Este magnífico apartamento se encuentra en la calle Padre Marchena, en una preciosa casa de estilo típico sevillano, reformada y reconvertida en 3 apartamentos. Es el lugar perfecto para disfrutar al mismo tiempo de una tranquilidad sin igual, y de la mejor de las ubicaciones para conocer Sevilla.
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Apartamento Padre Marchena V
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Respuesta del Departamento de Calidad
Dear Nancy, Thank you for your review. We´re glad to hear you enjoyed the central location, the lovely rooftop space, and the attentive service from our team. It´s a pleasure to know that your stay was enjoyable.
Respuesta del Departamento de Calidad
Dear Cathy,
Thank you for taking the time to share your detailed feedback. We are delighted to hear that you found the apartment charming and enjoyed your overall stay.
However, we deeply regret the inconveniences you experienced. Regarding the wait during check-in and the delay in cleaning, we want to assure you that such situations are not typical of our services. While unexpected circumstances can occasionally arise, we strive to handle them efficiently and minimize any impact on our guests. We sincerely apologize once again and are committed to improving our processes to avoid similar situations in the future. We are also pleased to know that you appreciated the thoughtful gesture made by our customer service team to address these punctual inconveniences.
With regard to the coffee machine, we are glad we could resolve the issue promptly to ensure your comfort. However, we extend our apologies for the lack of follow-up on your late check-out request, as this does not reflect the standard of communication we aim to uphold.
Your feedback is invaluable to us as we continually strive to enhance our services. We truly hope to have the opportunity to welcome you back in the future for a seamless and enjoyable experience.
Respuesta del Departamento de Calidad
Dear Richard,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Cora,
Thank you for your lovely feedback. We are delighted to hear that you enjoyed the peaceful and central location of the apartment. It’s great to know that you found it clean, bright, and appreciated the beautiful terrace.
We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Charlene,
Thank you for your feedback regarding your stay in Sevilla. We are sorry to hear that your trip began with health issues, but we are pleased that our staff could assist you by granting early access to the apartment. We always strive to provide our guests with a comfortable and pleasant experience, especially in challenging situations. Your compliments about our excellent service are greatly appreciated.
On the other hand, we will certainly take your comments regarding the small second bathroom and the lack of storage space in one of the bedrooms into consideration for future improvements.
We are glad to hear that you found the apartment ideal for a city trip in Sevilla, and we hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Maximilian,
Thank you for your feedback. We are glad to hear that you found the location perfect and that the apartment was very clean and largely matched the pictures.
We appreciate your comments regarding the rooftop terrace and the condition of the cushions. We will take your suggestions into consideration for future improvements.
We hope to have the opportunity to welcome you back soon.
Respuesta del Departamento de Calidad
Dear Mollie,
Thank you for your wonderful review. We are delighted to hear that you had an amazing stay and enjoyed the gorgeous home and terrace. It’s great to know that our central location and proximity to restaurants and tourist activities added to your experience. We appreciate your kind words and look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Senne,
Thank you very much for your kind feedback. We are thrilled to hear that you enjoyed your stay and found the apartment beautiful and conveniently located. It’s wonderful to know that you particularly appreciated the terrace and the warm weather. We look forward to welcoming you back in the future for another great experience.
Beautiful apartment with private terrace. Careful, clean, spacious and full of good taste.
In the double room too much light, you could not completely darken it. And the terrace door was broken, which gave me anxiety, anyone from the surrounding terraces could have entered the house. But we were not warned or a solution was put in place.
Respuesta del Departamento de Calidad
Dear Ilaria,
Thank you for your kind feedback and for highlighting the beauty, spaciousness, and tasteful decor of the apartment. We are delighted to hear that you enjoyed your stay and the private terrace.
Regarding the terrace door, we sincerely apologize for this unexpected inconvenience. The issue with the door was an unforeseen and isolated incident, and we regret any discomfort this may have caused during your stay. However, we take the safety and security of our guests very seriously, and I can assure you that the door has already been repaired and is now functioning properly.
We also appreciate your comment about the light in the double room, and we will take it into consideration to improve the comfort of future stays.
We hope to have the pleasure of welcoming you again soon and offering you an even better experience.
Quality Department
Respuesta del Departamento de Calidad
Dear lawwill,
Thank you for your kind review. We´re delighted to hear that you enjoyed the convenient location of our apartment and found it easy to explore Seville. It´s wonderful to know that our prompt communication made your stay even better. We hope to welcome you back for a longer visit in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Nada,
Thank you so much for your kind review. We’re delighted to hear that you enjoyed your short trip to Seville and found the apartment beautiful and well-located.
It’s great to know that you appreciated the cleanliness, cooling, and functionality of the apartment, as well as the convenience of walking to famous spots. We’re also glad the parking tip and terrace added to your enjoyment.
Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Usman,.
Thank you for your feedback. We’re glad to hear that Samuel was helpful and provided a warm welcome by meeting you at the entrance, giving you the keys, and showing you around the apartment. We appreciate your kind words and hope you had a wonderful stay.
Respuesta del Departamento de Calidad
Dear Ivis,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Jennifer,
Thank you for your wonderful review. We´re glad to hear that you enjoyed our convenient location and the quiet street. It’s also great to know that you found the communication with our manager easy and efficient, and appreciated the modern amenities. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Martin,
Thank you for your kind review. We´re pleased to hear that you enjoyed the central location and the quiet rooftop. It´s wonderful that you found the apartment clean and well-equipped with everything you needed. It was a pleasure hosting you, and we hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Cristy,
Thank you for sharing your delightful experience. We are pleased to hear that your family had an enjoyable stay and appreciated the modern decor and comfortable rooftop deck. It is wonderful that you found the location ideal for exploring and enjoyed the nearby restaurants, bars, and squares. We are glad you had a pleasant visit and look forward to welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Nathalie,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Ludivine,
Thank you so much for your wonderful review. We are thrilled to hear that you found our apartment magnificent, very comfortable, and ideally located in the heart of the city while still being very quiet. We´re delighted that you enjoyed the terrace, which we agree is the cherry on top.
It´s fantastic to hear that our agency provided you with excellent service, offering plenty of recommendations and even arranging an exceptional flamenco show for you. Your kind words mean a lot to us, and we´re grateful for the opportunity to enhance your experience in our city.
Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable visit.
Respuesta del Departamento de Calidad
Dear Abdelylah,
Thank you for your wonderful review. We´re thrilled that you enjoyed the ideal location of our apartment, close to all the monuments, restaurants, and bars yet peaceful enough to avoid noise disturbances. It´s great to hear that you found the apartment cozy, well-air-conditioned, with comfortable bedding. We appreciate your feedback on the practicality of the second bathroom for a group of four.
We´re delighted that you found the apartment impeccable and enjoyed the pleasant terrace, especially in the evenings. Your recommendation means a lot to us. We look forward to welcoming you back and ensuring another enjoyable stay in the future.
Respuesta del Departamento de Calidad
Dear Rebecca,
Thank you very much for taking the time to share your experience in our flat. We are glad to hear that you found the space adequate and enjoyed the terrace and the excellent location.
We deeply regret the inconveniences you mentioned and assure you that we have taken note of your comments and our team will evaluate the appropriate measures to address these issues.
We appreciate your valuable feedback as it allows us to improve our services. Our priority is guest satisfaction.
We are glad to hear that, despite these issues, you found the flat comfortable and would consider staying with us again. We look forward to welcoming you in the near future and providing you with an even more satisfying experience.
Quality Department
Respuesta del Departamento de Calidad
Dear John,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Serge,
We sincerely appreciate your comments about your experience in our apartment. We are sorry for any discrepancies you may have found between the terrace furniture.
We regret not having met your expectations. We take your observations seriously and will take them into account to make those improvements that are considered necessary. Your feedback is invaluable to us as we seek to maintain high quality standards.
We hope that, despite this inconvenience, you enjoyed your stay and give us the opportunity to serve you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Stacy,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Dear Vesnier,
Thank you for your feedback. We´re delighted to hear that you enjoyed the great location of our property and that you found it very comfortable during your stay in Sevilla. Your satisfaction is important to us, and we´re glad we could contribute to a pleasant experience. Should you return to Sevilla, we´d love to host you again.
Respuesta del Departamento de Calidad
Dear Marguerite,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Quality Department
Respuesta del Departamento de Calidad
Dear Patti,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Respuesta del Departamento de Calidad
Dear Gaelle,
Thank you for your kind review. We´re delighted to hear that you enjoyed the convenient location of our apartment, allowing you to explore the area on foot. We´re glad you found the apartment pleasant. It´s wonderful to hear that our host´s responsiveness was appreciated, especially during unexpected circumstances such as extending your stay due to a canceled flight. We strive to provide excellent service to our guests, and we´re pleased that we could assist you promptly. Should your travels bring you back to the area, we would be honored to host you again.
Respuesta del Departamento de Calidad
Dear Nathalie,
Thank you for your feedback! We´re glad to hear that our accommodation matches the descriptions provided. We apologize if the photos may have given the impression of a larger space for you. Nonetheless, we´re pleased that you found the apartment very pleasant and well-located. We hope you enjoyed your stay overall, and we appreciate your insights.
Respuesta del Departamento de Calidad
Dear Amine,
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you and your mother experienced during your stay.
First at all, due to our location on the city centre, it´s important to mention that in some buildings with significant historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. On the other hand, our aim is always to be transparent with our clients, so the photos and characteristics of the building can be consulted on our website, where you will find information on the structure of the flat to prevent any misunderstanding regarding the stairs or layout of the rooms.
Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide an even better experience.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Giorgio,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Justine,
Thank you so much for your kind words. We´re thrilled to hear that you enjoyed our superbly located apartment, which allows for easy access to everything on foot. It´s wonderful to know that our communication was effortless and that our host was always quick to respond. Providing excellent service is our priority, and we´re glad it made a positive impact on your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Joshua,
We´re glad to hear you enjoyed our apartment´s fantastic location near the Cathedral, cleanliness, comfortable beds, and quiet atmosphere. Your positive comments about the communication with the owner are much appreciated. We apologize for any confusion with the washing machine and dishwasher instructions and will work on providing clearer guidance. Thank you for choosing our apartment, and we look forward to hosting you again.
Quality Department
Respuesta del Departamento de Calidad
Dear Wendi,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Bushra,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dears Christophe & Marie-Jo,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Sylvie,
Thank you for your kind words. We´re delighted you enjoyed the warm welcome from our management service, the ideal location for exploring on foot, and the comfortable bedding. We´re also pleased that our quick response to your request for a dish towel met your expectations. Your feedback is appreciated, and we look forward to the opportunity to host you again.
Respuesta del Departamento de Calidad
Dear Anja. We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Joan. Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department.
Odeur d’égout dans les sanitaires
Respuesta del Departamento de Calidad
Dear Raphael,
We sincerely appreciate you sharing your comments about your stay in our apartment.Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
We deeply regret that you experienced about odor during your stay.
One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it. We appreciate your understanding and that you have shared this information with us. Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
Your feedback is highly valuable, and we hope you will consider giving us another opportunity in the future to provide you with a more satisfying experience.
Thank you for choosing us and for sharing your observations.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimada Mireia. Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servirle.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Peter,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Peter,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Lucie,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards.
Very expensive for quality SpaceLy and cheaply furnished No welcome pack - tea, coffee milk etc Outside balcony disappointing
Respuesta del Departamento de Calidad
Dear Chris,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear David, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Christian, We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Katie,
Thank you for sharing your positive experience with our apartment, we are delighted to read it. It was a pleasure hosting you and your family and you will be always welcome to repeat the experience with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marie-Aude,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. We hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Rob,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Asunción:
Nos gustaría expresar nuestro más sincero agradecimiento por su amable comentario sobre su estadía en nuestro apartamento. Nos complace saber que disfrutó de nuestra ubicación y encontró nuestro alojamiento cómodo y conveniente para sus necesidades. Su opinión es muy importante para nosotros y la tomamos en cuenta en nuestro esfuerzo continuo por brindar un servicio excepcional. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano y ofrecerle otra experiencia agradable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Felipe:
Le agradecemos elegirnos para su estancia en Sevilla y por dejarnos una reseña. Esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Eugene,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Todo perfecto. Repetiremos
Respuesta del Departamento de Calidad
Estimada Reyes:
Quisiéramos tomar esta oportunidad para agradecerle elegir nuestro apartamento para su estancia en Sevilla y por escribir esta reseña. Nos alegra saber que repetirá su viaje con nosotros; desde nuestra parte, estaremos encantados de volver a recibirle cuando desee.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimada Silvia:
Nos gustaría agradecerle por elegir hospedarse en nuestro apartamento en Sevilla y por compartir su encantadora reseña con nosotros. Nos alegra saber que tuvo una agradable estancia y que el apartamento fue de su agrado. Apreciamos mucho sus críticas constructivas y esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Edward,
We want to thank you for choosing our apartment for your stay in Seville and for taking the time to review us.
It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Derek,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Sevilla. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
As others have posted this apartment is in a great location, central and quiet. Property manager was very attentive. It is a third floor apartment (NA metric) so you need to be able to get up two flights of stairs. Only thing to note is that the bedrooms are not as large as the photos make it look, especially the second bedroom. We would stay there again.
Respuesta del Departamento de Calidad
Dear Gerry,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sophie,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Jorge:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Claire,
First and foremost thank you for having chosen us for your stay in Seville and for taking the time to write a review. We are very glad that you were satisfied with the apartment and that you are willing to stay with us again and even recommend us to others. We appreciate the constuctive feedback you have shared with us, as it gives us an insight of how our guests live their stay and also gives us an idea on what improvements we can make.
Thank you once again, we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Un merveileux séjour à Séville (et un allez retour à Cordoue en TGV) grâce notamment à cet hébergement de grande qualité. Calme absolu et à deux pas du centre ! Nous avons également apprécié la terrasse ! nous recommandons !
Respuesta del Departamento de Calidad
Dear Laurence,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Reed,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
lo peor es una segunda planta sin ascensor , las escaleras son demasiado estrechas .
Respuesta del Departamento de Calidad
Estimada Lourdes:
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Nathalie,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Sevilla. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
todo en general. Muy buena ubicación, limpieza… El Apartamento está totalmente reformado y acomodado.
muchas escaleras… pero no tiene más importancia. todo estaba genial
Respuesta del Departamento de Calidad
Estimada Elvira:
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Guy, Thank you for the feedback provided. We will take it into account to replenish the soap and glasses and we hope to see you again.
Jose L.H. Campos
Quality Department Manager
Very good stay.
Respuesta del Departamento de Calidad
Dear Janice, thank you very much for your time to review your personal experience. We are glad to know that our prime location was a highlight of your stay.
Hope to meet you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Fabrice, thank you for choosing our apartment for your holiday and for taking the time to review your stay. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
air conditioning not really cool enough
Emplacement très central à proximité de tout dans une rue calme. L´appartement a été refait à neuf. Belle décoration et extrêmement propre. Literie de qulaité.
La climatisation n´est pas très puissante pour refroidir l´appartement...
Respuesta del Departamento de Calidad
We appreciate the time you took to share your feedback. Thank you for sharing the highlights of your stay with us. We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
La situation centrale tout en étant au calme. Appart bien disposé et très propre. La terrasse est top. L’accueil chaleureux de l’hôtesse. L’immeuble bien sécurisé et personnel dispo en cas d’urgence.
Odeurs de l’évacuation de la grande salle de bain.
Respuesta del Departamento de Calidad
Dear Mike, thank yo very much for choosing our apartment for your stay and for sharing your personal experience with us.
It was a pleasure to assist you and we hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Joan, we really appreciate your valuable feedback.
Thank you for highlighting the excellent location of the apartment and easy communication with our team. Also we would like to thank you for pointing out what we can do better and improve our services, and we appologize for the imperfections described in your comments. We would like to take this opportunity to inform you and our future guests that the improvements will be made on the terrace of the apartment to update it,s o our guests can fully enjoy their stay.
Thank you for taking the time to leave us your review. We really hope to have the opportunity to welcome you in our apartments in near future again and to exceed your expectations.
Aija T.
Quality Department
très bel appartement. belle terrasse. super bien situé
literie un peu dure
Respuesta del Departamento de Calidad
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your experience as it gives us an opportunity to look at areas which may have for need for improvements.
We highly appreciate your feedback and hope you will visit us again in near future.
Aija Teilane,
Quality Department
Respuesta del Departamento de Calidad
Thank you for the positive description of the apartment we accommodated you in during your stay. We are glad to hear that you had a comfortable stay with us.
Once more we thank you for sharing your experience and look forward to assisting you again soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for leaving us such a positive review.
We are glad to hear you took the advantage of our unbeatable location and you found it very comfortable for your stay.
We will be glad to assist you during your future stays in Seville.
Aija Teilane
Quality Department
Appartement très bien équipé, confortable et rénové avec des matériaux de qualité. Il est extrêmement bien située, très tranquille et silencieux pendant la nuit, à deux pas de la cathédrale et les visites dans la vieille ville peuvent être faite à pied facilement. Il jouit d´une belle terrasse, agréable pour prendre l´apéro quand on rentre en fin d´après-midi. Un grand merci à Marina pour ses bonnes adresses de restaurants et pour son aide pendant notre séjour.
Le mobilier de la terrasse pourrait être rajeuni.
Respuesta del Departamento de Calidad
Thank you very much for sharing this positive review.
We are very pleased to read your satisfaction with the comfort of the apartment and are grateful for your highlight on the its excellent location and the service you received by our team.
We look forward to your next visit.
Aija Teilane,
Quality Department
Place was tired. Roof terrace furniture was old and rusty. Cushions for the roof terrace furniture were old, some stained and ripped.
Respuesta del Departamento de Calidad
Thank you very much for sharing your review of your stay.
We were very saddened to read your disappointment with the roof terrace. We will make sure to take your comments into account to improve in this aspect of our services.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your review.
We are glad to hear you liked the apartment and enjoyed its excellent location during your stay in Seville.
We hope to assist you in near future again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Brian
We would like to thank you for the lovely review you shared following your recent visit to our Padre Marchena apartment and are delighted to read that we were able to match your holiday expectations. Best regards
Respuesta del Departamento de Calidad
Dear Johan
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Padre Marchena apartment with us and our future guests.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Regards
- La calefacción es mejorable, sobre todo en el salón. También la insonorización, aunque es una calle tranquila.
- wifi instable
Logement très beau et très agréable. Le tout est très bien entretenu et se trouve à quelques minutes à pied de la Giralda.
l´emplacement est super !!! la propreté impeccable ! L´accueil était parfait. Un plan de la ville est mis a disposition
RIEN. C´ETAIT PARFAIT !!
+ Das Appartement hat unsere Erwartungen mehr als übertroffen. Die Wohnung bietet ein super Preis-Leistungsverhältnis, liegt in einer ruhigen Nebenstraße direkt im Stadtzentrum (Parkhaus-Rabatt wird angeboten), hat eine Top-Ausstattung und war sehr sauber. Besonders hat uns die große Dachterasse gefallen, auf der man gut vom Stadttrubel abschalten konnte. Und die Kommunikation im Vorfeld und während der Anreise war vorbildlich. Alles in allem: Besonders für eine kleine Familie wie unsere geeignet. Wir kommen gerne wieder.
- Alles super, nur die kaputte Lampe im Hausflur muss mal wieder ausgewechselt werden. ;)
+ Größe des Appartements, Super Lage direkt in der Altstadt, Dachterrasse, Zimmeraufteilung, Möglichkeit einer Parkplatzreservierung (unbedingt zu empfehlen)
- Die Ausstattung der Dachterrasse (Stühle waren verbraucht, die Auflagen waren schmutzig, die Nähte teilweise gerissen) wäre verbesserungswürdig.
Very clean; had all the facilities we expected and more (including washing machine, iron and ironing board aind hairdryer); excellent location within easy walking distance of main attractions, shops, bars and restaurants; lovely roof top patio to chill out on in the afternoon after a busy morning touring; and very helpful hosts who gave us lots of tips and helped us book flamenco show. Would definitely recommend booking.
There was nothing we didn’t like.
Nice friendly living room, wonderful roof terrace and absolute perfect laying but the second bathroom was really very small.
Respuesta del Departamento de Calidad
Dear Omi, Firstly we thank you for making our apartment your choice although we regret that we fell a little short of your expectations this time around. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Cher Frédéric, Merci pour le temps que vous avez passé à partager votre expérience dans notre appartement. Son évaluation positive nous encourage à continuer à travailler tous les jours. Nous regrettons que vous ayez eu quelques problèmes d’insonorisation, nous trouvons cela étrange car tous les appartements ont des fenêtres avec système d’isolation pour éviter le bruit. Cependant, nous allons on va vérifier ça. Merci beaucoup encore, nous espérons vous servir dans un proche avenir. Fátima Roca - Chef du service clientèle
Respuesta del Departamento de Calidad
Cher Pierre-Cyrille, Chez Genteel Home, nous sommes convaincus qu´il y a toujours place à l´amélioration et vos commentaires aideront notre équipe à répondre aux attentes de nos clients. Nous vous sommes donc très reconnaissants du temps que vous avez passé à nous faire part de vos critiques constructives. Nous sommes heureux de savoir que l´appartement a répondu à vos attentes en soulignant le bon emplacement, le confort et la proximité de tous les points clés de la ville. Cependant, comme il s’agit d’un bâtiment situé dans le centre historique, la cathédrale n’est parfois pas visible de tous les côtés de la terrasse.
Nous regrettons de lire votre mécontentement concernant la propreté et la taille de la lingerie. Chez Genteel Home, nous nous efforçons d’assurer une efficacité totale dans ce domaine. Nous sommes pleinement conscients que la propreté et le confort sont des aspects d’une grande importance pour nos clients. Pour une occasion ultérieure, n´hésitez pas à contacter notre service clientèle pour signaler d´éventuelles imperfections dans le service. L’équipe agira rapidement dans l’intention de résoudre le problème et de résoudre toute situation qui ne correspond pas à vos besoins. Une fois encore, nous vous remercions de partager votre expérience avec nous et nous espérons pouvoir vous servir à nouveau bientôt. Fátima Roca - Chef du service clientèle
Respuesta del Departamento de Calidad
Chère Sophie, Nous tenons à vous remercier pour le temps que vous avez passé à partager vos commentaires sur votre dernier séjour dans notre appartement. Merci de signaler la décoration et la belle terrasse. Nous avons récemment rénové des chambres conçues pour assurer un excellent confort. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle
Respuesta del Departamento de Calidad
Estimado Diego, Agradecemos enormemente su tiempo dedicado en valorarnos tan positivamente. Sentirnos así de halagados es, sin duda alguna,un gran elogio para nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto. Esperamos poder darle la bienvenida de nuevo muy pronto.
Fátima Roca- responsable Dpto. de Calidad.
Respuesta del Departamento de Calidad
Dear Molly, We express our gratitude with your comment. We are pleased to know that the surroundings of our apartment met your expectations on your vacation. One of our main goals is that the client feels valued and helped, so we appreciate your positive recognition with our staff. Again we thank you for this very kind review and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Chère Candice, Merci pour votre appréciation de votre séjour au sein de notre appartement. Il est merveilleux de lire que nous avons rendre votre séjour spécial. Nous vous attendons à nous bientôt. Fátima Roca - Chef du service clientèle
Respuesta del Departamento de Calidad
Estimado Hugo, Gracias por esta revisión sobre su estancia con nosotros. Nos alegra saber que nuestro apartamento cumplió con sus expectativas. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Esperamos poder servirle muy pronto. Fátima Roca-responsable Dpto. de Calidad
Cage d´escalier un peu bruyante par moment mais rien de bien grave.
Altanen var bra, men sittdynorna var smutsiga.
*WiFi funktionierte nur sehr eingeschränkt und trotz Nachfrage am ersten Abend wurde bis zum Ende des Aufenthaltes nichts daran geändert (auch keine Erklärung o.ä.); *Wohnung ist sehr hellhörig (Wand zwischen Schlaf- und Wohnraum nur Sichtschutz, man kann sich problemlos durch die Wand unterhalten...); *Müllcontainer zu der Wohnung sind in einer anderen Straße ca 0,5km entfernt (der Abfall muss dort am Ende des Aufenthaltes entsorgt werden); *es wurde ein angeblich von uns zerstörter Ventilator nach unserer Rückkehr über die Kaution in Rechnung gestellt, obwohl wir ihn nicht angefasst hatten
Respuesta del Departamento de Calidad
Dear guest, thanks for your comment. We are glad to know that you liked the decoration of the apartment, its terrace and comfort and its central location. We will contact the internet company to solve the problem as soon as possible. On the fan, we are sorry but before your arrival it was in perfect condition because it was new bought the previous week, and on after your departure it was broken, perhaps accidentally. We hope that despite this you have enjoyed your stay. Regards
Всё очень даже понравилось. Не могу сказать ничего плохого.