C’est un bel appartement avec une chambre et une salle de bain situé dans un bâtiment historique du centre de Grenade, qui a été entièrement restauré, en respectant les éléments architecturaux de la façade.
En entrant dans l’appartement, nous accédons directement au salon, décoré avec des meubles de qualité et qui dispose d’un canapé-lit double de 1,50 cm, d’une table d’appoint, de chaises et d’une Smart TV de 50 pouces. La cuisine est ouverte sur le salon et dispose de tous les ustensiles nécessaires pour rendre votre séjour plus confortable. À côté de la cuisine, il y a une table à manger avec des sièges pour 4 personnes. Cette chambre est très lumineuse car elle dispose de 3 balcons avec vue sur la Rue Mesones et la Placeta de Santo Cristo.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. De 11h00 - 21h00. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Mesones II
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Très bel établissement, confortable et joli. Proche de tout les monuments. Tout est parfait.
Réponse du service qualité
Dear Sandrine,
Thank you for your lovely review. We are delighted to hear that you found the accommodation comfortable and beautiful, and that its proximity to the monuments enhanced your experience.
It is truly rewarding to know that everything met your expectations. We would be honored to welcome you again on your next visit.
Quality Department
Réponse du service qualité
Estimada Isabel,
Le agradecemos por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que haya encontrado el baño frío y que no hubiera un sistema de calefacción adecuado para su comodidad.
Siempre nos esforzamos por garantizar que todas las áreas del alojamiento ofrezcan el máximo confort a nuestros huéspedes. Su observación es muy valiosa y la revisaremos cuidadosamente para considerar posibles mejoras en este aspecto.
Le agradecemos nuevamente por sus comentarios, ya que nos ayudan a seguir mejorando nuestros servicios. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Ubicación, limpieza, comodidad y simpatía del anfitrión. Ya estuve hace 2 años y repetimos. Ya es nuestro rincón de Granada particular. 100% recomendable.
Este edificio no cuenta con ascensor, y nos tocó la segunda planta. Pero un poco de ejercicio viene bien. Tienen otros de la misma cadena con ascensor. Pero nos encantó esta ubicación
Réponse du service qualité
Estimada Inmaculada,
Muchas gracias por sus amables comentarios. Nos complace enormemente saber que, al igual que en su anterior estancia, disfrutaron de la ubicación, la limpieza, la comodidad y la atención de nuestro equipo. Es un honor saber que este se ha convertido en su rincón particular de Granada.
En cuanto al ascensor, aunque como bien mencionamos en nuestro anuncio la falta del mismo en este edificio, nos alegra saber que no supuso un inconveniente y que disfrutaron de la ubicación.
Le agradecemos profundamente su recomendación y esperamos recibirles nuevamente en su próxima visita a Granada.
Departamento de Calidad
Réponse du service qualité
Estimado Pablo,
Le agradecemos sinceramente por su comentario. Nos complace saber que la ubicación fue de su agrado. Trabajamos para ofrecer a nuestros huéspedes la mejor experiencia posible, y nos alegra saber que en este caso hemos cumplido con sus expectativas.
Esperamos poder recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Estimada Zenaida,
Le agradecemos sinceramente por su amable comentario. Nos alegra saber que todo fue perfecto durante su estancia y que disfrutó de nuestra ubicación, que es sin duda uno de los puntos más destacados de nuestro alojamiento.
Estaremos encantados de recibirle nuevamente en el futuro y de ofrecerle otra experiencia igualmente satisfactoria.
Departamento de Calidad
Modern and beautiful. Amazing location. Comfortable bed. Beautiful and functional for nice dinner. Very comfortable stay. Staff super friendly and helpful.
Very noise. The position is very central but the walls seem not strong enough. I could hear all the movement in the street two floor below. Close the wood window helped a bit but still quite noise. Very narrow stairs.
Réponse du service qualité
Dear Elena,
We sincerely appreciate your feedback and are pleased to know that you enjoyed the location, the modern design, the comfort of the bed, and the attentive service of our team. We strive to make each stay as pleasant as possible, and it means a lot to us that you enjoyed these aspects.
We regret any inconvenience related to noise. Being in the heart of the city, it is true that the movement of people, especially during holidays and weekends, can be more noticeable. We continuously work to provide high-quality accommodations and soundproofing, though we are sorry that this aspect was not entirely satisfactory on this occasion.
Regarding the stairs, we are sorry that they did not meet your expectations. We take your observations seriously, as we aim to improve in every possible area.
Thank you once again for your feedback, and we look forward to welcoming you back for an even more enjoyable stay.
Quality Department
It was a bit loud at night as it is located in the center and we had a couple sleepless nights. That is on me as I missed that on other reviews.
Réponse du service qualité
Dear Margherita,
We sincerely thank you for sharing your experience. We are very pleased to hear that you enjoyed your stay at our property and that you found the space as beautiful and spacious as you expected. It is also a pleasure to know that the location, close to the square and surrounded by restaurants and shops, was to your liking.
Regarding the external noise you mentioned, we understand that it can be annoying, especially in such a central area. Being in the heart of the city, it is true that on weekends and during local festivities there can be more activity in the surrounding streets and shops. We greatly value our guests´ rest and are constantly working to improve the soundproofing of our facilities to minimise any impact, although we regret that on this occasion we were unable to fully satisfy this aspect.
We sincerely appreciate your feedback, which will help us to consider improvements in this area. Your feedback is very valuable to us, and we are always looking for ways to enrich our guests´ experience.
We look forward to welcoming you back on your next visit and providing you with an even more enjoyable stay.
Quality Department.
No elevator and 2nd floor with luggage is hard. Sensors light in stairs didn´t work properly, I had a small fall down. Hot water didn´t work.
Réponse du service qualité
Dear Ana,
Thank you very much for your positive comments about the cleanliness and the excellent location of our accommodation. We are glad that you found these aspects satisfactory.
We sincerely regret if the absence of a lift caused you any inconvenience. We always try to be as transparent as possible in our descriptions and photographs, so this information is reflected in the advert for our guests to take into account when booking.
Regarding the operation of the light sensors in the common areas, we regret the incident and any inconvenience this may have caused you. Although the maintenance of these areas is not under our direct management, we will do our best to make them aware of the issue so that they can take appropriate action.
Regarding the hot water, we regret any inconvenience in this regard and thank you for bringing this to our attention. We will pass on your observation to our maintenance team to take the necessary measures to ensure that future guests enjoy a smooth stay.
We thank you again for your comments and hope to have the pleasure of welcoming you again, providing you with an even more satisfying experience.
Quality Department
Réponse du service qualité
Dear Antonello,
We sincerely thank you for your kind comments. We are pleased to know that you found the flat to be in an excellent state of care and cleanliness, and that the kitchen was up to your expectations, well equipped for your comfort.
It is also a pleasure to know that you found our central location ideal for enjoying the city. We value your feedback very much and are glad you had a pleasant stay.
Thank you for your preference, and we hope to have the opportunity to welcome you again in the future.
Quality Department
Very beautiful and cozy styled apartment with all facilities you need. Good bed and sofa for sleeping. Nice location, but can be noisy at night because of the cafes around. Anyway I would always recommend it.
Réponse du service qualité
Dear Farisa,
We sincerely thank you for your kind comments about the flat. We are pleased to hear that you found the space cozy and well equipped, and that both the bed and sofa were to your liking. We are also glad that the location was convenient for exploring the sights of the city.
Regarding the noise at night, we understand that being in the city centre this can mean more foot traffic and activity in the surrounding area. We endeavour to ensure that the soundproofing of our flats is as effective as possible. However, we appreciate your feedback and will review this aspect to make any necessary improvements.
Thank you again for your valuable recommendation and we look forward to welcoming you on future occasions.
Quality Department
Location was excellent, right in the heart of the city. Be mindful that you cannot drive a car to the front door as it is located in a pedestrian street.
Réponse du service qualité
Dear Behzad,
Thank you very much for your review and for highlighting the excellent location of our flat in the heart of the city. We are sorry if access caused any inconvenience during your stay. This is because we are located in the historic centre where many of the old streets are narrow and pedestrianised, a measure designed to preserve their historic value.
We sincerely appreciate your comments and kind words and hope to have the opportunity to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Yasin,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department
Réponse du service qualité
Dear Chantel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Muy buena ubicación.
Por estar en el centro son inevitables algunos ruidos de la gente a la noche. Por suerte las aberturas de doble vidrio son muy buenas.
Réponse du service qualité
Estimado Guillermo,
Muchas gracias por su comentario. Nos alegra saber que disfrutó de nuestra excelente ubicación.
Lamentamos si el ruido causó algún inconveniente durante su estancia. Como bien comenta, al estar en el centro de la ciudad, la aparición de algunos ruidos puntuales puede ser inevitable, especialmente durante los fines de semanas o festividades celebradas en la zona. Aun así, nos alegra que el sistema de doble cristal cumpliera correctamente con su función, aislando cualquier ruido exterior y garantizando su descanso.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Georgina,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Réponse du service qualité
Dear Katelyn,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Réponse du service qualité
Dear Mayank,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Soy alergica al polvo y habia bastante debajo de la cama.
Réponse du service qualité
Estimada Ouassima:
Agradecemos su comentario y lamentamos mucho que su experiencia con la limpieza no haya sido la que esperaba. Mantener unos altos estándares de limpieza es una prioridad absoluta para nosotros, por lo que sus comentarios son tomados con seriedad y nos preocupan profundamente.
Departamento de Calidad.
Réponse du service qualité
Dear Gustav,
We are thrilled to read your review and to know that you found our apartment new and well decorated. However, We regret any inconvenience regarding the noise. It is important to note that noise levels in the area may vary depending on the time of year or festivities held in the area. However, we will review the soundproofing system in case any improvement is needed. Again, we regret any inconvenience in this regard. Your feedback is highly appreciated, we hope to have the opportunity to host you again in the near future to offer you a better stay.
Across the street at 6:00 construction workers were doing a demolition. Very bad and loud. But it may be over now
Réponse du service qualité
Dear David,
Thank you for your feedback and for highlighting the excellence of the apartment. We deeply regret the disturbance you experienced due to the construction work across the street.
Unfortunately, the noise from construction is beyond our control, especially when the work is being carried out within the hours permitted by the local municipality. We understand how disruptive this can be and sincerely apologize for any inconvenience it caused during your stay.
We appreciate your understanding and patience in this matter. Should you choose to stay with us again, please let us know, and we will do our best to accommodate you in a quieter location, if possible.
Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide a more serene experience.
Quality Department.
Réponse du service qualité
Dear Miguel,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Réponse du service qualité
Dear Jessica,
Thank you very much for your lovely review. We´re thrilled to hear that you loved your stay with us and that everything, from the location to the accommodations, hosts, and amenities, met your expectations. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.
Por poner algo, hace un poco de frió en el apartamento y el aire acondicionado iva regular. Y el sofá cama y las almohadas no son muy cómodas. Por lo demás todo bien
Réponse du service qualité
Estimada Cristina:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro establecimiento. Nos complace saber que encontró nuestra ubicación céntrica y que, en general, disfrutó de su estancia.
Lamentamos mucho que haya experimentado algo de frío en el apartamento y que el aire acondicionado no haya funcionado correctamente. Su comodidad es nuestra prioridad, y lamentamos cualquier inconveniente que esto haya causado. Tomaremos nota de sus comentarios y revisaremos el sistema de calefacción y aire acondicionado para garantizar que funcione adecuadamente en el futuro.
Respecto al sofá cama y almohadas, entendemos que las preferencias de comodidad pueden variar de una persona a otra. Sin embargo, apreciamos sus comentarios y los tendremos en cuenta para futuras mejoras.
Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
Réponse du service qualité
Estimada Lucia, Agradecemos sinceramente su breve pero valioso comentario sobre nuestro establecimiento. Nos complace saber que ha percibido nuestra ubicación como excepcionalmente céntrica. Su reconocimiento es muy apreciado, y esperamos tener el honor de recibirlo/a nuevamente en el futuro.
Departamento de Calidad
El ruido
Réponse du service qualité
Estimada Mercedes:
Gracias por compartir su valiosa reseña con nosotros. Nos alegra saber que la ubicación de nuestro apartamento fue de su agrado. Sin embargo, le pedimos disculpas por las molestias que haya experimentado con respecto al ruido exterior. Entendemos que los niveles de ruido pueden ser ocasionales y pueden variar según horarios específicos y eventos que sucedan en la ciudad. No obstante, tomaremos medidas para mejorar la insonorización de nuestro alojamiento para garantizar el correcto descanso y comodidad de todos nuestros huéspedes. Esperamos volver a verle en un futuro próximo y ofrecerle un mejor servicio.
Departamento de Calidad.
Réponse du service qualité
Dear Lesley,
Thank you for your delightful review. We´re thrilled you enjoyed our super central location and beautifully decorated apartment. It´s wonderful to hear you appreciated the peaceful bedroom, comfortable bed, and the charm of the balconies with great architecture views. We aim to provide a quiet and welcoming space for our guests. Your kind words inspire us, and we look forward to hosting you again for another enjoyable stay.
Nos gustó todo. Decoración, ubicación, comodidad. Lo recomiendo.
Réponse du service qualité
Estimado Ignacio, Agradecemos sinceramente su elogioso comentario sobre su experiencia en nuestro establecimiento. Nos complace enormemente saber que disfrutaron de la decoración, ubicación y comodidad del lugar. Su recomendación es invaluable y nos llena de satisfacción. Esperamos tener el privilegio de recibirle nuevamente en el futuro y seguir superando sus expectativas.
Departamento de Calidad
Réponse du service qualité
Estimada Carolina:
Agradecemos sinceramente su comentario y lamentamos mucho saber que su experiencia se vio afectada por el ruido en el apartamento. La comodidad y el descanso de nuestros huéspedes son de suma importancia para nosotros.
Nos gustaría informarle que el ruido es un aspecto inusual y puede depender de la época del año y la hora del día, así como diferentes festividades que se celebran en determinadas fechas. Lamentamos que su estancia coincidiera con algún hecho puntual. Aún así, estamos constantemente trabajando para minimizar cualquier molestia relacionada con el ruido, y su retroalimentación nos ayuda a ser más proactivos en la gestión de estos aspectos.
Valoramos su tiempo y sus comentarios, y estamos comprometidos a mejorar para brindar una experiencia más placentera a nuestros huéspedes. Si decide honrarnos con otra estadía, háganoslo saber para garantizar que su experiencia sea excepcional.
Réponse du service qualité
Dear Caleigh,
Thank you for sharing your thoughts with us. We´re pleased that you found the apartment spacious, beautifully decorated, and conveniently located. Being in the city center, close to the most popular monuments such as the Cathedral of Granada does mean that the vibrant life outside can sometimes be heard within the apartment during the day. We apologize if this caused any disturbance to your stay. We take the comfort of our guests seriously and are actively looking for ways to improve the soundproofing of the apartment to ensure a more peaceful experience. Your feedback is instrumental in helping us enhance our accommodations. Thank you again, and we hope to have the chance to host you in the future, ensuring a quieter and more restful visit.
Muchos ruidos por la noche
Réponse du service qualité
Estimada Margarita:
Agradecemos mucho su amable reseña sobre su estancia en nuestro apartamento. Nos alegra saber la ubicación cumplo sus expectativas. Por otro lado, lamentamos los inconvenientes ocasionados respecto al ruido, estar localizados en el centro de la ciudad, puede traer consigo algunos momentos puntuales de ruido en el exterior, agradecemos su comentario y tomaremos acciones para mejorar el aislamiento del ruido en nuestros apartamentos, y evitar que esta situación se repita en el futuro.
Esperamos tener el placer de darle la bienvenida nuevamente y seguir brindándole experiencias memorables.
Departamento de Calidad.
Le bruit un peu la nuit mais c’est normal puisqu’on est au centre
Réponse du service qualité
Dear Hajar,
Thank you for sharing your experience with us. It´s wonderful to hear that our apartment exceeded your expectations and provided everything you needed. We glad to know that our friendly staff was helpful. On the other hand, thank you for understand that, as you mention above, our apartment is located in the heart of the city therefore sometimes the nighttime noise is understandable. We´re delighted that overall, your experience was enjoyable. We hope to have the opportunity to host you again soon.
Quality Department
Réponse du service qualité
Dear Merouane,
Thank you for acknowledging the central location of our apartment and cleanliness in your review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Réponse du service qualité
Dear Ahmed,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Sinceramente era tutto ok.
Réponse du service qualité
Dear Massimo,
Thank you for your lovely review. We´re glad you appreciated the recently renovated and tastefully furnished apartment. The fantastic location adds to its appeal. We strive to provide attentive and friendly service, ensuring a seamless experience. We´re delighted that everything met your expectations and hope to host you again soon. Thank you again for choosing us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ryan. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that our staff was able to make your stay more enjoyable and that you found them helpful and friendly. We are proud to know that our team was able to provide you with exceptional service and look forward to the opportunity to welcome you back in the near future and offer you another unforgettable experience. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Daesun,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Blanca:
En nombre de todo el equipo, queremos expresar nuestro más sincero agradecimiento por su valioso comentario sobre su estadía con nosotros. Nos complace saber que cumplimos con sus expectativas y que disfrutaron de una experiencia agradable. Su opinión es muy importante para nosotros y nos ayuda a mantenernos enfocados en nuestro compromiso con la calidad y la satisfacción del cliente. Esperamos tener la oportunidad de recibirlos nuevamente en el futuro y continuar brindándoles un servicio excepcional.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Victoria,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alice,
we´re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, comfort, and exceptional service we provide. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Azucena:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Granada. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Por decir algo que no teniamos para tender la ropa, pese que hubiera lavadora, la ubicación genial porque es en el centro, lo malo que no esperaba no poder apenas abrir las cortinas y ventanas xq sino te ve todo el mundo por lo demás de verdad genial para pasar unos días más que de sobra.
Réponse du service qualité
Estimada Diana:
Nos alegra saber que disfrutó de su estancia en nuestro apartamento en Granada
y que encontró nuestra ubicación conveniente para explorar la ciudad. Lamentamos que no hallara tendedero en el alojamiento. Nuestro personal siempre está dispuesto a proveer lo que esté en nuestro poder para hacer su estancia más cómoda. No dude en comunicarnos cualquier falta en futuras estancias con nosotros. Gracias por su amable reseña y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Die Wohnung liegt sehr zentral - mitten in der Innenstadt-, in einem traditionellen Haus, ist sehr schön eingerichtet, mit grossem Bad, hell und gut ausgestattet. Die Schlüsselübergabe erfolgte persönlich, sehr freundlich und man wurde noch mit einigen Tipps für die Stadt versorgt. Viele Sehenswürdigkeiten sind von der Wohnung aus gut zu Fuss erreichen. Wir waren in der Semana Santa dort und konnten vom Balkon die Prozessionen verfolgen - ein ganz besonderes Erlebnis!
Réponse du service qualité
Dear Thomas,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Fernando was super friendly and helpful. The flat is super well located close to all amenities in Granada. The flat was very clean and has everything you need. It’s great to have a restaurant at your doorstep!
I read the reviews before about the noise at night. It is really noisy, all sort of noises so be prepared for that. I did heard every noise but our 8 year old didn’t got bother by the noise at all so I guess it does depends on every person!
Réponse du service qualité
Dear Patricia:
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado David:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Noelia:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Ghita,
Thank you for reviewing us after your stay. It is a great pleasure for us that every aspect of your stay was perfect.
We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
The capacity of the water heater is very small, it is uncomfortable to take a bath
Réponse du service qualité
Dear Jiayan,
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the location and found the room beautiful. We apologize for any inconvenience caused by the water heater. Please know that we will take your feedback into consideration and work to improve this aspect for future guests.
Thank you again for your stay and your valuable feedback.
Jose L.H. Campos
Quality Department Manager
Como algo que objetar,quitar un poco de polvo de algunos muebles y las almohadas muy blanditas.
Réponse du service qualité
Estimada Oreto:
Muchas gracias por tomarse el tiempo para escribir una reseña. Agradecemos sus comentarios, así como las críticas constructivas. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Evelyne,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Réponse du service qualité
Estimado Marce: Le agradecemos que eligiera nuestro apartamento para esta ocasión, así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar contínuamente la calidad de los servicios que ofrecemos. Esperamos nos dé la oportunidad de poder acogerle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
La decoración y la ubicación son dos de los puntos fuertes del apartamento. La localización ideal para conocer la ciudad de Granada. Además, el piso ha sido decorado con mucho gusto. Tiene todo lo que se necesita en cuanto a menaje.
Un punto muy importante que hay que valorar antes de coger este alojamiento es el ruido EXCESIVO durante toda la noche (de madrugada). Se hizo prácticamente imposible descansar por el exceso de ruido procedente de la calle: bares, gente, gritos....
Réponse du service qualité
Estimada Isabel:
Ante todo agradecerle el tiempo que se ha tomado para evaluar su estancia con nosotros. Es gracias a comentarios como el suyo que aprendemos en qué aspectos podemos mejorar para ofrecer un mejor servicio. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Departamento de Calidad
new appartment, beautifully decorated, the whole building is renovated, everything smelled new and clean, comfortable on the whole, all appliencies new, at hand, all worked, great location for restaurants, shops, sights, everything that one may need is at a short stroll away, mostly nice streets in the area, one good cafe&restaurant even for breakfast just next door and many others nearby, don´t need to cook
very busy and noisy outside from 10am - 2pm and closed windows won´t help much, but that´s one of the colours of the city
Réponse du service qualité
Dear Ivana, thank you very much for your feedack, we are delighted to know that you had a pleasant and comfortable stay with us.
We really your highlights of your personal experience with us and your constructive commments and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
¡Todo genial!
Really nice decorated apartment with a great location right in the centre of the city with many restaurants and shops nearby. Appreciated the spacious bathroom, the full-length mirror in the main bedroom as well as the wardrobe with lots of space.
Would improve the cleaning, as we found a very bad smell probably coming from the sofa that also had animal fur on it. The smell stayed even after leaving the windows open for a while. Also the extra bed (sofa) was not made but I think it is a common thing in Spain as it isn´t the only apartment that didn´t have the extra bed ready.