Cet appartement spacieux et magnifique, situé dans le célèbre quartier d’Albaicín, a été entièrement rénové et décoré pour assurer le repos et le confort de nos clients. Toutes les chambres sont larges et très lumineuses et offrent une vue magnifique sur l’Alhambra.
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Appartement Mirador de la Victoria
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Réponse du service qualité
Estimada Clara,
Le agradecemos sinceramente por compartir sus comentarios. Nos complace saber que la ubicación del apartamento y las vistas hayan sido de su agrado.
Respecto a los inconvenientes mencionados, lamentamos profundamente cualquier molestia que hayan podido ocasionar. Agradecemos sus observaciones, las cuales serán transmitidas a nuestro equipo para implementar las mejoras necesarias. Estos detalles no deberían representar un inconveniente para nuestros huéspedes, y tomaremos las medidas oportunas para corregirlos.
En relación con la limpieza, lamentamos sinceramente cualquier inconveniente que haya podido experimentar. Este tipo de situaciones no son habituales en nuestros servicios y no reflejan los altos estándares de calidad que nos esforzamos por ofrecer. Revisaremos nuestros procesos con detalle para evitar que algo similar vuelva a ocurrir en el futuro.
Agradecemos nuevamente su comprensión y confianza. Esperamos que, a pesar de estos inconvenientes, tengamos la oportunidad de recibirle nuevamente y ofrecerle una experiencia mucho más satisfactoria.
Réponse du service qualité
Dear Jeffrey,
Thank you for your kind review. We are delighted to hear that you had a great stay and enjoyed the apartment and its location. Your recommendation means a lot to us.
We hope to welcome you again in the future.
Réponse du service qualité
Dear HaRin,
Thank you so much for your kind words. We are thrilled to hear that you found the accommodation beautiful. It would be a pleasure to welcome you again on your next visit to Granada, and we truly appreciate your trust in us.
We look forward to hosting you again in the future.
Réponse du service qualité
Dear Aziz,
Thank you for your wonderful review. We are delighted to hear that the apartment served as the perfect base for exploring Granada, and we truly appreciate your kind recommendation.
It’s great to know that you enjoyed the stunning views of the Alhambra from the patio and our team were responsive to your needs during your stay.
We would be thrilled to welcome you again on your next visit to Granada.
Réponse du service qualité
Dear Craig,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the incredible views and the prime location of the apartment.
We greatly appreciate your comments and hope to have the pleasure of welcoming you again in the future.
Réponse du service qualité
Estimado Ramón,
Le agradecemos mucho por su comentario. Nos alegra saber que disfrutó de la excelente ubicación del apartamento y de las inigualables vistas a la Alhambra.
Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Kendra,
Thank you very much for your kind comments and for taking the time to share your experience. We are delighted to hear that you enjoyed the excellent location, the spaciousness of the apartment, and the stunning views of the Alhambra from the terrace. We are also pleased that the design and size of the kitchen and living room made your stay ideal for your group.
Regarding the amenities, we provide certain basic items for the first day of the stay as a way to give a warm welcome and make our guests feel at home from the start. However, we greatly appreciate your suggestions and will take them into account.
Regarding the coffee maker and missing items, we sincerely apologize for any inconvenience this may have caused. We are glad to know that our response was quick and effective, as we strive to address any needs that may arise during a guest´s stay.
Lastly, we appreciate your observation about the restrictions on car access to the old town. We understand that this is an important aspect to consider when planning, and we value your suggestion as a helpful detail that we will share with future guests.
Once again, thank you for your feedback, which helps us continue to improve. We hope to have the pleasure of welcoming you again and providing you with an even more satisfying experience.
Réponse du service qualité
Dear Amber,
Thank you very much for your detailed and positive review of your experience. We are glad to hear that the views of the Alhambra, as well as the host´s attention and assistance, exceeded your expectations and contributed to a pleasant stay. We also appreciate your practical recommendations for future travellers.
We hope to have the pleasure of welcoming you again in the future.
Réponse du service qualité
Dear Rachel,
We sincerely thank you for your review and are happy to hear that you enjoyed your stay at our accommodation. We are pleased that you found our location to be amazing and that you are willing to return.
We look forward to having the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Lisa,
We sincerely thank you for your review and are pleased to hear that you enjoyed the amazing view of the Alhambra and the fantastic rooftop terrace. We also appreciate your kind words about our staff and their excellent attention in assisting you with your needs during your stay.
We regret any inconvenience related to the lack of basic items in the kitchen, the problem with the coffee machine and the shortage of cleaning products. Your feedback is very valuable to us, and we will take your comments into account to improve our services.
We are glad you enjoyed the welcome with chocolate and wine, as well as the convenient and quiet location of our accommodation in a great neighbourhood.
We thank you again for your comments and hope to have the pleasure of welcoming you on your next visit.
Réponse du service qualité
Dear Sean,
Thank you very much for your review. We are pleased to hear that you enjoyed the layout and comfort of the flat, as well as the stunning views from the terrace. We look forward to welcoming you again in the future and would be delighted to provide you with another equally satisfying experience.
Réponse du service qualité
Dear Cyrill,
Thank you very much for your kind words and for sharing your very detailed experience. It gives us great satisfaction to know that your stay in the apartment was unforgettable, and that both the views of the Alhambra and the design and comfort of the accommodation respected your expectations.
It is a pleasure to know that the services and location allowed you to enjoy Granada in a comfortable way, and that the local recommendations added value to your stay. We are glad that we were able to contribute to making your visit so special.
It will be an honor to welcome you again in the future.
Réponse du service qualité
Dear TianYi,
Thank you very much for your detailed comment. We are glad to hear that you enjoyed the house and its ample facilities, as well as the privileged views of the Alhambra from the living room and the rooftop terrace. It is also a pleasure to know that the tranquility of the street and the proximity to emblematic places such as the San Nicolas viewpoint and the Alhambra contributed to your experience.
We appreciate your comments. We would be delighted to welcome you back on any future occasion.
Réponse du service qualité
Dear Bobet,
Thank you very much for your wonderful review. We are pleased to hear that you enjoyed the unbeatable views of the Alhambra and the terrace of the flat. It is a pleasure to know that you found the accommodation clean, well organised and located in the best neighbourhood in Granada. We especially appreciate your kind words about the welcome you received. We are honoured that you recommend our accommodation and hope to have the pleasure of welcoming you again in the future.
Réponse du service qualité
Dear William,
Thank you very much for your excellent review. We are pleased to hear that you enjoyed your stay, the views and the convenient location of the flat. It is a pleasure to know that you found the kitchen well equipped for your needs. We look forward to the honor of welcoming you back in the future.
Réponse du service qualité
Dear Charlie,
Thank you very much for your kind comments. We are glad to hear that you enjoyed the central location of the flat and the magnificent views of the Alhambra. It is a pleasure to know that you found the flat clean, comfortable and well equipped.
We appreciate your comment about the location of our flat in one of the most captivating streets of Granada, although it is true that you may encounter some slopes from time to time, this is part of the charm of Granada. We hope that this has not been a great inconvenience for you and that you have enjoyed our location.
Thank you again for your recommendation. We would be delighted to welcome you back on your next visit to Granada.
Réponse du service qualité
Dear Margaret,
We sincerely thank you for your kind comments about the location of our flat. We are pleased to hear that you enjoyed the panoramic view of Granada.
We deeply regret any inconvenience you experienced when trying to use the cooker. Our team is always available to assist our guests as quickly as possible, so we are surprised that on this occasion we were unable to respond in time. We apologise for any inconvenience this may have caused.
Despite this inconvenience, we hope that your stay was generally pleasant and that all other aspects were perfect. We would be delighted to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Elizabeth,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Réponse du service qualité
Dear Mark,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Réponse du service qualité
Dear Mariah,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Kelly,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department
Réponse du service qualité
Dear Megan,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Quality Department
Réponse du service qualité
Dear Claudia,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Quality Department
Réponse du service qualité
Dear Matthew,
Thank you for your detailed review. We are delighted to hear that you enjoyed the spectacular view of the Alhambra and appreciated the cleanliness and safety of the space.
Regarding your comments on the accommodation, it is true that the unique architecture of Granada often involves making the most of available space, which can lead to some unconventional features.We do provide the exact measurements of the beds on our website to ensure that guests can make well-informed choices.
We also offer a wide selection of accommodations with detailed descriptions on our website. This variety allows guests to choose an option that best meets their specific needs and preferences.
We appreciate your feedback as it helps us to continually improve our offerings. We hope to have the opportunity to host you again in the future and provide you with an even better experience.
Quality Department
Réponse du service qualité
Dear Muath,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear 은혜 송,
Thank you sincerely for your thoughtful review. We are very pleased that you recommend our accommodation for family travelers. We are glad to hear that you could enjoy the magnificent view of the Alhambra Palace from inside the house. It is also delightful to know that you found our modernized shower and kitchen facilities convenient.
We are thrilled that you consider our accommodation the best place to create memories of the Alhambra Palace. We will continue to strive to provide an even more satisfying stay for our guests. Once again, thank you very much, and we look forward to welcoming you back in the future.
Réponse du service qualité
Dear Keith,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Réponse du service qualité
Dear Meghna,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Granada. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Réponse du service qualité
Dear Amber,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Réponse du service qualité
Dear Judith,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Dear Mark,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Réponse du service qualité
Dear Laurie,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Réponse du service qualité
Dear John,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Réponse du service qualité
Dear 博 刘,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Dear Amy,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Laura,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Réponse du service qualité
Dear Pelly,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Réponse du service qualité
Dear Emma,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Réponse du service qualité
Estimado Ignacio:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Réponse du service qualité
Dear Hoonyoung Jo,
We appreciate your feedback, as it helps us identify areas for improvement. Your experience does not reflect our usual level of service, and we are taking steps to ensure that such incidents are addressed promptly. We hope you might consider staying with us again, as we are committed to providing a more enjoyable experience in the future.
Réponse du service qualité
Dear Karen,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Réponse du service qualité
Dear Peter,
It was an absolute pleasure having you as our guest at Mirador de la Victoria in Granada. We´re thrilled to hear that you enjoyed your stay with us. Creating a memorable and comfortable experience for our guests is our top priority, and we´re delighted that we succeeded in doing so for you.
Réponse du service qualité
Dear Thomas,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Réponse du service qualité
Dear Laurence,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Réponse du service qualité
Dear Rose,
Thank you so much for your wonderful feedback. We´re thrilled to hear that you had a good stay in our beautiful apartment. The rooftop view of the Alhambra truly is magical, and we´re delighted that you were able to fully enjoy it. It´s fantastic to know that you found the kitchen modern, the beds comfortable, and the decoration to your liking. Your enthusiastic recommendation means the world to us. Should you ever return to Granada, we would be honored to host you again.
Réponse du service qualité
Dear Shambhavi,
Thank you for your kind words. We´re delighted to hear that you had a great experience at our property. Your appreciation for the cleanliness, location, spaciousness, and value for the price is truly encouraging. It was our pleasure to host you, and we hope to welcome you back in the future.
Réponse du service qualité
Estimado Danilo:
Agradecemos sinceramente sus amables palabras y nos alegra saber que disfrutó de nuestro apartamento de lujo con la impresionante vista de la Alhambra. Gracias por su recomendación referente a las personas con discapacidad. Valoramos sus comentarios positivos y nos esforzaremos continuamente para ofrecer una experiencia excelente. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.
Réponse du service qualité
Dear Marie- Eve,
Thank you for your wonderful review. We´re thrilled to hear that you found the accommodation impeccable with a breathtaking view and in a great location. It was a pleasure hosting you. If your future travels lead you back this way, we would love to welcome you again.
Réponse du service qualité
Dear Catherine ,
Thank you for your detailed and positive feedback. We´re thrilled to hear that you enjoyed the incredible view of the Alhambra from the rooftop and found the apartment safe and well appointed. Your insights into the layout and amenities are much appreciated, and we´re glad you had a comfortable stay. We´ll take note of the WiFi range for future improvements. It was a pleasure hosting you, and we appreciate your recommendation. Should your travels bring you back to the area, we would love to welcome you again for another great experience.
Réponse du service qualité
Estimada Lupita, Nos alegra saber que disfrutó de su estancia en el apartamento. Agradecemos sus amables palabras y estamos encantados de escuchar que consideraría volver. Será un placer darle la bienvenida nuevamente.
Departamento de Calidad
Réponse du service qualité
Dear Matthew,
Thank you so much for your wonderful feedback. We are thrilled to hear that our place was the best you stayed at during your travels in Andalusia. It´s truly heartening to know that we could contribute positively to your experience.
We appreciate your kind words and hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Kimberly,
Thank you for your delightful review. We´re thrilled to hear you loved your stay and found our accommodations spacious for your family. It´s wonderful that you enjoyed the amazing view of the Alhambra and the rooftop terrace. We´re glad the laundry facilities added convenience to your trip. We look forward to hosting you again in the future and appreciate your kind words.
Réponse du service qualité
Dear Troy,
Thank you for taking the time to share your positive experience. We´re delighted to hear that the location proved convenient, allowing you to explore easily without the need for a taxi. Also is glad to know that the spectacular view of the Alhambra from the roof and balcony, along with the cleanliness, added to your enjoyment. We appreciate your feedback about the water pressure, and we´ll address this to enhance our guests´ experience. We look forward to welcoming you again and ensuring a more seamless stay.
Réponse du service qualité
Dear Jesse, Thank you for sharing your positive experience. We´re delighted to hear that your stay in Granada was exceptional, and with a perfect location. It´s fantastic that you had a front-and-center view of the Alhambra, making your stay truly remarkable. We appreciate your recommendation, and we look forward to the privilege of hosting you again in the future.
Quality Department
Réponse du service qualité
Estimado Sergio,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Réponse du service qualité
Dear Noha,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Mimi,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Taylor,
We sincerely appreciate your wonderful review. It brings us immense joy to know that you found the views from our rooftop unmatched and enjoyed the breathtaking sight of the Alhambra while savoring wine. Your experience is truly what we strive to provide for our guests.
We´re delighted that you found our place clean and comfortable, as these are key elements of our commitment to guest satisfaction. Being in close proximity to a variety of restaurants and attractions is something we take pride in, and it´s fantastic to hear that this added to your stay.
Thank you for your high recommendation. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Mike,
Thank you for your glowing review. We´re delighted that you enjoyed our fantastic location, with its beautiful views of the Alhambra from both the windows and the terrace. We´re thrilled that you found the apartment to be modern, spacious, and clean, and that you loved the beautiful, modern kitchen.
We apologize for any inconvenience with the stove top and appreciate your feedback. We´ll certainly work on providing clearer instructions for our future guests.
Your kind words mean the lot to us, and we´d be honored to host you again in the future. If your plans bring you back, please don´t hesitate to reach out.
Réponse du service qualité
Dear Emily,
Thank you so much for your kind words and for choosing to stay with us. We´re thrilled to hear that you found our apartment one of the most beautiful you´ve ever stayed in. Providing a lovely, clean, and comfortable space for our guests is a top priority, and we´re delighted to know that you enjoyed your experience.
The breathtaking view of the palace from the apartment is indeed a special feature, and we´re glad it left a lasting memory. Our team takes pride in being friendly, responsive, and helpful, so it´s great to hear that you had a positive interaction with our host.
Your high recommendation means a lot to us, and we´d be honored to welcome you back anytime you decide to visit again.
Réponse du service qualité
Dear Laura,
We truly appreciate your wonderful feedback. Providing a clean, beautiful space with a direct view of Alhambra and a private rooftop deck is something we take pride in.
Our team is dedicated to ensuring our guests have a memorable experience, and we´re pleased that their responsiveness, friendliness, and communication met your expectations.
Your enthusiastic recommendation is highly valued, and we´d be honored to host you again whenever you decide to visit Granada.
Réponse du service qualité
Dear Marian,
Thank you very much for your delightful review. We´re thrilled to hear that you found our apartment lovely and were captivated by the stunning views of the Alhambra. We take pride in the decoration and comfort of our property to ensure our guests have a wonderful stay.
It´s heartening to know that our hosts´ helpfulness and ease of communication enhanced your experience. Your recommendation means a lot to us, and we would be absolutely delighted to welcome you back the next time you visit Granada.
Réponse du service qualité
Dear Sarah,
We genuinely appreciate your positive feedback. Knowing that you found our apartment beautiful and spotlessly clean is truly rewarding. We take pride in providing well-furnished accommodations with all the necessary equipment and utensils for a hassle-free stay.
The rooftop views are indeed breathtaking, and we´re pleased you had the chance to enjoy them. We´re delighted that our central location enhanced your sightseeing experience in Granada.
Thank you for highly recommending us, and we look forward to hosting you again in the future. Your satisfaction is our utmost priority.
Réponse du service qualité
Dear Hugo,
We greatly appreciate your fantastic review. It´s wonderful to hear that you enjoyed the incredible view, convenient location, and our lovely house during your stay. Your kind words mean a lot to us, and we hope to welcome you back in the future for another memorable experience.
Réponse du service qualité
Dear Adam,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Daniejla,
We sincerely value your feedback and are grateful for your high praise. We are glad to hear that you enjoy the beautiful view of the Alhambra. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Ross,
We truly appreciate your time in writing this positive review. knowing that you found the location and facilities of the apartment convenient for you make us happy. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Réponse du service qualité
Dear Jeffrey,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay.
Réponse du service qualité
Dear Aron,
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we are genuinely glad to know the location and the apartment in general was up to your expectations . We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Réponse du service qualité
Dear Doug,
Thank you for sharing your experience with us. Knowing that the location and facilities of our apartment met your expectations mean a lot to us to continue improve our services. Your feedback provides great encouragement for our team and is our pleasure to serve guests like you. We´re looking forward to the opportunity to serve you again
Réponse du service qualité
Dear 평근 김,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Réponse du service qualité
Dear Cecilia,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff and location. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Réponse du service qualité
Dear Anna,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Eric,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Réponse du service qualité
Dear Liam,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Réponse du service qualité
Dear Catalina,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Nothing really.
Réponse du service qualité
Dear Brian,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Debra, Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Chris,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Van. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Yvette,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Isabel. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Estimado Michel:
Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Nicolas,
We are thrilled to read just how much you have enjoyed Granada from our apartment. We aim to provide excellent services to our gusts and it is a pleasure to know that we succeded in your case. We hope to have the opportunity of hosting you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nathalie,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sef,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Teresa,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Aparna,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nick,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and thank you for your recommendations for parking. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Chris,
We want to thank you for taking the time to share your experience with us. We´re glad to hear that you enjoyed the beautiful views of Alhambra and the convenient location. We apologize for any inconvenience caused by the size of the apartment not meeting your expectations and for any discomfort experienced with the beds. We appreciate your feedback and will take it into consideration for future improvements.
We are thrilled that our prime location provided the opportunity for you to witness the Semana Santa processions up close.
We hope that you had an enjoyable stay despite the issues you encountered. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bridget,
Thank you for choosing us and for writing this review. We are thrilled that you enjoyed the apartment and the terrace.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Scott,
Thank you for this wonderful review. We are thrilled to know that you enjoyed the views and location of the apartment and that this helped making your stay a comfortable one.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jeremy,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Granada. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bianca,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sal,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear John,
Firstly we would like to thank you for taking the time out of your day to write your review. It seems that some aspects of your stay were not up to standards and we would love to hear from you in order to avoid these from happening again in the future.
Please accept our most humble apologies. We hope to have the opportunity of hosting you again in the future to show you our real level of hospitality.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Esther,
Thank you for this kind review and for your words towards our staff. We are delighted to know that we, along with the apartment could make your stay in Granada as pleasant that you want to stay with us again. It will be pur pleasure to host you back.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Katrina,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Adnan,
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Pedro Henrique:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Abdul,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada . We look forward to welcoming you back again very soon.
Réponse du service qualité
Dear Sara,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kevin,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear James,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Dorothy, We we would like to thank you for the praising review you shared following your recent visit to our apartment. Indeed the views from the terrace are a priviledge in Granada. we are delighted to read that we were able to match your expectations and hope that you give us the opportunity to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Xabier: En primer lugar, nos gustaría agradecerle su recomendación a la comunidad viajera de airbnb, así como su comentario elogiando su reciente visita a nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos nos dé la oportunidad de volver a alojarle en su próxima visita a Granada.
Réponse du service qualité
Dear Carly, Thank you for taking the time to write such a lovely review and recommendations to the travel community about our apartment. We are very happy that you loved your stay. We are looking forward to hosting you again.
Réponse du service qualité
Dear Karen,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our apartment. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.
We are very sorry about the miscommunication issues you experienced prior your stay, we will certainly look into the matter.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kat, Thank you for sharing your experience with us. We look forward to serving you again very soon.
Réponse du service qualité
Dear Dori,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Saeed, thank you very much for your kind feedback. We are delighted to know that you had a memorable stay with us and we are looking forward to meeting you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Miguel, we are thrilled you enjoyed your stay with us. Thank you for making us your choice apartment for your time in Granada. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Kevin, thank you very much for your kind feedback. It is a pleasure for us to know that our guests had a comfortable stay with us.
We certainly look forward to meeting you in the future again.
Aija T.
Quality Department
Réponse du service qualité
Dear Nathan, thank you very much for your positive feedback. Comments like yours make all our efforts worthwhile. Thank you very much for sharing your personal experience in our apartment and we hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Tim, thank you very much for yur lovely comments regarding your stay with us. We definitely look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Yenlik for your kind feedback. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Stephane, we are thrilled you enjoyed your recent stay with us. Thank you for making us your choice accommodation for your stay in Granada on this occasion, and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Alexander, thak you very much for staying with us. We have taken good note of your remarks related to checkin process and apologize for the exceptional wait you experienced upon your arrival and for any inconveniences.
We certainly hope to have the opportunity to welcome you in the future and to exceed your expectations.
Aija T.
Quality Department
Réponse du service qualité
Dear Robin, we are pleased you enjoyed your stay with us and we appreciate your kind feedback.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
This is the best place to stay in Granada! The view of the Alhambra is unbelievable from both the living room and the terrace. The place was super clean and checking in and out was simple. I highly recommend this magical property.
Réponse du service qualité
Dear Dan, thank you for choosing our apartment for your stay in Granada and for sharing your personal experience with us.
We are glad to know that we were able to match your holiday expectations and hope to meet you in near future again.
Aija T.
Quality Department
Réponse du service qualité
Dear Elizabeth, thank you very much for sharing your positive feedback with us and other guests. It is the best reward for our team to know that you had a memorable stay with us.
All the team hope welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Catherine, thank you for your comments. We are glad to hear that you were able to enjoy the terrace of the apartment and the wonderful views of the Alhambra.
We hope to see you again soon.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Allison, thank you very much for your feedback.
It is a pleasure for us to read that you had a great stay, and we appologize for any inconveniences you had during your checkin process. Unfortunately our team was not able to reach you on the contact number you provided therefore the communication was more difficult.
Thank you for choosing our apartment for your stay in Granada, we hope to have the opportunity to meet you in near future again.
Aija Teilane
Quality Department
Réponse du service qualité
Muchas gracias por sus comentarios sobre su estancia con nosotros, así como su amable recomendación a otros huéspedes. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for this amazing review. We are delighted to know that our superior location was a highlight of your stay and we hope to have the opportunity to welcome you back on your next visit to Granada.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for the comments you made about your visit. They help us to understand how our guests experience their stay with us. We continuously strive to deliver high standard services and to ensure that all our guests leave with beautiful vacation memories. We are glad to know that we were able to meet your expectations on this occation.
Aija Teilane
Quality Department
The views of the Alhambra. Without that the apartment would be unremarkable, but the views are incredible.
There wasn´t any flexibility in terms of checkout. We stayed in low season and the apartment wasn´t booked out for the day of our departure yet no flexibility was provided in terms of the hour required for checkout. It is also incredibly difficult to access by car, so for travelling with family not very recommendable, a kilometre walking carrying your bags through steep inaccesible streets AND screaming kids is a bit much!!
Réponse du service qualité
Dear Thomas, thank you for your feedback regarding your stay with us.
We appreciate your highlights on the great views of our apartment which offer a memorable experience during the stay.
Regarding the checkout, we always try to be flexible with the checkout time if the apartment is not booked for the same day. In this case unfortunately we were waiting for other guests to stay in the apartment, therefore we were not able to accept your request to stay longer.
The apartment is located in Albaicín neighborhood which has many traffic restrictions, therefore our checkin team always informs our guests about the access to the area and recommend the closest parking place. We are sorry that on this occation the location did not meet your expectations.
Thank you again for this review of your stay with us, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Réponse du service qualité
Muchas gracias por compartir su opinión.
Nos alegra saber de que todos los aspectos de su estancia cumplieron con sus expectativas y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you for the time you took to share your personal experience with us. It is such a pleasure for us to read that the apartment met your expectations!
Aija Teilane
Quality Department
Réponse du service qualité
Dear Marcio, thank you very much for your valuable feedback.
We highly appreciate your positive comments regarding the service you received and we are very sorry that some aspects of your stay did not meet your expectations and we thank you for bringing them to our attention. All your cmments have been discussed with our team in order to improve our services.
Thank you for making us your choice apartment and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Réponse du service qualité
Estimado Luis, gracias por el tiempo dedicado en compartir sus comentarios con respecto a su estancia y por sus amables palabras sobre el apartamento y sus instalaciones.
Nuestro equipo siempre intenta realizar el checkin lo antes posible y a la hora acordada. Es para nosotros máxima prioridad que nuestros clientes reciban la mejor atención a su llegada y durante su estancia. Hemos tomado nota de sus observaciones relacionadas con el proceso de check in y nos disculpamos por la espera excepcional que experimentó a su llegada. Sus comentarios han sido compartidos con nuestro equipo para garantizar que esto no vuelva a suceder.
Una vez más le agradecemos el tiempo que se tomó para compartir sus comentarios y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for your kind feedback. We are delighted to read that your stay with us match your expectations and we hope to see you again in the future.
Aija Teilane
Quality Department
I do not know how to say. Feel like we stayed in the heaven. The room decoration and space is exceptional. The cleanliness is superb.
Nothing to complain.
Réponse du service qualité
Thank you for this heartwarming review of your stay with us, we are delighted to read that we were able to match your holiday expectations and we look forward to your next visit.
Aija Teilane
Quality Department
Réponse du service qualité
We appreciate your lovely comments regarding your stay with us.
Thank you for your kind words towards our staff, it means a lot for us and motivates us to go the extra mile offering our guests an unforgettable experiences.
We are sincerely sorry to read your dissatisfaction with the cleaning of the apartment, because your comments do not reflect the usual standard of service we strive to ensure for our guests. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your time in our apartment.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Réponse du service qualité
First and foremost we would like to thank you for the praising review you shared about your stay in our apartment. We are delighted to read that we were able to match your expectations.
We are thrilled to read your praising comments about our team as we strive to provide our guests with a caring and personalized service.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for your positive review.
We are glad to hear that you enjoyed the excellent location of the apartment, and the your stay met your expectations.
We look forward to your next visit.
Aija Teilane
Quality Department
Réponse du service qualité
Estimado Christian, muchas gracias por compartir su positiva opinión de nuestro apartamento, ha sido un placer para nosotros leer su opinión y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
La encargada de darnos las llaves fue muy amable, antenta y con ganas de ayudarnos
Se hubiera agradecido mucho si hubiera habido por lo menos café o té junto a la cafetera/tetera.
Réponse du service qualité
Muchas gracias por sus positivos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros. Agradecemos enormemente el tiempo que ha dedicado a compartir su experiencia con nosotros y sus críticas constructivas.
Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro apartamento.
Esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Algo que es importante que revisen. Tienen que arreglar los radiadores que calientan la estancia, ninguno funciona Pasamos frío en la noche, no es justo que ningún turista que les está pagando duerma incómodo. La calefacción del aire acondicionado no es suficiente. Si van a poner jabón, pongan jabón, no las miniaturas que pusieron. En cuanto a las llaves , deben poner llavines que abran en cuanto se introduzca la llave, tenía que estar moviendo la llave hacia adentro y hacia afuera hasta que giraban. Recuerden que somos turistas, no tenemos ningún interés en estar pasando trabajo, venimos a relajarnos. Creo que si corrigen esos detalles, su apartamento sería de primera.
Réponse du service qualité
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Nos aseguraremos de tener su opinión en cuenta para mejorar nuestros servicios.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
We greatly appreciate the time you spent to share your holiday experience in our apartment and we thank you for your kind recommendation to other travellers.
It is a pleasure for us to know that you really enjoyed the apartment. It is our intention to offer comfortable and clean accommodation so that our guests can still enjoy their vacation memories once they are back home.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Aija Teilane
Quality Department
Réponse du service qualité
Dear Marilyn
Thank you for the time you spent to share your feedback on your recent stay at our Mirador de la Victoria apartment, to be considered as one of the best apartments you stayed at is certainly high praise. Regards
Réponse du service qualité
Dear Justine
Firstly we would like to thank you for choosing our Mirador de la Victoria apartment for your holidays inGranada and for the review you shared on all of your kind words about your stay with us are great to hear. Regards
Tout y est parfait .. le confort , le décor , l emplacement et .. la vue!! Une terasse où l on ne se lasse pas d admirer l Alhambra
Réponse du service qualité
Dear Veronique
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our GH Mirador de la Victoria apartment with us and our readers. Best regards
Ana García Customer Service
Réponse du service qualité
Querido Alex Es un gusto leer tus palabras, comentarios así son las que nos hacen seguir trabajando más duro cada día. Esperamos verte de nuevo Un abrazo Ana García, Dpto. de calidad
- La azotea en verano es imposible de usar por el calor durante el dia, quizás añadiría una sombrilla para la primavera. Han de revisar las luces de arriba porque por la noche no se ve bien para cenar ahi
- Difícil llegar en coche
Ubicación, piso muy bien montado y limpio
Que a partir de cierta hora te cobran suplemento por entrega de llaves , que por el precio que tiene el piso y lo podían asumir.
Réponse du service qualité
Muchas gracias por su comentario Alberto! Tenga en cuenta que la persona que les recibe fuera de horario debe desplazarse de forma excepcional para ustedes en horario nocturno, es por eso por lo que solicitamos un suplemento, que no es para la empresa sino para la persona que les recibe. Esperamos que hayan tenido buena estancia y estaremos encantados de alojarles de nuevo en el futuro. Fátima - responsable de calidad de Genteel Home
cobran 30 euros por horario de llegada después de las 9
Réponse du service qualité
Muchas gracias por su comentario. Efectivamente, al no tener recepción, cobramos un suplemento de 30 euros porque la persona que le recibe tiene que desplazarse hasta el apartamento de forma extraordinaria fuera de horario. Toda esta información aparece detallada antes de reservar. Le agradecemos sus palabras y esperamos que tuvieran una buena estancia. Genteel Home Team
Réponse du service qualité
Thank you for your review. We send you several messages informing you that we have a check in team and you have to call them in order to not to wait at your arrival. The apartment is located at the Albaicín, the old town in Granada and of course it has narrow streets and they have stairs but it´s a part of the charm of Granada. Anyway, we hope that you had a nice stay with us. Genteel Home Team