L’appartement est un triplex composé de deux chambres avec lit double 1.50m x 1.90m, deux salles de bains avec douche, un beau salon, une cuisine entièrement équipée et un coin salon avec canapé-lit en plus. Il dispose également d’une petite terrasse où vous pourrez prendre le petit déjeuner ou le déjeuner en profitant du plein air.
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Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Duplex Trinidad Grund C
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El alojamiento muy bien todo como debe de estar
La entrada al alojamiento
Alt er OK
Réponse du service qualité
Dear Ivanna,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Quality Department.
Réponse du service qualité
Dear Joanna,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Quality Department.
Réponse du service qualité
Dear Jayne,
Thank you for choosing our apartment for your holiday and for sharing your review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Quality Department.
Réponse du service qualité
Dear Danielle,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Quality Department.
Réponse du service qualité
Dear Pedja,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Quality Department.
Réponse du service qualité
Dear Christos,
We read with great joy how much you have enjoyed your stay at our apartment. Thank you for the praising words towards the location and host. We look forward to your next visit.
Quality Department.
Appartamento in una posizione centralissima, a due passi dal mercato centrale e dal centro città. Già durante la prenotazione ci eravamo rese conto della bellezza dell’appartamento ma, una volta Arrivate lo abbiamo constatato, anzi! In ciascuna delle due camere erano presenti due lavandini, apprezzati in fase di preparazione.
Réponse du service qualité
Dear Valeria,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Quality Department.
Limpio y muy bien ubicado
Réponse du service qualité
Estimado Bogdan,
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Departamento de Calidad.
Réponse du service qualité
Estimada Paula,
Estamos encantados de leer su reseña positiva de nuestro apartamento, y estamos agradecidos por sus amables palabras sobre nuestro personal amable y servicial. Estamos encantados de haber superado sus expectativas, y esperamos darle la bienvenida de nuevo pronto.
Quality Department
Non posso dire nulla di rilevante
Réponse du service qualité
Dear Antonella,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Quality Department.
Réponse du service qualité
Dear Leticia,
We`re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, comfort, and exceptional service we provide. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future.
Réponse du service qualité
Dear Simon,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Quality Department.
Réponse du service qualité
Dear Nadiya,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Limpio y céntrico
No tiene ascensor
Réponse du service qualité
Estimado Juan:
Muchas gracias por su comentario y por destacar la excelente ubicación, limpieza y comodidad de nuestro alojamiento.
Nos gustaría resaltar que proporcionamos a todos nuestros clientes información detallada sobre nuestros alojamientos, incluyendo la disponibilidad o no de ascensor, para que puedan tomar decisiones informadas al realizar su reserva.
Agradecemos sus comentarios y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad.
No me gusto que tanto en el edificio como en el apartamento había escaleras incómodas. Diría incluso que en la casa un poco peligrosas. Tampoco me gustó que no acomodaran el sofá cama para la quinta persona, pues informé de que éramos cinco.
Réponse du service qualité
Estimada Cristina:
Muchas gracias por su reseña y por apreciar la excelente ubicación y la amplitud de nuestro apartamento, así como las comodidades que ofrecemos.
Lamentamos que las escaleras del edificio y del apartamento no hayan sido de su agrado. Habitualmente no recibimos comentarios de este tipo, pero sin duda lo tendremos en cuenta para mejorar la experiencia de nuestros huéspedes.
En cuanto al sofá cama, preferimos que nuestros clientes decidan el momento en que desean utilizarlo, dado que se encuentra en una zona común. De esta manera, pueden disponer del espacio según sus necesidades y preferencias.
Agradecemos nuevamente sus comentarios, que nos ayudan a mejorar nuestros servicios.
Departamento de Calidad.
Se proprio devo trovare una pecca, la mancanza dell’ascensore.
Réponse du service qualité
Dear Mattias,
Thank you for your feedback. We´re delighted to hear that you had a wonderful experience with our welcoming staff, the convenient location, and the well-maintained building and apartment. It´s fantastic to know that the layout of the apartment, with its external space and two bathrooms, suited your group of four well, and that you enjoyed your stay.
We want to ensure transparency in our descriptions, and it´s worth noting that we do mention the absence of an elevator in the accommodation description on our website. We make every effort to provide comprehensive information about our properties and the buildings they are situated in, empowering our guests to make informed booking decisions.
Thank you for recommending us and for sharing your thoughts. We look forward to hosting you again in the future.
Quality Department.
Noise in the property
Réponse du service qualité
Dear Tony,
thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
QUality Department.
Réponse du service qualité
Dear Marion,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Cleaner arrived exactly at checkout time .. would have liked a few minutes grace to depart leisurely. Noisy bars close by so not suitable if you want early nights or have young children.
Réponse du service qualité
Dear Caroline,
Thank you for your feedback regarding your recent stay. We´re delighted to hear that you found our location great and the accommodation spacious enough for your group. We apologize for any inconvenience caused by the timing of the cleaner´s arrival at checkout. Regarding the noise, we understand that this can be disruptive at times but, we would like to ensure that the stipulated hours of rest are respected. Although noise levels may vary depending on the season or local festivities. Your comfort is important to us, and we appreciate your understanding. We hope you had an otherwise enjoyable stay and would love the opportunity to welcome you back in the future.
Quality Department.
Réponse du service qualité
Dear Katja,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
Réponse du service qualité
Dear Doris,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Réponse du service qualité
Dear Joanna,
Thank you for your feedback regarding the size of the apartment. We appreciate your input, and we will take it into consideration as we strive to improve our accommodations. If there´s anything else we can Dear Joanna,
Thank you for your feedback regarding the size of the apartment. We are glad that you found it to your liking. We hope you enjoyed your stay and look forward to welcoming you back in the future.
Quality Department.
Super lokalita , milí personál , super bývanie
Réponse du service qualité
Dear Igor, We appreciate your positive feedback. It´s wonderful to hear that you found both the location and the housing to be superb. We´re pleased that our staff contributed to your positive experience. If your future plans bring you back, we would be delighted to host you again. Thank you for choosing our accommodation.
Quality Department
Réponse du service qualité
Dear Guest,
Thank you for your positive feedback. We are delighted to hear that you found our place great and very central. Your satisfaction is our priority, and we appreciate your choice to stay with us. We look forward to the opportunity to welcome you back in the future.
Quality Department
Location was very central and it was a beautiful property to stay in. It was very clean and nicely furnished and decorated. The beds were very comfortable. Also we were met on arrival at the apartment which was great. Also Gema from Genteel Trinidad Homes gave us great directions on how to get to the property from the airport.
In one of the bedrooms it was very hard to sleep as could hear a lot of noise from the street below even with the windows closed. A few extra towels would have been nice. Also we would have liked a kettle to be able to make a cup of tea. There was a coffee machine which was good. Also we didn´t realised that there was no lift and it was up 50 steps (good exercise) but would have liked to have known this before booking as wouldn´t have brought a heavy suitcase to carry up all the steps.
Réponse du service qualité
Dear Guest,
Thank you for your positive feedback regarding your recent stay at our apartment. We are delighted to hear that you found the property comfortable, clean, and nicely furnished, and that you appreciated the comfortable beds and our team´s warm welcome upon arrival. We also appreciate your kind words about Gema´s assistance with directions.
We apologize for any inconvenience caused. We understand the importance of a good night´s sleep and will explore ways to address this eventual issue.
We would have appreciated knowing about all the inconveniences you experienced during your stay, as our team is always available to assist. Please do not hesitate to contact us if you encounter any issues in the future, as we are committed to ensuring our guests have a comfortable and enjoyable stay.
Quality Department
Réponse du service qualité
Dear Hilary,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Solo un consiglio allo staff...quando si fa un favore poi non si deve farlo pesare...
Réponse du service qualité
Dear Gianluca,
Thank you for your kind words and for taking the time to share your experience with us. We´re delighted to hear that you found everything to be very nice during your stay.
Your feedback about our staff is appreciated, and we take it to heart. We apologize if there was any perception of weighing favors, as that is not our intention. We genuinely aim to provide exceptional service with a gracious spirit. Your insight is valuable, and we will use it to ensure our service aligns seamlessly with our guests´ expectations.
We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay.
Quality Department
La déco était jolie et mode, les équipements bien.
Réponse du service qualité
Dear Anne-Marie, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. . It would be an honor to have the opportunity to host you again, and we promise to provide you with an impeccable experience that reflects our commitment to your satisfaction.
Quality Department
Réponse du service qualité
Dear Mai,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience and you found the location excellent. We look forward to the opportunity to serve you again.
Réponse du service qualité
Estimada Patricia, Agradecemos sinceramente que haya elegido nuestro alojamiento y nos haya compartido su experiencia. Nos complace que destacara la limpieza y situación del apartamento. Sin embargo, lamentamos los inconvenientes con el ruido y el cierre de la ventana. Es importante mencionar que el ruido en la calle es algo temporal que varía según ciertos momentos y épocas del año. También tomamos nota de sus observaciones sobre los productos de aseo y trabajaremos en mejorar estos aspectos. Valoramos mucho sus comentarios, ya que nos guían en nuestra constante búsqueda de excelencia.
Departamento de Calidad
Utsikten från terrassen, man tittade rakt in i en vägg.
Réponse du service qualité
Dear Tim, Thank you for sharing your feedback about your recent stay with us. We´re pleased to hear that you appreciated the perfect location and found our apartment fresh and tastefully decorated.However, we genuinely regret that the view from the terrace did not meet your expectations.We´ll take your feedback into consideration as we continue to make improvements.We hope to have another opportunity to welcome you back and offer a more satisfying experience.
Quality Department
Die Lage war sehr zentral, sodass man direkt in der Stadt und schnell am Strand war. Die zuständige Dame aus der Verwaltung war sehr nett und bemüht.
Beim Check in war die Wohnung nicht sauber, weil sich jemand verlesen hat. Am ersten Tag hatten wir bis ca. 23:00 Uhr kein Wasser, was die Verwaltung hätte im Vorfeld wissen müssen, da vor der Tür Strassenarbeiten gemacht wurden. Die Waschmaschine war defekt und musste repariert werden, der Kühlschrank war komplett vereist und verdreckt, der Glastisch war kaputt und man musste jedes Mal ewig warten, bis jemand da war um es zu richten (eigentlich der Job der Verwaltung). Morgens um 7:30 Uhr wurde man oft durch den Lärm eines Vorschlaghammers geweckt (toller Start in den Tag…) Insgesamt haben wir also +/- 1,5 Tage mit Warten verloren.
Réponse du service qualité
Dear Alexander,
We sincerely appreciate the time you spent sharing your comments following your visit to our apartment. Our guest’s feedback is of utmost importance to ensure our demanding standards of service at all times. We appreciate your positive feedback about the location and administrative representative, but it is evident that several aspects of your stay were not up to our usually standard. We´re glad we could address some of the issues you mentioned during your stay, like problems with the washing machine and cleanliness
We are very sorry for the inconvenience with the construction noise and water, we were not aware that the building in front, which is not managed by us, had started these works causing noise. It was a private construction, that is the reason it’s complicated to predict and manage as they are completely out of our management. Of course, after evaluating the situation, we proceeded to compensate you for all these inconveniences. We know how important rest is for our guests, and these situations do not reflect the quality standards to which we are committed.
Your comments are valuable to us as we can detect what improvements we need to do to offer the exceptional experience that we are committed. We do apologize again, and we hope you give us another opportunity in the future to offer you a better experience.
Quality Department
First t of all,after waiting for 15 mn under a crushing heat and 73% humidity for the door to be opened,, There was no elevator in the building. .42 isteps to get to the second floor. Plus the apartment built on three floors..Must be young and in shape. The worst part was the noise.impossible to sleep in the master bedroom where the noise started from around midnight till early morning.no double glazed window,and there is a bar opposite to the building. From the other room.my sister said she could hear the steps of people walking up and down the stairs.. Too many spiders and spider web sall over the second room with a ceiling like an attic.
Réponse du service qualité
Dear Alan,
We sincerely appreciate your detailed feedback and we´re pleased to learn that you found positive the location of the apartment. We deeply regret the inconveniences you experienced during your stay. First at all, due to our location on the city centre, it´s important to mention that in some buildings with significant historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. On the other hand, our aim is always to be transparent with our clients, so the photos and characteristics of the building can be consulted on our website, where you will find information on the structure of the flat to prevent any misunderstanding regarding the stairs or layout of the rooms.
We fully understand the significance of a peaceful night´s sleep, and we are committed to thoroughly exploring options to address this issue. It´s important to note that the noise you experienced was an isolated event and not reflective the standard of tranquillity that we want to offer to our guests. Furthermore, regarding your concerns about cleanliness, we are committed to maintaining the highest standards of cleanliness and maintenance and will take the necessary steps to ensure that these issues are promptly addressed and avoid this situation happen again in the future.
Your feedback is of immense value to us, and we sincerely hope you will consider giving us another opportunity in the future to provide you with a comfortable and enjoyable experience. Thank you for sharing your concerns with us.
Quality Department.
Segunda planta sin ascensor.
Réponse du service qualité
Estimada Elodie, Gracias por tomarse el tiempo para compartir su reseña. Nos disculpamos por cualquier problema que haya experimentado durante su estancia. Su retroalimentación es fundamental para ayudarnos a mejorar nuestro servicio. Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Departamento de Calidad
Las escaleras de acceso y las de la vivienda.
Réponse du service qualité
Estimada María, Queríamos expresar nuestro más profundo agradecimiento por elegir nuestro apartamento para su reciente estancia. Su opinión es muy valiosa ya que nos ayuda a mejorar el confort y la calidad de nuestros servicios. Sería un absoluto placer tener la oportunidad de hospedarle nuevamente pronto. Estamos a su disposición, listos para hacer que su próxima visita sea mucho mejor y más memorable.
Jose L.H. Campos
Director de Calidad
No tiene ascensor.
Réponse du service qualité
Estimado Cesar, apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir mejorando, y así poder brindar un servicio excepcional. Será un placer poder servirle de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos Director de Calidad
Réponse du service qualité
Estimado Santiago:
Le agradecemos por elegir nuestro apartamento y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Lena,
We are thrilled that you had a pleasant stay in Seville and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Berina,
Thank you for taking the time to share your feedback about your recent stay in our apartment. We are pleased to hear that you found the location great, and that the apartment was clean and spacious.
We apologize for the inconvenience caused by the lack of natural light and ventilation in the apartment. We appreciate your understanding and your positive feedback about the overall experience.
Thank you again for choosing our apartment, and we hope to have the pleasure of welcoming you back in the near future.
Jose L.H. Campos
Quality Department Manager
Lo recomendaría sin dudarlo, no puedo decir nada concreto nos gustó todo, la ubicación excelente, el trato excelente, muy acogedor, en fin todo
Por decir algo que no tuviera ascensor ya que nos tocó en la segunda planta
Réponse du service qualité
Estimada Belén:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
location and very clean
no lift
Réponse du service qualité
Dear John,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Muy cómodo con un pequeño patio interior muy agradable Decorado muy bonito La atención de la anfitriona muy buena Departamento familiar muy cómodo lo recomiendo mucho
Un poco de ruido en la habitación que da a la calle
Réponse du service qualité
Estimado Fernando:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Location and layout of rooms
The cold air conditioning in one of the rooms raised doubts whether it was disinfected ... the smell prevented its use
Réponse du service qualité
Dear Małgorzata,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Carmen:
Le damos las gracias por compartir su opinión sobre su estancia en apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Gracias por elegirnos para sus vacaciones, esperamos poder volver a recibirles muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Robertas,
Thank you for this review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Martins,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
+ La ubicación y el estado del apartamento
- Los dos pisos de escalera, aunque lo sabia de antemano
Réponse du service qualité
Muchas gracias por compartir su opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
No elevator.
Réponse du service qualité
Dear Joan, thank you very much for your feedback. Our team members are our greatest strength, so we are thrilled that the service you received was a highlight of your stay.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
La ubicación era excelente
Falta de aire acondicionado en una de las habitaciones
Réponse du service qualité
Estimado José Ramón, agradecemos sus comentarios después de su visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
En primer lugar nos gustaría agradecerle por haber elegido nuestro apartamento para sus vacaciones y el tiempo que se tomó para compartir sus comentarios.
Nos alegra saber que el desempeño de nuestro equipo superó sus expectativas a su llegada al apartamento, y por favor, acepte nuestras más sinceras disculpas por los inconvenientes que experimentó durante su estancia, por desgracia, por error en nuestro sistema informático nuestro equipo no recibió la información completa de su estancia y por eso no se le proporcionó el servicio del cambio de sabanas y toallas. Tal y como le confirmamos procedimos inmediatamente con el reembolso correspondiente.
Puede estar segura de que sus comentarios han sido tomados en consideración y que nos han ayudado a mejorar nuestros servicios. Una vez más, gracias por su tiempo esperamos que Genteel Home siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
great location. good sized rooms. extremely comfortable. all good.
nothing at all
Réponse du service qualité
Dear Stephen, thank you very much for your positive feedback. We are glad to know that all aspects of the stay met your expectations and you had a memorable stay with us.
Aija T.
Quality Departament
There was no oven?
que el dia de la salida pedimos que fuese algo mas tarde de las 11, por lo menos a las doce como en los hoteles y no nos hicieron caso. a lasa 11:05 ya estaban alli para la limpieza y tuvimos que salir corriendo.
Réponse du service qualité
Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su estancia, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.
En cuanto al horario de salida, ofrecemos la posibilidad de salir más tarde del apartamento siempre y cuando no haya una entrada prevista para ese mismo día, ya que nuestro equipo debe dejar preparado el apartamento para la llegada de los próximos huéspedes. En este caso, lamento que no haya sido posible satisfacer su petición.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Dear Raag We would like to thank you for the lovely review you shared following your recent visit to our Genteel Home Trinidad apartment. Best regards Ana García, Cstumer Service
Lägenheterna i etage är inte lämpliga om man reser med barn eller äldre. Informationsbladet i lägenheterna hade ingen information om var man kan slänga sopor. Städutrustning saknas. Det centrala läget med en restaurang/bar direkt utanför sovrumsfönstret kräver att man inte är lättstörd
Réponse du service qualité
Dear marianne , I am glad that you enjoyed your stay with us. I understand that not having elevator could make it difficult for the elderly and children to acces that’s why we mentioned beforehand on the website about this particular matter. Regarding cleaning materials we believe that we provided what you may need for you stay even though We will take your feedback in consideration as we like to keep improving our service. We hope that you enjoyed the city and we look forward to seeing you again. Kindest regards Gema Respinsable de Calidad Malaga
Generally the apartment was very clean but in our bedroom there was lots of dust on the wooden ceiling beams which was being blown onto the bed as soon as you turned on the air conditioning. Also, the stairs in the apartments are quite steep and where we stayed it was easy to fall down.
Réponse du service qualité
Dear Malgorzata, thank you for your comment. We apologize for the dust of the beams. We will solve it immediately so that it does not happen again. We are glad to know that you have liked the apartment and have enjoyed your stay. We hope you enjoyed your stay. Regards.
Fatima Roca - Chief of Customer Service
The size and style of the property were excellent. Perfect location. Well equipped. Comfortable beds. Good communication with the hostess who was extremely helpful.
The accommodation could have been cleaner - i.e the floors didn´t look or feel as if they had been washed. Also, more pillows could have been provided. The one bedroom was very noisy (due to side street outside).
Réponse du service qualité
I am glad that you enjoyed your stay with us and that you liked the apartment. Regarding the cleanness of the apartment, we always clean the apartments before the customers check-in, please accept my apologies if it wasn’t up to standards, we will take your feedback into consideration to improve our services. Regarding the noise outside is due to the location of the apartment, it is very central and it is noisy over the weekend. We believe the location is also one of he atractives of the apartment. We look forward to seeing you again. Gema Responsable departamento Calidad Malaga
- Segundo piso sin ascensor.
Keine Tücher um Geschirr abzutrocknen Kaffeemaschine war noch voller Kaffe, wurde nicht gereinigt, es lagen Haare am Boden herum
Réponse du service qualité
Dear guest, thanks for your comment. We are sorry that the cleanliness upon your arrival was not satisfactory. It is a very important aspect for us and generally well valued by our guests. We do not know what happened in your case, but we will work so that it does not happen again and keep improving in this aspect. We apologize for this and hope that apart from this you have enjoyed your stay. Regards..
Fatima Roca - Chief of Customer Service
La escalera para subir a la otra habitación, no es de lo más cómoda, sobre todo si vas con chicos
Komischerweise hat es im Flurbereich immer gemuffelt - obwohl alles sehr sauber war. Obwohl eine Terrasse vorhanden ist, sollte man auf dieser nicht rauchen....... Im Erdgeschoß des Hauses ist ein Restaurant und die Lüftung dieses Restaurants zieht sich direkt in eines der Schlafzimmer - bei offenem Fenster schlafen war auf Grund der Geruchsbelästigung (Frittierfett) leider nicht möglich.
Because it is so central in location, it’s inevitable that there will be some street noise at night.
Escaleras, era un segundo y teníamos que subir 2 carritos de bebé.
Réponse du service qualité
Estimado Rafael, gracias por su comentario. Nos alegra saber que les ha gustado el estado del apartamento. Sin embargo, lamentamos que la ausencia de ascensor le haya supuesto una molestia para su estancia, aunque está indicado que no dispone del mismo ya que los apartamentos están ubicados en un antiguo edificio del centro de Málaga, por lo que el acceso a los mismos es únicamente mediante escaleras. Esperamos que, a pesar de esto, hayan disfrutado de su estancia en la ciudad. Saludos.
Fátima Roca - Responsable del Dpto. de Calidad
Demasiada claridad en la noche por luz que entra por las ventanas. Palomas muy ruidosas al amanecer.
Las escaleras sin ascensor son un poco molestas. No hay persianas en las habitaciones y al encender la luz del portal se ilumina la habitación.
Réponse du service qualité
Estimado Juan Carlos, gracias por su comentario. Nos alegra saber que le ha gustado el apartamento, por su céntrica ubicación. Como está indicado, no disponemos de ascensor, es algo con lo que sabemos y contamos. El tema de la luz del portal no se muy bien a qué se refiere, lo tendremos en cuenta para mirarlo bien para mejorar. Le pedimos disculpas si esto supuso un problema y esperamos que, a pesar de ello, hayan disfrutado de su visita a Málaga. Saludos. Rocio Almansa. Delegada de Genteel-Home en Malaga.
Por poner alguna pega, la falta de persianas.
There were two bathrooms and in every bedroom was a mirror with a sink. Air conditioning was perfect! In every room was one. There was a washing machine and a very nice large balcony with a lot of privacy. Also the apartment is located very central, everything was within a walking distance. Plus the kitchen had everything you needed, like a microwave, juicer, large fridge, freezer, plates, cutlery ect. Also the hostess was very nice, we were able to go into the apartment earlier. With WhatsApp we could communicate during our week stay if we had any questions and also when we left we had a nice conversation. All together we were very pleased!
The only thing was that someone had to sleep on the couch were was no air conditioning. Plus the apartment was on the second floor without an elevator.
La fenêtre de la chambre donnant sur la rue n´était pas bien isolée (simple vitrage) et la rue est très bruyante.
La atención de la persona de contacto (Gemma) , la situación muy cerca del centro, el apartamento estaba muy limpio y resultaba muy agradable.
las ventanas de la habitación mas aisladas (por la noche se oye la calle) / no tiene ascensor (pero las escaleras comunes son bastante espectaculares)
Il divano letto era in una camera senza condizionatore, magari si poteva sfruttare la stanza della mansarda per avere un ulteriore camera.
Vriendelijke host en zeer behulpzaam. We kregen de mogelijkheid aangeboden om in overleg later uit te checken. Dat was super! Appartement was verrassend ruim en de ligging was goed. Al met al een echte aanrader.
Réponse du service qualité
Gracias por su tiempo para dejarnos una reseña sobre su estancia. Sentimos que las camas no hayan sido de su agrado, nunca nos habían comentado nada sobre ella, ni hemos tenido quejas. De todas formas, agradecemos sus palabras que nos ayudan a mejorar. Genteel Home
Es wäre schön gewesen wenn die Schlafcouch auf dem Dachboden gestanden hätte und ein einfacher offener Garderobenständer zusätzlich in diesem Raum vorhanden wäre.
There were only 5 glasses in the kitchen. Washing the dishes was difficult with only one sink and no hot water in the kitchen. Also, there was only one little towel for drying the dishes and no washing-up liquid (only 3 tablets that are meant for dishwasher). The pictures are a bit misleading. We thought, that the second bedroom would be in the third floor. Instead, both of the bedrooms and the sleeping sofa were in the second floor and the third floor was totally empty. The windows are not sound proof, so remerber to bring earplugs if you want to sleep well.
Uteplatsen inte så rolig och full med duvfjädrar.
Met 3 personen was het perfect, een vierde persoon zou wel krap worden. Wij misten een oven en vaatwasser, maar dit was geen groot probleem.
Ingen morgenmad, - det var jo en lejlighed. Central beliggenhed. Gode senge. Dejligt med 2 badeværelser.
Der mangler klart en opvaskemaskine. Der var slet ikke varmt vand i køkkenet, og ingen opvaskebørste samt kun 1 viskestykke til 5 døgn. Vi kunne også have brugt lidt flere håndklæder
Había hormiguitas, ruido de calle en un de las habitaciones , wifi deficiente.
overpriced
El apartamento es precioso, muy grande, decorado con mucho gusto, esta todo muy nuevo y limpio. Está muy céntrico y bien comunicado mediante autobús con prácticamente cualquier punto de la cuidad. Tuvimos un problema con el termo y nos lo resolvieron rapidísimo. Las personas que lo gestionan son muy amables.
No hay ascensor al ser una finca clásica/antigua, no tiene vistas (ventanas dan a patios interiores) y la conexión a Internet fallaba en ocasiones.