Ce charmant appartement est situé au pied de l’Alhambra. Vous pourrez y passer quelques jours de rêve en profitant des patios granadiens typiques, de la piscine extérieure et des équipements de luxe.
L’ensemble du Carmen est une construction ancienne, avec plus de 150 ans d’histoire, qui vient d’être totalement réhabilitée. Il est situé dans le quartier historique de Realejo, connu pour ses tapas et son charme, à 15 minutes à pied de l’Alhambra et du centre-ville, avec les transports en commun à proximité.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. De 11h00 - 15h00. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Carmen San Ignacio II
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Réponse du service qualité
Dear Stephanie,
We sincerely appreciate your kind words. We are delighted to know that you enjoyed the beauty of the place. We continuously strive to provide a pleasant and memorable environment for all our guests, and it is a pleasure to receive such positive feedback.
We look forward to the opportunity to welcome you again in the future and continue providing you with an exceptional experience.
Quality Department
Excellent location, comfortable furnishings, bathroom ensuites off each bedroom. Communication with manager was very good.
Could hear guests in lower apartment, the garage is tight to get in and out of with a larger vehicle and we would have appreciated having soap, shampoo and conditioner.
Réponse du service qualité
Dear Margaret,
Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed your stay and appreciated the proximity to the Alhambra, the charm of the neighborhood, the comfort of the apartment, and our prime location. We are also pleased that you were satisfied with the communication with our team.
Regarding the noise, we sincerely apologize for any inconvenience this may have caused. We always strive to ensure a good level of soundproofing in our properties and regret that, on this occasion, we did not meet your expectations. As for the garage, we understand that it can be challenging for larger vehicles, and we apologize for any trouble this may have caused. We appreciate your feedback, as it will help us better guide future guests.
Regarding the amenities, we provide them as a courtesy on the first day to help our guests feel welcome and comfortable from the start. However, we appreciate your suggestions and will take them into account as we continue to improve.
Thank you once again for your time and for choosing us for your stay. We look forward to the pleasure of welcoming you back in the future and providing you with another excellent experience.
Quality Department
Réponse du service qualité
Dear Sutharak,
Thank you for your kind feedback. We’re delighted to hear that you enjoyed your stay and that the property met your expectations. It’s wonderful to know that the location and amenities contributed to a positive experience.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
The location is quite good, though it’s a bit farther from the city center, which is around a 15-20 minute walk. This wasn’t a problem for me, as it allowed me to see more of the area. Plus, there’s a school nearby, so the neighborhood feels lively and safe, though it can get a bit noisy during school hours.
If you’re thinking of renting a car, I’d recommend against it. The roads are quite narrow, and the private parking can be a challenge. The hotel’s garage, in particular, is tight because it’s for tow cars and could be tricky to navigate.
Réponse du service qualité
Dear Hamid,
We sincerely appreciate you taking the time to share your detailed comments and observations about your stay with us. We are delighted to know that you enjoyed exploring the area on foot and found the neighborhood lively and safe—qualities we believe are part of the unique charm of our location.
Regarding the noise during school hours, we thank you for your understanding. The neighborhood’s vibrancy reflects its authentic and welcoming character, something our guests often value.
As for parking, we regret any inconvenience you may have experienced and understand that it can be challenging for larger vehicles. We appreciate your suggestions regarding alternative transportation options and will ensure that we provide even clearer guidance to enhance the convenience of our future guests.
Thank you once again for choosing to stay with us. We look forward to welcoming you back and providing you with another pleasant and memorable experience.
Quality Department
Réponse du service qualité
Dear Karen,
We sincerely thank you for your kind comments. We are pleased to hear that you enjoyed the space of our flat and the beautiful shared gardens. It is our pleasure to provide such a pleasant environment for our guests.
Thank you again for your valuable feedback. We look forward to welcoming you again in the future.
Quality Department
Réponse du service qualité
Estimado Lionel,
Le agradecemos mucho por destacar la vista y la limpieza de nuestro establecimiento. Nos complace saber que estos aspectos fueron de su agrado y contribuyeron a una experiencia positiva durante su estancia.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear L.,
We sincerely thank you for your high rating and hope that, overall, your stay was to your satisfaction.
We regret any inconvenience you may have had in finding the apartment. We always provide detailed directions, and our team is available for any questions or concerns to ensure there are no issues upon arrival. Nonetheless, we are sorry if you had any trouble finding us by car.
Thank you again for your valuable feedback, and we look forward to welcoming you again in the future.
Quality Department
Réponse du service qualité
Dear Sohyeon,
Thank you for your kind words and for taking the time to share your experience. We are glad to hear that you enjoyed the location, the cleanliness of the flat and the welcoming atmosphere. We strive to provide our guests with a memorable stay and it is very gratifying to know that we met your expectations.
We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Klaas,
We sincerely appreciate your kind comments about your stay in our accommodation. We are pleased to know that you enjoyed the lovely garden and swimming pool, as well as the comfort offered by the private bathroom in each room.
It is gratifying to know that you found our place charming. Your feedback is very valuable to us.
We hope to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Rachel,
Thank you very much for your kind review. We are pleased to hear that you enjoyed the excellent location of our property, as well as the proximity to the city centre and the Alhambra. We are glad that you found the accommodation stylish, comfortable and that you were able to enjoy the beautiful outdoor space.
We also appreciate that you mentioned the availability of parking in the garage, which we consider essential for the comfort of our guests.
We thank you for your recommendation and look forward to welcoming you again on your next visit.
It is a lovely space both inside and out! We enjoyed our visit.
Nothing
Réponse du service qualité
Dear Maureen,
Thank you very much for your kind comments. We are pleased to hear that you found our space welcoming and relaxing, and that you enjoyed both the interior and exterior of our facilities.
We are delighted that your visit was enjoyable, and hope to have the opportunity to welcome you again in the future.
Quality Department
Loved everything walk to city about 10 minutes but very easy. Lovely oasis pool is beautiful!
Needed conditioner in bathroom!!
Réponse du service qualité
Dear Juliana,
Thank you very much for your kind words. We are glad to hear that you enjoyed your stay and that you will recommend our property to your friends. We look forward to welcoming you again in the future.
Regarding your comment about the conditioner, it should be noted that the products we offer in the bathroom are a courtesy to make our guests feel welcome. However, we appreciate your suggestion and will take it into consideration for future improvements to further enhance our guests´ experience.
Thank you again for your feedback. We look forward to welcoming you back very soon.
Quality Department
The quiet, the beautiful pool, the spacious apartment and comfortable outside areas. Also the short walk to town and the bars and restaurants.
It would have been good to have a barbecue.
Réponse du service qualité
Dear Jane,
We sincerely thank you for your kind comments. We are pleased to hear that you enjoyed the tranquility, the beautiful pool, the spaciousness of the flat and outdoor areas, as well as the proximity to town and restaurants.
We also appreciate your suggestion about the barbecue, and will take it into consideration for future improvements.
We hope to have the pleasure to welcome you again in the future.
Quality Department
The pool and patio were the best part for the hot Granada summer. Everything was clean. The person who helped us check in (Elvira) was great.
It was a little far from some of what we wanted to do (which I knew before booking), but taxi and Uber made it relatively easy
Réponse du service qualité
Dear Michelle,
We sincerely thank you for your positive feedback. We are glad to hear that you enjoyed the pool and patio as well as the cleanliness of the place. It is a pleasure to know that our staff was able to assist you excellently during the check-in process.
We regret that the location was not the most convenient for all your activities, although we are glad that the use of the shuttle made it easier for you to get around. We hope that, despite this, you enjoyed your stay.
We appreciate your feedback and look forward to the honour of welcoming you back in the future.
Quality Department
Objekt je izuzetno cist,prostran,ugodan,dobro opremljen,ima osiguran parking,divno dvoriste i najudobnije krevete ikad
Réponse du service qualité
Dear Adrijana,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Quality Department
Réponse du service qualité
Estimada Laura,
Le agradecemos sinceramente por sus altos puntajes y por elegir nuestro alojamiento. Lamentamos si la distancia no fue del todo conveniente según su experiencia. Aun así, le agradecemos su confianza y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Estimado Erika:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Réponse du service qualité
Dear Christel,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Réponse du service qualité
Dear Nadjette,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada.
We look forward to welcoming you back again very soon.
Quality Department
Really lovely place to stay. Very modern with lovely bathrooms and kitchen. Would definitely recommend
Réponse du service qualité
Dear Kathryn,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us. We are looking forward to host you again.
Quality Department
Réponse du service qualité
Estimada Daniela:
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Marta,
Thank you for your positive feedback. We´re delighted to hear that you loved the location and enjoyed the comfort of both the indoor and outdoor spaces, including the pool. Your recommendation means a lot to us. We hope to welcome you back again in the future.
Quality Department.
Excellent set up for four adults and two kids. Home had everything we needed. Kids enjoyed the pool a lot but it is deep for small kids. Great location close to the main plazas but not so close that the noise or traffic were an issue.
It would have been nice if we had been given driving directions for our arrival - google maps sent us on an extremely complicated tight route (not for tourists, probably optimized for shortest distance) that was car scratching and nerve racking.
Réponse du service qualité
Dear Natasha,
We sincerely appreciate your positive feedback about your stay in our flat and in our city. We are glad to hear that you found the flat perfectly equipped with all the necessary amenities.
We are very sorry to hear about the difficulty you had in getting there due to the Google Maps directions. We appreciate your suggestion and will take it into consideration. Our team is always available and happy to help at any time to resolve any queries or issues that may arise during your stay.
We regret any inconvenience caused and hope to have the opportunity to welcome you back in the future to provide you with an even more pleasant experience.
Quality Department
This was a fabulous property with everything you could want for a luxury stay. We loved the outdoor space and pool. The owners were very welcoming, informative and responsive. Highly reccomend.
Réponse du service qualité
Dear Alison,
We sincerely appreciate your enthusiastic review of our accommodation. We are pleased to hear that you enjoyed your stay at our property, as well as the outdoor lounge area and swimming pool. It is wonderful to know that you found everything you needed for a luxurious stay and that you were delighted with the outdoor spaces and facilities.
We also appreciate your kind words towards our staff. We strive to provide a welcoming experience and are delighted that we were informative and responsive during your stay.
Thank you for recommending us so positively. We look forward to having the pleasure of welcoming you back in the future.
Quality Department
Enige negatieve is de bereikbaarheid( door alle eenrichtingwegen is het moeilijk te vinden) en de parkeerplaats. Heel fijn dat er een garage is maar deze is eigenlijk geschikt voor 1 auto. Het is met 2 auto´s ( er is ook nog een ander app) nauwelijks te doen om uit de garage te komen.
Réponse du service qualité
Dear Iris,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Quality Department.
Réponse du service qualité
Estimada Fátima:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Réponse du service qualité
Dear Pierre,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Quality Department.
Réponse du service qualité
Dear Ingrid,
Thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Réponse du service qualité
Dear Louis,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Dear Ronald,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Dear Vesnier,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
La única pega sería lo estrecho de la cochera, íbamos con un coche grande y un poquito difícil para entrar pero bueno se puede. En nuestro caso pues bueno, nos apañamos, dejamos el coche al llegar y no lo cogimos hasta irnos y bien.
Réponse du service qualité
Estimada Isabel:
Agradecemos su comentario y nos complace saber que apreció las comodidades maravillosa de nuestro apartamento. Entendemos que la estrechez del aparcamiento pueda resultar un inconveniente, sin embargo, esta característica es inherente a la conveniente ubicación en el corazón de la ciudad. Valoramos sus comentarios y esperamos que a pesar de este pequeño inconveniente, haya disfrutado de su estancia con nosotros. Si hay algo más en lo que podamos mejorar para su próxima visita, no dude en hacérnoslo saber.
Departamento de Calidad.
Réponse du service qualité
Dear Amber,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
La falta de aparcamiento. Para un apartamento de seis personas solo una plaza y el parking más cercano siempre completo. En los alrededores es muy difícil encontrar sitio.
Réponse du service qualité
Estimada Cruz:
Agradecemos sinceramente su comentario y nos complace saber que, en general, su experiencia en nuestro apartamento fue satisfactoria. Nos esforzamos por proporcionar un espacio amplio, limpio y equipado con todo lo necesario para que nuestros huéspedes disfruten de una estancia cómoda. Sin embargo, lamentamos que la plaza de garaje ofertada en nuestro alojamiento para facilitar la estancia de nuestros huéspedes no haya sido suficiente para usted, entendemos que en periodos de alta demanda sea un poco más complicado encontrar un estacionamiento, pero lamentablemente, la disponibilidad limitada de plazas de garaje es una situación que a veces escapa a nuestro control, especialmente en zonas centricas de la ciudad. Queremos asegurarle que nuestros compañeros de atención al cliente están siempre disponibles para ayudar a encontrar la mejor opción de aparcamiento disponible en la zona. Siempre estamos dispuestos a proporcionar asistencia y orientación para garantizar que nuestros huéspedes tengan una experiencia lo más libre de estrés posible.
Apreciamos sinceramente su comprensión y paciencia en esta materia, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Ana Amelia,
Thank you so much for your glowing review. We´re thrilled to hear that you found our house fantastic, beautiful, well decorated, and equipped for your comfort. It warms our hearts to know that you enjoyed the courtyard and found it wonderful for gathering with your family in the evenings. We´re delighted that our convenient location made exploring Granada easy for you, and that your stay with us contributed to the joy of your trip. It would be our pleasure to welcome you back again if you return to Granada.
Quality Department.
Nada
Réponse du service qualité
Estimado Ronaldo:
Agradecemos sus amables comentarios sobre la ubicación, comodidad y atención durante su estancia. Nos complace saber que disfrutó de su experiencia en nuestro establecimiento. Siempre estamos aquí para brindarle un servicio excepcional, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Jane,
We appreciate your detailed feedback on your stay. It´s wonderful to hear that you enjoyed the lovely, well-furnished apartment in its excellent location, with proximity to the Alhambra and local amenities. We are pleased that Genteel Home provided you with a positive experience, responding to your needs and accommodating a late checkout. We would be delighted to welcome you back on any future visits to Granada.
Quality Department
Réponse du service qualité
Dear Sahar,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Gregorie,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the comfort, cleanliness, and functionality of our property. However, we sincerely apologize for the inconveniences you experienced during your stay. We would have liked to have information about the incidents you mention during your stay in order to have been able to provide an appropriate response to them.
We have taken your comments regarding the kitchen utensils into serious consideration and have already addressed this issue by replacing and replenishing the utensils in the kitchen to ensure a more well-equipped space for our guests.
We also apologize for the maintenance issues you encountered in the bathrooms. Your report allowed us to promptly address the situation, and we assure you that necessary repairs have been made to ensure a more comfortable experience for our future guests. Regarding the noise from the downstairs apartment, we are truly sorry for any disturbance this may have caused. We are actively exploring solutions to improve the insulation of the door between the two apartments to enhance the overall soundproofing.
Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.
Thank you once again for bringing these matters to our attention.
Die Wohnungen sind über ein Treppenhaus miteinander verbunden, das zwar verschlossen jedoch sehr hellhörig ist. Da die Mieter der anderen Wohnung leider etwas ausgelassen gefeiert haben, konnten wir erst schlafen, als die es auch getan haben…
Réponse du service qualité
Dear Marlene,
We appreciate your kind words and the time you took to share your experience with our beautiful apartment. It brings us immense joy to hear that you enjoyed the convenient location near the old town and Alhambra, as well as the fantastic view from the upper apartment. We´re delighted that the equipment provided everything you needed for a comfortable stay.
Our courtyard and pool area are indeed designed to provide a relaxing and enjoyable experience for our guests, offering both sun and shade options while ensuring privacy in the shared outdoor space.
We apologize for the inconvenience you experienced due to noise from the adjacent apartment. We understand how this can impact your stay, and we´ll take your feedback seriously. We´ll explore ways to further enhance sound insulation to ensure a more peaceful environment for all our guests in the future.
Your feedback is invaluable to us, and we appreciate your understanding. We hope this isolated issue doesn´t overshadow the positive aspects of your stay, and we would be delighted to welcome you back in the future for an even more serene experience.
Thank you once again for choosing our accommodation, and we look forward to the opportunity of hosting you again in the near future.
Quality Department.
Réponse du service qualité
Dear Karen,
Thank you for sharing your feedback. We´re thrilled to hear that you had a great stay and enjoyed our great location and patio. Your positive comments mean a lot to us. Your satisfaction is our priority. We hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Kimberlee,
Thank you for your kind words. We´re thrilled to hear that our home exceeded your expectations and that he photos didn´t do it justice. We´re delighted that you had a great stay and the house had everything your family needed. It´s also wonderful to know that the pool was a hit with your kids, and we´re pleased that our host was responsive to your needs. The convenience of the location and the individual bathrooms in each room are added advantages. We appreciate your recommendation and hope to welcome you and your family back in the future. Thank you for choosing to stay with us.
Réponse du service qualité
Estimada Natalia:
Apreciamos sinceramente su reseña. Estamos encantados de saber que encontró la casa hermosa y bien cuidada, y que la ubicación fue perfecta para su estancia.
En cuanto a la hora de entrada y salida, lamentamos cualquier inconveniente que esto haya causado. Entendemos su preocupación y agradecemos sus comentarios al respecto. Nos gustaría señalar que la política de llegada y salida, incluyendo cualquier suplemento por llegada tardía, está disponible en nuestro sitio web para informar a nuestros huéspedes de antemano. Apreciamos su comprensión al respecto.
Referente al estacionamiento, ofrecemos esta plaza de parking para intentar hacer más placentera la estancia de nuestros huéspedes. Si viniesen en más de un vehículo, siempre estaremos encantados de ofrecerles las mejores opciones donde puedan estacionar.
Una vez más, agradecemos su valiosa retroalimentación y esperamos que su experiencia general haya sido positiva. Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle una experiencia aún más satisfactoria en su próxima visita. Gracias por su estancia con nosotros.
Réponse du service qualité
Dear Roisin,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay in Granada and found our accommodation to be exactly as described and comfortable, especially the beds.
We take pride in providing a peaceful house in the heart of the city, and we´re glad you appreciated the tranquility despite our central location.
Your kind words about our hosting mean a lot to us, and we would be absolutely delighted to welcome you back in the future. Please don´t hesitate to reach out if you plan another visit to Granada.
Réponse du service qualité
Estimada María:
Agradecemos que haya compartido su experiencia sobre su reciente estancia en nuestro apartamento. Es gratificante saber que las instalaciones del mismo cumplieron sus expectativas y que pudo disfrutar de una estancia agradable. Es un gusto atender a clientes como usted, y esperamos verle pronto en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Hadjer,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Réponse du service qualité
Dear Amanda,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Sol Pangelinan,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Comfortable beds, nice facilities, a few basic items provided such as washing up liquid a few coffee capsules and soap, bathing towels and sun lounger towels. Loved the outside space and pool. Such a lot to like here.
A couple of the hairdryers didn’t seem to work, not a fan of the shared pool space with the downstairs flat. Could have done with extra tea towels and cleaning cloths.
Réponse du service qualité
Dear Jane,
Thank you for your feedback! We´re delighted that you enjoyed the great location, beautiful villa, comfortable beds, and lovely outside space with a pool. We apologize for the inconvenience, we´ll take note of your suggestions. Thank you again for putting your trust in us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lara Gut,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Réponse du service qualité
Dear Anne,
Thank you for your lovely review. We´re glad you enjoyed our lovely apartment, we hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Chris,
Thank you for your very positive review. we are glad you found the location convenient, and it´s great to hear that the apartment suited your needs.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Excellent accommodation. Comfortable and clean. Easy walk into town centre. Great facilities. Beautiful outdoor area and pool area.
Would have appreciated extra towels and toiletries
Réponse du service qualité
Dear Angela,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Brak noża do pieczywa no i niestety uszkodzony korkociąg
Réponse du service qualité
Dear Igor,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Ustenko,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
prachtig ingericht mooie tuin zeer centraal gelegen
met de auto wat moeilijk te vinden
Réponse du service qualité
Dear Jan,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Amazing apartment. Was very clean, comfortable and well equipped. The outdoor area was fabulous and a great place to relax. Within easy walking distance to the town and Alhambra.
Parking a little tight.
Réponse du service qualité
Dear Deirdre,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Good communication, we were able to check in earlier then expected!
Réponse du service qualité
Dear Carla,
First and foremost thank you for making us your choice apartment for your stay in Granada. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Luxe, comfort, grote en fijne bedden, elke slaapkamer heeft een badkamer. stijlvol ingericht en brandschoon.
Het was iets verder lopen naar het centrum, maar daarvoor heb je dan ook een tuin/terras/ zwembad. Het appartement is moeilijk te vinden, ondanks navigatie en het inparkeren met de auto ingewikkeld door de nauwe straat.
Réponse du service qualité
Dear Gerda,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
super funcional, comoda, cada cuarto c baño privado, el patio central
Réponse du service qualité
Estimado huésped:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Rejane,
Thank you for choosing our apartment for your stay in Granada. We are thrilled that you have enjoyed your stay with us and that the apartment met all your expectations. We look forward to meeting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jan, Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay.
Réponse du service qualité
Estimada Reyes: Ante todo agradecerle el tiempo que se ha tomado en escribirnos una reseña y comentarios. Estos nos ubican en la posición de nuestros huéspedes y nos dan la oportunidad de descubrir aspectos en los que podemos seguir mejorando. Hemos tomado nota de sus sugerencias para organizar el aparcamiento entre los usuarios y la hemos hecho llegar a la persona correspondiente. En cuanto a la comunicación, leemos con gran preocupación sus comentarios sobre nuestro personal, ya que su servicio ha sido elogiado repetidas veces por su profesionalidad y amabilidad, por lo que lo que usted escribe no es habitual para nosotros. Apreciamos que haya compartido con nosotros su experiencia personal y le aseguramos que su opinión será transmitida a todos los jefes de departamento para la evaluación y posterior toma de decisiones que sean necesarias. Una vez más, realmente apreciamos el tiempo que dedicó a informarnos sobre los inconvenientes que experimentó durante su estancia y esperamos sinceramente que nos dé una nueva oportunidad para demostrarle nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro. Atentamente Jose L.H. Campos
Réponse du service qualité
Dear Sian, We greatly appreciate the time you spent to share your recent holiday experience at our apartment and we thank you for your kind recommendation to the travel community.
Location was great, space was modern and clean.
A little tough leaving the property by car - on a very narrow, two way street with little room to turn in or out.
Réponse du service qualité
Dear Jane,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Justin, thank you very much for your feedback. We are delighted to know that our apartment met your holiday expectations, and we appreciate your kind recommendation. Hope to meet you again in the future.
Aija T.
Quality Department
This accomodation is stunning! The apartment is well situated - we have a 7 year old and we were easily able to walk everywhere. It is modern, well equipped, beautifully decorated and true to the photos. The pool area and terrace is so nice, perfect to jump in to after a full day exploring to cool off. It is on a tiny road so for us parking was a bit tricky as we’re less used to these types of road. Our stay was perfect, we’d definitely recommend and stay again.
déco magnifique, très bien équipé, calme, possibilité de stationner sur place. ils ont même accepté que l’on quitte le logement un peu plus tard. (a midi au lieu de 11h)
Réponse du service qualité
Dear Laetitia, thank you very much for your feedback. It is such a pleasure to know that we were able to match your holiday expectations and we hope to see you on future trips to Granada.
Aija T.
Quality Department
设备和清洁度都很好
Réponse du service qualité
Dear Lancy, comments like yours make our day, as they show that our hard work has paid off. We are glad to know that you had a pleasant stay with us and are willing to come back. We hope to see you again.
Aija T.
Quality Department
Réponse du service qualité
Dear Lisa, we are delighted to know that you had a pleasant stay with us and you enjoyed our installations designed to make our guests´ stay as comfortable as possible.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
zwembad, tuin, appartement was super schoon, modern en comfortabel.
Réponse du service qualité
Dear Judith, thank you very much for your feedback. We are delighted to see that you had a remarkable stay and loved the apartment for its comfort, cleanliness and garden. It is our pleasure to succeed in exceeding your expectations.
We hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Elizabeth, thank you for reviewing your stay in our apartment. It is wonderful to know that we were able to make your stay special and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Ernst, thank you very much for staying with us and for highlighting the beauty and comfort of our apartment. We are glad to know that you had a pleasant stay.
We look forward to seeing you again soon.
Aija T.
Quality Department
Wohnung war toll gelegen, super schöne Patio und kleine, aber feine pool, perfekt zum Abkühlen. Die Wohnung hatte eine tolle Einrichtung und jedes Zimmer sein eigenes Badezimmer. Küche sehr funktionell, aber ausreichend. Sehr gut gelegen.
Sehr schwierig zu finden und keine Anweisungen von Gastgeber.
Réponse du service qualité
Dear Patricia, thank you for making us your choice accommodation on this occasion and for taking the time to review your personal experience in our apartment.
We are pleased you enjoyed your stay with us and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Gal who checked us in couldn´t wait to get out of there--so felt that we did not get a good lay off the land before she bolted.
Oase van rust, en dichtbij stad, restaurants, winkels en Alhambra
Lastig straatje om in te komen, en garage krap als er twee auto´s moeten staan. Bij ons niet het geval
Réponse du service qualité
Thank you very much for sharing your personal experience in our apartment. We really appreciate your constructive feedback.
We are glad to know that you enjoyed your stay in our apartment and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Sara, thank you for your feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
This must be, probably the best accomodation in Granada. The design of the property, both inside and out is simply first class. The courtyard, outside kitchen, pool area and sunbathing facilities are superb. The apartment interior is wonderful, with everything you might need provided. Returning from a day sightseeing to here, is a delight. A big thank you to Pilar for helping us with our bad sense of direction. A perfect oasis in the middle of Granada. This should be your first option, if visiting the city.
Réponse du service qualité
Thank you very much for choosing our apartment for your stay in Granada. We highly appreciate your comments as they help us to understand how our guests enjoy their stays with us.
We are glad to hear that you experienced our exceptional hospitality and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Thank you Mariam for your kind feedback and for sharing the highlights of your stay.
We are glad to know that you had a memorable stay and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Marie, thank you for reviewing your stay, we are glad to know that it was a memorable one.
We would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Los vecinos de abajo que tenían la música muy alta y estaban de fiesta.
Réponse du service qualité
Muchas gracias Antonio por compartir su experiencia personal en nuestro apartamento. Ha sido un placer para nosotros leer su valoración y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you very much for your positive feedback regarding your stay.
It is a pleasure for us to read your complete satisfaccion with the apartment and your stay with us.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for taking the time to leave us this amazing review.
It is such a pleasure to read that your stay with us have met your expectations in all the aspects. Moreover, we thank you for your kind words towards our team, we are glad to hear that the received service contributed to your wellbeing whilst staying with us.
Thank you for making us your choice accommodation in Granada. We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Wonderful apartment. Fresh, spotless and extraordinary good. Superb service. We loved every minute. Perfect location for visiting both the city and Alhambra. And even a charger for electrical cars in the garage.
Nothing could have been better!
Réponse du service qualité
First of all we would like to thank you for the praising review you shared following your recent visit in our apartment.
We are delighted to read that we were able to match your expectations and we are also very pleased to know your complete satisfaction with the comfort, cleanliness and location of the apartment.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Aija Teilane
Quality Department
Location was great. Pool a hit with the kids. Everything high quality and very clean. Lovely fluffy towels. Parking is easy.
It was fabulous.
Réponse du service qualité
Dear Dominique
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Best Regards
Ana García, Customer Service
Casa preciosa, reformada totalmente hace poco, y la zona exterior increíble. Las camas muy cómodas.
Está en el centro pero en una zona un poco más alejada del casco antiguo, a unos 15 minutos. Poco negativo que decir, quizás q las habitaciones no tienen persianas y molesta la luz, y el WiFi dentro de casa fallaba, sin embargo en la terraza iba perfecto. También estaría a la altura de la casa una Nespreso.
Réponse du service qualité
Queridos Yoly y Carlos Muchas gracias por vuestro fabuloso comentario, tomaremos nota de vuestras observaciones. Gracias de nuevo Atentamente Ana García, Dpto. de calidad
- De airco had iets beter kunnen werken.
Réponse du service qualité
Muchas gracias por su comentario. Nos encantará volverles acoger. Equipo de Genteel Home
- Por decir algo, la piscina era de agua salada y las fuentes del patio no funcionaban.
有一点点不方便的是，洗衣机没有烘干功能。但有提供晒衣架。总体是非常棒非常推荐的公寓。
设施 舒适度 自己地理位置都不错！ 推荐 管家也很热心 一直会和你联系 到了之后还会介绍附近的游玩
Manque de professionnalisme de l´agence.
This is on the edge of town but much easier if you have a car as the roads are very narrow. There are a few steps to get up to the pool.
Absolutely fabulous place to stay. I was telling my wife that we should have ended our 2 week trip to Spain at this place. It was so comfortable and nice it we talk about it in the stories we tell friends. Great pool, parking included, air conditioning and a clothes washer. I am ready to go back and book both the 4 bedroom below and 3 bedroom upstairs and invite family and friends.
There is a little bit of noise from the other apartment below.
Réponse du service qualité
Thank you for your review. The thing is that this apartment is not located at the center of the city but we are grateful for your score to us and we hope that you enjoyed your stay. Genteel Home Team
All good! Excellent value. No complaints.
المكان نظيف وبه ثلاث غرف نوم وبكل غرفة نوم حمام ، هدوء المكان
المكان بعيد قليلاً عن وسط البلد ، طبعاً المشكلة ليست في بعد المسافة ولكن المشكلة ان الطريق فيه طلوع ونزول وهذا متعب حتى لو كانت المسافة قصيرة
Réponse du service qualité
Thank you for your review Anwar. You can check the location of the apartment before your reservation. The apartment is located very close to the Alhambra, so it´s not possible to stay at the center of Granada too. Anyway, we are grateful for your words. Genteel Home Team
Location was perfect, the apartment clean, the bed comfortable, and the pool was perfect for siestas. Walking distance to the different neighborhoods and Alhambra. The host was very helpful as well, even when we messed up our first attempt to get there. It was just me and my husband, but there is plenty of space for a family or additional friends.
No toiletries provided, so just anticipate that when packing. I went to the local farmacia to get some shampoo