Trinidad Grund G est un magnifique appartement à une même hauteur. Il se compose de deux chambres, une avec deux lits simples et l’autre avec un lit double. Il dispose de deux salles de bains, un beau salon avec canapé-lit double qui peut accueillir 6 personnes. La cuisine est ouverte à la salle de séjour et a tout le nécessaire pour cuisiner.
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Appartement Trinidad Grund G
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Réponse du service qualité
Dear Abdellah,
Thank you very much for your kind feedback. We are delighted to hear that the apartment met your expectations and that you appreciated its perfect location. It’s a pleasure to know that you found the apartment clean and as described in the photos. We would be happy to welcome you back on your next visit to Malaga.
Réponse du service qualité
Dear Todd, Thank you very much for your kind comments. We are pleased to hear that you enjoyed the apartment, its central location, and the neighborhood. As you mentioned, weekends and holidays can be livelier due to the fantastic location, but we are happy that the bedrooms provided a peaceful retreat. We appreciate your suggestions regarding the amenities and will take them into account for future improvements. We are glad that you enjoyed the area and the local market—it’s indeed a great spot! We look forward to welcoming you again on your next visit.
Réponse du service qualité
Estimada Donatella,
Nos gustaría agradecerle la encantadora reseña que ha compartido tras su reciente visita a nuestro apartamento. Estamos encantados de leer que hemos sido capaces de cumplir con sus expectativas de vacaciones. Ha sido un placer para nosotros leerlo y esperamos volver a atenderle pronto.
Departamento de Calidad.
La ubicacion es perfecta. El apartamento es realmente hermoso. Para estar en el centro fue bastante tranquilo. Solo los fines de semana un poco ruidoso.
Réponse du service qualité
Estimada Fernanda,
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Departamento de Calidad.
Very clean apartment, excellent location, comfortable sofa and beds. Staff very friendly and very helpful offering recommendations for good places to visit un the area. Seamless check-in and out process.
Réponse du service qualité
Dear Hollie,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Quality Department.
Réponse du service qualité
Dear Andrew,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Quality Department.
Réponse du service qualité
Dear Daniela,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Quality Department.
Réponse du service qualité
Dear Delia,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Quality Department
Réponse du service qualité
Dear Lana,
Thank you for your wonderful review. We are delighted to hear that you found the apartment very clean, spacious, and well-located. We are especially pleased that the cleanliness stood out to you. Additionally, we are glad to know that you found our assistance helpful. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Sara,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Cochet,
Thank you for sharing your wonderful experience at our apartment with others. It`s always a pleasure to receive positive feedback about our facilities and services, and we`re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Quality Department.
Réponse du service qualité
Dear Mathilde,
Thank you for your lovely feedback. We are delighted to hear that you enjoyed the beautiful apartment in SOHO and its perfect location, allowing easy walking access to the city, the beach, and the port. We´re also pleased that you found the nearby restaurants and bars convenient.
We appreciate your understanding and hope that the noise did not detract from your overall enjoyment. We look forward to hosting you again in the future.
Réponse du service qualité
Dear Martine,
We sincerely thank you for taking the time to share your experience. We are pleased to know that you found our flat very clean, with spacious rooms and well located.
It is a pleasure to know that the proximity to all amenities was to your liking. Your kind comments motivate us to continue to maintain high standards of quality and service for our guests.
We look forward to the honour of welcoming you again in the near future.
Quality Department
Réponse du service qualité
Estimada Perla:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Réponse du service qualité
Dear David,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
Réponse du service qualité
Estimada Oriana,
Estamos encantados de saber que su estancia en nuestro apartamento fue agradable. Valoramos sus comentarios y sugerencias, y haremos todo lo posible para garantizar una experiencia aún mejor la próxima vez.
Departamento de Calidad.
Mooie locatie: de stad, haven, restaurants e.d. op loopafstand en toch niet in de drukte. Alles wat je nodig hebt is aanwezig, zelfs een wasmachine. We hadden 2 badkamers, heel comfortabel.
Geen bijzonderheden, prima voor een citytrip
Réponse du service qualité
Dear Monique,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
QUality Department.
Réponse du service qualité
Dear Susan,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Réponse du service qualité
Estimado Gilberto:
Valoramos mucho su feedback y queremos asegurarnos de que tenga toda la información necesaria para tomar la mejor decisión respecto a su alojamiento.
Es importante para nosotros ser lo más transparentes posible en cuanto a las características de nuestros apartamentos. Entendemos que la ausencia de un elevador y la ubicación en un tercer nivel pueden ser aspectos relevantes para su comodidad y conveniencia. Nos esforzamos por proporcionar descripciones detalladas y precisas de cada una de nuestras propiedades.
Nos complace informarle que disponemos de una amplia selección de apartamentos que pueden satisfacer diversas necesidades y preferencias. Estamos seguros de que podemos encontrar el alojamiento perfecto que se adapte a sus requerimientos, ya sea que valore la comodidad de un ascensor o prefiera otros aspectos de nuestras propiedades.
Gracias nuevamente por considerar nuestros apartamentos. Esperamos tener la oportunidad de servirle y brindarles en un futuro proximo una estancia excepcional.
Departamento de Calidad.
Réponse du service qualité
Dear Richard,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Réponse du service qualité
Dear Hayley,
Thank you for your feedback! We´re thrilled to hear that you enjoyed your stay at our Airbnb and found the apartment beautiful and well-located. We apologize for the inconvenience caused by the hot water issue during your stay. We´re glad that our team was responsive in sending maintenance to address the problem, although we regret that it wasn´t fully resolved during your visit. We´ll make sure to address this matter promptly to ensure a more enjoyable experience for future guests. Despite this setback, we´re delighted that overall, you had a great stay and we hope to welcome you back again soon.
Réponse du service qualité
Dear Karolina;
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Dear Guest,
Thank you for your positive review of our apartment in the heart of Malaga. We are pleased to hear that you found the place comfortable, clean, well-maintained, and very lovely. Our priority is to provide enjoyable experiences, and we are delighted that you had a pleasant stay. We are also glad to know that the parking in front of the apartment was convenient for you. We appreciate your recommendation and look forward to the opportunity to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Caroline,
Thank you for sharing your positive feedback. We´re delighted to hear that you found our location great, very close to the city center. We also appreciate your comment about the cleanliness, and we´re pleased that everything met your expectations.
We look forward to the opportunity to host you again. Thank you for choosing our accommodation.
Quality Department
Réponse du service qualité
Dear Louise,
Thank you very much for your kind review. We´re delighted to hear that our apartment met all your expectations and provided you with a pleasant stay during your three-week visit. It´s great to know that you found the location in Soho convenient, close to the historic district, and that the apartment had all the necessary amenities to ensure your comfort. We´re also pleased that you appreciated the soundproofing and the excellent service throughout your stay. It was a pleasure hosting you, and we hope to welcome you back again in the future.
Poco aparcamiento
Réponse du service qualité
Estimado Daniel, Agradecemos sinceramente sus comentarios sobre la ubicación de nuestro establecimiento. Nos complace saber que la ubicación ha sido de su agrado, aunque lamentamos cualquier inconveniente causado por la limitada disponibilidad de estacionamiento en el centro de la ciudad. Queremos destacar que nuestro equipo está siempre dispuesto a proporcionar información sobre parkings cercanos. Agradecemos su elección de hospedarse en nuestro establecimiento y esperamos con entusiasmo la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Good location. Close to all the major tourist spots and plenty of food around. The market is only few minutes away.
Limited hot water for family of 6. Also check in process can be more automated. Check out was easy though.
Réponse du service qualité
Dear Guest,
Thank you for sharing your feedback. We´re delighted to hear that you found the location superb. Your input is valuable, and we will explore ways to improve. We´re glad to hear that the check-out process was easy. We hope to have the opportunity to welcome you back and provide an even better stay.
Quality Department
It was clean, beds very comfortable.
Not enough toilet paper.
Réponse du service qualité
Dear Barbara, Thank you for sharing your feedback. We are pleased to hear that you found the flat lovely and appreciated its great location. We appreciate your mention of the cleanliness and comfortable beds. We take note of this feedback and will strive to improve our services. We value your input and hope to have the opportunity to welcome you back for a more seamless experience.
Quality Department
Réponse du service qualité
Dear Serkan, Dear Serkan, Thank you for your positive feedback on our centrally located apartment. We are glad you enjoyed the nearby amenities and found the apartment suitable for your family. We appreciate your recommendation and look forward to welcoming you again. Quality Department
Réponse du service qualité
Dear Federico. Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Réponse du service qualité
Dear Margherita,
Thank you for your kind words about your recent stay. It is a pleasure to know that you found the apartment clean, cozy, and it´s the central location was an advantage to explore the city on foot.
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay.
It will be a pleasure to serve you in the future.
Everything was excellent, attention from the beginning was great. Apartment look just like the picture.
Just that you need to go by stairs, with big luggage is a bit uncomfy, but its not a deal breaker at all.
Réponse du service qualité
Dear Victoria, Thank you for your valuable feedback. We´re pleased to hear that you found our attention exemplary and that the apartment met your expectations as represented in the photos. We acknowledge the inconvenience posed by the stairs, especially with sizable luggage, and appreciate your understanding on this matter. Rest assured, we continually strive to enhance our guests´ experience and your insights are invaluable in this endeavor. We look forward to the privilege of hosting you again in the future.
Quality Department
Réponse du service qualité
Estimado Nacho, Gracias por sus amables palabras. Nos alegra saber que todo fue de su agrado. Esperamos tener el placer de alojarle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Greg, Thank you for your feedback. We´re glad you enjoyed our prime location and amenities, and we appreciate your patience with communication. We sincerely apologize for the challenges you faced. Your insights are invaluable, and we´ll certainly address these concerns. We´re grateful for your constructive comments and hope to better serve you in the future.
Quality Department
Réponse du service qualité
Dear guest, Thank you for your delightful feedback. We are thrilled to hear that you loved everything about your experience with us. It´s our utmost priority to ensure our guests have a memorable stay, and your words serve as an affirmation of our efforts. We look forward to welcoming you back in the future for another wonderful experience.
Quality Department
Réponse du service qualité
Dear Todd,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Anna, We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Quality Department
Réponse du service qualité
Dear Waldemar,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Pamela, Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Lamentamos profundamente las dificultades experimentadas. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.
Departamento de Calidad
No teníamos escoba y faltan utensilios básicos en la cocina.
Réponse du service qualité
Estimada Alba, Valoramos sinceramente sus comentarios y pedimos disculpas por cualquier molestia que haya experimentado durante su estancia. Su reseña es vital para nuestra mejora continua. Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Celina, Extendemos nuestro más sincero agradecimiento por elegir nuestro apartamento. Nos complace saber que nuestra ubicación céntrica fue uno de los puntos destacados de su estancia. Entendemos la importancia de la conveniencia al explorar una nueva ciudad, y nos alegra que nuestra posición privilegiada haya agregado valor a su experiencia. Esperamos darle la bienvenida nuevamente en el futuro y brindarle otra estancia excepcional.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear José, We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Robert, Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos Quality Department Manager
Réponse du service qualité
Estimada Aida:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.
Jose L.H. Campos
Director de Calidad
Ubicación y apartamento muy nuevo y limpio
Piso segundo sin ascensor, mucho ruido que se oía de otras habitaciones, no había parking en el edificio, habitaciones sin ventanas , eran un poco agobiantes, el apartamento de abajo tuvo una gotera y vino el del seguro con muy malos modos aporreando la puerta, estaba mi hijo y tuvo que salir corriendo de la ducha , entrado la dueña del apartamento del piso de abajo y el señor del seguro con muy mala educación,
Réponse du service qualité
Estimada Ana Isabel:
En primer lugar, queremos expresar nuestro más sincero agradecimiento por haber elegido nuestro apartamento durante su estancia. Nos complace saber que la ubicación y la limpieza del apartamento cumplieron con sus expectativas.
Sin embargo, nos entristece profundamente escuchar sobre los inconvenientes que experimentó durante su estadía. Queremos asegurarle que tomamos muy en serio todos los comentarios de nuestros huéspedes y estamos trabajando diligentemente para abordar los problemas que mencionó.
Asimismo, le pedimos disculpas por los incidentes desafortunados con el apartamento de abajo y el seguro. Entendemos que esto fue muy incómodo para usted y su hijo y lamentamos mucho que hayan tenido que pasar por esta situación.
Agradecemos nuevamente sus comentarios y esperamos que pueda darnos otra oportunidad en el futuro para que podamos demostrarle que hemos mejorado en todos los aspectos mencionados.
Jose L.H. Campos
Director de Calidad
зручне розташування в центрі міста і поруч з пляжем, все чисто і комфортно
Réponse du service qualité
Dear Sergii,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. We are looking forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Muy recomendable, sin duda volveré
Réponse du service qualité
Estimada Soraya:
Estamos encantados de que haya tenido una gran estancia en nuestro apartamento. Muchas gracias por la recomendación. Estaremos encantados de recibirles de nuevo pronto en su próxima visita.
The location of the apartment is very good, close to local pubs. The apartment is well equipped, clean and cozy. Very nice service, Mrs Gema. Contact via what´s up.
The air conditioning did not work, it was only possible to turn on the fan. Blown bulbs. Loud in the evenings, no possibility to extend the day even by an hour, at 11:00 you have to leave the apartment
Réponse du service qualité
Dear Sara,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Exceptional customer service and the guy who checked us in was superb and very friendly. Moreover, the apartment is within walking distance from the old town and the port. Even the train station is 5 minutes away. Also, just outside the flat, there are local food shops barely a couple of feet away. I will definitely recommend them to others.
Réponse du service qualité
Dear Nirvair,
unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
poca flexibilidad con anulaciones
Réponse du service qualité
Estimado Jesús:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. En cuanto a las anulaciones, podemos aplicar las políticas elegidas para la reserva. Aun así, nos alegramos de que haya disfrutado de su estancia y esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Great apartment, hosts & location
Worth noting that the surrounding streets can make it quite noisy at night, nothing earplugs won’t solve
Réponse du service qualité
Dear Rachel,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Helene,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ludvig,
Thank you for this wonderful review you have shared with us after your stay. We are happy that you found everything that you needed to make your stay comfortable.
We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
There was just one thing- the mold on the walls. It was in the kitchen and in one bedroom. It was a big disappointment for us. Apartment is very beautiful, but they have to sort out this problem.
Réponse du service qualité
Dear Zuzana,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
We apologize for the prolem you describe. We have taken good note and passed the message on to the pertinent team. For future stays with us, we encoarage you to let us know if you find any imperfection during your stay to give us the oportunity to solve it.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Arcila:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Some bedding was weird - one bedroom had duvets on sheets only and it was super messy to use. Proper bedding would be more hygienic and less messy. Other bedroom bedding was great though.
Réponse du service qualité
Dear Lina, Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us. Jose L.H. Campos Quality Department Manager
Réponse du service qualité
Dear Don,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Everything was fine, but keep in mind that the deposit is not returned immediately
Réponse du service qualité
Dear Olya,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Si bien la ubicacion es centrica, no es apropiada para quien necesita descansar intentando respirar un poco de aire luego de su jornada de trabajo por el ruido del bar en frente
No es apropiado para quien le gusta cocinar, no hay horno ni mucha vajilla
Réponse du service qualité
Estimado Joel:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas serán atendidos.
Apreciamos el tiempo que ha tomado para compartir sus preocupaciones, esperamos que nos dé la oportunidad de ofrecerle un mejor servicio en un futuro.
Jose L.H. Campos
Director de Calidad
La ubicación
Réponse du service qualité
Estimado José, gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.
Aija T.
Departamento de Calidad
la decoración y la luminosidad . la ubicación en el centro de Malaga
las escaleras de acceso al piso , un segundo sin ascensor
Réponse du service qualité
Estimada Eva, gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you very much for choosing our apartment for your stay in Malaga, we are glad to know it matched your expectations and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Estimada Irene, le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia.
Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio eficiente al informar del pequeño problema que tuvo en su apartamento. Sinceramente le agradecemos que nos informara de inmediato, ya que así pudimos intervenir para que siguiera disfrutando de sus vacaciones con nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Daniel, thank you for this wonderful review, it has been a pleasure for us to read it.
We look forward to seeing you again soon.
Aija T.
Quality Department
Schönes Apartment an super Lage. Check-in hat ohne Probleme geklappt. Es war sauber und alles vorhanden was man so braucht.
Réponse du service qualité
Dear Selina, we are thankful for your positive feedback regarding your stay with us. It was a pleasure to assist you during your stay and we hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Thank you for your kind feedback. We are glad to hear that you enjoyed your stay with us and are willing to come back. It would be a pleasure to assist you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Firstly we thank you for making our apartment your choice accommodation for your stay in Malaga, although we regret that we fell a little short of your expectations on this occation. We strongly believe that there is always space for improvement and your comments will assist our team in this process, therefore we greatly appreciate the time you took out of your day to share your constructive criticism.
Aija Teilane
Quality Department
Un peu bruyant à cause des escaliers métalliques dans les appartements voisins. La vue sur un parking
Purtroppo la finestra della living dell appartamento (G2) si affaccia sul parcheggio di fronte multipiano.
Manque de lave vaisselle.
El aparcamiento fue una tarea a mejorar
Réponse du service qualité
Estimado Francisco Javier, gracias por su comentario. Nos alegra saber que le ha gustado el apartamento, especialmente por su céntrica ubicación. Como está indicado, no disponemos de parking privado, pero hay uno público justo en frente del edificio que solemos recomendar ya que consideramos es la mejor opción, puesto que en el centro de la ciudad no se puede aparcar, siendo peatonal gran parte del mismo. Le pedimos disculpas y esto supuso un problema y esperamos que, a pesar de ello, hayan disfrutado de su visita a Málaga. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
Réponse du service qualité
Cher Mustapha, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, même si votre satisfaction ne figure pas dans le score que vous nous avez attribué, peut-être par erreur. Nous espérons que vous avez apprécié votre séjour. Salutations
Fatima Roca - Chef du Service Clientèle
Réponse du service qualité
Cher Mustapha, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, même si votre satisfaction ne figure pas dans le score que vous nous avez attribué, peut-être par erreur. Nous espérons que vous avez apprécié votre séjour. Salutations
Fatima Roca - Chef du Service Clientèle
La reserva se realizó en unas condiciones que en ningún caso se han cumplido,. En primer lugar el apartamento debía tener una terraza que no existía así como la distribución del mismo. La limpieza posterior fue inexistente y nada positivo que destacar
No me gustó nada excepto la ubicación
Réponse du service qualité
Gracias por su tiempo para dejarnos una reseña sobre su estancia. Sentimos que nos ponga esa puntuación, aunque nos gustaría puntualizarle algunas cosas. En primer lugar, el apartamento que usted reservó no tiene terraza, lo pudo ver antes de reservar, usted hizo una reserva para un apartamento de dos dormitorios y ni en las características ni en las fotos aparece en ningún momento que tenga una terraza. Por lo que nosotros SÍ hemos cumplido las condiciones de su reserva. En segundo lugar, no entendemos lo que nos comenta sobre la limpieza. La limpieza se hace después de su estancia y siempre que termina una reserva acudimos para limpiar el apartamento y entregarlo limpio a los huéspedes.
De todas formas, agradecemos sus palabras que nos ayudan a mejorar y sentimos que su estancia con nosotros no haya sido de su agrado. Genteel Home Team
We rented a car, but didn´t think to book in advance the parking space in a car park. The host helped us to book it on the day of arrival in the nearest car park and get also a discount.
Saknade ett diskställ att ställa disken i när man diskat. Fanns ju ingen diskmaskin. Några vinglas hade förhöjt känslan, godare att dricka ur sådana istället för från vanliga glas.
Réponse du service qualité
Dear Monica, thank you very much for your comment. We are very happy to know that you liked the apartment, especially because of his location and distribution. We take note of your suggestions to improve the equipment of the apartment. It has been a pleasure to have hosted you. Regards
TE DEJAN UNAS GALLETITAS PARA TOMAR CON EL CAFÉ DELICIOSAS LAS CAMAS COMODÍSIMAS Y TIENEN EDREDÓN! UN GUSTAZO SECADOR DE PELO POTENTE!! ME ENCANTÓ EXPRIMIDOR DE ZUMO ( EN MUCHOS SITIOS NO HAY Y SI ERES DE LOS QUE TE EXPRIMES ZUMO POR LA MAÑANA ES UN PUNTAZO) LA CHICA QUE TE DA LAS LLAVES ( BELINDA) SUPER AMABLE SIMPATICA Y TE AYUDA EN TODO MOMENTO EN CUALQUIER COSA O RECOMENDACIÓN QUE NECESITES. SE ADAPTAN A TI. NOS DEJARON HACER LATE CHEK OUT YA QUE AL DÍA SIGUIENTE NO HABÍAN ENTRADAS, COSA QUE EN OTRO SITIO NO TE DEJAN Y SI LO HACEN ES PAGANDO. UN DETALLE QUE SE VALORA EN FUTUROS A LA HORA DE VOLVER A MÁLAGA Y RESERVAR CON ELLOS.
ME GUSTO TODO, EL PISO DECORADO CON MUY BUEN GUSTO Y FUNCIONAL POR DECIR ALGO ( PERO QUE YA LO RESERVABA A SABIENDAS), QUE NO TENGA ASCENSOR PERO TAMBIÉN POR ESO ES MAS BARATO, ASÍ QUE YA SABES QUE LO QUE PAGAS SE AJUSTA A LO QUE ES.
-einfache und schnelle Kommunikation über WhatsApp. -Tolle Lage -gute Empfehlungen für Restaurants vom Personal bekommen
Réponse du service qualité
Estimada huesped, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos y que han disfrutado de su estancia en Málaga. Nos apena ver que su satisfacción no es acorde a la valoración que nos ha otorgado, no sabemos si quizá por error. En cualquier caso ha sido un placer haberles alojado. Saludos
El sofá-cama, era muy cómodo como sofá, pero al abrir la cama resultaba molesto dormir allí. También la iluminación del portal no es buena. En la media de lo posible, sería bueno poner luz de emergencia para localizar los interruptores cuando se queda a oscuras.
Manque lave vaisselle et sèche serviette
I loved the modern style of the apartments. The loft room in our apartment was so cool - the wood beams, spaciousness in the room and in the bathroom and the little touches (artwork, little planters, coffee/biscuits).
The only issue I would have about the apartments would be the stairs (which isn´t really the apartments). Personally I didn´t find them a problem but there was a few of our group who were a bit wary.
Posizione style comfort.
Manca una tenda..la sala è vista da parcheggio su piani..
Está bien ubicado y perfecto para pasar el fin de semana. Calidad precio bastante buena.
Un pelín pequeño. El tapón de la ducha atascado y lleno de pelos.
Accueil très agréable par Belinda. Appartement très bien équipé et très bien situé.
Les travaux dans le quartier
Location for me was the best by far compared to any other place i´ve stayed at, train station available down the road, while bus stands on the main road, which is also round the corner! All sorts of restaurants (including halal takeaways) local as well as a shopping area, cafes and a carrefour express. The apartment was immaculate from the inside and came with the basics (TV, wifi, dishes, cups, washing liquid for clothes, ironing board etc). The host greeted us beforehand and allowed us to check in early rather than carrying luggage around for hours. Really friendly and helpful for her to send us all the different places we could visit during our stay. Overall happy with the apartment during our stay. To top it off for the modern and sleek design as well as the comfort it all comes at a cheap price in the best location so I would definitely stay here again if i come back to Malaga.
One of the toilet locks does not work needs a minor fix
es gab nichts, es war einfach perfekt