Penthouse paisible et charmant situé dans un immeuble récemment restauré dans le centre de Grenade, avec vue sur l’Alhambra et la cathédrale. Ce penthouse est situé dans le quartier commerçant et la vieille ville de la ville, un emplacement parfait car il est proche des monuments les plus importants.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Penthouse Atico Zacatin
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L’appartement était sale. Pleins de cheveux au sol et des poils sur les wc, et l’intérieur du Wc pas nettoyé avec la balayette, poils dans la salle de bain et poils et croûtes sur les deux matelas du canapés lit. Plein de poussière…. Pour un appartement qui se dit « luxe » la propreté n’était pas du tout à la hauteur du « luxe » qu’on attendait !!!!
Réponse du service qualité
Dear Florence,
We deeply regret any inconvenience you experienced during your stay. We are quite surprised by your comment, as such situations are not common in our service.
Our commitment to quality is to always provide the highest level of service in all areas, and we are saddened to learn that we did not meet your expectations regarding cleanliness. We assure you that we will review our processes to ensure that such situations do not occur again in the future, as our goal is to always offer a quality service, which we constantly strive for.
We sincerely appreciate your feedback, which helps us to continue improving.We hope to welcome you again and offer you an even more pleasant stay.
Quality Department
Réponse du service qualité
Dear Jorge,
Thank you for your kind words. We are delighted to hear that you enjoyed the apartment´s prime location, just steps away from the Cathedral.
We hope to welcome you back on your next visit to Granada for another wonderful experience.
Réponse du service qualité
Dear Candie,
Thank you for your kind words. We are delighted to know that you enjoyed the apartment and its excellent location.
We hope to have the pleasure of hosting you again in the future.
Location is great, practically step out to Zacatin St and shops. Reuben was super nice and fantastic, met us on site and gave a clear and detailed briefing of the apartment and area. Attic apartment is cozy, kitchen well equipped. I love the good quality bath towel.
Bathroom a little small and compact, causing wet floor after shower. Elevator up to 3rd floor only, narrow staircase to attic apartment. A bit challenging if got few big luggages.... Also would be more practical to digitalise access, instead of physical key
Réponse du service qualité
Dear Mike,
Thank you very much for sharing your detailed and positive feedback. We are delighted to know that you enjoyed the excellent location, as well as Rubén´s kind and attentive service. We are pleased that you liked the apartment, the well-equipped kitchen, and the high-quality towels.
Regarding the bathroom, we regret that it did not entirely meet your expectations. We always strive to ensure that the images we provide accurately reflect the dimensions of our spaces, although we understand that perceptions may vary from guest to guest.
As for the elevator, we are sorry if the lack of direct access to the attic caused any inconvenience during your stay. We also appreciate your suggestion about digitalizing the access, and we will certainly consider it for future improvements aimed at enhancing our guests´ experience.
Thank you again for your valuable feedback. It would be our pleasure to host you again in the future.
Quality Department
Réponse du service qualité
Dear Kemper,
Thank you so much for your kind words. We are delighted to hear that you had such a positive experience from the moment you first interacted with our team throughout your entire stay. We are thrilled that you enjoyed the fantastic location, the comfort of the apartment, and its amenities.
It would be our pleasure to welcome you again in the future. Thank you once again for your feedback, and we look forward to hosting you again.
Quality Department
The communication to pick up the key took a lot of work. We waited quite a while to get someone to meet us with the key.
Réponse du service qualité
Dear Liane,
Thank you for your kind comments about the property. We are delighted to hear that you found it spacious and enjoyable.
We sincerely apologize for the delay in your check-in. Please know that delays in key delivery are not typical of our service. While we strive to ensure a smooth and timely check-in process, unforeseen circumstances can occasionally cause delays. We deeply regret any inconvenience this caused and appreciate your understanding. Rest assured, we are continuously working to prevent similar situations in the future.
Thank you for your feedback, and we hope to have the opportunity to welcome you again.
Quality Department
Réponse du service qualité
Dear Pauline,
Thank you very much for your kind comments. We are pleased to hear that you found our accommodation charming and that the location was perfect for your stay.
We look forward to welcoming you again in the future.
Quality Department
La ubicación y la comodidad de las instalaciones
Réponse du service qualité
Estimada M. T.,
Le agradecemos mucho por compartir su experiencia. Nos complace saber que tanto la ubicación como la comodidad de nuestras instalaciones fueron de su agrado.
Agradecemos su valoración y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
The location is excellent.
The floor is dirty, and the bathroom shower door is not set up very well. Therefore, the floor always gets wet when one takes a shower.
Réponse du service qualité
Dear Albert,
We sincerely thank you for your positive comments about your stay and our excellent location. We are glad to hear that your experience was pleasant.
We are sorry if the cleanliness of the floor did not meet your expectations. We always work to maintain the highest quality standards and are sorry that on this occasion your experience did not reflect our commitment. Regarding the shower door, we regret any inconvenience it caused. We appreciate your valuable feedback and will pass this information on to our team to make the necessary improvements to ensure the comfort of our future guests, which is our top priority.
Thank you again for your time and suggestions. We hope that, despite these details, we will have the opportunity to welcome you again in the future.
Quality Department
Precioso apartamento super bien situado
Réponse du service qualité
Estimada Laura,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que el apartamento y su excelente ubicación fueron de su agrado. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Great view, good location and besides near the all turistic places the house was very quiet.
Réponse du service qualité
Dear Sinem,
Thank you very much for your review. We are glad to hear that you enjoyed the tranquility of our house and its excellent location in the city centre. We are pleased to know that the view and the proximity to the tourist sites contributed to a pleasant stay.
We look forward to welcoming you again in the future.
Quality Department
엘리베이터가 3층까지만 운행 가능해서 옥탑방층에 1층정도는 계단 이용해야됩니다.
Réponse du service qualité
Dear Seungsu,
We sincerely thank you for sharing your experience and for highlighting positive aspects such as our privileged location next to the Granada Cathedral, the proximity to the bus stop for visiting the Alhambra, the cleanliness and ease of use of our facilities, and the friendliness of our staff. We are delighted to hear that you enjoyed the view from the rooftop, a space we consider special for appreciating the beauty of the city.
Regarding the elevator, we apologize for any inconvenience caused by its limited access to the final section leading to the rooftop. We strive to ensure this information is reflected in the photos of our listing, but we understand it may have caused some discomfort. We appreciate your understanding and will take your feedback into account.
We hope that, despite this detail, your stay was enjoyable and that we have the pleasure of welcoming you again in the future.
Quality Department
Perfect location
Nothing
Réponse du service qualité
Dear Murat,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department
Réponse du service qualité
Dear Olivier,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Estimado Gabriel,
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Muito confortável, linda decoração, muito bem equipado. Apartamento silencioso, iluminado, com bela vista para catedral de Granada. Localização excelente, com muitas opções de restaurante e lojas típicas. Perto do ponto de ônibus que vai para Alhambra. Adorei.
Quando estive lá, algumas das cortinas da sala não estavam funcionando. Uma das janelas não estava travando.
Réponse du service qualité
Dear Fabiana,
Thank you very much for your kind words and for highlighting the positive aspects of your stay. We are glad to hear that you enjoyed the comfort, decoration and excellent location of the flat, as well as the wonderful views of Granada Cathedral.
We regret any inconvenience you may have experienced with the curtains and window. We regret that we were not aware of these problems during your stay, as we would have acted promptly to resolve them. We sincerely appreciate your feedback and assure you that our team will review these details and make the appropriate improvements.
We look forward to welcoming you back in the future.
Quality Department
Layout of apartment (e.g. bathroom was very tight) and cleanliness ok. I wouldn’t call it a luxury apartment
Réponse du service qualité
Dear Jacqueline,
Thank you very much for your positive comments about the flat´s views, central location, comfort and flexibility at check-in. We are glad to hear that these aspects of your stay were to your liking.
We sincerely regret that our flat did not respect all your expectations and that you found the bathroom a little tight. We try to be as transparent as possible in the descriptions and images we provide of our flats, providing exact measurements of the space and a floor plan. However, we are sorry to hear that this was not to your satisfaction.
We constantly strive to achieve the highest standards of quality through rigorous maintenance and cleaning, careful decoration by professional designers and professional staff attentive to the needs of our guests. We know that perfection can be difficult to achieve and that preferences and opinions vary among our visitors. However, we are committed to providing unforgettable experiences and satisfying all our guests as much as possible. We regret that in your case we did not achieve this perception.
We appreciate your feedback as it helps us to continually improve. We hope to have the opportunity to welcome you back in the future and offer you an even more satisfying experience.
Quality Department
Réponse du service qualité
Dear Darryl,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Quality Department
Réponse du service qualité
Estimada Maria Isabel:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Departamento de Calidad.
Réponse du service qualité
Dear Krishna,
Thank you for your valuable feedback and for highlighting the positives of your stay, such as the great location, beautiful views, and comfortable bed. We are glad to hear you appreciated our communication and the late check-out option.
We apologize for the inconveniences you encountered. We provide a welcome pack with basic amenities for our guests, but items such as pepper is not included. Guests are expected to supply these themselves if needed for a longer stay.
Regarding the towels, we do not change them during shorter stays, but for longer stays, we do provide towel changes. We regret that this was not clear during your stay. Additionally, we apologize for the issue with the shower. We appreciate your feedback and will address this to improve our guests´ experience.
Should you encounter any issues during your stay, please remember that our team is available to assist you. We are always here to help resolve any concerns promptly.
Thank you for staying with us, and we hope to welcome you back in the future.
Amazing view and location
Slightly slow shower drain
Réponse du service qualité
Dear Zhonghao,
Thank you for enjoying the wonderful location and views. We appreciate your constructive criticism about the shower pressure, we will pay special attention to fix it.
Thank you again for your review and we look forward to serving you again in the future
Quality Department.
Location, cleanliness, facilities, staff, courtesy and generosity to list a few. Highly recommended. Will definitely stay here again!
All great.
Réponse du service qualité
Dear Syed,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Quality Department.
Linge pas très propre
Réponse du service qualité
Dear Sophie,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Quality Department.
Todo estupendo
Réponse du service qualité
Estimada Miriam:
Ante todo, agradecerle por habernos elegido para su estancia y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Departamento de Calidad
Réponse du service qualité
Dear Emlyn,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Réponse du service qualité
Dear Christa,
Thank you for your feedback. We´re pleased to hear that you appreciated our location and the spaciousness of our accommodations. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable experience soon.
Quality Department.
No puedo decir nada que no me haya gustado. El apartamento superó nuestras expectativas.
Réponse du service qualité
Estimada Patricia:
Agradecemos sinceramente sus amables palabras y nos complace saber que su experiencia con nosotros fue excelente en todos los aspectos, desde el recibimiento hasta la comodidad y la limpieza de nuestras instalaciones. Es un honor para nosotros haber superado sus expectativas. Esperamos poder recibirle nuevamente en el futuro.
Departamento de Calidad.
Si acaso puedo decir que el tramo de escaleras al final no me lo esperaba porque llevamos 4 maletas grandes. Pero aun así eran pocos escalones.
Réponse du service qualité
Estimada Yolanda:
Agradecemos sinceramente su comentario sobre su reciente estancia en nuestro alojamiento. Nos complace saber que disfrutó de diversos aspectos de su estadía, como la limpieza, ubicación, decoración, comodidades, y las vistas especiales que ofrece nuestro techo de madera. Lamentamos cualquier inconveniente que pudo haber experimentado con el tramo final de escaleras al llevar sus maletas. Pero nos alegra que al final no haya supuesto un gran inconveniente para usted ya que se tratan de muy pocos escalones. Valoramos sus comentarios y esperamos tener el placer de recibirlo nuevamente en el futuro para brindarle otra estancia memorable.
Departamento de Calidad.
Nothing major except some of the window shades were not working.
Réponse du service qualité
Dear Jerry,
Thank you for sharing your experience. We´re glad you enjoyed our central location and the charming view from the top floor. Providing convenience is our priority, so we´re delighted you found the elevator and minimal stairs to your unit to be a pleasant surprise. It´s wonderful to hear that you appreciated the decor and amenities. We apologize for the inconvenience with the window shades and assure you it will be promptly addressed. We value your feedback and hope to welcome you back for another enjoyable stay.
Quality Department.
Ruido de las maquinas de aire acondicionado de los edificios colindantes
Réponse du service qualité
Estimado David:
Agradecemos sinceramente su positiva reseña y nos alegra saber que disfrutó de la ubicación céntrica del apartamento, así como de la comodidad y servicios que ofrece. Lamentamos cualquier inconveniente relacionado con el ruido de las máquinas de aire acondicionado de los edificios vecinos. A pesar de que se trata de algo externo y ajeno a nuestras competencias, valoraremos y tomaremos medidas para abordar este tema y realizar las acciones necesarias. Su retroalimentación es invaluable y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia aún más placentera.
Departamento de Calidad.
Réponse du service qualité
Estimado Menamoni:
Gracias por compartir su experiencia positiva. Nos alegra saber que tuvo una estancia ideal y que disfrutó de unos días increíbles en el corazón de Granada. Será un placer darle la bienvenida de nuevo en el futuro, y agradecemos cualquier recomendación que pueda hacer.
Departamento de Calidad.
The key to the ground door is not easy to open. However the staff is helpful.
Réponse du service qualité
Dear Ruiwen,
Thank you for sharing your positive experience with us. We´re delighted to hear that you enjoyed the panoramic view of the Cathedral from your room and found the apartment cozy, warm, and well-lit. It´s wonderful to know that you had a good rest during your stay.
We apologize for any inconvenience with the ground door key but are pleased to hear that our staff was helpful in addressing the issue. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay.
Quality Department.
Réponse du service qualité
Estimada Rocio,
Agradecemos sinceramente sus amables palabras acerca de su estancia en nuestro establecimiento. Nos complace saber que encontró la ubicación inmejorable y que disfrutó de la acogedora calidez de nuestras instalaciones. Su recomendación es muy apreciada, y esperamos con entusiasmo la posibilidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Nada
Réponse du service qualité
Estimada Rocio:
Agradecemos sinceramente su positiva evaluación. Nos complace saber que encontró nuestro lugar cómodo, céntrico y tranquilo, sin ruidos molestos. Además, estamos encantados de que haya apreciado las sugerencias acertadas del personal. Valoramos su estancia y esperamos recibirle nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Estimada Lina María:
Agradecemos inmensamente sus amables palabras, especialmente en lo que respecta a la ubicación y decoración de nuestro apartamento. Nos alegra saber que lo encontró conveniente y acogedor. Esperamos tener el placer de recibirlo de nuevo en el futuro cercano para brindarle otra experiencia excepcional.
Departamento de Calidad.
Réponse du service qualité
Estimada María Dolores,
Apreciamos su comentario sobre nuestro ático. Nos complace saber que el ascensor y la pequeña escalera no representaron inconvenientes y que disfrutó de las impresionantes vistas de la Catedral y la Alhambra desde el apartamento. Trabajamos arduamente para ofrecer experiencias cómodas y hermosas. Siempre estamos a su disposición para mejorar su estancia. Gracias por elegirnos; esperamos darle la bienvenida nuevamente.
Departamento de Calidad.
El apartamento tiene mucha luz, lo cual es muy bueno, pero había ratos en los que en el baño hacía mucho calor por el sol.
Réponse du service qualité
Estimado Amaiur,
Nos complace enormemente saber que encontró el apartamento a su gusto y que la decoración, las comodidades de la cocina, las vistas y la ubicación contribuyeron a una experiencia positiva. Su intención de volver es el mejor cumplido que podríamos recibir.
Tomamos nota de su observación respecto al calor en el baño debido a la luz solar directa. Estamos explorando soluciones para moderar la temperatura y asegurar el confort total en todo momento.
Agradecemos su valioso comentario y esperamos darle la bienvenida nuevamente pronto.
Departamento de Calidad.
Pas nickel à notre arrivée, mais étions arrivés en avance. Ceci explique peut-être cela. Bon séjour.
Réponse du service qualité
Dear Antonie,
Thank you for taking the time to share your thoughts on your recent stay with us. We´re delighted to hear that you found our location to be perfect for enjoying a peaceful atmosphere while being in the heart of the historic city center. It´s wonderful to know that the proximity to various shuttle services made it convenient to explore different neighborhoods in the city.
Regarding cleanliness, as you mentioned, our check-in time is at 3 PM, so we cannot guarantee that the apartment will be cleaned and available before this time in case guests arrive earlier. We appreciate your understanding and hope that, despite this minor incident, you were able to enjoy your stay and our wonderful city. It will be a pleasure to host you again in the future.
Quality Department.
Réponse du service qualité
Estimada Nancy:
Nos hace muy felices saber que el apartamento les encantó, que todo estuvo a la altura con la limpieza, las vistas, y la comodidad de las camas y el sofá cama. Es genial que también hayan disfrutado de la cercanía a los restaurantes, tiendas y el transporte. Nos alegra muchísimo que estén contentos con su elección de hospedaje.
Les agradecemos por elegirnos y esperamos volver a verlos pronto en el futuro para ofrecerles una estancia aún más placentera.
L´odeur désagréable dans l´appartement
Réponse du service qualité
Dear Vincent,
Thank you for taking the time to share your feedback with us. We appreciate your comments about the location. However, we´re truly sorry to hear about the unpleasant smell you encountered in the apartment. This is an inusual situation and doesn´t represent the quality standars that we want to offer to our guests. We will investigate the issue to ensure it´s addressed promptly. Your comfort and satisfaction are important to us, and we´re committed to making improvements based on your valuable input. We hope you´ll give us another opportunity to provide you with a more pleasant experience during your next stay. Your feedback helps us continually enhance our services.
Quality Department.
Réponse du service qualité
Dear Jawaid,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment and you found it comfortable.
Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department.
nada
Réponse du service qualité
Estimado Jorge:
Agradecemos su comentario sobre las vistas y la tranquilidad. Nos complace saber que disfrutó de la belleza del entorno y la paz que ofrecemos en nuestro lugar. Su satisfacción es importante para nosotros, y esperamos que haya tenido una experiencia relajante y agradable durante su estancia.
Si en el futuro decide volver, estaremos encantados de recibirle nuevamente y brindarle un servicio excepcional. Gracias por elegir nuestro lugar y por su amable comentario.
Departamento de calidad.
Excellent location and the host was very friendly and helpful
Réponse du service qualité
Dear Bushra,
Thank you very much for your kind words, and we´re thrilled to hear that you would definitely return and book with us on your next visit. We´re delighted that you enjoyed our excellent location and found our host to be friendly and helpful.
Guest satisfaction is our top priority, and we strive to provide a welcoming environment and quality service. We look forward to your next stay and are here to ensure it´s just as enjoyable and memorable.
Quality Department Manager
Réponse du service qualité
Dear Joe,
We are truly grateful for your glowing and informative review. Your enthusiastic recommendation means the world to us.
It´s fantastic that you found our large and modern apartment to be perfectly situated for exploring Granada´s treasures, with key attractions nearby, and the Arab market right at your doorstep. We´re pleased that the interior of the apartment met your expectations and provided you with a comfortable and enjoyable stay.
We´re thrilled that our team member could assist you in booking the Alhambra and offer valuable information. Providing professional service is a priority for us.
Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to hosting you again in the future, offering another clean, convenient, and enjoyable stay.
Todo perfecto. Limpio y céntrico y precioso. Vuelvo seguro.
Réponse du service qualité
Estimada Yasmina, Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Departamento de Calidad
Ubicación, anfitriones, Fernando un encanto y Elvira como de la familia. La chica de la limpieza maravillosa. Nos retrasamos y nos atendió con una sonrisa. Gracias! La cama king size, gigante gigante. El sofá cama muy cómodo no era ninguna carraca. Menaje completo: cafetera, tostadora, hervidor de agua...secador de pelo, plancha y tabla, tendedero.
Las cortinillas son un poco frágiles, pero las vistas del ático flipantes, así que se hace lo que se puede para cerrarlas. El baño minúsculo pero ducharse mirando al cielo de Granada por una ventana y ver los tejados de teja lo perdona todo.
Réponse du service qualité
Estimada Doris, Gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.
Departamento de Calidad
Réponse du service qualité
Estimada Neus, Queríamos aprovechar esta oportunidad para agradecerle sinceramente por elegir nuestro apartamento. Su confianza y preferencia significan mucho para nosotros y nos alegra sinceramente que su estancia haya cumplido sus expectativas. Estamos ansiosos por hospedarle nuevamente y le aseguramos que haremos todo lo posible para que su próxima visita sea igualmente agradable, si no más.
Departamento de Calidad
Totul ne-a placut.
Réponse du service qualité
Dear Adriana,
We´re extremely grateful for your detailed review and particularly for your kind words about location our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Quality Department.
Réponse du service qualité
Estimado Juan:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que la ubicación de nuestro apartamento ha sido clave para que pudieran disfrutar y conocer cada rincón de esta bonita ciudad. Gracias por elegirnos y esperamos volver a verles pronto.
第一次取钥匙需要打电话给业主
Réponse du service qualité
Dear Lihang,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. On the orther hand, regarding to the delivery of keys, We deliver the keys in person in order to offer a personal service, to be able to answer any questions that our guests have at the time of arrival as well as offer tourist information to our clients. Thank you for your feedback and we eagerly await your next visit.
Quality Department
Réponse du service qualité
Dear Christina,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Cristina:
Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Su generosa retroalimentación es profundamente apreciada e importante para nosotros, ya que nos esforzamos por brindar un servicio de calidad. Estaremos encantados de recibirles nuevamente, y nos alegra que la ubicación así como nuestro apartamento haya sido de su agrado.
Réponse du service qualité
Dear Maria,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Mario:
Ante todo, quisiéramos agradecerle por elegir nuestro alojamiento para su estancia en Granada y por otorgarnos esta maravillosa puntuación. Sin embargo, parece ser que experimentó ciertos problemas de comunicación con nuestro personal. Por favor, acepte nuestras más sinceras disculpas por este hecho, ya que claramente su experiencia no estuvo a la altura de las experiencias que solemos ofrecer. Su comentario servirá para ayudarnos a investigar lo ocurrido y mejorar.
Gracias una vez más por elegirnos. Esperamos poder volver a servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
sofa bed ok could be better
Réponse du service qualité
Dear Jennifer,
We sincerely appreciate your feedback and are delighted you enjoyed the view. Our apologies if the sofa bed fell short of your expectations. We´ll strive for improvements. Thank you for bringing this to our attention.
Jose L.H. Campos
Quality Department Manager
A pleasant apartment right in the centre of Granada. The rooms were spacious and comfortable. We had the "Attic" room, which meant that we had 20 windows looking out onto the surrounding buildings and rooftops and could see the cathedral quite well and a little bit of the Alhambra. The rooms were well equipped and there are several smallish grocery stores within easy distance. The building is in a small set of narrow passageways with Arabic shops, which is really interesting and a great place to potter around in. One of the shops on the ground floor of the building sells teas, herbs and spices, which is a wonderful smell that hits you as you go out through the back door. Lots of bars and restaurants within a stone´s throw of the property - plenty to choose from.
The property has shops on the ground floor with three floors of three apartments and then one attic apartment at the top (where we were). There are two doors, one to a very small vestibule containing only a lift, the other to a set of stairs. The lift goes only as far as the third floor, we then had to go up some stairs to the attic room, so be aware that you cannot avoid having to carry your luggage up the last 18 steps, if you book this room. We tended to use the stairs most of the time anyway, and there are 74 of these from the apartment down to the ground (or up, when coming back in again!)
Réponse du service qualité
Dear Stuart,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Luis:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos agradecidos de que nuestra ubicación céntrica haya contribuido de manera positiva a su experiencia. Nos esforzamos por brindar a nuestros huéspedes una posición privilegiada en la ciudad, ofreciendo comodidad y fácil acceso a atracciones y servicios. Su satisfacción es nuestra máxima prioridad, y esperamos tener el placer de recibirlo nuevamente pronto. Por favor, háganos saber si hay algo más que podamos hacer para mejorar su próxima visita.
Jose L.H. Campos
Quality Department Manager
Muy buena ubicación para visitar la ciudad y sus lugares más importantes
Nada reseñable en lo negativo.
Réponse du service qualité
Estimado Fernando:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Other renters(?) left main door to street ajar. We always made sure shut all the way
Réponse du service qualité
Dear Laura,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Francisco:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Sara,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Me encantó su ubicación, en pleno centro histórico y cerca de los principales monumentos de Granada. Como estaba alojado en el único apartamento del ático, las vistas eran magníficas: se veía la Catedral y la Torre de la Vela de la Alhambra. El apartamento era nuevo y estaba decorado con mucho gusto (pavimento hidráulico, alfombras, plantas, techos madera, etc ); la iluminación era perfecta tanto de día, por la gran cantidad de ventanas, como por la noche, con múltiples luces en cada estancia; cocina perfectamente equipada (horno, microondas, lavavajillas, 2 máquinas de café distintas, nevera, lavadora, plancha,...); excelente insonorización; habitación muy espaciosa, con televisión (también había en la sala de estar) y un montón de cojines. El baño, pequeño, pero más que suficiente.
Lástima que no me pudiera quedar más días.
Réponse du service qualité
Estimado Guillem:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Driss,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
the TV remote control was broken. I changed the batteries but still not working
Réponse du service qualité
Dear Denis,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the remote. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Las vistas del ático
No tiene aparcamiento y no se puede llegar hasta la puerta con el coche
Réponse du service qualité
Estimada Ana:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Lamentamos que no pueda llegar hasta la puerta en coche, pero debido a la ubicación del apartamento en la zona peatonal de la Alcaicería granadina, se hace necesario aparcar el coche en otra zona.
Gracias de nuevo por su comentario, esperamos volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Retraso por parte de la chica que nos recibió a la hora de entregarnos las llaves del apartamento. En cambio, nos hizo gran hincapié en que no nos retrasaramos en la hora de salida el mismo. Mala información, por no decir ninguna, para informarnos acerca del acceso, llegada y parkings cercanos al apartamento que nos ha ocasionado gastos extras innecesarios.
Réponse du service qualité
Estimado José:
En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Granada y por la opinión que ha compartido, estamos encantados de saber su opinión sobre su estancia.
Hemos tomado nota de sus observaciones relacionadas con el servicio que recibió en el check in y nos disculpamos por la espera excepcional que experimentó a su llegada, haremos todo lo posible para mejorar en este aspecto nuestros servicios. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a sus seres queridos.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear John,
Thank you very much for sharing this great review of your recent stay at apartment. We are thrilled that you have enjoyed your stay and we look forward to serving you again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Elena, thank you very much for staying with us and for your positive feedback. We appreciate your highlights on the comfort of the beds and beauty of the installations.
Thank you for making us your choice accommodation on this occasion and we hope to meet you in the future again.
Aija T.
Quality Department
Réponse du service qualité
Dear Franck, thank you very much for your kind feedback. We are delighted to know that the beautiful views of the apartment was a highlight of your stay. Thank you very much for making us your choice apartment, and we hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Jan, firstly we would like to thank you for taking the time to review your personal experience. We never want our guests to leave disappointed and we are so upset to read your comments.
We would like to take the opportunity to explain that we do have a team which organizes the arrivals of the guests, and the guests are always asked to contact us in advance to assure smooth checkin process. We are very disappointed to hear that you felt we underperformed on this occasion. All our team members usually are praised for their friendliness and helpfulness, and without doubts are one of our greatest strenghs. We would like to take the opportunity to point out that the person who met you at the apartment did help you with the luggage, and did show you the apartment and its intallations. We are upset to read that somehow your impression was affected by how the person was dressed and what kind of accessories had.
Regarding the use of hot water we are quiete surprised about your comments, as we have had families staying in the apartment and we haven´t had these kind of feedback so far, and our team has double checked that there were no technical problems with it.
We always try to do our best to make our guests´stay the most comfortable, and we are sorry that we were not able to meet your expectations on this occasion.
Aija T.
Quality Department
Réponse du service qualité
Dear Lydia, thank you very much for sharing your feedback on your stay with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests and your comments are important in this process, therefore we highly value your time and constructive critics.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Stu & Drew, thank you very much for choosing our apartment for your stay in Granada and for sharing your personal experience with us.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it and we and look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your positive feedback and your kind recommendation.
We hope to meet you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Olga, it is such a pleasure fo rus to know that you had a memorable stay with us. For sure, it is the best reward for us.
We look forward to meet you in near future again.
Aija T.
Quality Department
Réponse du service qualité
Estimada Veronika, en primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones.
Muchas gracias por su opinión que compartió tras su estancia y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.
Aija T.
Departamento de Calidad
Réponse du service qualité
Estimada Sra Ana, le agradecemos sus amables palabras sobre la ubicación de nuestro alojamiento. Verdaderamente, nuestro apartamento está situado en una zona inmejorable que permite a los huéspedes disfrutar del centro de Granada.
Y le agradecemos por su compasión. Nosotros siempre buscamos la mejor opción para nuestros huéspedes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Carmen,
First of all, thank you for your comment and your time dedicated to it. It comforts us to know that your experience in our apartment has been memorable one.
We thank you for your kind words towards our staff. We are delighted to know that our staff has done everything possible to make you feel comfortable
We are looking forward to welcoming you back soon. Thank you again.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for your kind review. It was a pleasure for us to host your family and we look forward to serving you again soon.
Aija Teilane
Quality Department
la ubicación es inmejorable.
Si vas en coche, hay que planificar bien donde dejarlo. Hay parkings suficientes. El parking más cercano es el de San Agustín pero suele estar lleno.
Réponse du service qualité
Estimado Carlos, gracias por elegir nuestro apartamento Zacatín , estamos encantados de que todo estuviera a su gusto. Un saludo