El apartamento está situado en una segunda planta (aunque con la altura de un tercero) de un bonito y señorial edificio en la misma calle Mateos Gago, a escasos 30 metros de la Catedral y la Giralda.
Dispone de 4 dormitorios, tres de ellos con camas de 0,90 x 1,90 y el otro con cama de matrimonio de 1,50 x 1,90. Tiene un total de cuatro baños completos, tres de ellos en suite, y otro independiente. La cocina está abierta al salón y al pasillo, y aunque es pequeña dispone de todo lo necesario en cuanto equipamiento, así como de una mesa de comedor. El salón se ha amueblado con detalle e igualmente supone una estancia acogedora y agradable.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de restauración cuya carta puede consultar aquí
• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento Mateos Gago IV
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Respuesta del Departamento de Calidad
Dear Kate,
Thank you sincerely for taking the time to share your experience. We are pleased to hear that you enjoyed the location and cleanliness during your stay.
We regret that you experienced some noise during your visit. It is important to mention that depending on the season and local festivities, occasional noise may be more noticeable at certain times of the year. However, we will review the apartment´s soundproofing system to ensure it meets the standards to minimize any external noise.
Regarding the odor, it can be influenced by external factors, such as weather conditions. Nonetheless, we have noted your comment and will investigate the issue to prevent it from recurring.
We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again, aiming to make your next stay an even more pleasant experience.
Respuesta del Departamento de Calidad
Estimada Pilar,
Gracias por sus amables palabras sobre su estancia.
Ha sido un placer recibirles y esperamos tener el privilegio de darles la bienvenida nuevamente.
Respuesta del Departamento de Calidad
Estimada Daniela,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que el espacio coincidió con sus expectativas y que la ubicación, frente a la catedral y en la principal calle de restaurantes, fue de su agrado.
Es un placer saber que la atención recibida durante su estancia fue satisfactoria y que se sintió bien atendida en todo momento. Agradecemos su recomendación y esperamos poder recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Tracy,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the central location, the comfort of the apartment, and the nearby amenities. It’s great to know that the double glazing worked well to ensure a peaceful stay. We are glad you had such a memorable experience in Seville. We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Estimado Leonardo,
Muchas gracias por tomarse el tiempo para compartir su experiencia. Nos alegra saber que disfrutó de la excelente ubicación de nuestro alojamiento, con sus hermosas vistas y la proximidad a puntos emblemáticos como la Catedral, el Real Alcázar y el Archivo General de Indias. Nos complace además saber que encontró los dormitorios cómodos y bien equipados, y que el acceso al departamento resultó sencillo.
Lamentamos sinceramente que algún aspecto de su estancia no haya sido completamente de su agrado. En relación al olor mencionado, sentimos mucho cualquier inconveniente que esto haya podido causarle. Si bien su presencia puede estar influenciada por factores externos, como las condiciones climáticas, tomamos nota de su observación y revisaremos la situación para evitar que se repita en el futuro.
Nos alegra saber que, a pesar de este inconveniente, su experiencia fue positiva y que recomendaría nuestro alojamiento al 100 %. Agradecemos sinceramente su valioso feedback y esperamos tener el placer de recibirlo/a nuevamente para brindarle una estancia aún más agradable.
Locatia. În plin centru istoric, pe una dintre străzile emblematice ale orașului
Fiind o clădire veche instalațiile de canalizare erau cam depășite
Respuesta del Departamento de Calidad
Dear Teo,
Thank you for sharing your feedback. We are delighted to hear that you appreciated the central location of the apartment, right in the heart of the historic city center.
Regarding the plumbing system, we appreciate you bringing this to our attention. Please be assured that we take note of your comments and will make sure that everything is in working order for future guests.
Thank you for choosing us. We hope to have the opportunity to welcome you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear André,
We sincerely thank you for taking the time to share your experience with us. We are pleased to know that you found the apartment clean, comfortable, and functional, and that the kitchen was useful during your stay.
We apologize for any inconvenience caused by the occasional odor in some bathrooms. Please note that such situations can sometimes be influenced by external factors such as weather conditions. Nevertheless, we are glad to know that you were still able to enjoy a pleasant and enjoyable stay.
Thank you again for your valuable feedback, and we look forward to the pleasure of hosting you in the future.
Respuesta del Departamento de Calidad
Dear AnQuing,
Thank you for sharing your insightful feedback about your stay in Seville. We are glad to hear that you appreciated the unique cultural experience and charm the city has to offer, from its Andalusian courtyards and modern apartments to boutique hotels. We are pleased that you enjoyed the distinctive architecture, warm hospitality, and the convenience of walking to nearby attractions. We also appreciate your comments regarding the air conditioning, which we will take into consideration.
Thank you once again for your thoughtful recommendations, and we look forward to welcoming you back to Seville in the future.
Respuesta del Departamento de Calidad
Estimado Antonio:
Muchas gracias por su comentario. Nos complace saber que ha disfrutado de nuestra propiedad, ubicada en el corazón del casco antiguo de Sevilla. Es un lugar privilegiado, y nos alegra que haya podido aprovechar su excelente ubicación. Esperamos tener el placer de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Sean,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the central location of the property.
We also appreciate your comment regarding the toilet, and we will have our maintenance team look into this to ensure it is resolved promptly. Your input helps us improve the experience for all our guests.
We hope that, despite this minor issue, your stay was comfortable and enjoyable. It would be a pleasure to host you again in the future.
Respuesta del Departamento de Calidad
Estimada Carmen:
Gracias por sus amables palabras sobre su estancia. Hospedarle ha sido un placer, y esperamos tener el privilegio de darle la bienvenida de nuevo.
Respuesta del Departamento de Calidad
Estimada Raquel:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que la ubicación de la casa fue de su agrado y que encontró cómodo el hecho de que cada habitación dispusiera de baño. También agradecemos sus amables palabras hacia nuestro equipo.
No obstante, lamentamos sinceramente los inconvenientes que menciona respecto a la presencia de olores. Este tipo de situaciones puede depender en gran medida de factores externos, como las condiciones climáticas. No obstante, revisaremos lo mencionado para tomar las medidas necesarias y evitar que se repita. Asimismo, tomamos nota de su comentario sobre la persiana. Procederemos a inspeccionar esta situación para resolverla lo antes posible.
Le agradecemos nuevamente su valiosa opinión y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia más satisfactoria.
La ubicación estupenda
Creo que deberían dar un repaso de pintura al apartamento y cuidar temas de olores de las tuberías
Respuesta del Departamento de Calidad
Estimada Ana:
Gracias por compartir su opinión. Nos complace saber que la ubicación de nuestro apartamento fue de su agrado y que disfrutó de su céntrica ubicación en el corazón de Sevilla.
En cuanto a los comentarios sobre los olores en el apartamento, queremos destacar que los mismos pueden depender en ocasiones de factores externos, como las condiciones climáticas, los cuales a veces pueden influir en la presencia de los mismo. No obstante, tomamos nota de su sugerencia y revisaremos la situación para asegurarnos de que no se repita en el futuro.
También agradecemos su comentario sobre el estado del apartamento. La pintura es parte de nuestro programa de mantenimiento y nos comprometemos a realizar las mejoras necesarias.
Agradecemos sus comentarios ya que nos ayudan a mejorar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia aún más agradable.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Lise,
Thank you for sharing your experience with us. We are delighted to hear that you and your friends enjoyed your stay, appreciated the cleanliness of the rooms, and found the location to be excellent. It is also wonderful to know that you found the beds comfortable.
We regret that you experienced some noise from outside. While the central location offers great convenience, it can occasionally result in external sounds, particularly during certain times of the year or when festivities are being celebrated in the area. Nevertheless, we are pleased that this did not detract too much from your overall experience.
Thank you for recommending us. We would be thrilled to welcome you and your friends again in the future.
Respuesta del Departamento de Calidad
Dear Oscar,
Thank you so much for your thoughtful review. We are delighted to hear that you and your family enjoyed the apartment and its central location. We’re glad you appreciated the spaciousness, cleanliness, and the unique atmosphere of the area. As you mentioned, the sounds of the bells and the vibrant street life are part of the charm of staying in such a historic location. Regarding the odor, it can sometimes be more noticeable due to the climate, and we truly appreciate your understanding in this matter. We are actively working to make improvements and ensure a more pleasant experience for our guests. Thank you for your kind recommendation, and we look forward to welcoming you again on your next visit to Seville.
Respuesta del Departamento de Calidad
Dear Edy,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Respuesta del Departamento de Calidad
Dear Parnkae,
Thank you for sharing your experience. We are pleased to hear that you enjoyed the excellent location, close to restaurants and tourist attractions, as well as the cleanliness and condition of the apartment.
Regarding the difficulty with taxi access, we would like to kindly highlight that due to our proximity to the most important monuments and our location in the city center, vehicle access may be restricted in some areas, as they are pedestrian-only zones. This design aims to allow free movement for residents and visitors while reducing the environmental impact caused by the constant flow of vehicles. We apologize for any inconvenience this may have caused and appreciate your understanding. We hope that despite this small issue, you enjoyed your stay and the city, and it would be our pleasure to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Christelle,
Thank you very much for your feedback. We are delighted to hear that you enjoyed your stay, the apartment’s amenities, and its fantastic location near the Cathedral.
We would be happy to welcome you again in the future.
Respuesta del Departamento de Calidad
Thank you very much for your feedback. We apologize for any inconvenience caused by the noise. Due to the prime location, especially on weekends and holidays, the area can be more crowded, but we´re glad to hear you enjoyed the unique atmosphere of Seville. Thank you for your recommendation!
Respuesta del Departamento de Calidad
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Thank you very much for sharing your experience with us. We sincerely apologize for the inconvenience with the coffee machine and understand that this may have been an issue. We would like to remind you that our team is always available to address such concerns during your stay and resolve them as quickly as possible. We’re delighted to hear that, despite these details, you enjoyed your time with us. We look forward to the pleasure of welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Jacques,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Luiza,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimada Daniela:
Gracias por su amable comentario. Nos complace saber que la ubicación de nuestro apartamento fue de su agrado y que disfrutó de su estancia. Estaremos encantados de darle la bienvenida en su próxima visita.
Respuesta del Departamento de Calidad
Estimada Gabriela:
Muchas gracias por su comentario. Nos alegra saber que estuvo muy cómodo durante su estancia y que la ubicación del alojamiento cumplió con sus expectativas. Será un placer recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Will,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Respuesta del Departamento de Calidad
Dear Irena,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Respuesta del Departamento de Calidad
Dear Cheri
Thank you very much for your kind review. We are delighted to hear that you had such a wonderful stay at our property. It´s great to know that the adjustable air conditioning, prime location near the cathedral, and responsive staff contributed to your positive experience. We´re also pleased that our amenities met the needs of your family group. Your recommendation means a lot to us, and we hope to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Solangel,
Thank you for your positive review. We’re thrilled to hear that you enjoyed the excellent service and found the location of the apartment to be convenient and close to everything. We appreciate your kind words and look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Jeremy,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our great location and the amenities provided.
However, we apologize for the electricity issues you experienced during your stay. We appreciate your understanding and are glad we were able to provide you with an alternate place to stay promptly. Please rest assured that we take your comments regarding maintenance seriously and we are currently addressing it to ensure our apartments remain in excellent condition for all our guests.
Thank you for your understanding and for your valuable feedback. We look forward to the opportunity to welcome you back in the future, with improvements in place for an even better experience.
Respuesta del Departamento de Calidad
Dear Lucy,
Thank you for your fantastic review. We are thrilled to hear that you enjoyed the incredible location of our apartment. It’s wonderful to know that the balconies added to your experience and helped you fully immerse in the charm of Spain. We are delighted that our apartment served as the perfect base for exploring Seville. Your enthusiasm for the city and our accommodation is truly appreciated. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Elsa,
your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Estimada Daniela:
agradecemos mucho su comentario y estamos encantados de que haya disfrutado de su estancia con nosotros. Nos complace saber que nuestro equipo se puso en contacto con usted para ofrecerle recomendaciones de restaurantes y espectáculos días antes de su llegada. Agradecemos nuevamente su comentario positivo, y será un placer darles la bienvenida de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Joshua,
Thank you for your feedback. We´re thrilled that you found the house and location amazing. We strive to provide a memorable experience and are delighted that you enjoyed your stay. We look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Ryan,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Sonja,
We sincerely appreciate your review of your recent stay in our flat. We are glad to hear that you found the flat pleasant, clean and comfortable and that the facilities were to your liking.
We appreciate your recommendation and warning about the narrow streets surrounding our flat. These features are part of the historic charm of the area, although we understand that they can be inconvenient for drivers. We appreciate your observation and will take your comments into consideration for future recommendations.
We are also pleased that you enjoyed the proximity to the many restaurants, cafes and tourist attractions, although we regret the inconvenience caused by noise at night.
We hope to have the opportunity to welcome you back and provide you with an even better experience.
Quality Department
Nada relacionado con el apartamento. Solo decir que hay escaleras antes de llegar al ascensor, y que éste es superlento, y solo para 2 personas.
Respuesta del Departamento de Calidad
Estimada Susana,
Agradecemos sinceramente sus amables palabras sobre su reciente estancia en nuestro establecimiento. Nos alegra saber que quedó impresionada con nuestra excelente ubicación, así como con la distribución y comodidades de nuestro apartamento. Es un placer saber que encontró las habitaciones con baño incorporado muy cómodas y que nuestro personal le brindó una atención destacada.
Lamentamos cualquier inconveniente ocasionado por las escaleras antes de llegar al ascensor y la velocidad del mismo. Apreciamos su comprensión y tomaremos en cuenta su comentario, ya que nos ayudan a identificar áreas de mejora.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro para ofrecerle una experiencia aún más placentera.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Tori,
Thank you for sharing your experience with us. We´re delighted to hear that our home was a perfect fit for your family´s needs during your stay. It´s fantastic to know that you enjoyed the central location with its abundance of restaurants and activities, and that walking everywhere was convenient for you. We truly appreciate your kind words and are thrilled to hear that you would choose to stay with us again. Should your travels bring you back to the area, we would be more than happy to host you once more.
Respuesta del Departamento de Calidad
Estimada Natalia,
Agradecemos sinceramente sus amables palabras y el tiempo que se ha tomado para compartir su experiencia con nosotros. Nos complace enormemente saber que disfrutó de nuestra excelente ubicación y que encontró todo lo necesario durante su estancia. Su satisfacción es nuestra mayor recompensa y nos impulsa a seguir brindando un servicio excepcional. Esperamos tener el privilegio de darle la bienvenida nuevamente en un futuro cercano para brindarle otra experiencia perfecta.
There is a small lift at the property, but it stopped working on our last night there. This meant that my 80 year old mother had to climb several flights of stairs to get up to the third floor and then back down again!
Respuesta del Departamento de Calidad
Dear Paul,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our agent and that you found the apartment great and fully equipped. We also appreciate your kind words about our fantastic location, close to major tourist attractions.
However, we sincerely apologize for the inconvenience caused by the unexpected incident with the lift on your last night. We understand how challenging it must have been, and we regret that it occurred during your stay. Please be assured that such occurrences are unusual and sporadic, and we would like to confirm that it is working correctly right now.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Eleanor,
Thank you for your wonderful feedback. We´re delighted to hear that you had a great stay in our apartment. It´s fantastic to know that you found the communication great, the location central, and the apartment clean and modern. Your satisfaction is our priority, and we´re thrilled that we could contribute to your positive experience. If you ever find yourself back in the area, we would be honored to host you again. Thank you for choosing to stay with us.
Jammer dat we geen dakterras of balkon hadden zoals op de plaatjes.
Respuesta del Departamento de Calidad
Dear Bernadette,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay in our lovely apartment in the old town of Seville and that you found the bedrooms comfortable and well equipped.
Regarding your observation about the lack of a rooftop terrace or balcony, we want to inform you that on Booking.com, photos of different apartments within our building are displayed, each with unique features. To ensure that our guests select the apartment that best suits their needs, we send an email with a link showing the photos and specific features of the chosen apartment, allowing confirmation that it is the desired one before arrival. Sorry for any misunderstanding in this regard.
We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Laurent,
Thank you for sharing your feedback with us. We´re pleased to hear that you found our apartment well located and conveniently close to all the sites you wished to visit. However, we understand that the city´s cleaning activities are necessary to maintain its pristine condition for that both residents and tourists can enjoy a spotless city from early on, but we apologize for any inconvenience it may have caused you during your stay. Your comments regarding the cleanliness have been duly noted. If we had been informed about it, we would have provided a solution during your stay. We will address this issue with our cleaning team to ensure a more thorough cleaning process in the future. Despite these challenges, we´re glad that you still found our apartment beautiful. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Respuesta del Departamento de Calidad
Dear Susan,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear João,
Thank you so much for your kind words. We´re delighted to hear that you found our apartment wonderful, with an excellent location. It´s especially heartening to know that you appreciated the attentive hosting. Your feedback is truly appreciated, and we look forward to the possibility of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Fiona,
Thank you for your wonderful feedback about your recent stay with us. We are delighted to hear that the location of our apartment served as an excellent base for exploring Seville, overlooking one of the prettiest streets in the city and being close to the cathedral, bars, and restaurants.
We appreciate your positive comments about the apartment´s layout, amenities, cleanliness, comfortable beds, and the charm of the shutters. It´s great to know that it suited your family group of four couples.
Your understanding of the slight smell of drains and your proactive approach in managing it is appreciated. Indeed, being an old building, such nuances can arise, and we´re glad it did not significantly impact your overall experience.Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
We are thrilled that you were delighted with your accommodation and had a thoroughly enjoyable time in Seville. Should your travels bring you back to the city, we would be honored to host you again.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Tom,
Thank you for your wonderful review. We´re thrilled to hear that you found our apartment marvelous and appreciated its central location near many historical sites. It´s great to know that excellent restaurants were within close proximity. We appreciate your positive feedback and hope to welcome you back for another memorable stay in the future.
Respuesta del Departamento de Calidad
Deat Nicola,
Thank you for your positive feedback on our central location and accommodating layout.We regret the misunderstanding regarding the late check-out fee. Our commitment is to be transparent with our customers, and information about the late check-out fee can be found on our website. We appreciate your understanding and are pleased to hear you had a great stay. Your comments about the cleanliness and our management team´s assistance are valued. We´ll work on improving our response time for future requests. We look forward to welcoming you back to Seville and ensuring an even more enjoyable experience.
Respuesta del Departamento de Calidad
Dear Alex,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Respuesta del Departamento de Calidad
Dear Christina,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
La ubicación súper perfecta, el apartamento bien comido
Respuesta del Departamento de Calidad
Estimada Maria,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Kam,
Thank you for your wonderful review. We´re delighted to hear that our apartment met your expectations in terms of facilities and amenities. Providing clear instructions and responsive communication is a priority for us, and we´re pleased it made your arrival smooth. It´s great to know that any concerns during your stay were promptly resolved without inconvenience.
We´re thrilled you enjoyed the lively atmosphere of the area, the proximity to key attractions, and the vibrant ambiance. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in Seville.
Respuesta del Departamento de Calidad
Dear Ruchir,
Thank you for your kind words about our excellent location and the overall appeal of our home. We´re delighted to hear that you found the property beautiful and in line with the photos. However, we sincerely apologize for the inconvenience caused by the unusual odor in one of the bathrooms. Rest assured, we take this feedback seriously, and our team is actively addressing and resolving the issue to ensure a more pleasant experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.
Respuesta del Departamento de Calidad
Dear Jens,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Nothing
Respuesta del Departamento de Calidad
Dear Michele,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Maria,
We sincerely regret hearing about the issues you experienced during your stay, particularly regarding the sewer smell. We understand how uncomfortable this can be and would like to offer our apologies for any inconvenience you encountered.
It´s important to note that we haven´t received any prior reports about this issue. We would have appreciated having information about it during your stay to address the situation appropriately and provide a solution. We appreciate you bringing it to our attention, and we will take immediate steps to investigate and resolve any plumbing issues that may be causing this problem.
Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future with improvements to enhance your stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear guest,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Daniela,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Shryan,
We appreciate your kind words and are glad to hear that you enjoyed your stay in our apartment. Regarding the elevator, we understand that its size and age can be inconvenient at times. Due to the central location of our building in the heart of the city, implementing a larger elevator can be challenging, but we are always willing to assist our guests in case of issues related to its operation. We value your feedback and will be attentive to any notifications about the elevator during our guests´ stay so that we can take measures to address any problems that may arise. We hope you consider staying with us again in the future. It would be a pleasure to welcome you back.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Mayank,
Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Annie,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Armik,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Nada
Respuesta del Departamento de Calidad
Estimada Maria:
Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Juan Carlos. We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ellen,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nikou,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mayte,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gail,
Thank you for your wonderful review. We´re thrilled that you enjoyed your stay and found the apartment comfortable and conveniently located. We hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Carmen,
Thank you so much for your kind review! We´re delighted that you enjoyed the central location, the amenities, and the local atmosphere. Your recommendation means a lot to us. We hope to host you again soon! Thank you for choosing Genteel Home.
Kind regards.
Jose L.H. Campos
Quality Department Manager
I wanted to let you know that the bathroom connected to the hallway was having some kind of plumbing issue, it smelled like a sewer. We weren’t able to use the bathroom at all because the smell was so strong. We didn’t mind too much because there are three other bathrooms but I wanted to make sure to tell you. Thank you again for the stay!
Respuesta del Departamento de Calidad
Dear Alexandra,
Thank you for your feedback and for staying with us! We apologize for the inconvenience with the bathroom, and we´ll address the issue promptly. We hope you enjoyed your stay overall and look forward to hosting you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jian. We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Pamela Campbell,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Gabriela, Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Director de Calidad
Everything was perfect.
Respuesta del Departamento de Calidad
Dear Tiffany. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that our staff was able to make your stay more enjoyable and that you found them helpful and friendly. We are proud to know that our team was able to provide you with exceptional service and look forward to the opportunity to welcome you back in the near future and offer you another unforgettable experience. Jose L.H. Campos. Quality Department Manager
Respuesta del Departamento de Calidad
Dear Katherine,
Thank you for your feedback, we try to offer our customers the best possible location and it is highly rewarding to see how you customers love it.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Everything was perfect.
Respuesta del Departamento de Calidad
Dear Tiffany. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that our staff was able to make your stay more enjoyable and that you found them helpful and friendly. We are proud to know that our team was able to provide you with exceptional service and look forward to the opportunity to welcome you back in the near future and offer you another unforgettable experience. Jose L.H. Campos. Quality Department Manager
Respuesta del Departamento de Calidad
Dear Michael,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sungmin,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Maite,
We would like to thank you for choosing to stay at our apartment in Sevilla and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Andrés:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Booking was streamlined and easy. We have used an agency before and will continue to use them in future travels.
Respuesta del Departamento de Calidad
Estimado Marcos:
Gracias por elegirnos para su estancia en Sevilla y por sus críticas constructivas. Sinceramente lamentamos los inconvenientes que describe y le pedimos disculpas por ellos. No es sin asombro que los leemos, ya que su experiencia parece haber sido muy diferente a la del resto de huéspedes que nos visitas.
Esperamos tener la oportunidad de poder volver a recibirle pronto, asegurándonos de que cumplimos con todas sus expectativas.
Jose L.H. Campos
Director de Calidad
gehorig. ( te verwachten op deze plek) maar voor wie er gevoelig voor is.
Respuesta del Departamento de Calidad
Dear Annet,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Cristina:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Naeed,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Patricia:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Rafiu,
We are thrilled that our apartment could comfortably accommodate your needs. We weill be delighted to welcome you back on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Alex,
Thank you for choosing us and for recommending us for big groups. We are happy that our apartment could fit perfectly your needs. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Dalih,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lucie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Mario:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Carlos:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
Being very central, you can hear noises from the main road which is generally very crowded. The fixtures are good and insulate but not totally.
Respuesta del Departamento de Calidad
Dear Carla,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
We like all about the apartment: the location, the rooms, the facilities..it was a good choice.
Respuesta del Departamento de Calidad
Dear Valentin,
We are thrilled that we could match your expectations and that you enjoyed every aspect of the apartment and your stay. We will be delighted to welcome you back at anytime.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Eileen,
Thank you for reviewing your recent stay at our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jeff,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Camilla,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Denis, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear David, We greatly appreciate the time you spent to share your recent holiday experience at our apartment and we thank you for your kind recommendation to the travel community. We hope we can host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Aadam, we are happy to hear that our hard work has paid off! Comments like your make our day. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Scarlett, thank you for staying with us. We are glad to know that we were able to match your expectations and your family had a pleasant stay with us. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Andrea, thank you very much for sharing your positive feedback regarding your stay in our apartment. We are delighted to know we were able to meet your expectations, and we hope to have the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Tony, thank you for staying with us and for highlighting our excellent location in your review. We are pleased you enjoyed your stay with us and hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Imane, thank you very much for staying with us. We are glad to know that our great location was a highlight of your stay, in addition to our friedly team.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Gracias Ana por compartir su opinión sobre nuestro apartamento. Esperamos poder servirle de nuevo pronto en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimado Franz, muchas gracias por elegir nuestro apartamento. Nos alegramos de que haya disfrutado de la comodidad y la ubicación de nuestra propiedad, y muchas gracias por destacar nuestros servicios.
Esperamos que nos visite de nuevo en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Kathryn, thank you very much for your detailled comments regarding your personal experience in our apartment. For us it is the best reward to know that our guests went home with such a wonderful memories of their stay.
We hope we´ll see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Shamila, thank you very much for your feedback and kind recommendation.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Natalie, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Stacey, thank you for the lovely review you shared following your stay with us. We are lad to know that you enjoyed the apartment and its location, and we hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Excelente ubicación, desde la ventana del salón ves la catedral, todas las estancias del apartamento reformadas, muy acogedor, muy limpio. El aire acondicionado funcionaba de maravilla para los 45 grados que hacia en Sevilla!!! Viajábamos 8 personas y hemos disfrutado de una habitación y baño cada dos personas, evitando así tener que dormir en el sofá, era lo que buscábamos. Aunque en el apartamento teníamos opción de desayunar, hemos desayunado en el bar de enfrente, tostadas y café por tan solo 3€. Super recomendable, repetiría, volvería a alojarme en este apartamento.
La única pega ha sido que no nos han dado opción de poder ampliar la hora de salida, aunque nos recomendaron un local para dejar las maletas cerca del apartamento.
Respuesta del Departamento de Calidad
Estimada Sara, muchas gracias por su opinión.
Estamos muy contentos de leer que estuvo muy satisfecha con la excelente ubicación, instalaciones y el servicio de limpieza de nuestro apartamento.
Esperamos volver a tener la oportunidad de servirle en un próximo futuro.
Aija T.
Departamento de Calidad
The apt was very comfortable; 4 bedrooms and 4 bathrooms, excellent for a group or family. small kitchen but with everything you’ll need. be aware its in a 4th floor with an elevator for barely one person. the location is the best attribute!!! calle Mateos Gago is in the middle of the action! just out the door is the cathedral and a lot of cafes and restaurants. although a noisy street you cant hear it from the apt. excellent choice!!
Respuesta del Departamento de Calidad
Thank you very much Jose for choosing our property for your stay in Seville. We are glad to hear that you had the opportunity to enjoy of our unbeatable location in the heart of the city.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Christina, thank you very much for sharing your opinion regarding your stay with us.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Glaucia for your kind feedback. It is a pleasure for us to know that you enjoyed your stay.
Hope to meet you soon again.
Aija T.
Quality Department
non include il servizio di deposito bagagli. Prima di ripartire abbiamo dovuto lasciare una giornata i bagagli in un negozio di souvenir che eroga il servizio per €3 a valigia/zaino.
Respuesta del Departamento de Calidad
Thank you very much for taking the time to leave us your review.
We are glad to know that your enjoyed the prime location of the apartment, which offers an easy way to explore the city.
Regarding the possibility to store the luggage, we would like to remind you that our apartments are located in a residential buildings, therefore we do not have reception or luggage storage, but our team can help you to find the closest place to store your luggage. For the future oocation do not hesitate to contact us for any information you may need.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Cecile, thank you very much for your feedback regarding your stay. We are glad to read that the location of our house helped you to enjoy the real essence of Seville.
We appreciate your kind review of your stay with us and we look forward to your next visit.
Aija Teilane
Quality Department
central location
quite dark and gloomy inside, noisy due to location next to fruit wholesalers
Respuesta del Departamento de Calidad
Firstly we would like to thank you for choosing our apartments for your stay in Seville.
We highly appreciate your feedback regarding your stay and hope to have the opportunity to meet you in the future and exceed your expectations.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Taylor, thank you so much for your review and you kind words about our efforts. All our team work hard in order to offer the most comfortable stay for our guests.
Thank you for taking the time to give your feedback, we really hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for leaving these wonderful comments about your stay in our apartment. We are delighted that you enjoyed your stay with us and hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you for your insights following your stay with us.
We are delighted to read that we were able to match your holiday expectations and we hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for sharing this great review of your stay in our apartment.
We are thrilled that you have enjoyed your stay and certainly agree that our excellent location plays a key role to our guests´ overall experience.
Thank you for making us your choice accomodation on this occasion, we look forward to serving you again in the near future.
Aija Teilane
Quality Department
La ubicación es excelente, está cerca de todos los lugares interesantes de la ciudad.
Respuesta del Departamento de Calidad
Le agradecemos sus amables palabras sobre la ubicación del apartamento y su cercanía a los lugares de interés en Sevilla. Verdaderamente, nuestro apartamento está situado en una zona inmejorable cerca de La Catedral y permite a los huéspedes disfrutar de la ciudad.
Esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Norma
Le agradecemos que eligiera nuestro apartamento Mateos Gago para esta ocasión, así como su amable recomendación. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos.
Tolle, moderne Unterkunft!
Tutto molto bello niente da aggiungere
Respuesta del Departamento de Calidad
Dear Rb, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
La situation de l appartement vraiment exceptionnelle. La décoration et les services de l appartement.
Le bruit de la rue dans les chambres.
Respuesta del Departamento de Calidad
Chère Delphine Tout d´abord, nous tenons à vous remercier pour votre brillant commentaire posté après votre récent séjour dans notre appartement et nous sommes heureux de lire que nous avons su répondre à vos attentes. Nous nous efforçons de faire en sorte que les niveaux sonores soient toujours dans des limites raisonnables afin que nos clients ne soient pas dérangés par le trafic extérieur, bien que nous ne puissions pas toujours le contrôler. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle
Bellissima struttura da poco ristrutturata.Ottimo arredamento essenziale ma ben inserito negli ambienti. L´appartamento di Calle Mateos è centralissimo.
La mancanza di caffettiere tipo "Bialetti" di varie misure e andrebbero messe delle mensole nei bagni, soprattutto nelle docce.
Respuesta del Departamento de Calidad
Dear Pietro, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction and we are delighted to hear that you enjoyed your vacation in the apartment. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. In reference to your comment about the coffee maker, we always offer Italian filter coffee maker as well as coffee for your arrival, so that our customers can enjoy a first coffee. We are looking forward to your next visit. Fátima Roca-chief of Customer Service.
Las fotos de la cocina y el salon en internet dsban la sensacion de que eran mas grandes
Respuesta del Departamento de Calidad
Estimada María Dolores, Nos gustaría darle las gracias por elegir nuestro apartamento para sus vacaciones en Sevilla, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros. En cuanto al tamaño de las habitaciones lamentamos su decepción. Sin embargo, nos gustaría señalar que tenemos diferentes apartamentos disponibles, y todos ellos están descritos a fondo en nuestro sitio web. Para ocasiones venideras, nos gustaría ofrecerle la posibilidad de consultar todo en relación a su reserva, para asegurarse de elegir lo que mejor se adapte a sus necesidades y deseos. Esperamos servirle en un futuro. Fátima Roca-responsable Dpto. de calidad.
Climatizzazione centrale, essendo le camere di diversa grandezza, la temperatura era diversa nelle varie stanze.
Problemas con las cerraduras, tanto del portal como del apartamento
I could not say enough about the apartment. On check in we were met with such a pleasant girl who filled us in on everything. From all the attractions to restaurants and shopping etc. The apartment was so central to everything. I would recommend it to anyone and will certainly be back again.
Only the elevator was out of service during our stay and we were 3 floor
Respuesta del Departamento de Calidad
Dear Nabeel, thanks for your comment. We are very happy to know that you liked the apartment in all aspects. We apologize for the punctual failure of the elevator, which we understand can be a great nuisance. Unfortunately it is out of our control to be managed by the community and all we could do is let the technician know so that he could solve it as soon as possible. It has been a pleasure to have hosted you. Regards
Fatima Roca - Chief of Customer Service