Superbe et paisible appartement situé dans un immeuble récemment restauré dans le centre de Grenade, avec vue sur la rue Zacatin, le quartier commerçant et la vieille ville de la ville, un emplacement privilégié à proximité des principaux monuments de la ville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Zacatin 101
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Réponse du service qualité
Dear Xi,
Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay and found the apartment clean, comfortable, and conveniently located within walking distance of the city center, shops, and restaurants.
It brings us great joy to know that you had a wonderful time during your visit. We hope to have the pleasure of welcoming you again in the future for another enjoyable stay.
Réponse du service qualité
Dear Marcio,
We sincerely appreciate your kind comments. It has been a pleasure to host you, and we are delighted to know that your experience was satisfactory.
We look forward to the honor of welcoming you again in the future.
Quality Department
Réponse du service qualité
Estimada Nuria,
Le agradecemos sinceramente su excelente valoración y sus amables palabras. Nos alegra saber que la ubicación, la relación calidad-precio y la atención de nuestro personal han cumplido con sus expectativas.
Su recomendación es muy valiosa para nosotros y nos motiva a seguir ofreciendo el mejor servicio posible a nuestros huéspedes.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Mindy,
Thank you for your feedback. We are glad to hear that you and your daughters enjoyed the location, safety, and the apartment´s amenities.
We hope to welcome you again in the future.
Réponse du service qualité
Dear Louise,
Thank you so much for your kind feedback. We are thrilled to hear that you enjoyed the central location of the apartment, as well as its proximity to restaurants, shops, public transport, and tourist attractions.
It’s also great to know that our team provided prompt and friendly assistance when needed, especially during the situation with the lockout. We truly appreciate your kind words about our staff.
We’re so glad you had a wonderful stay, and we would be delighted to welcome you back in the future.
Réponse du service qualité
Dear Mary,
Thank you for your kind feedback. We are thrilled to hear that you enjoyed the apartment´s fantastic location and appreciated the privacy it offered. It’s great to know that the arrangements for storing your luggage were helpful and that the washer/dryer provided convenience during your stay.
We would be delighted to welcome you again in the future.
Réponse du service qualité
Dear Ayhan,
We sincerely thank you for staying with us and for sharing your feedback. We apologize for any inconvenience related to cleanliness that you experienced. Please rest assured that such situations are not common in our services, and we will take your comments into account to ensure that these issues do not happen again in the future, as the satisfaction of our guests is our top priority.
Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future.
Quality Department
Réponse du service qualité
Dear Allison,
Thank you for your kind feedback. We are pleased to hear that you enjoyed the apartment´s location and found it spacious. It’s great to know that Elvira was responsive and helpful, providing useful recommendations for the area.
We are glad that the apartment offered a peaceful atmosphere despite being in a lively area, and that the amenities provided met your needs.
We truly appreciate your comments and hope to welcome you again in the future.
Réponse du service qualité
Dear Debbie,
Thank you for sharing your wonderful feedback. We are delighted to hear that you found the apartment to be ideally located, offering both proximity to all the sights and a peaceful atmosphere. It is also great to know that you appreciated the cleanliness and the equipment provided.
We are pleased that we could accommodate your request to store your luggage, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you again in the future.
Réponse du service qualité
Dear Robert,
Thank you for your kind feedback. We are delighted to hear that you found the apartment clean, comfortable, and well-located. Your recommendation means a lot to us, and we would be pleased to welcome you back in the future.
Réponse du service qualité
Dear Shahab,
Thank you for your positive feedback. We are delighted to hear that you enjoyed the location of the apartment. It would be a pleasure to welcome you back in the future.
Réponse du service qualité
Dear Martin,
Thank you very much for your kind comments. We are delighted to hear that you enjoyed our location and that your experience lived up to what one might dream of during a stay in Granada.
Regarding communication, we sincerely apologize for any inconvenience you may have experienced. Our goal is always to make communication as easy and seamless as possible. In this case, we aim to be versatile and adapt to the preferences of each guest, with WhatsApp being our primary means of contact during stays. However, we are also available through other channels, such as messages or calls, to ensure we meet our guests´ needs effectively.
As for the oversight regarding the soap, we deeply regret this inconvenience and appreciate your understanding. We strive to provide impeccable service, and your feedback helps us improve.
We sincerely appreciate that, despite these details, you were able to enjoy your stay. We look forward to the opportunity to welcome you again and provide you with an even better experience.
Réponse du service qualité
Dear Julie,
Thank you so much for your kind words. We are delighted to hear that you enjoyed the fantastic location of the apartment, its comfort, and cleanliness, as well as the convenience of being within walking distance to everything you wanted to do. It is an honor to receive your recommendation, and we would be thrilled to welcome you back in the future.
Réponse du service qualité
Estimada Maria José,
Le agradecemos mucho por sus amables palabras. Nos alegra saber que disfrutó de la limpieza, el acondicionamiento y la excelente ubicación del apartamento. Es un placer para nosotros ofrecerle un servicio de calidad, y nos complace que haya quedado satisfecho con la atención recibida.
Será un honor recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Kevin,
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience with us. It’s truly rewarding to know that our location, just across the bridge from the historic city center, provided you with the perfect balance of convenience and tranquility. We are also grateful for your kind words about our team.
It was a pleasure hosting you, and we would be delighted to welcome you back in the future.
Es war alles da, zentrale Lage! Sehr nette Begrüßung ..
Bei offener Terrassentüre sehr laut ..
Réponse du service qualité
Dear Katrin,
We sincerely appreciate your kind comments about the value for money and the welcome you received in our facilities. We are glad to hear that our central location and our services were to your liking.
Regarding the noise with the door open, this is a possible issue due to our privileged location in the heart of Granada, where life and atmosphere can be more noticeable especially during festivities and weekends. However, we hope that with the doors closed you were able to enjoy the peace and quiet that we try to offer in this special location.
Thank you again for your positive review, and we hope to have the pleasure of welcoming you back very soon.
Quality Department
The manager Elvira was friendly and helpful, the location is extremely central and yet when you close the double pane windows the apartment is quiet as a church.
Nothing worth noting.
Réponse du service qualité
Dear Gary,
Thank you very much for your kind words. We are pleased to hear that you enjoyed your stay in our flat and that the central location as well as the quietness of the space was to your liking. We are also glad to hear that our service was satisfactory. We look forward to welcoming you again in the future.
Quality Department
Réponse du service qualité
Dear Michael,
We sincerely thank you for your feedback. We are pleased to hear that you enjoyed both the location and the space, and that you found the balance between being in the centre and enjoying the tranquility. We look forward to welcoming you back in the future.
Réponse du service qualité
Estimado Gabriel,
Le agradecemos su comentario. Nos alegra saber que disfrutó de la excelente ubicación del apartamento, así como de la tranquilidad del barrio y las comodidades cercanas. Nos complace también que la limpieza y la comodidad hayan cumplido con sus expectativas. Esperamos poder darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Melody,
We sincerely thank you for your kind review. We are glad to hear that your experience was so positive and that the attention you received and the cleanliness and location of the flat met your expectations. We are also pleased that our recommendations and the air conditioning helped to make your stay even more comfortable.
We look forward to welcoming you again in the future and thank you once again for your kind words.
Réponse du service qualité
Dear Charlita,
Thank you very much for your kind review. We are pleased to know that you enjoyed the central location of our accommodation and that the attention provided by the host was to your liking.
We look forward to welcoming you again in the near future.
Réponse du service qualité
Dear Matteo,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Réponse du service qualité
Dear Kayleigh,
Thank you very much for your review. We are glad to hear that the location of the flat in the centre of Granada was ideal for your visit and allowed you to fully enjoy the sights. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Francois,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Estimado Octavio,
Muchas gracias por su comentario. Nos alegra saber que encontró todo en perfecto orden y tal como se muestra en las fotos. Es un placer saber que disfrutó de la céntrica ubicación, así como de la oferta gastronómica y la proximidad al transporte para acceder a los monumentos turísticos. Estamos encantados de que su experiencia haya sido positiva y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.
Réponse du service qualité
Dear Smruthi,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Réponse du service qualité
Dear Kelvin,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Las almohadas eran algo bajas para nuestro gusto.
Réponse du service qualité
Estimada Paula,
Muchas gracias por sus amables comentarios. Nos alegra saber que disfrutó de la excelente ubicación del apartamento, así como de las comodidades, la limpieza y el servicio ofrecido por nuestro personal. Es gratificante saber que pudieron descansar tranquilamente.
En cuanto a las almohadas, lamentamos que no hayan cumplido con sus expectativas. Como bien menciona, la comodidad puede variar según los gustos personales, pero agradecemos su observación y lo tendremos en consideración.
Esperamos tener el placer de recibirla nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear 진영 이,
We sincerely thank you for taking the time to share your experience. We are glad to hear that you enjoyed both the location of our flat and the friendliness of our host. It is gratifying to know that you had a good stay.
We deeply regret that the cleanliness of the bedding, such as pillows and cushions, was not up to your expectations. We are surprised by this comment, as this aspect of our services usually receives very positive feedback. However, we appreciate your comment and are committed to improving this aspect to ensure that this type of situation does not occur in the future.
Once again, we apologise for any inconvenience this may have caused. Despite this setback, we sincerely hope that you enjoyed your stay in our flat and that you will consider returning in the future.
Réponse du service qualité
Dear Eitan,
We would like to express our sincere gratitude for your kind words and for choosing our
apartment for your recent stay. We are delighted to hear that you enjoyed your time with us
and appreciate your positive feedback. Thank you again for your review, and we look forward
to welcoming you back soon.
Réponse du service qualité
Dear Ivan,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Robyn,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department
Réponse du service qualité
Dear Lucy,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department
Réponse du service qualité
Dear Mannar,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Quality Department
Réponse du service qualité
Dear Naima,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Great location, clean, comfortable and well equipped
A luggage service when you arrive earlier or whatever.We left later that the check out would be useful.
Réponse du service qualité
Dear Christian,
Thank you for your positive feedback. We are pleased that you enjoyed our property´s great location, cleanliness, comfort, and amenities.
Your suggestion for a luggage service for early arrivals or late departures is appreciated and noted. We understand the convenience it would provide and will take it into consideration for future improvements.
We hope to welcome you back soon for another pleasant stay.
Quality Department.
Réponse du service qualité
Dear Donald,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Claire,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Réponse du service qualité
Dear Dave,
Thank you for staying with us and for taking the time to share such a lovely review. We are glad that, despite being located in the center of the city, you found the apartment quiet. Was a pleasure hosting you and we hope you give us the chance to welcome you again soon.
Réponse du service qualité
Dear Tuğba,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Réponse du service qualité
Dear Jinger,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Réponse du service qualité
Dear Hubert,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Réponse du service qualité
Dear Luis,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Réponse du service qualité
Dear Sabine,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Réponse du service qualité
Estimada Maila:
Nos alegra saber que disfrutó de la ubicación de nuestro apartamento en Granada. La ubicación es un aspecto fundamental para nosotros, y su satisfacción nos llena de alegría.
Réponse du service qualité
Dear Amanda,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your opinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Réponse du service qualité
Dear Logan,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
central location
no access by car, but it´s classic in the city center
Réponse du service qualité
Dear Kadriye,
Thank you for your positive feedback and for highlighting the ideal location of our apartment for exploring the center of Granada. We´re glad to hear that you found the apartment very nice as well. While we understand the limitation of no access by car, especially in city centers, we appreciate your understanding of this aspect.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Andrew,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your opinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Réponse du service qualité
Dear Alexandria,
Thank you for sharing your positive experience. We´re delighted to hear that you enjoyed the convenient and safe location of our property, as well as the ease of access to nearby amenities and parking facilities. We strive to ensure a seamless experience for our guests, and we´re glad to hear that communication with our host was straightforward. Should you choose to visit again, we would be more than happy to welcome you back.
Nada
Réponse du service qualité
Estimada Paola,
Nos alegra saber que disfrutó de la excelente ubicación de nuestro establecimiento y que pudo descansar sin ningún ruido. Su satisfacción es nuestra prioridad y esperamos poder recibirla nuevamente en el futuro para brindarle otra estancia tranquila y placentera.
Departamento de Calidad.
The staff needed to hand over the keys in person, and I had to wait downstairs for more than 20 minutes, which was very inconvenient. Although there is a washing machine, there is no laundry detergent and no drying facilities. You need to handle the bedding of the sofa bed yourself, including the sheets and quilts.
Réponse du service qualité
Dear Jing,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the location convenient and the room cozy. We sincerely apologize for any inconvenience caused by the delay in handing over the keys. While such delays are not typical of our service, unforeseen circumstances can occasionally arise, leading to unexpected delays. Please rest assured that we are continuously working to improve our processes to ensure a smoother experience for our guests in the future. Regarding the laundry detergent, typically, we do provide detergent as a courtesy for all our guests, so we regret that it was not the case in your situation, and we will work to prevent this situation from recurring in the future. Additionally, drying racks are available in all apartments for clothes. Regarding the sofa bed bedding arrangement, we usually do not have it prepared unless specifically requested by the guest upon arrival. This is because we understand that guests may have different preferences for its use. However, if requested, we are more than happy to prepare it attentively without any issues. Your understanding is greatly appreciated as we continuously strive to improve our services. We hope to have the opportunity to welcome you back and provide a more seamless stay.
Quality Department.
Nothing!
Réponse du service qualité
Dear Vucaj,
Thank you so much for your wonderful review. We are thrilled to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to the opportunity of hosting you again in the future.
Quality Department.
Réponse du service qualité
Dear John Roche,
Thank you for your fantastic review. We´re delighted to hear that you had a superb experience from start to finish, appreciating the cleanliness, warmth, and brilliant location of the apartment. We´re glad we could promptly address the issue you encountered, providing you with 5-star treatment. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit.
Réponse du service qualité
Dear Tatiana,
Thank you for your kind words and positive review. We´re delighted to hear that you enjoyed the top location in the heart of Granada, surrounded by wonderful shops, cafes, and restaurants. It´s wonderful to know that our apartment met your expectations in terms of cleanliness and amenities. We would be thrilled to host you again if your travels bring you back to Granada. Your satisfaction is our priority, and we appreciate your feedback.
Réponse du service qualité
Dear Kate, We appreciate your feedback and we´re glad to hear that it was easy to find and centrally located, making it ideal for walking. We value your input and hope to have the opportunity to host you again.
Quality Department
尽管在到达前半个小时应告知准确的到达时间，但是等待取钥匙还是让我们在冷风中等了足足十五分钟。 很严格不太友好的房东，只是要求晚15-30分钟离开房间，以还有新房客入住为由，不同意。 窗外就是商业街，噪音大，夜深时还有喝醉酒的人的大声叫喊声。 停车场到住宿房源不是很近。
Réponse du service qualité
Dear Joy,
Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you enjoyed the stylish decoration of the kitchen and found the bed comfortable. We sincerely apologize for any inconvenience you experienced. Delays in key handovers are not typical of our service, and we regret that you had to wait for it. Please be assured that we will investigate this matter to identify any unforeseen circumstances that may have caused the delay. Regarding check-out flexibility, we regret to inform you that, as you mentioned above, due to the need to prepare the apartment for the next guests, we are unable to extend check-out times.
We regret any disturbance caused by the street noise and understand that its intensity may fluctuate based on seasonal factors and events in the city center. We apologize that your experience coincided with heightened noise levels due to these factors. Nonetheless, we will explore the potential for enhancing soundproofing in the future to mitigate such impacts.
In terms of car accessibility, being located in the vibrant center of our wonderful city, surrounded by monuments and within a pedestrian zone, does pose a challenge regarding parking availability. Nevertheless, our team is readily available to offer guidance on the most convenient parking options in the vicinity. We appreciate your understanding, and we hope you enjoyed your overall stay, and should your travels bring you back, we would be grateful for another opportunity to provide you with a more seamless experience.
Quality Department.
Réponse du service qualité
Dear Daniel & Geraldine,
Thank you for your kind words. We´re delighted to hear you had a positive experience with Roberto as your host. Flexibility with check-in and the thorough introduction to the apartment are aspects we prioritize. It´s wonderful to know our central location and amenities contributed to your enjoyable stay. Your recommendation means a lot to us. We look forward to hosting you again whenever your travels bring you to Granada.
Réponse du service qualité
Dear Laura,
Thank you for your kind words about our place. We´d like to clarify that Roberto may not be an individual host, but rather, our property is managed by a dedicated staff who always be there to assist you. We appreciate your understanding and are glad you found the place enjoyable. If there´s anything specific you´d like to share or inquire about, please feel free to reach out. We hope to have the opportunity to host you again in the future.
Réponse du service qualité
Dear Lucy,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Jasmine,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Caitlin,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Réponse du service qualité
Dear Tannis,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Réponse du service qualité
Dear Chris,
We greatly appreciate your detailed review of your recent stay in our apartment. It´s wonderful to hear that you enjoyed the central yet peaceful location, as well as the well-maintained condition of the apartment and its amenities.
We apologize for any confusion caused by multiple pre-check-in messages. We´ll certainly work on improving this process. Your positive feedback and recommendation are valuable to us, and we hope to have the pleasure of hosting you again.
Réponse du service qualité
Dear Kelly,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Nichts
Réponse du service qualité
Dear Marlen,
Thank you so much for your kind words. We´re thrilled to hear that you had such a wonderful experience during your stay. It´s great to know that you found our communication, parking information, location and restaurant recommendations to be helpful. We take pride in offering tastefully decorated apartments with all the necessary amenities. We appreciate your feedback and hope to welcome you back soon.
Quality Department.
Réponse du service qualité
Dear Cathy,
Thank you for your enthusiastic recommendation. We´re delighted that you had such a positive experience during your stay with us. It´s wonderful to hear that you found our accommodation to be exceptionally clean, well-located, soundproof, and well-equipped. We take pride in providing a comfortable and secure environment for our guests, and we´re pleased that you enjoyed our proximity to bus stations, tourist attractions, shops, restaurants, and cafes.
We appreciate your kind words about the accuracy of our listing photos and our responsive communication. Your satisfaction is paramount to us, and we´re thrilled that you consider us an excellent choice. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Daniel,
Thank you for your kind review. We´re delighted to hear that you appreciated our great location and amenities. We strive to provide a comfortable and convenient experience for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Julie,
Thank you for your concise and positive review. We´re delighted to hear that you loved the apartment and enjoyed the surrounding area. If you ever decide to visit again, please know that we´d be more than happy to welcome you back. Your satisfaction is important to us, and we hope to provide you with another great experience in the future. Thank you for choosing our apartment for your stay.
Réponse du service qualité
Dear Deb,
Thank you very much for your gracious review. We´re delighted to hear that you found our apartment beautiful and well-furnished, making it an ideal choice for a couple´s stay. Our central location is indeed a prime feature, and we´re pleased to know that it provided you with easy access to shops, restaurants, and tourist attractions.
It would be a pleasure to welcome you back, and we hope your next visit is just as enjoyable as this one.
Perfectly located near lots of shops and restaurants, within easy walking distance of attractions. A wonderful apartment with excellent facilities and cleanliness. Excellent communication and efficient and friendly arrival with the apartments representative (Marta) I would recommend this apartment highly.
Everything about the apartment was excellent.
Réponse du service qualité
Dear Steve,
Thank you for your kind words highlighting the location of our apartment, facilities and cleanliness. we are delighted to know that we met your expectation about the apartment, and also we are glad to hear that our doveted staff was very helpfull and friendly, making your stay more pleasant. We are continually striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Réponse du service qualité
Dear Marco,
Thank you for sharing your positive experience with us. We´re delighted that you enjoyed the stylish apartment´s convenient location near Catedral de Granada and the variety of activities in the area. It´s wonderful to hear that you found the place comfortable with excellent facilities, and that the air conditioning ensured a comfortable night´s sleep. We´re glad Elvira provided you with friendly and helpful service during check-in. Your recommendation is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Inin,
We´re grateful for your thoughtful review of your stay at our city center apartment, located conveniently next to the cathedral. It´s wonderful to know that our friendly and helpful host ensured a smooth check-in experience for you. We´re delighted that you felt right at home during your time here.
We apologize for any inconvenience you encountered with operating the washer cum dryer. Your feedback is important to us, and we appreciate your suggestion to reach out to the host for instructions. We´ll work on providing clearer instructions to make the appliance easier to use for our guests.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your future visits.
Réponse du service qualité
Dear Dallas,
We are glad to know that you found the location of our apartment, cleanliness and facilities convenient for your stay. Knowing that our apartment met was up to the task make us very happy. It´s a pleasure serve clients like you and we hope to see you again in the future.
Réponse du service qualité
Dear Burak,
Thank you for noting the convenient location of our apartment, facilities and claening in your review. We strive to provide a comfortable stay and knowing that we met your expectations motivates us to improve every day. We appreciate your kind words and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Amechi,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and we are glad to know that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Réponse du service qualité
Dear Btitt,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Réponse du service qualité
Dear Rohan.
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Réponse du service qualité
Dear Taylor,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Réponse du service qualité
Dear Alex,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Maria Isabel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Fabiola Bazo,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Enzo. We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Estimada Diana. Apreciamos que destaque la ubicación central de nuestro apartamento. Es gratificante saber que consideró nuestra ubicación como un factor positivo en su estancia. Gracias por su valiosa retroalimentación y esperamos la oportunidad de servirle nuevamente en el futuro. Jose L.H. Campos Director de Calidad.
Réponse du service qualité
Dear Sean. We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.Jose L.H. Campos.
Quality Department Manager.
Réponse du service qualité
Dear Meredith,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Miriam,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. We hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rachel,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Anapaula:
Muchas gracias por elegirnos para su visita a Granada y por escribir este comentario remarcando la ubicación. Esperamos recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Graeme,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yves,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Collen,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Lorena:
Lamentamos sinceramente que su apartamento diera a un patio interior. Nosotros siempre nos esforzamos por cumplir con las expectativas de nuestros huéspedes, pero en esta ocasión, parece que no hemos cumplido con las expectativas en cuanto a la vista del apartamento.
Es importante destacar que en nuestro bloque de apartamentos ofrecemos una amplia variedad de opciones, tanto en interiores como en exteriores, por lo que esperamos poder ofrecerle una experiencia más satisfactoria en el futuro. Agradecemos, no obstante, el comentario positivo sobre la ubicación del apartamento, lo cual nos complace.
Agradecemos sinceramente por elegirnos para su estancia y esperamos tener la oportunidad de recibirle de nuevo en el futuro para brindarle una experiencia excelente.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Dustin,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Brian,
Thank you for choosing our apartment for your holiday in Granada and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Pedro:
Gracias por elegir nuestro apartamento para su estancia en Granada. Estamos encantados de saber que ha disfrutado del apartamento. Esperamos volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Robert,
Thank you for taking the time to share your feedback with us. We are pleased to hear that your initial concerns regarding noise were not an issue during your stay thanks to the interior design of the apartment and the quality noise insulation. Our team takes great care to ensure that our guests enjoy a comfortable and peaceful stay.
We do apologize for the inconvenience caused by the building entrance door not latching properly. Our team has taken note of this issue and is working diligently to rectify it. We appreciate your patience and understanding in this matter.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Keshia,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Dittmer,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mags,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Corine,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Léonie,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Víctor:
Muchas gracias por compartir sus experiencias en nuestro apartamento Zacatín 101 con nosotros. Es un honor leer que encuentre el apartamento todo un lujo gracias a la decoración y limpieza, así como la ubicación. Tenemos un gran equipo que trabaja a diario para entregar cada apartamento en óptimas condiciones y nos alegra leer que así lo encontrara usted.
Gracias nuevamente por sus palabras, esperamos poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Nicholas,
We are extremely happy to know that our apartment has met all of your expectations and that you enjoyed your stay with us to the utmost. We will be delighted to welcome you back again on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Ivette:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Melanie,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Daniella,
Thank you for the review and for the recommendation. Knowing that you were comfortable in the apartment is our greatest satisfaction.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear George,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy we were able to meet all your needs during your stay and hope to welcoming you back very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rebecca, First of all we would like to express our sincerest gratitude for your trust and loyalty to Genteel Home for your holidays and for choosing our apartment this time around, it is indeed a great source of satisfaction to read that you had a pleasant stay with us. We are sorry to hear that on the last day you had an incident involving someone unconnected to us. It is not common to have fireworks lit in the city and we are sure it was unintentional. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
It was a little more noisy than I expected. We could hear the upstairs neighbors and also outside the apartment was a lot of noise. Also made devices in the apartment made noises that I had to get used to.
Réponse du service qualité
Dear Gerben,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
accettazione complicata e confusionaria , informazioni inesatte e poco chiare, persona con cui era difficile comunicare (ci siamo dovuto fare anche il letto)
El interfono no funciona bien, creo que los timbres están cruzados.
Réponse du service qualité
Estimada Cristina, muchas gracias por elegir nuestro apartamento y por su calificación positiva de la estancia. Nos alegra saber que la ubicación, belleza y la limpieza del apartamento fue lo mas destacado de su experiencia. Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Cozy apartment, right in the city center. Great amenities, including a washing machine with a dryer. Perfect for a couple. Good design and space, for a really good price.
It´s a bit dark, but I guess that´s normal in the buildings in the city center. It wasn´t really a problem anyway.
Réponse du service qualité
Dear Aleksandra, thank you very much for choosing our apartment for your stay and for sharing your constructive feedback with us.
It would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Réponse du service qualité
Estimada Isabel, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nos alegra saber que disfrutó de su estancia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
- Location was close to the main areas in Granda. - Host were friendly at check-in and showed us around the apartment. - Came to meet us so we could store our luggage a couple hours after checkout. - Very well priced, but next time I would opt for a 2 bedroom for 4 people (they didn´t have 2 bedroom because we booked late.) - It has a clothes washer AND dryer! A lot of service apartments only have a washer and no dryer, so this was a huge plus!
- Did not have a give us an option to store luggage prior to check-in. Options provided would have cost us 60+ euros which wasn´t a good solution for us. - The hot water tank was really small so we could only get 2 showers in before having to wait for the hot water tank heat up again. - Apartment was very tight, but the space was well designed.
Réponse du service qualité
Dear Hansen, thank you for sharing your valuable feedback on your recent holiday experience with us, we really appreciate your comments.
It would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Réponse du service qualité
Estimado Alejandro, le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso leer que fuimos capaces de hacer especial su estancia.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Muy buena ubicación, limpieza y decoración esmerada del apartamento. Elvira nos recibió a la llegada, dispuesta a facilitarnos la estancia con múltiples detalles y recomendaciones que nos han sido muy útiles!
Réponse du service qualité
Estimada Sonia, muchas gracias por compartir su experiencia personal y por sus amables palabras hacia nuestro personal. Estamos encantados de saber que todos ellos han contribuido a su bienestar durante su estancia entre nosotros.
Esperamos que nos visite de nuevo en el futuro.
Aija T.
Departamento de Calidad