberle ayudado a acceder a la terraza si se hubieran puesto en contacto con nuestro servicio de atención al cliente. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Fátima Roca-responsable dpto. de Calidad.
Réponse du service qualité
Dear Karl, Thank you for making our apartment your choice on this occasion and for your very kind recommendation to the travellers community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Réponse du service qualité
Dear Yishen, We appreciate the time spent leaving us a comment about your stay at our Antonia Diaz apartment. We thank you for pointing out the cleanliness of our facilities, being fully aware that this is an aspect of vital importance for our guests to feel comfortable. We would also like to thank you for pointing out the good value for money in our apartment as we always strive to ensure that our customers are satisfied. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Fátima Roca-chief of Customer Service.
Dat in een van de kamers een rioollucht hing. Soms meer en soms minder. De klacht werd serieus genomen maar was zo snel niet op te lossen. De sloten van de deur gingen lastig open.
Réponse du service qualité
Dear guest, thanks for your comment. We are sorry about the smell problem during your stay. It was a punctual issue possibly due to the rain of the previous day. After your departure we a technician was checking it and did a treatment, it seems to have been resolved. In any case, we apologize for it and hope that despite this you have enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
la propreté de l´appartement à notre arrivée et notamment les sols laissant clairement à désirer.
Réponse du service qualité
Chère Catherine, merci pour votre commentaire. Nous sommes désolés pour votre insatisfaction à propos de l´appartement. Récemment, les salles de bains ont été entièrement rénovées. Pour ce qui est de la propreté, c’est un aspect très important pour nous et généralement très apprécié de nos clients. Nous allons donc vérifier ce qui aurait pu se passer dans votre cas et travailler à l’améliorer. Nous aurions aimé nous informer lors de votre séjour si, à votre arrivée, l´appartement n´était pas assez propre pour vous envoyer un nettoyeur et le réparer. Nous espérons que malgré cela, ils ont apprécié leur séjour à Séville. Salutations
Fatima Roca - Chef du service clientèle
Demasiado caro para el apartamento en si ; se paga la ubicación eso si es verdad El olor a humedad en alguna habitación , aunque hay que decir que la propiedad lo supo y quiso “ arreglarlo “pero para los días que quedaban no nos mereció la pena, tampoco sabemos de donde procedía, pues en baños y cocina no olía .
Réponse du service qualité
Estimada Agustina, gracias por su comentario. Sentimos mucho el problema del olor que menciona durante su estancia. Como usted dice, no se percibía en todas las estancias del apartamento y por tanto quizá el problema podía ser alguna incidencia puntual en los bajantes del edificio. Por eso nos ofrecimos a acercarnos al apartamento y hacer un tratamiento de olores que solucionara el problema, a lo que usted no accedió. Nos alegra saber que la ubicación fuera de su agrado y esperamos que a pesar de esto hayan disfrutado de su estancia en Sevilla. Saludos
Great location clean and comfortable accommodation with good heating during the cold spells. Supermarket just across the road.
Not being able to access the property till 3pm. We had an early flight and had to leave and pay for luggage to be stored some way from the property. A little noisy in front bedroom from Bars nearby.
Réponse du service qualité
Great location clean and comfortable accommodation with good heating during the cold spells. Supermarket just across the road.
Not being able to access the property till 3pm. We had an early flight and had to leave and pay for luggage to be stored some way from the property. A little noisy in front bedroom from Bars nearby.
L´équipement électroménager de la cuisine devrait être rénové (la cafetière est minuscule et le micro ondes peu efficace).
Réponse du service qualité
Cher invité, merci pour votre gentil commentaire. Nous sommes très heureux de savoir que vous avez apprécié l´accueil que nous vous avons réservé et que vous avez apprécié l´appartement, en particulier pour son emplacement central et son espace. Nous apprécions vos suggestions sur la cuisine pour améliorer et offrir une satisfaction complète à nos clients. Salutations
Réponse du service qualité
Dear Szymon, thank you for your comment. However, when we received you in the apartment we did not feel any bad smell in the apartment. Your bad comment as you know is because you told us that as you came to run the marathon, you was leaving the apartment at 12 o´clock, and we told you that it was not possible and you had to leave it at 11 o´clock at the latest as detailed in the conditions because that same day we had another reservation and we needed to clean and prepare the apartment so that new guests could use it from 3pm as you could also do. Regards
Rooms are big enough, enough for family of 4people.
Not much service, they cannot print documents for the guest; they cannot call a taxi for you; coffee machine not workable; beds very hard
Réponse du service qualité
Dear Weiguo, we are sorry we could not have helped you in everything you needed during your stay. We have taken action on these problems and something like this will not happen again in the future. Our goal is always to help our guests in everything they need. On the other hand, we will check the coffee machine to fix it or replace it, because we did not know it would not work. We do not understand what exactly does not work, because it is a traditional Italian coffee maker. We are glad to at least know that the apartment has pleased you in all aspects. We hope you enjoyed your stay. Regards
It is important to mention that the location was great and the staff was very attentive and helpful as always.
Los baños necesitan una reforma.
Veldig sentral beliggenhet i forhold til severdigheter og restauranter. Forholdsvis rolig gate, noe trafikk, men hørte lite til støyen. Godt utstyrt leilighet, med alt det nødvendige utstyret vi trengte,
Var en kloakklukt i leilighet, noe som var til sjenanse, Utleier skyldte på at det hadde regnet mye i forveien! Adgangen til uteplassen på taket var avlåst, noe som gjorde at vi ikke fikk bruke den (skyldte også her på at det hadde regnet noen dager i forveien.
De accommodatie is wat verouderd en verlichting defect (schemerlampen). Dakterras op een hogere verdieping zwaar verouderd.Hierdoor gen gebruik van gemaakt. Trapverlichtingschakelaars zijn onverlicht en in het donker niet te vinden. Levensgevaarlijk.
Réponse du service qualité
Dear Zafreen, thank you very much for your comment. We are glad to know that you have enjoyed the wonderful location of the apartment. We are sorry to read that they had problems with the shower, but our incident department did not receive any notice of this during your stay. If we had known, we could have acted immediately and send a technician to solve it. After your check out it has been verified and solved so that the shower has more water current. Regards
员工服务态度好,房间干净,用具齐全,位置到周边景点便利
临街房间噪音大
On retiens l adresse et on´la revommande
Le plus la terrasse avec vue
We will certainly look to use Genteel apartments again.
We will certainly look to use Genteel apartments again.
hemos estado cómodos.
Apartment:
Very bright, very clean, very nice view from the roof terrace. Real beds (no cheap cots). All appliances and installations worked well, we felt very comfortable and had absolutely no reason to complain.
Location:
Calle Anonio Diaz is located very centrally, with many bars and restaurants around.
The apartment is perfect for exploring the city on your own. Cathedral, Giralda and Palace are literylly down the street. Most other sights are also in walking distance, including Encarnacion/Parasol and Santa Cruz behind the Cathedral (see terrace photo), but also Triana market across the river. Also, the tram and buses are nearby (and very reasonably priced) if you don´t want to walk to Plaza de Espana.
Company:
We had a very friendly mail contact and received a warm and punctual welcome, everything seemed well organized.
Cons:
We (a group of four adults) loved both the apartment and the location.
If anything, I could point out two general things:
(1) The nearest supermarkets (Spar and MAS) are a few minutes away (might be irrelevant for most visitors). Drinks for the apartment can be bought in a small store right around the corner.
(2) One bedroom faces the front. During the week, the street bustle calms down after midnight. On weekends, don´t expect any street in the center to be calm at night, at least if you sleep with an open window.
However, the two bedrooms facing the lightwell were perfectly quiet at any time.
Belle prestation et confortable.
Séjour en famille à 6 personnes.
Juste pour dire ou conseiller au loueur : Des modes d´emplois , climatisation, poubelles et commerces proches.
Sinon je recommande c´était parfait.
Volveré.
The apartment is centrally located, within waling distance of the Cathedral, shopping district, Triana, the river, and the tram, and only a few steps from the bullring. You have views of the city from the upper floor private terrace, and the Cathedral is particularly spectacular when lit. The staff at the delicious neighborhood restaurants were very friendly.
I stayed alone for the first month and felt very safe and comfortable. Overall, it felt like a home away from home. It surpassed my expectations! I’m looking forward to staying there again next summer.
La posizione centralissima poi aumenta ancora di più il giudizio favorevole sull´appartamento. E inoltre ha una terrazza (esterna all´appartamento) con una vista bellissima sulla Cattedrale.
Ci torneremo sicuramente!
Concernant l´appartement, tout était simplement parfait.
Un lieu spacieux et très élégant avec une terrasse où il fait bon prendre le petit déjeuner et le diner face à la Cathédrale et la Giralda illuminées.
L´appartement est idéalement situé au cœur de ville, jouxtant l´arène mais également à quelques pas de la Cathédrale de l´Alcazar et des rues commerçantes.
Le petit plus: possibilité d´un abonnement en parking surveillé pour environ 6 €/jour.
Je reviendrai en toute certitude vers ce lieu lors d´un prochain voyage.
Encore merci à l´agence qui nous a permis de passer un merveilleux séjour.
El apartamento como tal, absolutamente NUEVO, perfectamente bien equipado. Un aire acondicionado fabuloso para calmar las temperaturas extremas del verano, las habitaciones perfectamente dotadas, cocina completa, dos baños muy amplios, algo raro de encontrar en Europa, excelente servicio de internet, lavadora de ropa y sin dejar de mencionar el trato fabuloso de los miembros de Geentel homes para todas nuestras preguntas . Sin duda, fue el mejor apartamento que nos hemos quedado en toda Andalusia.
Gracias a Ignacio y Remedios por siempre estar ahí para ayudarnos. Nuestras vacaciones no pudieron ser más agradables sin vuestra ayuda.