Luxurious apartment with two bedrooms and one bathroom, located on the prestigious Avenida Vittorio Emanuele II in the city of Florence.
Upon entering, you will be greeted by a wide hallway that will guide you to the rooms. Each room has large double beds (160x200 cm), complemented by a practical coat rack to organize your wardrobe, and large windows that offer impressive views of the main street, filling the space with light.
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Vittorio Emanuele Apartment
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Response from the Quality Department
Dear Sofia,
thank you for your kind review. We are delighted to hear that you and your family had a wonderful stay and that Sara provided you with a warm welcome and helpful recommendations. It is gratifying to know that you appreciated the apartment’s decor and its convenient proximity to the tram stop.
We look forward to the opportunity of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Allegra,
We sincerely appreciate your comments on your recent stay at our accommodation. We are pleased to hear that you enjoyed the comfort and location.
We have noted your comment about the condition of the doors and will work to improve this. Your feedback is valuable to our continuous improvement process.
We look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Estimado Alejandro,
Gracias por tomarse el tiempo para compartir su reseña positiva sobre su estancia en Florencia. Es un honor para nosotros haber sido parte de su viaje.
Lamentamos sinceramente que su experiencia se haya visto afectada por el ruido exterior durante su estancia. En Genteel Home, nos esforzamos por ofrecer a nuestros huéspedes un ambiente confortable y tranquilo, y entendemos lo importante que es esto para una estancia placentera.
Aunque, desafortunadamente, no tenemos control sobre las actividades externas que pueden generar ruido, tomamos muy en serio su comentario y lo usaremos para explorar maneras de mitigar este tipo de inconvenientes en el futuro.
Estamos encantados de saber que nuestro equipo pudo brindarle una experiencia agradable. Su reconocimiento es muy valioso y nos inspira a seguir proporcionando un servicio excepcional.
Gracias por compartir sus observaciones y por haber elegido nuestro establecimiento.
Departamento de Calidad
Response from the Quality Department
Dear Gracy,
Thank you so much for your wonderful review. We´re thrilled to hear you enjoyed your stay, especially the cleanliness, communication, and interaction with the landlord.
We sincerely apologize for any inconvenience caused by the train noise. We´re always looking for ways to improve our guests´ experience. We´re glad that, despite this, you still slept well and are considering staying with us again.
We look forward to welcoming you back soon.
Quality Department.
Response from the Quality Department
Dear Emilie,
Thank you so much for your very detailed and kind review. We are so happy to hear that you enjoyed your stay at our property and found the apartment comfortable, spacious and well-equipped. We strive to provide everything you need, and more, to make our guests feel at home.
We are sorry for the small inconvenience with the initial cleaning, but we are grateful for your understanding and are glad that we were able to resolve it quickly so that you could fully enjoy your stay. Scott and our entire team are delighted that we were able to assist you and that our advice was useful during your visit.
We look forward to the opportunity to welcome you back in the future and continue to offer you an excellent experience. Thank you again for choosing us.
Quality Department
Response from the Quality Department
Dear Fadila,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction.
We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.Dear Fadila,
Quality Department
Response from the Quality Department
Dear Zakaria,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at our apartment in Florence. Your enjoyment of your stay and your kind words mean a lot to us.
We sincerely regret that your experience was affected by outside noise during your stay. At Genteel Home, we strive to provide our guests with a comfortable and quiet environment, and we understand how important this is for a pleasant stay.
While we unfortunately have no control over outside activities that may generate noise, we take your feedback very seriously. We greatly appreciate you bringing your concern to our attention and assure you that we are committed to continually improving our guests´ experience.
We look forward to the opportunity to welcome you back and exceed your expectations on a future visit.
Quality Department
Response from the Quality Department
Dear Tom,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay.
Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Quality Department
Response from the Quality Department
Dear Vanusa,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your satisfaction is our ultimate goal, and we´re grateful for your kind words.
We remain at your service, ready to make your next visit just as memorable, if not more so.
Quality Department
Response from the Quality Department
Dear Hlöðver,
Thank you for sharing such a wonderfully positive review. We extend our heartfelt gratitude for your generous review praising our team. It brings us immense joy to know that our staff played a significant role in enhancing your experience during your time with us. We hope to have the pleasure of hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Cláudia,
Thank you for taking the time to provide such a detailed review. We are glad to know that you found the apartment comfortable, spacious and well located.
We are sincerely sorry that the noise from the street has affected your rest. We appreciate your understanding, as the orientation of the building is something we cannot change. Our building has a characteristic historical value and a privileged location, although it can also show the typical bustle of the city. However, we will take your observation into account and evaluate possible solutions to improve the experience of our future guests.
Regarding parking, we are proud to mention that we provide detailed information before our guests book their stay and we would also like to mention that the rates are set by the parking provider and are beyond our control. We appreciate your understanding in this regard.
We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve.
Quality Department
Response from the Quality Department
Estimada Claudia,
Nos llena de satisfacción saber que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas y que pudo disfrutar de su estancia plenamente. Su comentario refuerza nuestro compromiso constante con la calidad y la excelencia en el servicio que brindamos a nuestros valiosos huéspedes.
Esperamos tener el privilegio de darle la bienvenida nuevamente en un futuro cercano.
Departamento de Calidad
Response from the Quality Department
Estimado Andres,
Muchas gracias por su maravillosa reseña. Nos alegra muchísimo saber que tuvo una experiencia tan positiva. Nuestro equipo se esfuerza por ofrecer un servicio excepcional y estamos encantados de que su atención y apoyo hayan hecho su estancia aún más agradable.
Es fantástico saber que el apartamento superó sus expectativas y que encontró todo limpio, amplio y cómodo. También nos alegra que haya disfrutado de la excelente ubicación de nuestro alojamiento. La ubicación es un aspecto fundamental para nosotros, y su satisfacción nos llena de alegría.
Esperamos tener el privilegio de darle la bienvenida nuevamente y seguir siendo parte de sus viajes.
Departamento de Calidad
Response from the Quality Department
Estimada Jimena,
Apreciamos enormemente su reseña positiva y el impacto favorable que tiene en nuestro equipo. Su satisfacción es nuestra mayor recompensa y nos impulsa a mantener nuestro compromiso con la excelencia en el servicio.
Sus comentarios nos inspiran a seguir brindando experiencias inolvidables. Le agradecemos que comparta su satisfacción con nosotros y por habernos elegido como su opción de alojamiento.
Departamento de Calidad
Response from the Quality Department
Dear Jennifer,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work.
Your opinion is very important to us, and we look forward to serving you again in the near future.
Quality Department
Response from the Quality Department
Dear Michał,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to hear that you found our flat beautiful, stylish, and very clean. It´s wonderful to know that you found the bedrooms comfortable as well.
Although, unfortunately, we have no control over external activities that may generate noise, we take your comment very seriously and will use it to explore ways to mitigate such inconveniences in the future. We greatly appreciate you bringing this to our attention and assure you that we are committed to continuously improving the experience of our guests.
Thank you for staying with us, and we hope to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Gülce, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay in our newly designed, clean apartment. It´s great to know that the convenient 3-minute walk to the tram made it easy for you to reach the center and the station. We strive to offer a comfortable experience, and we´re glad the air conditioners in every room contributed to that. We´re pleased to hear that Scott was able to assist with recommendations and that you found him to be a perfect landlord. Your strong recommendation of our apartment for a nice stay in Firenze means a lot to us. We look forward to welcoming you back in the future!
Quality Department
Response from the Quality Department
Dear Angela,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again.
Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Quality Department
Response from the Quality Department
Dear Jelena,
Thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are delighted to hear that you had a fantastic time and that everything was to your satisfaction.
It´s wonderful to know that you found the location of our apartment convenient for your needs. We take great pride in maintaining a clean and welcoming atmosphere, and we are thrilled that you enjoyed these aspects of your stay.
We are especially grateful for your kind words about our friendly and helpful staff. It is always our goal to exceed our guests´ expectations, and your feedback assures us that we are on the right track.
Your positive comments are highly appreciated and serve as a great motivation for our team. It was truly a pleasure having you as our guest, and we are excited about the opportunity to welcome you back soon.
Quality Department
Response from the Quality Department
Dear Joseph, thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Quality Department
Appartamento molto bello, pulito, dotato di vari confort. In ottima posizione, vicino a negozi e a mezzi pubblici per raggiungere il centro con poche fermate di tram. Il gestore, Scott, molto cordiale e disponibile, ci ha accolto con degli omaggi.
Response from the Quality Department
Dear Chiara,
Thank you for your kind review. We´re delighted to hear that you found our apartment to be very nice, clean, and equipped with various amenities. It´s great to know that you enjoyed its excellent location, close to shops and public transportation for easy access to the city center. We appreciate your compliments regarding our manager, Scott, and we´re pleased that he provided a warm welcome along with some thoughtful touches. Your feedback regarding the improvement suggestions for the windows and the addition of mosquito nets is invaluable. We will certainly consider these suggestions to further enhance our guests´ experience. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.
Quality Department.