It is a beautiful apartment with 2 bedrooms and 2 bathrooms, interior, located in one of the most exclusive places in Florence. The building is located in Pitti Square, just in front of the Palace with the same name.
Upon entering the apartment we find the living room, small but comfortable, with Smart TV, dining table with capacity for 4 people and a sofa. The hall acts as a distributor. Through there you can access a beautiful and independent kitchen, a complete bathroom with shower and the main room, with a double bed of 1.50 x 1.90 m, Smart TV and a complete bathroom en suite with shower.
View on the map
Piazza Pitti II Apartment
from to
Location was perfect, clean and comfortable. Even had an elevator!
Response from the Quality Department
Dear Susan,
We´re thrilled that you found the beauty of Florence captivating. Our proximity to the city´s key attractions is indeed a significant aspect of our offerings. We believe that being close to these points of interest enhances our guests´ experience and allows them to fully immerse themselves in the city´s charm.
Thank you for recognizing this, and we hope to welcome you back to continue exploring Florence from our convenient location.
Quality Department.
Excelente ubicación y el anfitrión muy atento y dispuesto a ayudar.
Response from the Quality Department
Estimada Isabel,
En nombre de todo el equipo, queremos expresar nuestro más sincero agradecimiento por su valioso comentario sobre su estadía con nosotros.
Nos complace saber que cumplimos con sus expectativas y que disfrutaron de una experiencia agradable.
Esperamos tener la oportunidad de recibirlos nuevamente en el futuro y continuar brindándoles un servicio excepcional.
Departamento de Calidad.
NA
Response from the Quality Department
Dear Santhosh Jose,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations.
If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay.
Thank you for being a part of our journey and for your kind words.
Quality Department.
Response from the Quality Department
Dear Jean,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Florence. It gives us immense pleasure to hear that our apartment contributed to your positive experience.
We´re genuinely delighted that Sara left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service.
Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Quality Department
Spotlessly clean and very well designed apartment, in perfect location to explore Florence.
Nothing.
Response from the Quality Department
Dear Kate,
It was an absolute pleasure having you as our guest at our apartment in Florence. We´re thrilled to hear that you enjoyed your stay with us. Creating a memorable and comfortable experience for our guests is our top priority, and we´re delighted that we succeeded in doing so for you.
Your kind words inspire us to continue delivering excellent service and ensuring that every aspect of your stay meets your expectations. We hope that you´ll consider staying with us again on your next visit.
Quality Department.
La ubicación y la calidad de los espacios
El aire acondicionado no funcionaba bien
Response from the Quality Department
Estimada Diana,
Le agradecemos mucho que comparta su reseña positiva con nosotros. Nos alegra saber que disfrutó de nuestro alojamiento y de su ubicación. La localización es un aspecto fundamental para nosotros, y su satisfacción nos llena de alegría.
Lamentamos sinceramente los inconvenientes que ha experimentado durante su visita. Le aseguramos que estamos investigando a fondo el problema que mencionó y estamos tomando medidas para abordarlo. Sus observaciones nos ayudarán a identificar las áreas en las que podemos mejorar nuestras instalaciones.
Si en algún momento decide alojarse con nosotros de nuevo, haremos todo lo posible para brindarle una experiencia más cómoda y placentera. Su satisfacción es nuestra prioridad y nos motiva a seguir manteniendo nuestros altos estándares.
Gracias por brindarnos la oportunidad de mejorar.
Departamento de Calidad.
Solo hay una máquina de aire acondicionado en el salón y no enfría bien la habitación de la buhardilla
Response from the Quality Department
Estimado Juan Carlos,
Gracias por su reseña. Estamos encantados de saber que disfrutó de la comodidad, la ubicación y la excelente limpieza que le hemos ofrecido durante su estancia con nosotros.
Lamentamos profundamente cualquier inconveniente que haya tenido con respecto al aire acondicionado durante su estancia. Apreciamos sus comentarios y los tomamos como una valiosa oportunidad para mejorar.
Sin embargo, nos alegra que nuestro equipo haya podido compensar los inconvenientes que experimentó durante su estancia. Esperamos que esta acción refleje nuestro compromiso con la satisfacción de nuestros huéspedes.
Si decide darnos otra oportunidad, estaremos comprometidos en brindarle una experiencia mejor.
Gracias por su honestidad y por brindarnos la oportunidad de mejorar.
Departamento de Calidad.
Response from the Quality Department
Estimado Jose A.,
Apreciamos enormemente su reseña positiva y el impacto favorable que tiene en nuestro equipo. Su satisfacción es nuestra mayor recompensa y nos impulsa a mantener nuestro compromiso con la excelencia en el servicio.
Estamos encantados de saber que Sara pudo brindarle una experiencia agradable. Su reconocimiento es muy valioso para nosotros.
Nos alegra saber que disfrutó de la ubicación de nuestro alojamiento en Florencia. La ubicación es un aspecto fundamental para nosotros, y su satisfacción nos llena de alegría.
Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.
Departamento de Calidad.
Response from the Quality Department
Dear Sunil,
Thank you for your wonderful review. We are so happy to hear that you enjoyed the location of the apartment and that you found the perfect balance between being close to the action and having a quiet place to relax. We are proud to hear that Sara did an excellent job hosting you and that her recommendations were helpful and satisfying. We are glad that you enjoyed the local restaurants.
We are pleased to hear that the well-equipped kitchen and clean bathrooms met your expectations, as well as the availability of towels and the usefulness of the washing machine for your family. We greatly appreciate your review and look forward to the opportunity to host you again in the future.
Quality Department
Really nothing except the sound from the pipes/fans in the kitchen and the AC in the bedroom. Since it has two AC units, we usually leave the living room unit on but the bedroom one off when sleeping. Otherwise it always sounds like a storm is going on somewhere from the unit in the bedroom. It did not bother us though since the room is not that hot.
Response from the Quality Department
Dear Zheng,
Thank you for sharing such a wonderfully positive review.
It was a pleasure to host you at our apartment in Florence. Your enjoyment of your stay and your kind words mean a lot to us.
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service.
We are very sorry for the inconvenience caused during your stay. We appreciate your comments and will take your observations into consideration to make the necessary improvements to our accommodation. We want to make sure your next visit is even more satisfying. Thanks for your understanding.
Thank you for bringing this to our attention, and we hope to have the chance to provide you with a more enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Summer,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences.
We´re looking forward to the opportunity to serve you again.
Quality Department
Response from the Quality Department
Dear Mike,
Thank you for taking the time to share your feedback about your recent stay. We are glad to hear that you found the flat clean, quiet and that the communication with the host as well as the check in was smooth. However, we deeply regret the inconvenience you experienced and would like to address your concerns in detail.
We apologize for the distress caused by being unable to access your apartment upon returning from dinner. As was explained during your stay, the gates in question are meant to remain open at all times. The fact that they were closed was likely due to an occasional oversight by other guests. Recognizing the severity of this issue, we took immediate action the following day and removed the locks to prevent such situations from recurring in the future. We understand how frustrating this must have been. Our local representative did their best to rectify the situation swiftly by arranging alternative accommodations for you. While we appreciate your acknowledgment of their efforts, it is disheartening to hear that you felt the company´s response was insufficient.
Please know that our intention was to provide a solution as quickly as possible under the circumstances. We genuinely strive to offer the best possible experience for our guests and regret that this incident marred your stay. Our team was fully engaged in assisting you, from the moment you contacted us about the issue until it was resolved.
We value your feedback as it helps us to continually improve our services. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience.
Quality Department
Response from the Quality Department
Dear Emily,
We sincerely appreciate your detailed review and are glad to hear that you enjoyed your stay in our flat. We are pleased to hear that you found the space to be adequate.
Regarding the firmness of the beds, we are sorry if they were not entirely to your liking. We understand that preferences can vary significantly between guests, and while the book of tastes is always open, we take note of your feedback to consider future improvements.
We are pleased to hear that you found the location to your liking, and that the lift to the flat on the fourth floor was very helpful. We also appreciate your kind words about the communication and assistance of our staff.
We are glad to hear that overall you found your stay to be great value for money. We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Michael,
We extend our heartfelt gratitude for your positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at our apartment in Florence. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future.
If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better.
Thank you for being our valued guest.
Quality Department
Response from the Quality Department
Dear Carrie,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience.
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us.
Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction.
We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Quality Department
Response from the Quality Department
Dear Patricia,
Thank you for the thoughtful feedback on your recent stay in Florence. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile.
We are truly pleased to hear that you enjoyed the apartment´s comfort and convenient location. Your feedback is an affirmation of the service we strive to provide.
It was an honor to have you as our guest, and your opinion is very important to us. We sincerely look forward to the opportunity to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Luca,
It is a pleasure to know that you have enjoyed the location of our accommodation in Florence. Location is one of our most valuable features, and we are delighted that you had the opportunity to fully experience it.
Your feedback inspires us to aim higher in delivering top-notch service. Thank you for being a part of our journey and for your kind words.
Quality Department
Response from the Quality Department
Dear Snehita,
We greatly appreciate your positive review and the favorable impact it has on our team. Your satisfaction is our greatest reward and drives us to maintain our commitment to excellence in service. If at any time you decide to embark on a new journey, it would be an honor to welcome you again.
Your comments inspire us to continue providing unforgettable experiences. We thank you for sharing your satisfaction with us and for choosing us as your accommodation option.
Response from the Quality Department
Dear Aneura,
Thank you for your kind words. We´re thrilled to hear that you had an amazing stay at our apartment and that you found it cozy with lots of nice touches. It´s wonderful to know that you appreciated our convenient location near great restaurants and main attractions, as well as the responsiveness and helpfulness of our host. We´ve noted your feedback about the firmness of the beds and will consider ways to enhance comfort for our guests. We appreciate your recommendation and hope to welcome you back soon.
Response from the Quality Department
Dear Alistar,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed your stay in our apartment and appreciated its proximity to both Ponte Vecchio and the charming Santo Spirito neighborhood. It´s fantastic to know that you found the area less busy and touristy, yet brimming with fantastic cafes, restaurants, and local charm. We strive to provide our guests with a memorable experience, and we´re thrilled that we could contribute to your enjoyment of Florence. Should your travels bring you back to the area, we´d be honored to host you again. Thank you for choosing our apartment and for sharing your kind words.
جميل جدا ومريح ونظافه استثنائيه فعلا تستاهل المبلغ المدفوع لها استقبال بكل حفوه واحترام
كل شي كان في مكان الاقامه رائع جدا
Response from the Quality Department
Dear Abdulaziz,
Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you enjoyed your stay at our place and found it to be very nice, comfortable, and exceptionally clean. Your kind words are truly appreciated.
Our team strives to provide the best service possible, and we´re delighted that you felt well received with all due respect. It´s wonderful to hear that everything in the place met your expectations.
We sincerely appreciate your gratitude and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
Quality Department.
A toaster would have been handy, however there is an oven so we made do with the grill at the top of the oven.
Response from the Quality Department
Dear Kristy,
Thank you for your thoughtful review. We´re thrilled to hear that you enjoyed the lovely and spacious atmosphere of the apartment, the comfortable beds, and the helpful tips from our host, Sara. We´re pleased that the kitchen met your needs with its well-stocked essentials, and that the heaters kept you warm during your stay. Your positive feedback on the clean bathrooms and good shower pressure is much appreciated.
We apologize for the inconvenience regarding the lack of a toaster, but we´re glad you were able to make use of the oven grill. Your suggestion is noted, and we´ll consider it for future enhancements. Thank you for choosing our apartment, and we look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Tuan,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed the great location and the quaint atmosphere, making it perfect for a family holiday. It´s fantastic to know that the apartment met your expectations in terms of cleanliness and amenities. We´re grateful for your kind words about our host, Sara, and her excellent communication. We appreciate your positive feedback and look forward to welcoming you again. Sara´s local recommendations are always at your disposal.
Response from the Quality Department
Dear Kathrin,
Thank you so much for your delightful review. We are thrilled to hear that you had wonderful autumn days in Tuscany and enjoyed the convenience of our apartment and its surroundings. It´s heartening to know that despite the tourist activity, you found a peaceful retreat without compromising on comfort. We greatly appreciate your kind words about our friendly and reliable hosts.
We would be honored to welcome you back on any future visits to Florence. Your gratitude means a lot to us, and we are delighted that we could contribute to your memorable experience.
Response from the Quality Department
Dear Roman,
Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed your stay and found the location to be so convenient for exploring Florence. It´s great to know that the nearby restaurants, shops, and supermarket added value to your visit, especially with the kitchen amenities in your accommodations.
We´re also delighted that Sara´s warm welcome and helpful advice contributed to a seamless experience for you. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Agustin,
Thank you for your wonderful feedback. We´re pleased to hear that you had a positive experience during your stay. Our dedicated and attentive host takes pride in making guests feel welcome and comfortable. It´s fantastic to know that the central location added to your enjoyment, with a variety of restaurants at your doorstep and the iconic Ponte Vecchio just a short walk away.
We´re delighted that you found the apartment clean and well-equipped with hot water. Your high recommendation means a lot to us. We look forward to hosting you again when you return to Florence.
Response from the Quality Department
Dear Phyllis,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Response from the Quality Department
Estimado Luis,
Agradecemos que haya compartido sus comentarios con nosotros, y lamentamos profundamente que su experiencia no haya estado a la altura de lo esperado. Lamentamos mucho escuchar sobre los problemas que tuvo con algunos artículos de higiene y con la altura de una de las habitaciones.
Respecto al tamaño de la habitación, queremos ser siempre transparentes con nuestros clientes, por lo que la información de la distribución del apartamento, así como imágenes del mismo, la pueden encontrar en nuestra página web a disposición de todos nuestros futuros huéspedes. En cuanto a los artículos de higiene, tomamos nota para que este problema no se repita en el futuro, ya que no cumple con los estándares de calidad que estamos comprometidos a ofrecer. Tomamos sus comentarios muy en serio y trabajaremos para mejorar nuestros servicios y garantizar una experiencia más cómoda y placentera para todos nuestros huéspedes.
Valoramos sus comentarios, ya que nos ayudan a identificar áreas de mejora y a ofrecer un servicio de calidad. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y poder ofrecerles una estadía completamente satisfactoria.
Response from the Quality Department
Dear Kristine,
We´re genuinely grateful for your outstanding review. Your kind words about our responsiveness and the immaculate cleanliness of our property brightened our day. We´re thrilled you appreciated the incredible water pressure in both bathrooms and found our cleaning service valuable. Being located directly across from your favorite Pitti Palace is a special highlight.
Thank you for your enthusiastic recommendation, it means lot to us. We´d be honored to host you again in the future, providing you with another exceptional stay.
Response from the Quality Department
Dear Mei,
Thank you so much for taking the time to share your thoughts about your recent stay at our property. We are thrilled to hear that you found our location convenient, providing a peaceful respite while still being close to the vibrant Ponte Vecchio area. Also, your kind words about our firm mattresses are greatly appreciated; a good night´s sleep is indeed essential for a memorable stay.
Your feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future.
The mattress in the main bedroom
Response from the Quality Department
Dear Sara,
Thank you very much for your kind review! We´re delighted to hear that you had a positive experience during your stay with us. We´re glad we could assist you upon your arrival and provide you with helpful suggestions. It´s wonderful to know that you found the apartment beautiful, cozy, and well-equipped. We apologize for any inconvenience caused by the bed comfort and the outside smell in the master bathroom. Your feedback is important to us, and we´ll certainly take it into consideration for future improvements. Despite these minor concerns, we´re thrilled that you had an amazing overall experience. We hope to have the opportunity to welcome you back in the future.
Quality Department
in the pictures it looked like it was a different appartment.
Response from the Quality Department
Dear Jeri,
Thank you for your positive feedback about the location, amenities, and our dedicated agent. We strive to provide the best experience for our guests. We sincerely apologize for any discrepancies between the photos and the actual apartment. We will ensure that our listings are updated with the representative photos to avoid any inconvenience in the future. We appreciate your understanding and hope to host you again in the future.
Jose L.H. Campos
Quality Department Manager
entrance hall requires work
Response from the Quality Department
Dear Thylan,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sarah, Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future. Jose L.H. Campos. Quality Department Manager.
la ubicacion es privilegiada.
todo nos gustó
Response from the Quality Department
Estimado José:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Rafael,
Thank you so much for taking the time to leave such a thoughtful review. We are delighted to hear that you enjoyed the apartment´s comfort, size, and amenities, and that the decor and cleanliness surpassed your expectations.
We are especially pleased that you found our location to be ideal, with easy access to notable sites and an abundance of nearby food options. It´s fantastic to know that you plan to stay with us again in the future; we certainly look forward to your return.
Once again, thank you for your valuable feedback and kind words. They truly encourage us to continue providing a top-notch experience for all our guests. We eagerly await your next visit.
Jose L.H. Campos
Director de Calidad
An amazing location in the heart of Florence but far enough from the touristic buzz. We loved the apartment so much and were lucky enough to meet the hosts. Our hosts gave us some wonderful recommendations to eat and sight see and we enjoyed them all. We felt right at home in the apartment. It was clean and tidy and had two fabulous bathrooms. We appreciated having both a washing machine and dishwasher. The apartment will be part of our happy memories - thank you!
Response from the Quality Department
Dear Christine,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Scott,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Sehr gute Lage - direkt vor dem Piazza Pitti - von dort aus alles im Zentrum fußläufig ideal erreichbar. Das Apartment befindet sich im 4. Stock einen Altbaus mit Aufzug und ist sehr stilvoll renoviert. Die Schlüsselübergabe hat reibungslos funktioniert und die Gastgeber stehen mit Rat und Tat zu Seite.
Response from the Quality Department
Dear Axel,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Erin,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marcus,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Freundliches Gastgeberpaar mit tollen Empfehlungen für Florenz. Zentrale Lage, direkt am Piazza Pitti. Uns hat es an nichts gefehlt.
Response from the Quality Department
Dear Alexander,
trip.
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
la ubicacion nos encantó, esta frente al palacio Pitti! En una zona con algunos puntos de interes y muchos lugares para comer. el anfitrión es super amable, se mostró super receptivo a todos nuestros mensajes y nos dio indicaciones de lugares muy buenos a donde ir el lugar es enorme y esta muy bien equipado el baño de la habitacion en suite tiene doble ducha edificio super silencioso, gran lugar para descansar kit de bienvenida con shampoo/acondicionador/jabon con olores muy muy ricos
salia un poco de olor de la ducha despues de varias horas sin usarse, si bien no afecto a nuestra estadia le avisamos al anfitrion por si pasaba en futuras ocasiones!
Response from the Quality Department
Estimada María Magdalena:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Viktor,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Director de Calidad
prime location
Response from the Quality Department
Dear Marian,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
fantastic location in the middle of the town. Great hosts who gave us such a welcome and all the information we could have needed.
Response from the Quality Department
Dear Claudeen,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Cesare,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
The host was impatient and unhelpful. When we couldn’t find the apartment (note is is 22 but it looks like 99 on the number even our local taxi was confused) she was grumpy and rude, marching down and telling me off in the street. She works on assumed knowledge of Florence (like where to take out the rubbish) and was unhelpful when asked a few questions (we soon gave up). Note there was one roll of toilet paper for a five day stay and no other toiletries so don’t forget to BYO
Response from the Quality Department
Dear Annette,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
Our staff´s professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision.
Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Nothing to say!
Response from the Quality Department
Dear Chiara,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Loved the location! It was right in Piazza Pitti and literally 200 m walk from Il Ponte Vecchio. I would go running every morning along the river to breathtaking views. Unforgettable! The appartment was cozy, nicely decorated. It is not a "view from the window" kinda appartment, because you mostly see rooftops from the windows, but honestly who needs a view, when you are located in the middle of one of the most famous views in the world! All the ammenities were there. The bathrooms were renovated and modern. I was there with my husband and my two daughters (age 10 and 13) and the whole appartment was spacious enough for all of us. We didn´t get to use all ammenities and appliances because we mostly ate out, but I could see that the appartment can be also great for longers stays. The guests, Chiara and Rosalba were really nice and their response to a small issue with the heater was extremely quick. As I said the location is amazing. You have plenty of restaurants around, just 300 m away there´s a supermarket (Conad) and right before crossing the road to enter Ponte Vecchio, stop in the morning (it opens at 8:20) for the best croissants at Ginos Bakery.
I had a small issue with the heater in the first day, but the guests solved it pretty quick and other than that, I did not have any other problem. It was all great.
Response from the Quality Department
Dear Dalina,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read your complete satisfaction with the comfort of the apartment, as well as its wonderful location. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Location, finished to a high quality.
Being told that could not arrive till 3 hours after checkin and then not clean and told it would be ready at 9 pm (6hrs after checkin). pictures in email don’t match the flat.
Response from the Quality Department
Dear Matt,
Although we sincerely regret reading that the first day of your stay at our apartment fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
In relation to the incidents regarding the cleaning of your apartment, we would like to offer our most sincere apologies as clearly we were not performing to our usual standards on this occasion. We would like to inform you that since receiving your review we have taken action into this matter, using your case as example to guarantee nothing like this ever happens again in any of our apartments. We thank you for bringing it to our attention as we have taken them extremely seriously and have learned from it.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Jose L.H. Campos
Quality Department Manager
Noise from the air conditioner.
Response from the Quality Department
Dear Vladlena,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We hope we can host you again in the near future.
Jose L.H. Campos
Quality Department Manager
everything, we really liked it
nothing
Response from the Quality Department
Dear Lara,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. Thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
instalações e localização
gostamos de tudo
Response from the Quality Department
Dear Julio, thank you for your feedback. We are pleased you enjoyed your stay with us and we look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Kalima, thank you very muchf or your kind feedback and kind recommendation to our future guests. I is the best reward for us to know that our guests expectations were met.
We hope to see you soon again.
Aija T.
Quality Department
perfectly well located clean and with nice fixtures & bedding . it is a very good value for the money
Response from the Quality Department
Dear Juan, thank you very much for your kind feedback. We are glad our apartment and location were able to meet all your holiday needs during your stay.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Lisa, thank you very much for staying with us and for reviewing your personal experience in our apartment. It is wonderful to hear that we were able to make your stay special and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Mathura, thank you very much for your valuable review.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Response from the Quality Department
Dear Alberto, we are glad to know that the apartment met your expectations and you enjoyed its location. We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Response from the Quality Department
Dear Lisette, thank you very much for staying with us. We are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our lovely property and exceptional service. We appreciate your kind recomendation to our future guests and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Jessie, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are sorry for any misunderstanding regarding the price, please note that it can vary due to sales channel comission fees. For your future reservation please do not hesitate to contact directly our Reservation Department, our team will guide you on the reservation process and will provide you with a very detailled information of the apartment and the conditions of your reservation.
We are pleased that our apartment, particularly its comfort and location, were to your satisfaction, and the next time you are in the area, we hope to welcome you back for another memorable stay.
Aija T.
Quality Department
Response from the Quality Department
Dear Sandra, thank you very much for making us your choice accommodation and for taking the time to share the highlights of your stay with us.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Christopher, thank you very much for your feedback. We are glad to know that you enjoyed our exceptional hospitality and we appreciate your highlights on our lovely property.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department