Este moderno apartamento de diseño está ubicado en una preciosa casa típica sevillana restaurada entre la calle Santa Teresa y la Plaza de Santa Cruz. En la restauración se han conservado tantos elementos arquitectónicos originales como ha sido posible, creando un espacio y entorno únicos donde nuestros huéspedes podrán disfrutar de una tranquilidad absoluta con todo el confort.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de restauración cuya carta puede consultar aquí
• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento Santa Teresa V
de a
Respuesta del Departamento de Calidad
Dear Shirley,
Thank you so much for your kind words. We are delighted to hear that you thoroughly enjoyed your stay and found the apartment comfortable. We’re also pleased that the location in Santa Cruz was convenient for you, offering easy access to the cathedral, bars, and restaurants, while still providing a peaceful atmosphere in the evening.
We’re happy you enjoyed the little balcony; it truly is a lovely spot to relax. It was a pleasure having you, and we would be thrilled to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Raghav,
Thank you for your kind feedback. We are thrilled to hear that you enjoyed both the apartment and the wonderful city of Seville. It’s great to know that the apartment was a perfect fit for your family.
We appreciate your recommendation and we hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimado Juan,
Le agradecemos mucho por su comentario. Nos complace saber que estuvo satisfecho con el apartamento y la ubicación.
Esperamos poder recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Vineet,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Banu,
Thank you so much for your kind review. We’re delighted to hear that the apartment met your expectations, just as shown in the photos, and that you appreciated its cleanliness and amenities. We’re also glad the en-suite bathrooms in every room added to your comfort. The central location and proximity to tourist attractions and restaurants are indeed great advantages. We would be thrilled to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Anita,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the fantastic location of the apartment, its proximity to tourist attractions, and the charm of the small balcony. We are also pleased that the kitchen had everything you needed and that you found the bed comfortable and the apartment spacious enough for four adults.
Regarding the odor you mentioned, we would like to reassure you that it is not a common issue and is typically only noticeable under certain conditions, such as the weather at the time. Nevertheless, we have taken note of your comment and are actively working to ensure it does not impact our future guests.
We sincerely appreciate your feedback and look forward to welcoming you again in the future with the same level of comfort and quality.
Respuesta del Departamento de Calidad
Dear Dena,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Respuesta del Departamento de Calidad
Dear Paul,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
ninguno
La ubicación era excelente, muy linda zona. Los deptos muy lindos, y especialmente el servicio al cliente excepcional. Nos aconsejaron cosas de la ciudad, nos reservaron show de flamenco muy bueno y con cualquier duda nos contestaron rápidamente
No es tan cómodo ir con auto. Lo tenes que dejar en un parking cerca. Es caminable igualmente. Pero complica un poco con las valijas. Igualmente es complicado el auto en todo Sevilla
Respuesta del Departamento de Calidad
Estimada Trinidad:
Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de nuestra excelente ubicación y de la belleza de la zona, así como del servicio al cliente que ofrecemos. Nuestro equipo siempre está dispuesto a brindar recomendaciones y asistencia para que nuestros huéspedes disfruten al máximo de su estancia, y nos alegra que haya tenido la oportunidad de disfrutar de un espectáculo de flamenco.
Con respecto al aparcamiento, al estar ubicados en el centro de la ciudad, cerca de los principales monumentos y en el barrio más antiguo de Sevilla, entendemos que el acceso en coche puede ser algo limitado. La mayoría de las calles en nuestra zona son peatonales, lo que es parte de su encanto, pero también puede dificultar el tránsito en automóvil. Por ello, siempre recomendamos a nuestros huéspedes los parkings más cercanos, que están a unos 3 minutos a pie del edificio. Sin embargo, para facilitar su llegada, hay una plaza justo al lado del edificio donde es posible detenerse para descargar maletas antes de aparcar, haciendo el proceso mucho más cómodo.
Agradecemos nuevamente su confianza y esperamos tener la oportunidad de recibirle en una futura ocasión.
Departamento de Calidad.
A localização é excelente podendo visitar tudo a pé, o apartamento é muito confortável, bem decorado e acolhedor, a varadinha é ótima.
Respuesta del Departamento de Calidad
Dear Sofia,
Thank you for your kind review. We are delighted to hear that you found our apartment to be in a super convenient location, allowing you to explore everything on foot. It’s wonderful to know that you enjoyed the comfort, decor, and welcoming atmosphere of the apartment, as well as the lovely terrace.
We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.
Quality Department,
Respuesta del Departamento de Calidad
Dear Bridgid,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the fabulous location and the size of the apartment. We’re also pleased that our team was able to assist you with a late check-in after your cancelled flight. Your appreciation means a lot to us. We hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Marisela,
Thank you for your kind review. We are pleased to hear that your family enjoyed the stay and that you appreciated the convenient location. It would be a pleasure to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Julie,
Thank you for your kind feedback. We are pleased to hear that you found the apartment beautiful and well-located. We appreciate your understanding regarding the noise from the neighboring building’s construction work. We were informed about the scheduled work and are glad to know that the disturbance was minimal and short-lived. Our objective is to guarantee the satisfaction of our clients, which is why we consistently ensure that rest hours are respected. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Diana,
Thank you for your wonderful review. We are delighted to hear that you enjoyed the prime location of the apartment, making it easy to walk to major sites while still being accessible for hailing taxis. We’re pleased that you found the apartment clean, well-furnished, and appreciated the well-functioning A/C with adjustable temperature settings. It´s great to know that you enjoyed the balcony and its lovely view of the plaza. We also appreciate your kind words about our responsive communication. We look forward to welcoming you back on your next visit to Seville.
Respuesta del Departamento de Calidad
Dear François,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our location ideal for exploring Seville and appreciated the convenience of nearby parking.
We’re glad to know you found the apartment clean and well-equipped for your needs. It’s great to hear that you were comfortable with the bedding and appreciated the provided shower products.
We also value your observations regarding the shower and will address the matter promptly to ensure everything is in excellent condition for future guests.
Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again.
Respuesta del Departamento de Calidad
Dear Heidi,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Respuesta del Departamento de Calidad
Dear Joey,
Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and found the location ideal for exploring the historic district of Seville. It´s great to know that the place felt like home and that you felt it was a fantastic value for the price. We hope to have the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Susan,
Thank you for your wonderful review. We are delighted to hear that your visit to Seville was so enjoyable and that our location played a significant role in that. It’s great to know that you found the apartment spacious and well-suited for your family. We’re thrilled that our location allowed you to easily walk to sights, restaurants, and shopping. Thank you for your recommendation. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Pascal,
Thank you for your kind review. We´re delighted to hear that you enjoyed the ideal location of our apartment, as well as its cleanliness and comfortable bedding. It´s wonderful to know that our host was responsive to all your requests. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.
Respuesta del Departamento de Calidad
Dear Rosaiba,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
The apartment was perfect for a city break, it had all the amenities necessary. Would definitely stay there again.
Nothing
Respuesta del Departamento de Calidad
Dear [Reviewer´s Name],
Thank you for your wonderful review. We´re thrilled to hear that you had a perfect city break in our apartment and that it had all the necessary amenities for your stay. We´re delighted to know that you would consider staying with us again in the future.
We look forward to welcoming you back for another enjoyable stay.
Respuesta del Departamento de Calidad
Dear Neil,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed the prime location of our apartment in the old town of Seville and found it spotless and well-appointed. It´s great to know that the air conditioning and amenities met your needs for your stay. We´re also pleased that our communication and process were simple and efficient. We appreciate your recommendation and your helpful tip about booking in advance for the Cathedral and Palace. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Catherine,
Thank you very much for your feedback. We´re delighted to hear that you found the apartment great. However, we´re sorry to learn that you felt there was a lack of condiments and utensils. Your comments are highly valuable to us, and we´ll make sure to address this issue to enhance the experience for our future guests. We hope to have the opportunity to host you again soon.
Respuesta del Departamento de Calidad
Dear Montserrat,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Inga,
We sincerely appreciate your gracious feedback. It brings us great joy to learn of your satisfaction with your recent stay at our apartment in Seville. We are pleased to hear that you found the decor appealing, the beds comfortable, and the shower pressure satisfactory. While we regret any inconvenience caused by the plumbing issue, we are pleased to note that our customer service team promptly addressed and resolved the matter. Our strategic central location is designed to enrich your overall experience, and we are delighted that it contributed positively to your stay. We eagerly anticipate the opportunity to welcome you back for another enjoyable experience in the near future.
Respuesta del Departamento de Calidad
Dear Hikmet,
I would like to extend my gratitude to you for taking the time to provide feedback on your recent stay at our apartment. It brings us great pleasure to learn that you found the location to be perfect and that you appreciated the charm of the flat, particularly its balcony overlooking the renowned green square.
However, I must express our sincere apologies for any inconvenience caused by the lack of essential items in the kitchen. Typically, our team ensures that basic amenities such as oil, vinegar, and other essentials are readily available as a courtesy to enhance the comfort of our guests upon their arrival. Regrettably, it appears that this protocol was not adhered to during your stay, and for this oversight, we extend our sincerest apologies. Rest assured, we are committed to working diligently to ensure that such lapses do not occur in the future. Additionally, we apologize for the insufficient supply of pots and pans, and we will take proactive measures to address this deficiency to improve the overall guest experience.
Furthermore, we are disheartened to learn of the issue you experienced with the TV remote. Our maintenance team should have promptly attended to this matter upon receipt of your report, and we apologize for any inconvenience caused by the delay in resolution. Please be assured that we will thoroughly investigate the issue to prevent its recurrence in the future.
Your feedback is incredibly valuable to us as it assists us in identifying areas for improvement. We sincerely appreciate your candid remarks and assure you that we will strive to exceed your expectations during any future stays with us. We hope to have the pleasure of welcoming you back in the future for a more enjoyable experience.
Respuesta del Departamento de Calidad
Dear Sadler,
Thank you for your wonderful recommendation. We´re thrilled to hear that our unit was exactly what your family needed for your stay in Sevilla. It´s fantastic that you enjoyed the charming yet accessible location, as well as the amenities provided. We´re glad everything lived up to your expectations. We´d be delighted to welcome you back anytime. Thank you for choosing to stay with us.
Respuesta del Departamento de Calidad
Dear Ordelman,
Thank you for taking the time to share your positive experience with us. We´re delighted to hear that you enjoyed your stay in our apartment with its comfortable beds, convenient amenities including two bathrooms, and charming balcony overlooking the small square.
It´s wonderful to know that our central location allowed you to easily explore the main attractions of Seville, a city known for its beauty and rich cultural heritage.
We truly appreciate your kind words and recommendation. Should your travels bring you back to Seville, we would be honored to welcome you again for another memorable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Stephanie,
We´re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, exceptional service we provide, and the smooth comunication. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future.
Respuesta del Departamento de Calidad
Dear Thomas,
We appreciate your feedback on the decor of our accommodations. We strive to provide a charming and comfortable environment for all our guests. Our website features detailed photos showcasing the decoration and layout of our units, allowing guests to preview before booking. We apologize if the decor did not meet your expectations during your recent stay. Your input is invaluable to us as we continuously work to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Diane,
Thank you for your wonderful feedback. We´re thrilled to hear that you found our location ideal and were able to explore all of Seville´s neighborhoods on foot from the apartment. We´re glad that despite the lively neighborhood, the street itself is peaceful. It´s fantastic that you enjoyed the view of the charming square and the sunny balcony. Your kind words mean a lot to us. We hope to have the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Karen,
Thank you for your glowing review. We´re delighted to hear that you loved staying in Pablo´s apartment during your time in Seville and that you´re already considering a return visit. It´s fantastic to know that you found the apartment to be great, with its central location and excellent communication adding to your experience.
We´re thrilled that the balcony overlooking the beautiful square added an extra special touch to your stay. Your recommendation means a lot to us, and we truly appreciate it. We can´t wait to welcome you back next time you´re in Seville.
Respuesta del Departamento de Calidad
Dear David,
Thank you for your kind words. We´re delighted to hear that you and your family enjoyed your stay with us. It´s wonderful to know that our location served you well, providing easy access to the old town and public transportation options. We hope to have the opportunity to welcome you back in the future.
We aim to provide our guests with a convenient and comfortable experience, and we´re thrilled that we could meet your expectations.
We hope to have the pleasure of hosting you and your family again in the future.
Respuesta del Departamento de Calidad
Dear Clara,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Isabelle,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Vincent,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay.
Regarding the kitchen supplies, we appreciate your suggestions. We will review and replenish the inventory to ensure our guests have everything they need for a comfortable stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado Dionisio,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimado Jorge,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Edith,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Great location!
Nothing
Respuesta del Departamento de Calidad
Dear Jiawei. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Benjamin,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Jen,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Suji,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Kind regards,
Quality Department
Nothing!
Respuesta del Departamento de Calidad
Dear Mary Beth,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Elizabeth,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear April,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Danny,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Cathy,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Migle,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Ivan,
Having you as our guest at Santa Teresa V in Seville was a true pleasure. We´re thrilled that you enjoyed your stay and that our accommodations met your expectations. Your feedback encourages us to maintain our commitment to excellent service. We hope to have the opportunity to welcome you back in the near future.
Kind regards,
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Tami,
We appreciate your positive feedback about the location of your stay in Seville. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Seville in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Karla,
Thank you for your kind feedback about your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Wendy,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Myles,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
We enjoyed our Seville home and it left us with many memories.
Respuesta del Departamento de Calidad
Dear Noah. We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Respuesta del Departamento de Calidad
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon. Javier S.V. Quality Department.
Respuesta del Departamento de Calidad
Dear Neil, thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Belinda,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
shower has drain problem
Respuesta del Departamento de Calidad
Dear Jieun,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for the remarks on the shower, as it help us identify aspects that we can still improve. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Everything we needed in a perfect location.
The location was perfect and the apartment had everything we needed - could not fault it !
Respuesta del Departamento de Calidad
Dear Alan,
We are honoured to receive your positive feedback about your stay at our apartment in Sevilla. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kristina,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Erica,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nick,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Linda,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Sevilla. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Solo una pequeña cosa, al abandonar el apartamento no se dispone de consigna para las maletas, lo que complica la logística del día de salida si se quiere aprovechar.
Respuesta del Departamento de Calidad
Estimada Inmaculada:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Anais,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
logement propre, très bien équipé et proche du centre historique
Respuesta del Departamento de Calidad
Dear Veronique,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Susan,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. We are very happy thay you enjoyed the city with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nathalie,
Thank you for the review you have shared with us. We lament reading about the exceptional situation of the guests next door staying up until late. However, we are very happy to read that the apartment itself and the service provided could match your holidays expectation. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Diego:
Ante todo, agradecerle por elegir nuestro apartamento para su estancia en Sevilla. Nos alegramos de que el apartamento y su increíble ubicación en pleno centro de Sevilla haya podido satisfacer todas sus necesidades. Gracias igualmente por resaltar la limpieza y prestaciones. Estaremos encantados de volver a recibirle en su próxima visita a Sevilla.
Jose L.H. Campos
Quality Department Manager
There could have been more knives and forks. A little thing :)
Respuesta del Departamento de Calidad
Dear Jukka,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kyle, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gordon, Thank you for making our apartment your choice destination on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
Jose L.H. Campos
Quality Department Manager
situación
carísimo para lo que es como apartamento . falta de atención del personal . he estado en otros en sevilla y son muchísimos mejores . mobiliario pobrísimo . buen balcón .
Respuesta del Departamento de Calidad
Estimada Isabel:
Aunque lamentamos sinceramente su desilusión con su estancia en nuestro apartamento, nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro.
Hemos tomado nota y le aseguramos que nos pondremos en contacto con las cabezas de departamento correspondientes para afrontar sus comentarios.
Apreciamos el tiempo que ha tomado para compartir sus preocupaciones, esperamos que nos dé la oportunidad de ofrecerle un mejor servicio en un futuro.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Rahul, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We are glad to know that you enjoyed the comfort we provide. We look forward to seeing you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Peter, we thank you for this wonderful review, it has been a pleasure for us to read your opinion and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Yali, thank you very much for choosing our aparment or your stay. We are delighted to know that you enjoyed the comfort we provide. We would love to see you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear John, thank you very much for choosing our apartment and for reviewing you stay. We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Rehan for choosing our apartment for your stay in Seville. We are glad to know that you enjoyed our unbeatable location. We highly appreciate your positive feedback and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Ninive, thank you very much for making us your choice accommodation, and for taking the time to share your opinion about your stay in our excellent location which offers an easy access to many key sites in the city and gives great local feel.
We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Francesco, thank you very much for your kind review. We are glad that you loved your stay in our unique location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Preeti, thank you very much for this wonderful review, we highly appreciate the time you took to share your personal experience and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Claire, thank you vry much for your kind review. We are delighted to know that you had such a pleasant stay with us, it is the best reward for us.
We hope to see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Michael, thank you for your positive feedback. We are delighted to read that you enjoyed our great location and are willing to come back.
We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kim, thank you very much for your review. We are glad to know that you enjoyed our unbeatable location in the heart of Santa Cruz neighborhood.
We would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear James, thank you very much for your kind feedback. We are glad to hear that you experienced our exceptional hospitality.
It has been a pleasure to assist you during your stay in Sevilla and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us and would love you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Julie, thank you very much for your kind review. It is wonderful to hear we were able to make your stay special and you went home with such a lovely vacation memories.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimado Felipe, muchas gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you Madeleine for your positive feedback and kind recommendation to other guests.
We hope to meet you soon again.
Aija T.
Quality Department
the location
noisy neighbours
Respuesta del Departamento de Calidad
Dear Adele, thank you for choosing our apartment for your stay in Seville. We are glad to know that you had the opportunity to enjoy our privileged location.
We hope to meet you in near future again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Rebecca, thank you for the time you spent to share your feedback on your recent stay in our apartment with its unbeatable location, which is considered as one of the best area of the city, and offers a memorable stay.
We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
It was a pleasure to host your family. Thank you very much for choosing our apartment for your stay in Seville. It is the best reward for us to know that you had a comfortable and memorable stay.
Hope to see you in near future again.
Aija T.
Quality Department
Excellent location. Very cozy, very clean, rally cannot say a bad word about it. It’s in Santa Cruz square which is a short walk from all the touristy stuff.
Respuesta del Departamento de Calidad
Dear Cristian, thank you very much for your review.
We are glad to know that you had a memorable stay with us and would like to come back. It would be a pleasure for us to assist you during your next stay in Seville again.
Aija T.
Quality Department
schoon en ruim. fijne rustige omgeving.
de bedden waren erg hard. qua aankleding leek het appartement niet echt op de foto’s. het was vrij kil en leeg.
Tout à fait conforme au descriptif. Logement bien entretenu et avons bien apprécié la qualité et le confort de la literie.
Tout s´est très bien déroulé lors de la remise des clés et approuvons la réactivité de l´agence pour nous avoir envoyé un technicien pour une petite intervention. Nous avons passé un excellent séjour... hâte d´y revenir !
locatie
ik mis de citruspers
Respuesta del Departamento de Calidad
Thank you very much for your kind review regarding your stay. We are glad to know that you enjoyed the unbeatable location of the apartment which offers our guests a unique way to explore Seville.
Thank you for choosing our apartament on this occasion and we hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias Renée por compartir su opinión sobre su estancia con nosotros.
Le agradecemos sus comentarios que destacan el confort y la excelente ubicación del apartamento y nos disculpamos por la espera excepcional que experimentó a su llegada. Nos gustaría confirmar que nuestro equipo siempre se asegura dejar la puerta del apartamento siempre cerrada, ya que la seguridad y bienestar de los huéspedes es nuestra máxima prioridad. Hemos pasado sus comentarios a todo nuestro equipo para que puedan revisar la situación con el fin de estudiar el caso y evitar la situación de este tipo en el futuro. Queremos hacerle llegar nuestras más sinceras disculpas por lo ocurrido.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Philippe
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards
Respuesta del Departamento de Calidad
Dear Frans
We would like to thank you for choosing our Genteel Home Santa Teresa apartment for your holidays in Sevilla and for the review you shared on our web, all of your kind words about your stay with us are great to hear
Best regards
Ana García, Customer Service
+ appartments were nice, clean and in a great location, just in a old town, close to all atractions
- 1. After this that booking and payment was done i received mail that in case of check in apartment after 9pm i will have to pay 30 eur, and after 12 it will be 50 eur (i do not remember exact values but someting like this). i think it is not fair to inform customer about such conditions after booking done. 2. the first evening when i came there was no hot water, they told me that next day plumber will come and repair. Plumber was late about 1 h, he was not able to repair water so finally ww had to change apartment. we lost half of the day waiting for plumber and then move to other apartment. and of course we were able to take shower next day after arrival. 3. Few times when i called for an emergency they did not pik up the phone and never called back. for few hours WIFI was broken, thats why i called. after few hours it was repair. 4. i wanted to extend stay here, just becouse it was conviniece for us to not change a place for 1 night. they are not quite flexible about this, i expected better price in case i was there already 7 night.
Respuesta del Departamento de Calidad
Dear Vanessa, We are sincerely grateful for the time you spent to share your comments on your stay in our apartment, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Please accept our sincerest apologies for the imperfection you describe aboout the shower, we took care after your departure. Thanks again and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Everything about this property was beyond fabulous, from Lola who helped us with the check-process, to Fatima who continued to check on us ( via Whatsapp) throughout our stay and offered to help us with any question or need, to the property´s unbeatable location and modern amenities, everything was 10/10. I HIGHLY recommend this property for anyone who wants to visit Seville. It´s located in the heart of the touristic area and is literally a few minutes walk from the main attractions. the neighborhood is super safe and the apartments are modern, secured, roomy, and very clean. I will definitely be staying here if I ever go back to Seville. Special thank you to Lola and Fatima for their outstanding service.
It was hard to get ahold of people - did not answer my calls. But the contact for meeting at the place to let us in was very helpful and got ahold of folks to fix the wifi
Small double bed as one bedroom only fits 150cm bed
Respuesta del Departamento de Calidad
Thank you very much for taken your time to leave us your review Sarah, it always helps us to imprive and become better hosts. We are sorry if our apartment didn´t fullfil your expectation, even when we made a great effort in order to satisface you. The information about the size of the beds could be found at Booking.com and also in the link we sent you with all the apartment information once we confirmed yur reservation, we are sorry you didn´t read it before your arrival. We are very happy to know you enjoy the location and decoration of aour apartment, which by the way, it´s from some of the most exclusive decoration stores in Seville! Regards
Einchecken sollte um 15:00h sein, hatte extra geschrieben dass wir danach eine Führung im Alcazar gebucht haben. Wurden dann kurz vorher auf 15:30 vertröstet und haben vor der Wohnung nochmal 15 min gewartet. Die Übergabe selbst war sehr angenehm und die Dame sehr hilfsbereit.
Small double bed as one bedroom only fits 150cm bed
L’accessibilité en voiture. Le sol n’était pas très propre (ménage bâclé ?).
Respuesta del Departamento de Calidad
Cher Younes, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier sa décoration moderne, son équipement complet et son emplacement central mais calme. En ce qui concerne le nettoyage, c’est un aspect très important pour nous et nous examinerons ce qui s’est passé dans votre cas pour l’améliorer et pour atteindre également la perfection. Ce fut un plaisir d´être resté avec vous. Salutations