Cet appartement spectaculaire à Marbella dispose de trois chambres spacieuses, trois salles de bains complètes, une terrasse privée et une piscine disponible toute l’année. De plus, il offre une place de parking et est entièrement adapté aux personnes à mobilité réduite.
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Appartement Jardines del Principe
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Nothing really just some smaller issues to mention. We booked a garage space which was offered with the apartment, but the request did not get registered, so we had to ask for this again on arrival. The host was quick in arranging it though. The apartment has 3 rooms but we only received 1 key, which was not ideal, but we were told the apartment has been recently taken over by the owner, so I guess they were just not fully prepared yet. A private elementary school was across the road from the terrace and children were a bit noisy at times, but it did not really bother us and would not keep us from going back.
Réponse du service qualité
Dear Barbara,
We sincerely thank you for taking the time to share your experience. We are pleased to know that you enjoyed the space, comfort, and amenities of the apartment, as well as its location in an elegant area near the sea. We are also glad to hear that you found the facilities, such as the terrace, pool, and 24-hour garage, useful.
We regret that some aspects of your stay did not fully meet your expectations. Regarding the parking, we apologize for the initial inconvenience, but we are pleased that our customer service team was able to resolve it quickly and efficiently. In terms of external noise, we understand that certain external factors, such as the proximity of a school, can occasionally be inconvenient. Nonetheless, we will review our soundproofing system to ensure it provides the appropriate level of insulation. Additionally, we appreciate your understanding in this regard.
We deeply value your feedback regarding the keys and other aspects mentioned, as they provide us with a valuable opportunity to continue improving and ensuring excellence in the experience of our guests. Once again, we thank you for your comments and look forward to the privilege of welcoming you again on a future occasion.
Quality Department
Réponse du service qualité
Dear Anneli,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
Réponse du service qualité
Dear Jamie,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.