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Appartement Trinidad Grund E
de à
Precioso apartamento, limpio, cómodo, bien equipado, camas cómodas, buenas almohadas.El personal es muy servicial y amable. Ubicación perfecta todo a poca distancia. Zona animada con bares y restaurantes.
Todo perfecto.
Réponse du service qualité
Dear Luigi,
Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. At our apartmanet, we strive to be as transparent as possible by providing detailed descriptions and accurate photos of our accommodations to ensure that our guests have a clear understanding of what to expect.
It’s uncommon for us to receive comments like yours, as we make every effort to accurately represent our property. However, we take your feedback seriously and will review it carefully to see where we can improve.
We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
Quality Department.
Difficile se garer avec véhicule Un peu cher mais en période de feria
Réponse du service qualité
Dear Jean Louis,
Thank you for your kind words and for recommending our apartment. We’re pleased to hear that you found the accommodation clean and well-equipped.
Regarding parking, we understand that it can be challenging given our location in the heart of Málaga. Please know that our team is always available to assist with any questions or provide guidance on parking options.
As for the pricing, we appreciate your understanding that rates tend to be higher during peak seasons, such as the fair period.
We hope to have the pleasure of welcoming you back soon.
Quality Department.
Відпочивала з подругами, нам сподобалось , розташування в саму центрі, все необхідне є фен, сушка, кава, холод., стірл маш., вайфай, парковка навпроти будинку (за оплату) затишна квартира і чиста , дуже високим обережніше зі стелею у ванній кімнаті , ну і іноді може пробігти тараканчик маленький десь там в куточку , все в пішому доступі кафе,бар, магаз., пивний бар обовʼязково відвідайте навпроти, через дорогу позаду будинку відвідайте базар, з екзотичними фруктами і свіжою рибою, автобус, метро, все поряд, до пляжу малагетта йти 15 хв але чомусь не працювали души на плажах в цьому році. Рекомендую
Réponse du service qualité
Dear Alina,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Quality Department.
Muy bien ubicado, bonito, muy buena atención.
Réponse du service qualité
Estimada Pilar:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Departamento de Calidad.
Perhaps because the apartment is located around restaurants, it was infested with cockroaches. On our first day, we had to kill one adult cockroach. On the following days, there were many many baby cockroaches in the washroom we had to kill (especially at night). It is a pity because otherwise the apartment is nice
Réponse du service qualité
Dear Maria,
Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience at our apartment in the heart of town. It´s great to know that you appreciated the new furniture and cleanliness, as well as the convenient proximity to excellent restaurants, parking facilities, and the central market just two blocks away. We´re delighted that you loved your time with us. We look forward to hosting you again in the future.
Bettwäsche und Handtuchwechsel , die Nähe zur Altstadt, Strand noch gut zu Fuß erreichbar.
Dachschräge im Badezimmer-für große Leute unangenehm.
Réponse du service qualité
Dear Hilda,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Quality Department.
Essendo un appartamento su due livelli, le scale erano strette e le camere, nel sottotetto, erano un po´ buie.
Réponse du service qualité
Dear Fornaciari,
Thank you for your feedback and for highlighting the excellent location of our apartment, just a stone´s throw from the center of Málaga and amidst vibrant nightlife.
Given that our accommodation is situated in the heart of Málaga, the architecture may indeed have unique characteristics, such as narrower staircases and certain room layouts, which are typical of buildings in this historic area. We regret that these features did not meet your expectations.
Furthermore, our accommodations in the center of Málaga are designed to combat the heat, and as such, the rooms are often positioned to remain in the shade to provide a cooler environment.
We appreciate your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations.
Quality Department.
Consiglio solo un po´ piu di luce nella camera da letto.
Réponse du service qualité
Dear Pamela,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department.
Réponse du service qualité
Dear Antonija,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Quality Department.
Réponse du service qualité
Dear Philippe,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Près du Centro, tout les moyens de transport
Premièrement ,ils nous demandent de respecter les résidents qui sont dans l’immeuble mais eux ne respectent pas du tout , de la musique dans la nuit. Deuxièmement , il y a une brasserie face à l’immeuble alors très bruyant jusqu’à 2 heures du matin. Troisièmement , l’entrée de l’immeuble très sale.
Réponse du service qualité
Dear guest,
Thank you for sharing your thoughts with us. We are delighted that you enjoyed the comfort and convenient location.
We sincerely apologize for the inconveniences you faced during your stay. We take your feedback seriously and assure you that we are actively working to address these issues.
Regarding the noise disturbances, we understand the importance of a peaceful environment. Please be aware that on this occasion, it was beyond our control, and it is influenced by certain days and events that may occur in the city. Nevertheless, we are always prepared to cooperate and promptly address this issue, as rest and comfort are our priorities.
Additionally, concerning the cleanliness of the building entrance, it is worth noting, unfortunately, that this is a specific occurrence, as it is cleaned periodically. However, we are reaching out to the building community to address this issue and strive for improvement in the future.
Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
Quality Department
Réponse du service qualité
Estimado Javier.
Apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros
Lamentamos sinceramente los inconvenientes respecto al late check-in. Siempre intentamos ser transparentes con nuestros huéspedes, por lo que la información sobre nuestra política de late check-in y los cargos asociados al mimso está disponible en nuestro sitio web, y pueden ser consultados por todos nuestros clientes antes y después de la realización de la reserva. Si bien entendemos sus inquietudes, nos esforzamos por ofrecer un servicio de check-in personalizado para garantizar una experiencia de llegada cálida y acogedora para nuestros huéspedes, motivo por el cual el check-in se realiza de forma presencial. Lamentamos cualquier malentendido al respecto.
Esperamos nos dé otra oportunidad en el futuro para ofrecer una experiencia lo más placentera posible. Gracias por elegirnos.
Departamento de calidad.
Very good location, with everything I needed in the apartment, even a washing machine, which helped a lot to clean the clothes before continuing the trip to another city.
Réponse du service qualité
Dear Thiago, We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Quality Department
La ubicación estupenda y muy espacioso el sitio
Falta de puntualidad al hacer check-in y que está en un edificio sin ascensor y con escalera de caracol que no es apto para muchas personas o si llevas maletas. Se oye el ruido del bar de enfrente.
Réponse du service qualité
Estimada Lucía,
Gracias por tomarse el tiempo de compartir su reseña. Nos complace saber que valoró la ubicación céntrica y el amplio espacio del alojamiento.
Sin embargo, parece que algunos aspectos no cumplieron sus expectativas, y es por ello que nos gustaría expresar nuestras disculpas más sinceras. Lamentamos que nuestro equipo no pudiera adaptarse a su cambio de hora de llegada. También nos gustaría resaltar que, dada la importancia histórica de nuestro edificio, no permiten nuevas construcciones, como podría ser la de un ascensor, dado el valor arquitectónico del mismo. Respecto al ruido, pese a que depende mucho de agentes externos como la época del año, trabajaremos para mejorar los sistemas de aislamiento y asegurar una estancia sin ruido a nuestros futuros clientes.
Una vez más, darle las gracias por compartir su experiencia con nosotros. Tomamos nota y le aseguramos que atenderemos a todos los detalles para poder ofrecer estancias mucho más gratificantes. Si desea volver a confiar en nosotros, nos comprometemos a brindarle una experiencia mucho más memorable.
Departamento de calidad.
Ottima la prima accoglienza ,molto brava e professionale e simpatica Rosa la ragazza che mi accolto il giorno 7/10. E che mi ha dato le chiavi e spiegato il resto
Piccole cose; i coltelli tagliano poco e forse ne servirebbero altri per tagliare e forse sarebbe necessario un rotolo di Scottex in più perchè i tovaglioli almeno di carta non sono previsti.
Réponse du service qualité
Dear Fiore, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that Rosa provided an excellent reception and that you found our services professional and welcoming.
We also appreciate your comments about the utensils and provisions in the apartment. We apologize for the inconvenience caused, we will certainly address these concerns and make the necessary improvements to ensure our guests have everything they need for a comfortable stay. Thank you once again for your valuable insights, and we hope to have the pleasure of welcoming you back in the future.
Quality Department
Trappa mellom etasjene var litt skummel, du skal være glad i å klatre for å bo der.
Réponse du service qualité
Dear guest,
We appreciate your feedback and are pleased that you enjoyed your stay at our establishment. We understand that you found the stairs between floors to be somewhat daunting. Your comments are valuable, and we will certainly consider them as we strive to enhance our accommodations. Thank you for choosing us, and we look forward to hosting you again in the future.
Quality Department
Mancanza di ascensore, nel bagno le travi erano basse in alcuni punti, soggiorno cucina molto piccolo, assenza di un tavolo per mangiare, balcone minuscolo non come ce lo aspettavamo dalle foto.
Réponse du service qualité
Dear Lidia, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Quality Department
Room furnishings are very good. The location is also very good.
Check in was expensive as we arrived at 9:10 pm and had to pay an extra 30 euro fee. (from 21:00 am 30 Euro and from 00:00 50 Euro) We found roaches in the bathroom, in the foyer and in the bedroom, which was extremely uncomfortable. In addition, the duvet was dirty and contaminated with hair.
Réponse du service qualité
Dear Johnas,
Thank you for taking the time to share your feedback regarding your stay. We are pleased to hear that you found the room furnishings and our establishment´s location to your satisfaction.
We deeply regret that certain aspects of your visit did not meet your expectations. We would have appreciated being informed of these inconveniences during your stay so that we could have taken immediate action especially with regard to cleanliness; Our company is committed to meeting standards of cleanliness that in your case do not reflect this commitment, for which we sincerely apologise. On the other hand, regarding insects, we are very sorry for this inconvenience. It is an isolated problem due to a recent construction work in the building, but we have already taken measures to prevent it from happening again in the future. On
Additionally, please note that in all cases, our late check-ins carry an extra charge, of which we always inform our customers. Our goal is to offer all our guests an exceptional experience, and we value your feedback to help us continuously improve.
We hope to have the opportunity to welcome you back in the future and demonstrate the quality and commitment that define us.
Quality Department.
Réponse du service qualité
Dear Karin, Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jens, First of all we would like to thank you for taking the time to share your impressions about your recent stay in our apartment. It is only through feedback like yours that we can maintain and improve the service we provide to our guests. We are sincerely sorry to read that you found cockroaches in your apartment and we thank you for contacting our team so that we could intervene during your stay. We have a regular pest control plan and, of course, we work hard every day to avoid their presence within our grounds, however, at certain times of the year, depending on the weather in Malaga, the presence of insects is unfortunately unavoidable. Also, cockroaches need food, water, heat and shelter to survive and that is why we have a very strict policy on pest control. We also encourage our guests not to leave food or crumbs in their apartments to prevent them from moving into our accommodations and please accept our sincere apologies for the inconvenience caused to you and your partner. Thank you again for your visit and constructive criticism, our main objective is to ensure that our guests feel comfortable and fully enjoy their visits, we look forward to regaining your trust another time if you give us that opportunity.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Marina, First of all we would like to thank you for taking the time to share your impressions about your recent stay in our apartment. It is only through feedback like yours that we can maintain and improve the service we provide to our guests. We are sincerely sorry to read that you found cockroaches in your apartment and we thank you for contacting our team so that we could intervene during your stay. We have a regular pest control plan and, of course, we work hard every day to avoid their presence within our grounds, however, at certain times of the year, depending on the weather in Malaga, the presence of insects is unfortunately unavoidable. Also, cockroaches need food, water, heat and shelter to survive and that is why we have a very strict policy on pest control. We also encourage our guests not to leave food or crumbs in their apartments to prevent them from moving into our accommodations and please accept our sincere apologies for the inconvenience caused to you and your partner. Thank you again for your visit and constructive criticism, our main objective is to ensure that our guests feel comfortable and fully enjoy their visits, we look forward to regaining your trust another time if you give us that opportunity.
Jose L.H. Campos
Quality Department Manager
Great location, check-in experience.
Surprised by a huge number of positive reviews that I "pecked" at. - after payment (which can no longer be canceled and refunded) and before confirming the booking, I received a message from the host that it is necessary to have a deposit upon check-in, you must provide a card number upon check-in. later, having figured it out, it turned out that the deposit was not needed, however, providing the card number and its validity period is a prerequisite for settling. - The photo does not correspond to reality 100%. The apartment is not as new as it seems. On the photo it seems to be wide/white/big apartment with a lot of amenities; in the reality, it not so "luxory" - The windows come out to nothigh: one to the wall, other to the nothing (another wall) - The balcony is not as such big as it seems to be; it is just a swing window, protruding 20 cm from the apartment. And it goes to a multi-level parking - The second floor is very hot You can’t sleep without the air conditioner. - There is a main bed (pretty comfortable) and the other on the 2nd floor: it was not covered at all, without bedding, purely mattress. -Rafters everywhere on the second floor do not add comfort - The hair dryer turned out to be broken.
Réponse du service qualité
Dear Kiryl,
Thank you for taking the time to share your feedback about your recent stay at our apartment. We´re glad to hear that you enjoyed our great location and check-in experience.
We apologize for the inconveniences you experienced during your stay. We understand your frustration regarding the confusion about the deposit and we´re sorry if the has been any miscommunication. Please know that this information is available online prior to booking.
Regarding the apartment´s condition, we apologize if it didn´t meet your expectations. We appreciate your feedback and will take it into consideration, as we aim to make it clear through our posted pictures the distribution of the spaces.
We´re sorry to hear about the issues you had with the air conditioning, bedding, and hair dryer. Please do let us knoe for any faulting device during your stay to give us the opportunity to replace it, as we strive to provide our guests with a comfortable and enjoyable stay.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Diana,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gisèle,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in malaga. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Helene,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Malaga. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
We really enjoyed our stay in Malaga at Genteel Home Trinidad Grund. The location in fabulous for access to transportation to/from airport, train and bus stations. It is close to center of Malaga with all it´s shops and restaurants as well as the port. The apartment itself had every thing we needed. Bed was very comfortable and bedroom was quiet for sleeping.
Although it was of no concern to us, there is no elevator and there are stairs up to the bedroom for people who cannot do stairs.
Réponse du service qualité
Dear Jennifer,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
No me gusta que no tuviera ascensor No me gusto el duplex ya que todo el. Dia escaleras para arriba y abajo No me gusto lnolant de arriba ya que la cbeza corre peligro al ducharse y levntarse de la cama por la guardilla.
Réponse du service qualité
Estimado José:
Gracias por alojarse por nosotros y por tomarse el tiempo para escribir sus impresiones del apartamento.
Lamentamos que la distribución del mismo no fuera de su gusto. Intentamos detallar la descripción del mismo en el anuncio para para que pueda conocer esta antes de realizar su reserva. Esperamos poder volver a recibirle en otro de nuestros apartamentos pronto.
Jose L.H. Campos
Director de Calidad
La ubicación es excelente para acceder al centro sin estar en pleno meollo, pero la calle donde está ubicado el apartamento está muy transitada tanto por coches como por gente. Hay dos bares prácticamente debajo, que los fines de semana se ponen a tope. No digo que sea ni bueno ni malo, solo que me hubiera gustado saberlo porque buscaba más tranquilidad. Por suerte las habitaciones de nuestro alojamiento daban a la parte interior y no se escuchaba tanto ajetreo, a parte el cierre del balconcito es bueno y aísla bastante del ruido, pero te obliga a mantener el apartamento cerrado ya que como digo, es bastante ruidoso. Por otro lado el trato con la persona de contacto de este apartamento, Gema en mi caso, lo encontré un poco justo la verdad. Le adelanté la documentación para no tener que hacer papeleo a mi llegada y no la traspasó, por lo que además de esperar 30 minutos en la puerta del apartamento para el check in con aviso previo de mi hora de llegada, estuvimos un rato más con el papeleo. Alternativamente también les había solicitado el mismo día de mi llegada si podría entrar antes y si el día de mi salida podía quedarme un poco más, peticiones que no me contestó. Tampoco me dijo nada tras mandarle un mensaje de despedida con las fotos de cómo habíamos dejado el apartamento, por lo que se me queda una sensación de un poco de pasotismo o saturación.
Réponse du service qualité
Estimada Laura:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
El servicio de nuestros empleados es un motivo de orgullo para nosotros y estamos bastante decepcionados al escuchar que considera que actuamos por debajo de nuestras posibilidades en esta área. Sin embargo, puede estar seguro que su comentario será compartido con el equipo para informarles y conseguir una posterior revisión del servicio.
Una vez mas, muchas gracias por elegirnos en esta ocasión, esperamos volver a tener la oportunidad de servirla en un futuro próximo.
Jose L.H. Campos
Director de Calidad
No lift, so guests need to use stairs.
Réponse du service qualité
Dear Charles,
Thank you for sharing your experience at the apartment with us. We are happy that you enjoyed your stay and wish you give us the opportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
The apartment was really spacious, and it amenities needed for a somewhat longer stay in Malaga. prime location and great staff. Maria Jose was really helpful and always willing to support and provide answers and suggestions.
The apartment can use some TLC.
Réponse du service qualité
Dear Maike,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mindaugas,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special since the moment you arrived.
Jose L.H. Campos
Director de Calidad
el alojamiento súper acogedor y ubicación excelente
Réponse du service qualité
Estimada Andrea, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Trabajamos mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you for making us your choice accommodation on this occasion and for taking the time to review your stay.
It would be a pleasure to welcome you back anytime you plan a visit to Málaga.
Aija T.
Quality Department
La persona que nos atendió (Gema), la ubicación, la amplitud y el equipamiento del apartamento
La iluminación un poco pobre en la planta superior, sobre todo en el baño.
Réponse du service qualité
Estimado Abel, gracias por tomarse el tiempo para darnos sus valiosa opinión sobre su estancia.
Sus comentarios ayudarán a nuestro equipo en sus contínuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
- A lot of stairs!
Réponse du service qualité
Thank yo for making us your choice apartment and for your constructive comments. We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Ubicación perfecta, muy limpio y espacioso. Parking de pago justo en frente.
La escalera para subir al baño y habitación. No es nada cómoda para subir y menos con maletas.
Réponse du service qualité
Le damos las gracias por compartir su opinión sobre su estancia con nosotros
Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
AFITRION GENIAL. UBICACIÓN INMEJORABLE. TODO MUY AGRADABLE!!! REPETIREMOS!
ES UN SEGUNDO SIN ASCENSOR, PERO LO SABÍAMOS ANTES DE RESERVARLO!
All good for us but if you have difficulty with stairs note there are two flights to climb.
Para una persona con problemas de espalda es complicado que te toque una segunda planta y sin ascensor, no lo indican en la publicidad.
Réponse du service qualité
Estimado Jose Luis, sentimos que la ausencia de ascensor le haya impedido disfrutar de su estancia. Sin embargo, esto está claramente indicado en las características de la propiedad, ya que como puede ver tanto en dicha información como en su confirmación de reserva, se especifica que no cuenta con ascensor y el acceso es únicamente mediante escaleras. Además, en la confirmación de su reserva se indica también en qué planta se encuentra el apartamento. Le pedimos disculpas si no leyó esa información antes de reservar. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
The location is perfect and safe , everything is near by , my choice the next time I come to Malaga , highly recommended.
The check in & check out is not convenient at all .
Réponse du service qualité
Dear Majdeddin, thanks for your comment. We are sorry that you did not like the check in procedure. We try to make it as accessible and fast as possible for our guests and there is never a problem with it. In any case we are glad that despite this you have had a good stay and that if you return to Malaga you want to stay with us again. Regards.
Fatima Roca - Chief of Customer Service
It is at a central area. Easy to reach many places even some historical areas by walk. Decoration of the house was quite new and nice.
Internet did not exist during 2/3 of our staying period. We´ve connected to another link. There was no table to eat something on it. There was a small area (may be just for one person) between the microwave and the countetop cooker to eat at a high chair. We have eaten on the coffee table. The facilities -except the beds- were not enough for three or even two persons to stay. For example, there were only very very small two shampoos and half rulo of small toilet paper. There was no towel for the hands/faces,etc... The missing things were not provided despite we informed the related staff. Unfortunately, the worst thing was the impolite approach of Gema. We have been told that we had rent an apartment, not a otel(!) We were very aware of that we have had rented an apartment, not a otel. It is also not our first experience on renting an apartment. This one was the weakest on facilities compared to the previous ones that we´d already stayed in Europe and USA till now.
Réponse du service qualité
Dear Guest, I am very sorry you are disappointed with the apartment and the service. We always try to give the best possible service. I have read your feedback very carefully and I would like to explain to you how we operate. In regards to the apartment and the decoration, all our apartments are modern and clean and the pictures we publish on the website reflect the size and condition of our properties. We always fix any problems within the shortest delay, as per in the contract of the property. Unfortunately we are unable to provide the same service as a hotel but we do supply towels, toilet paper, shampoo, etc. We clean and check all our apartments before clients arrival and the apartment where you stayed had all the amenities mentioned. my sincere apology if the staff approach was not up to your expectations. We take all the feedback into consideration to keep improving our service. Kind regards. Rocio Almansa. Delegada de Genteel-Home Malaga.
Geen dagelijkse verschoning van de handdoeken. Geen lift. Veel te kleine douche en de randen niet schoon. Airco zorgde voor water op de muren. Koffiezetapparaat was een kleine perculator. Uitzicht naar een parkeergarage. Geen balkon om op te zitten. Geen eettafel aanwezig. Ramen open en je kwam in de hal, dus geen uitzicht. Er stond maar 1 stoel. Lekkage direct per app gemeld.
Réponse du service qualité
Dear Guest, Thank your for your feedback. we take all comments into consideration. I am sorry you got disappointed the day of your arrival. I Will try my best to deal with those issues. Regarding the size of the apartment and the furnitures: On our website we post pictures that reflect the real size and appearance of the properties. Those pictures are not modified or edited. In regards to the cleaning: We do have cleaning service at extra cost as stated on the website. The apartment was cleaned and checked the day of your arrival as cleanliness is a top priority for us. I am glad you were satisfied with the location, the info provided beforehand and the treatment you received from our staff. We hope that you enjoyed your stay. Your feedback is very important to us to keep improving our service. Kind regards. Rocio Almansa. Delegada Genteel-Home Malaga.
In der Beschreibung bei Booking stand unter Ausstattung: Balkon mit einem Haken dahinten und in der Vorschau war auch ein Foto davon zu sehen. Sehr geschickt gemacht, die Unterkunft leider gar keinen Balkon. Wenn man bei Booking.com den Filter:Balkon setzt, wird einen diese Wohnung vorgeschlagen. Der Fußboden war voller länger schwarzer Haare. Diese waren überall. Unten, im Schlafzimmer und im Bad. Leider nicht gut sauber gemacht.
Réponse du service qualité
Dear Larissa, thanks for your comment. We do not know if your comment is about another accommodation in which you were staying, because the apartment in which you have stayed with us (Trinidad Grund E) have a balcony as indicated and as can be seen in the photos. Or maybe your confusion is because you thought you had a terrace instead of a balcony. About cleanliness we are sorry that it is not to your liking, it is a very important aspect for us and generally very well valued by our guests. In any case we will check what happened in your case and work to continue improving in this aspect. Regards
Fatima Roca - Chief of Customer Service
Demasiado pequeño. Algo incómodo por el tamaño Difícil acceso a persianas.
Réponse du service qualité
Estimado huesped, gracias por su comentario. Sentimos saber que le ha parecido demasiado pequeño para su estancia. El tamaño de cada apartamento viene claramente reflejado e intentamos decorarlo y equiparlo de la mejor manera posible para que la estancia de nuestros huéspedes sea lo más placentera posible. Le pedimos disculpas si no lo hemos conseguido en su caso y esperamos que, en cualquier caso, haya disfrutado de su visita a la ciudad. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
Por poner un pero la habitación no tiene persiana.
Ingesamt sehr einfach alles zu erreichen.
Das Internet das uns am Anfang gegeben wurde hat leider nicht funktioniert aber dieses Problem wurde schnell behoblen. Man Bräuche mehr Sitz Gelegenheit wo man auch an einen Rechner Arbeit kann wenn man möchte.
Great location and very helpful staff. Parking places located across the street. The rooms was big enough.
The bathroom was to small, also the shower. They could provide an espresso with coffe capsules.
Air conditioning was bad
Réponse du service qualité
Thankyou for your response. We will look into the air con device to see how we can improve. We always take the feedback and try to keep improving our service
La posizione era molto comoda in una zona nuova e caratteristica di Malaga, da l´appartamento ci si può spostare facilmente a piedi verso il centro o verso il porto. Comoda la soluzione di un letto matrimoniale e di un letto singolo.
Non mi è piaciuto il bagno, troppo piccolo e poco organizzato, mancanza anche di un appendi accappatoio o di un portaspazzolino. Inoltre sarebbe carino che offrissero una convenzione magari con i bar presenti all´angolo della via. Sarebbe anche accogliente trovare almeno una bottiglia di acqua all´ingresso o all´arrivo nell´appartamento e fornire magari anche una mappa con delle indicazioni della città o delle sue attrazioni.
Réponse du service qualité
Dear Lorenzo, thank you for your comment. We do not know what you means that the bathroom is not very well organized. The apartment you stayed in is a 1 bedroom duplex with a maximum capacity of 3 people, and the bathroom has a size according to the apartment size in our opinion. We take into account your suggestions for improvement, because our clients have never asked us any of the things you tell us. We are glad to know that at least the location was to your liking. Regards
Das Appartment war sehr schön eingerichtet und super zentral gelegen. In nur 3 Minuten ist man in der Marina. Wir haben uns wohl gefühlt - es war alles da, was man für einen Aufenthalt braucht. Was besonders lobenswert war, ist dass wir sogar vor Check In Zeit in das Appartment durften. Wir haben vom Vermieter super Infos und Tipps bekommen. Vielen Dank nochmal. Es war sehr sehr schön bei euch!!!
- Sauberkeit und zustand der Wohnung
Asunto oli kuvia vastaava, tosin alakerran tupakeittiö oli kuvien antamaa vaikutelmaa pienempi. Muuten asunto vastasi kuvia ja oli kiva. Vastapäätä oli parkkihalli, mutta se ei meitä ainakaan haitannut - aikaa tuli pääosin vietettyä asunnon ulkopuolella. Parivuode oli todella hyvä, mutta tyyny pehmeä ja peitto Ikean hiostavaa halpislaatua. Pyykinpesukone plussaa! Imuria tai vastaavaa kaipasi, sillä oleskelumme kesti 7 yötä.
Réponse du service qualité
Dear Laura, thank you for your comment. We are glad to know that you liked the apartment, especially for his central location. We are sorry to know that the comfort has not been to your liking, We will strive to improve in this aspect and we appreciate your suggestions for improvement. Regards
La ubicación, la limpieza, en general el apartamento está bien, no hay pegas.
Alles, Lage, Freundlichkeit der Gastgeber, Kommunikation, Ruhig, zentral, Wendeltreppe ein wenig gewöhnungsbedürftig, v.a. mit Koffern, aber chic, sauber,
La ubicacion,la limpieza,muy centrico.
Ich hatte 2 Apartments , wir kamen um 12,30 Uhr an ...eines war schon fertig , wir konnten sofort die Koffer abstellen das war perfekt. Die Betten waren super bequem, die Wohnung sehr sauber. Die Küche komplett eingerichtet. Die Fenster gut isoliert . Die Stadt und der Strand waren fussläufig zu erreichen. Malaga ist eine tolle Stadt , wir kommen wieder :-)
es gab nichts, es war einfach perfekt