Appartement moderne et élégant de deux chambres et deux salles de bains avec une charmante terrasse privée, situé dans un immeuble de nouvelle construction à seulement cinq minutes à pied de la plage et à trois minutes de la pittoresque vieille ville d’Estepona.
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Appartement Infinity
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Réponse du service qualité
Dear Jonas, thank you for your kind words! We´re thrilled to hear the experience exceeded your expectations. We hope to welcome you back soon!
The location was super. The property is very secure. There are good bathrooms and a lovely shower. Theres a lovely rooftop pool and a well equipped kitchen.
The carpet in the living rm was dirty. The sofas were uncomfortable. The bedding in the ensuite was worn. The plants on the veranda were in poor condition. The entrance gate to the building just below the property bangs loudly as it closes. The babies high chair took 2 days to arrive and it didn´t have straps when it came. The cot was asse mbled incorrectly.
Réponse du service qualité
Dear Irene,
we sincerely appreciate you taking the time to share your feedback. We are pleased to hear that you valued the prime location, the property´s environment, and the well-maintained bathrooms. We are also delighted that you enjoyed the beautiful rooftop pool and the fully equipped kitchen.
However, we deeply regret that the cleanliness of the property did not meet your expectations on this occasion. We take hygiene and maintenance of our apartments very seriously, and we have noted your observations to ensure that similar situations do not occur in the future.
Regarding the comfort of the sofas, we understand that the concept of comfort may vary based on personal preferences. Nevertheless, we appreciate your feedback and will consider it for possible future improvements.
We have also taken note of your comments regarding the condition of the terrace plants and the functioning of the entrance door. We will carefully review these points and take the necessary measures to improve them.
Regarding the high chair and crib, we sincerely apologize for the inconveniences caused. Please rest assured that we are carefully reviewing our procedures to ensure that such issues do not arise again in the future.
We thank you again for your valuable feedback. It would be a pleasure to welcome you back in the future, and we are committed to providing you with an even more pleasant and comfortable experience during your next stay.
Quality Department
Réponse du service qualité
Estimada Ana,
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Departamento de Calidad.
Réponse du service qualité
Dear Modestas,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Quality Department
Nada
Réponse du service qualité
Estimado Manuel, Gracias por su comentario. Nos alegra saber que disfrutó de su estancia y que consideró el apartamento de lujo. Estaremos encantados de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Estimada Gema:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Departamento de Calidad
Réponse du service qualité
Dear Etienne,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and apartment´s amenities is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Quality Department
Réponse du service qualité
Dear Stephen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in your check-in process. On the day of your arrival, the heavy traffic on the road caused significant delays, which unfortunately were beyond our control. We understand how frustrating this must have been, especially after a long day of travel in hot weather. We were in contact with you throughout the delay to keep you informed of our estimated arrival time, but we regret that this situation caused you inconvenience.
We strive to be as transparent as possible with the information about our accommodations, including their locations, to ensure our guests can make well-informed reservations and choose the lodging that best suits their needs. In this case, while previous guests have praised the tranquility of this apartment.
We will address the maintenance issues immediately and improve our communication to provide clearer instructions for our future guests.
Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our guests´ experiences. We appreciate your patience and understanding and hope to have the opportunity to provide you with a much better stay in the future.
Quality Department.
Réponse du service qualité
Dear Norman,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Réponse du service qualité
Dear Jan,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Réponse du service qualité
Dear Xanna, We´re thrilled to hear that you enjoyed the convenient proximity to everything while still experiencing a quiet environment. It´s wonderful that you found the apartment spacious, light, and clean. Your positive feedback is greatly appreciated, and we would be delighted to welcome you back for another stay. Thank you for choosing our accommodation.
Quality Department
Réponse du service qualité
Dear Angela,
Thank you for your positive feedback. We are delighted to hear that you had a great stay at our clean, modern, and spacious apartment. It´s wonderful that you found the location convenient, with just a few minutes´ walk to restaurants and shops. We look forward to welcoming you back again for another great stay. Thank you for choosing to stay with us.
Quality Department