L’appartement est situé au quatrième et dernier étage d’une ancienne maison rénovée avec ascenseur, accessible via la Calle Trinidad Grund nº1, bien que l’appartement lui-même offre une vue depuis le salon et la terrasse jusqu’à la Plaza de la Marina .
Il a été entièrement rénové et meublé dans son intégralité et est réparti sur un étage. On y accède par une belle entrée qui fait office de distributeur entre différents espaces. D’une part, le coin salon, très lumineux, meublé avec design et en prenant soin de tous les détails, où se trouve également la cuisine, qui est indépendante du salon, avec ventilation extérieure et entièrement équipée avec tout le nécessaire. Enfin, juste à côté de la cuisine se trouve l’une des salles de bain, celle-ci plus petite que l’autre, mais aussi avec une plaque de douche.
De retour au distributeur, si nous tournons à gauche, nous trouvons deux chambres confortables et la salle de bain principale, avec deux lavabos intégrés et une plaque de douche. L’une des chambres a un lit double de 1,50 x 2,00 et l’autre a deux lits simples de 0,90 x 2,00.
Devant l’entrée de l’appartement se trouve la terrasse privée avec de belles vues sur le centre-ville, la Plaza de la Marina et la mer, Gibralfaro et le parc. Un vrai privilège. Il est également meublé avec des meubles de jardin pour que les clients puissent en profiter au maximum et en profiter au maximum.
La Plaza de la Marina est l’un des pôles de transport central du centre-ville et le parking central, qui est souterrain jusqu’à la place, a un accès devant la maison. Il se trouve à quelques mètres des principales attractions de la ville, telles que les musées, la cathédrale, l’Alcazaba, la jetée 1, etc. En outre, il existe d’innombrables bars à tapas, restaurants où vous pourrez profiter de la meilleure gastronomie andalouse et de Malaga, des meilleures boutiques et marques, etc.
Ubicación
Sofá cama muy incomodo
Réponse du service qualité
Estimado Felix,
Gracias por dedicar su tiempo a compartir su experiencia con nosotros. Nos alegra saber que la ubicación del apartamento fue de su agrado.
Lamentamos que el sofá cama no haya cumplido con sus expectativas. Entendemos que la percepción de confort puede variar según cada persona, pero valoramos su comentario y lo tomamos como sugerencia para considerar posibles mejoras en el futuro.
Le agradecemos nuevamente por sus observaciones y esperamos tener la oportunidad de recibirle de nuevo para ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Réponse du service qualité
Dear Marjut,
Thank you very much for your kind review. We are pleased to know that the cleanliness, excellent location, and apartment´s amenities met your expectations.
We look forward to welcoming you again in the future.
Quality Department
Situated in a lovely location in the heart of Malaga with amazing views
The lift is very small but this isn’t a negative as lucky to have a lift. I don’t think there was a kettle which would have been good but I maybe wrong as I may have not found it . Once again this isn’t a negative as I think it’s usual for continental properties not to have a kettle .
Réponse du service qualité
Dear Christine,
Thank you sincerely for taking the time to share your experience with us. We are delighted to know that you enjoyed the privileged location of the apartment and the wonderful outdoor terrace with its spectacular views of the sky. We are also pleased that you found the area charming and an ideal place to enjoy the heart of Málaga.
We deeply regret that certain aspects of your stay did not fully meet your expectations and apologize for any inconvenience this may have caused. We will carefully review the apartment´s amenities to ensure the kettle is available, thereby avoiding any similar misunderstandings in the future. Please remember that our team is always at your service during your stay to address any questions or needs, with the aim of ensuring a thoroughly enjoyable experience.
Once again, we sincerely appreciate your valuable feedback, which helps us to continue improving. It would be our pleasure to welcome you back in the future and provide an even more enjoyable stay.
Quality Department
Réponse du service qualité
Dear Renita,
We read with great joy how much you have enjoyed your stay at our apartment. Thank you for the praising words towards the location. We look forward to your next visit.
Quality Department.
Sabun yetersizdi
Réponse du service qualité
Dear Ahmet,
Thank you for your kind words about the location and the beautiful view from the apartment. We´re glad you enjoyed your stay.
Regarding the soap, we would like to clarify that the amenities we provide, including soap, are part of a welcome pack designed to get guests started upon arrival.
We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Bedden van de slaapbank waren niet goed. Heel dun matras.
Réponse du service qualité
Dear Dianne,
Thank you for your feedback and for staying with us. We are pleased to hear that you found the accommodation clean, functional, and as advertised.
Regarding the towels, we are sorry to learn that they did not meet your expectations. We always strive to provide high-quality products for our guests, and we regret that this was not reflected in your experience. Had we been informed during your stay, we would have been more than happy to provide additional towels.
We appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you again in the future.
Quality Department.
Beliggenhet, takterrassen , utsikt til by og hav, renslighet, koselig og fin leilighet
Réponse du service qualité
Dear Kari,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Quality Department.
Great location with a great view. The property is decorated very nice and comfortable. Great spot to stay!
Nothing. All great!
Réponse du service qualité
Dear Caroline,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Posizione e appartamento
In linea di massima pulita ma abbiamo trovato, in un letto, le lenzuola sporche di sangue. Prenotato per 5 e trovato asciugamani, lenzuola, cialde per il caffè e altro per 4. Divano scomodo. Accoglienza molto asciutta e sbrigativa.
Réponse du service qualité
Dear Gianfranco,
Thank you for your feedback and for highlighting the excellent location and size of the apartment. We truly appreciate your comments.
We regret to hear about the issue with the bedding and the inconvenience you experienced with the towels and other items. However, we would like to note that we were not informed of these concerns during your stay. Had we been notified, we would have been more than happy to provide an extra cleaning service and resolve the issue immediately. We strive to ensure that all of our guests have everything they need, and we apologize if there was any oversight in providing enough supplies for five guests.
Regarding the amenities, we would like to clarify that the items provided, such as coffee capsules and toiletries, are part of a welcome pack. These are intended to offer a warm arrival, but guests are expected to replenish or refill them as needed throughout their stay.
As for your check-in experience, we always aim to dedicate ample time to walk our guests through the accommodation and answer any questions they may have. We are sorry if this was not reflected during your welcome, and we will address this with our team to ensure that future arrivals receive the warm and thorough introduction they deserve.
Thank you again for your feedback. We value your comments and will use them to improve our service for future guests.
Quality Department.
Réponse du service qualité
Estimada Montserrat,
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Quality Department
Réponse du service qualité
Dear Karin,
Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you found the accommodation ideal for your stay.
We would like to clarify that the apartment is indeed fully prepared to accommodate six people, or even more if needed. We regret that the equipment and bedding provided did not meet your expectations. We have a dedicated team available to assist with any additional requirements, and it is unfortunate that we were not contacted during your stay, as we would have been happy to provide extra bedding or kitchenware as necessary.
We value your feedback and hope to have the opportunity to welcome you back in the future.
Quality Department
Réponse du service qualité
Dear Stephen,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Quality Department.
Réponse du service qualité
Dear Rosa,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Quality Department.
Réponse du service qualité
Dear Karina,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department
The apartment was nice and in a good location.
The management team, Genteel Homes, were difficult and unreliable. On arrival they said a cleaner would visit the apartment on the Monday. The cleaner came the day before when the family were still in bed, so were sent away, and then Genteel Homes did not rearrange this back to the originally stated day.They refused to supply more dishwasher tablets (we were given 4 tablets for 7 days and for a family of 5 people; in addition, there was no plug/basin for the sink). The TV didn´t work (we were visiting during the Paris Olympics) and wasn´t fixed - despite chasing up a number of times. The communication from them was poor, sometimes rude, and they simply weren´t proactive following our reasonable requests. Finally, we were disappointed that one of the bathrooms had literally been built within the kitchen, which seemed unhygienic.
The location is excellent as it is off the main shopping street. We walked from the train station after getting the train from the airport-it took about 15 mins and was easy to find. It is situated overlooking a lively and attractive plaza which offers great eateries. The check in process was easy as the communication with the host was very good. The apartment itself is spacious accommodating 6 of us easily.
The oven did not work. The shower head in the main bathroom was broken meaning we had to tie it up. There wasn’t an iron.
Réponse du service qualité
Estimada Mercedes:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Departamento de Calidad.
Možná bych změnila pánev - silně poškrábaná a dále renovace lehátek-padají, ale celkově jsme byli velmi spokojeni.
Réponse du service qualité
Dear Lucie,
Thank you for your constructive feedback regarding your recent stay with us. We are glad to hear that you were generally very satisfied with your experience.
We apologize for the inconvenience caused. We regret that you did not reach out to us during your stay, as we would have been more than happy to replace the frying pan and address the issue with the sun loungers immediately.
Your feedback is invaluable to us, and we will take your comments into consideration to improve our amenities for future guests.
Thank you once again for your comments, and we hope to have the pleasure of welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Joke,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
There was nothing we didn´t like.
Réponse du service qualité
Dear Onur,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Quality Department.
Dusj ved kjøkkenet
Réponse du service qualité
Dear Hilde,
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central and superb exterior area.
We would like to highlight that all information about our apartments, including layout details, is available on our website. We strive to provide comprehensive information so our guests can make informed reservations and have a clear understanding of the apartment´s features before their arrival.
Thank you for your review, we look forward to hosting you again in the future.
Quality Department.
Réponse du service qualité
Dear Yuri,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Réponse du service qualité
Dear Jo,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department.
Location Balcony Beds
Lift a bit small Shower room in kitchen
Réponse du service qualité
Dear Lee,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Quality Department.
Réponse du service qualité
Dear Isabelle,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department.
Réponse du service qualité
Dear Lotta,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Køkken inventar elkoger defekt pander slidte. At det ene toilet var ved køkkenet
Réponse du service qualité
Dear Gerda,
Thank you for choosing to stay at our apartments, and for taking the time to share your feedback with us. We appreciate your patronage and your valuable input regarding your recent experience.
We are truly sorry to hear that the utensils provided during your stay were in poor condition. Ensuring that our guests have access to all necessary amenities and that they are in excellent condition is of utmost importance to us. We deeply regret any inconvenience this may have caused you.
Once again, thank you for bringing this matter to our attention. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience.
Quality Deaprtment
Réponse du service qualité
Dear Elaine,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Gergely,
Thank you so much for your wonderful review! We´re thrilled to hear that you found our apartment to be the best option for staying in the center of Málaga and that you enjoyed its beauty and the terrace, which made your stay even better. It´s fantastic to know that Rocío was a perfect host, providing you with all the information you needed about the city. We truly appreciate your warm recommendation, and we would be delighted to welcome you back again in the future. Thank you for choosing to stay with us!
Réponse du service qualité
Dear Jessica,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
Quality Department.
Réponse du service qualité
Dear Thomas,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Quality Department
Réponse du service qualité
Dear Maria,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most
precious reward.
Kleinigkeiten in der Kommunikation
Réponse du service qualité
Dear Marcel,
Thank you for taking the time to share your thoughts. We´re pleased to hear that you enjoyed the great location and the rooftop terrace, and that you found everything to be very clean. Your feedback is valuable, and we appreciate your input. We strive for continuous improvement and will take your comments into consideration. If there´s anything specific you loved about your stay or any suggestions for enhancement, please feel free to share. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again.
Quality Department
Réponse du service qualité
Dear guest,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed the great location of our property in the heart of Malaga.
Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future.
Quality Department
A beautiful apartment - clean, spacious and tastefully furnished. Great location with stunning views. The staff were very accommodating, letting us drop our bags when we arrived earlier than check in.
Réponse du service qualité
Dear Lynne,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found the apartment to be perfect, clean, spacious, and tastefully furnished. It´s wonderful that the location and views added to your overall satisfaction.
We appreciate your kind words about our staff´s Providing excellent service is our priority.
We look forward to welcoming you back for another enjoyable stay.
Quality Department
Perfect location, stylish, great balcony, comfortable, great facilities.
This is purely a practical comment regarding a group booking…..we were a party of 4 adults and didn’t think about this issue until the second day when we were leaving and entering the property at different times to one another. To leave the property you needed to go down to the ground floor, unlock a lovely cream gate and then unlock the main door, so basically you cant leave without your keys. To re enter you obviously require the same keys. We had 2 sets of keys for 4 of us and at one point both keys were in use so i was locked inside the building until they came back, which is not ideal. So my biggest tip, which I wish we had done, was to ask for a set of exit/entry keys for all of us. An easily solved issue which we would definitely ask for next time.
Réponse du service qualité
Dear Karen, Thank you for your wonderful feedback about our apartment. We´re delighted to hear that you enjoyed your stay.
We appreciate your practical comment regarding the entry/exit keys for group bookings. Your insight is valuable, and we apologize for any inconvenience caused. We´ll certainly take this into consideration for future group reservations. Thank you for choosing us, and we look forward to welcoming you back in the future.
Quality Department
Przestronny duży apartament z niesamowitym widokiem. Lokalizacja fenomenalna! Blisko na Stare Miasto, plaże czy popularny market. Blisko też że stacji metra! Mimo bliskości ulicy nie była uciążliwa.
Nam nie przeszkadzało ale mieszkanie jest na 4 piętrze a winda jest mała nawet wozek ledwo się mieścił.
Réponse du service qualité
Dear Guest,
Thank you for sharing your experience during your stay. We´re thrilled to hear that you found our apartment spacious with an amazing view, and that its location added to the overall appeal. We´ll take your feedback into consideration as we continuously strive to enhance the comfort and convenience of our guests. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.
Quality Department
Réponse du service qualité
Dear Radha,
Thank you for your enthusiastic feedback. We´re delighted to hear that you had a fantastic time staying in Malaga and that you enjoyed the great location. We hope your experience was memorable, and we look forward to the opportunity to welcome you back for another fantastic stay in the future.
Quality Department
Réponse du service qualité
Dear Caleb,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. Also we are happy to know that our host was friendly to you. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Owen, Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Quality Department
Réponse du service qualité
Dear Alsharif, Thank you for sharing your feedback regarding your recent stay. We apologize if the size of one of our bathrooms did not meet your expectations. We continuously strive to improve our guests´ experience, and your input is valuable in that effort. We hope that, despite this, you had an enjoyable stay and would consider giving us another opportunity to serve you in the future.
Quality Department
Wunderschöne Wohnung, sie ist geschmacksvoll eingerichtet und sehr gemütlich. Die Terrasse ist einzigartig mit super Aussicht! Die Lage könnte besser nicht sein, sie ist mitten drin und man kann alles perfekt zu Fuss erreichen.
Réponse du service qualité
Dear Rahel, We sincerely appreciate your kind words and are delighted to hear that you found our beautiful apartment to be the ideal choice for your stay in Malaga. It brings us immense joy to know that you enjoyed the tasteful decor, comfort, and unique terrace with stunning views. Our central location´s convenience for exploring the city on foot is something we take great pride in, and we´re thrilled it contributed to your positive experience. Thank you for choosing us, and we look forward to the opportunity to host you again in the future.
Quality Department
Réponse du service qualité
Dear Erin, Thank you for sharing your experience with us. We are elated to hear that you found our apartment´s location so advantageous, putting you in close proximity to the city´s attractions, eateries, and the beach. It´s especially rewarding to know that our neighborhood´s offerings added to your overall enjoyment.We look forward to having the pleasure of welcoming you back on your next visit to Malaga.
Quality Department
The location and terrace make this our favourite apartment in Malaga. We´ve stayed in 15 in the last 5 years.
There was nothing much to complain about. A tiny lift to the 4th floor. Maybe.
Réponse du service qualité
Dear Stephen, Thank you for your continued support and for sharing your experience with us. We´re glad to hear you´re satisfied with our services.
Your feedback is important, and we´re committed to making each of your visits even better than the last. We look forward to serving you again soon.
Quality Department
Réponse du service qualité
Dear Abdulaziz Alqahtani, Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Quality Department
La localisation la déco la terrasse avec une vue magnifique.
Le canapé lit n est pas confortablr.
Réponse du service qualité
Dear Sylvie, We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Miguel Ángel, Sus amables palabras hacia nuestro dedicado personal son muy apreciadas y recibidas con calidez. Es muy gratificante para nosotros saber que los esfuerzos de nuestro equipo contribuyeron a mejorar su experiencia durante su estancia. Su feedback sirve como una fuerte motivación para nosotros para seguir brindando un servicio de primer nivel, siempre con el objetivo de superar las expectativas de nuestros huéspedes. Muchas gracias por su reseña, y esperamos ansiosamente la oportunidad de darle la bienvenida de nuevo.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Cristina, Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Imran, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos Quality Department Manager
Réponse du service qualité
Dear Matt, We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ingrid, We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Some things needs refurbishment, but it doesn’t impact good impression as the appartment is clean and well equiped.
Réponse du service qualité
Dear Igne. We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service. : Jose L.H. Campos. Quality Department Manager.
Súper bien decorado ,confortable ,la vista desde la terraza EXPECTACULAR
Réponse du service qualité
Estimada Inés:
Nos complace saber que disfrutó de su estancia en nuestro apartamento y que encontró nuestras instalaciones y servicios a su satisfacción. Agradecemos su tiempo para escribir una reseña y esperamos que se convierta en uno de nuestros clientes habituales.
Jose L.H. Campos
Director de Calidad
the entrance stairs smell of cigarets, but this not property fault
Réponse du service qualité
Dear Beata,
Thank you for taking the time to share your feedback with us. We´re thrilled to hear that you enjoyed your stay at our property, including our perfect location, nice-sized accommodations, and our helpful host. We strive to provide all our guests with a comfortable and enjoyable stay, and we´re delighted that we succeeded in your case.
Regarding the smell of cigarettes on the entrance stairs, we understand that this was not our property´s fault. Nonetheless, we apologize for any inconvenience this may have caused you. We will do our best to address this issue with the relevant parties to ensure that it does not affect our guests in the future.
Once again, thank you for choosing our establishment, and we hope to have the pleasure of welcoming you back soon and providing you with an even better experience.
Jose L.H. Campos
Quality Department Manager
Las vistas
Es una vergüenza la empresa que gestiona este apartamento. Viajo constantemente por trabajo y siempre busco apartamentos de categoría superior. Esta empresa no se preocupa del mantenimiento de varios elementos que sólo están superpuestos para que en cuanto los toques se te caigan. Lo más grave: un elemento de sujeción de la contraventana está falsamente colocado. Es metálico y muy pesado. A mí casi se me cae y, de haberlo hecho podría haber matado a alguien teniendo en cuenta que es un ático. Se lo comunico amablemente junto la falta de mantenimiento de elementos del baño, manilla de puerta y les adjunto fotos. No contesta nadie. Ya no les dije que el toldo de la terraza no cierra, o que teniendo en cuenta que somos 5 han dejado solo dos botecitos mini de gel por baño, o que uno de los dos llaveros no abre la cancela interior, por lo que te quedas colgado si regresas tarde a casa y llevas ese juego de llaves. Pero ahora viene lo peor: está la señora de la limpieza esperando en la puerta. Meto lo que cabe en el lavavajillas. Salimos y llama una señora para decirte qué cómo no has sacado la basura!!! Que has dejado la cocina con migas por el suelo y el apartamento hecho un desastre porque no lo has dejado como te lo encontraste! Me toca discutir con esta energúmena que yo cuando salgo suelo dejar las toallas en el suelo, las camas sin hacer y sobre todo no me pongo a limpiar la cocina y con mis maletas no me llevo la basura! Sobre todo por no hacer esperar más a la señora de la limpieza que está en la puerta desde 5 minutos antes de la hora oficial de salida. Un bochorno espantoso!! Te llaman sólo para amargarte la estancia placentera que hayas tenido!!! Ningún otro sentido! En un apartamento de entre 250 y 400 € la noche!! No se puede dejar la gestión de un apartamento a chonis que sólo atentan contra los propietarios de los pisos de alquiler con el trato. Bochornoso!!! Nunca más iré a un apartamento gestionado por esta agencia. Llévese la basura, con sus maletas!!!
Réponse du service qualité
Estimada Elena:
Sentimos profundamente leer que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas han sido atendidos.
En Genteel Home cuidamos al detalle la calidad de nuestras instalaciones y es por ello que recibimos positivamente todo el feedback y críticas constructivas que nuestros clientes comparten con nosotros. Los elementos de la terraza que menciona que parecen sueltos y peligrosos están correctamente anclados y su función es la de sujetar las contraventanas girándolos. En cuanto al resto de desperfectos, tomamos nota de ellos cuando nos los hizo saber para repararlos a su salida, ya que no nos comunicó que quisiera que entráramos en su apartamento durante su estancia.
Acerca de sus quejas sobre la limpieza, nuestro personal acude a los apartamentos a la hora de la salida para prepararlos para los próximos huéspedes y pacientemente esperó a que abandonaran el apartamento para entrar en él. Lamentamos si hubo algún malentendido durante la conversación telefónica, ya que el objetivo de la misma era preguntarles si tuvieron algún problema y si necesitaban asistencia; en ningún momento se les solicitó que limpiaran el apartamento.
Estamos muy consternados al leer las palabras que nos dedica, sobre todo porque sus comentarios no reflejan el estándar habitual que nos esforzamos en ofrecer a nuestros huéspedes y que puede leer en otros comentarios. Sin embargo, puede estar segura de que sus palabras se han compartido con nuestros jefes de departamento para informarles al respecto y actuar en consecuencia.
Una vez más, realmente apreciamos el tiempo que dedicó a informarnos sobre los inconvenientes que experimentó durante su estancia y esperamos sinceramente que nos dé una nueva oportunidad para demostrarle nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro.
Jose L.H. Campos
Director de Calidad
They didn’t have sport channel so we coule watch Champions league
Réponse du service qualité
Dear Bozidar,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jakub,
First and foremost thank you for making us your choice apartment for your stay in Malaga. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Christian,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Director de Calidad
La terrazza, eccezionale
Réponse du service qualité
Dear Roberto,
Thank you for this wonderful review of the apartment. We are happy that you had a pleasant stay with us.
Jose L.H. Campos
Quality Department Manager
nada
la ubicación, la limpieza, la comodidad y equipamiento
Réponse du service qualité
Estimado Carlos:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
The view and the location was exquite.
The double beds were two single mattresses together which would be the only downside.
Réponse du service qualité
Dear Anantha,
Thank you for sharing your experience and insights with us. We are happy that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Ascensor pequeño, un poco viejo. Debería tener aire acondicionado/calefacción más eficaz
Réponse du service qualité
Estimado Miguel:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Mikaela, Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Dear Mia,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Jose L.H. Campos
Quality Department Manager
Balcony prefect to people watch Size of bedrooms Very stylish lounge
The 2nd bathroom in the kitchen was very small Cigarette ends the plant pots in the balcony
Réponse du service qualité
Dear Karen,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
(-) Rasenteppich und Strasse Lärm auf der Terrasse.
Réponse du service qualité
Dear Kim, thank you very much for your kind feedback. We appreciate your highlights of the stay and your constructive comments. We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your kind feedback. It is such a pleasure to know that you enjoyed your stay in our prime location. We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Estimada Carmen, muchas gracias por elegir nuestro apartamento y por sus comentarios elogiando su estancia con nosotros. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos su próxima visita.
Aija T.
Departamento de Calidad
super placering, hvis man både er til by og strand
placeringen, den store terrasse
Réponse du service qualité
Dear Merete, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay.
We are glad to know that you enjoyed your stay with us and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your kind feedback. We really appreciate you highlights on our great location.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
המיקום מדהים - בין העיר העתיקה לנמל. לא יכולנו לבחור טוב יותר! הדירה מאוד גדולה ומעוצבת בטוב טעם רב..הריהוט יפה מאוד וגם נוח. אחלה מיטות ויופי של זרם במקלחת. המארחת שקיבלה את פנינו הייתה מהממת - שמחה, נעימה וחיובית ועזרה לנו מאוד עם המלצות - מראש ותוך כדי כשהיו לנו שאלות המשך על הדירה והעיר (התכתבה איתי בוויפיי). המרפסת של הדירה פשוט מושלמת. רואים ממנה ים ויש בה מלא אויר שמש ואור.
מכונת הקפה לא עבדה מה שהיה קצת מבאס ויש טיפה תיקונים קטנים שצריך לעשות בדירה - ארונית במקלחת שקצת התפרקה וכאלה. מעבר לזה באמת שמושלם ומומלץ בחום.
Réponse du service qualité
Thank you Dana for taking the time to share your personal experience with us.
We are glad to know that you were able to enjoy our excellent location and amazing views of the apartment. It is the best reward for us to know that our guests went home with beautiful holiday memories.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
We loved the terraza, the views and the location. It was clean, tastefully decorated and very comfortable. The shutters and double glazing meant it wasn’t noisy despite its central location.
We loved everything about the property. We would love to stay longer another time, however unfortunately it would be too expensive for us for a longer stay.
Réponse du service qualité
Dear Claire, thank you very much for your kind feedback. We arelly appreciate it.
We are glad to know that the excellent location and the views of our apartment was a highligh of your stay in Malaga.
Hope to meet you in near future again.
Aija T.
Quality Department
Everything!
Réponse du service qualité
Thank you very much for your positive review.
We are glad to read that you really enjoyed our unbeatable location to visit Malaga. Moreover we are glad you enjoyed the beautiful views of the city.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija Teilane
Quality Department
La anfitriona muy amable y cercana, atenta a nuestra llegada. Desde las fabulosas vistas, nos comentó los principales puntos de interés de la ciudad ya que se veían desde la super terraza del ático y nos comentó sitios típicos de Málaga para comer. La casa espectacular, mezcla de sabor antiguo y moderno. Y la terraza nos encantó sobre todo a mis hijos. Cerca de todos sitios en el centro, solo tenias que cruzar para llegar a la calle Larios y al igual que el Paseo Marítimo, las vistas eran a la izquierda el centro con su Catedral " La Manquita", un poco más al centro La Alcazaba y el Castillo, y a la derecha el Mar. En la misma plaza hay un parking aunque suele estar abarrotado, en horas puntas tienes que esperar un poquillo,.
El único fallo que vi, fue que éramos 5 y solo había 2 frasquitos muy pequeños de jabón y champú. Pero hay tiendas muy cercanas. Por otro lado al ser tan céntrico, en el barrio del Soho, lógicamente hay mas ruido, sobre todo del hotel de al lado que como se lleva ahora de moda tiene zona de copas en la terraza, aunque cerraban no muy tarde y podías tener las ventanas abiertas, pero si te molesta las ventanas son buenas y no se oye nada al cerrarlas.
Réponse du service qualité
Estimada Soledad
Primero agradecer que nos haya elegido para sus vacaciones en Málaga, es maravilloso saber que fuimos capaces de cumplir con sus expectativas, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un saludo, Ana García, Dpto. de calidad
Réponse du service qualité
Dear Steen
We first would like to thank you for choosing our Plaza de la Marina apartment for your holidays in Málaga and for letting us know your concerns relating to your time in our apartment as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Regards