Exclusiva casa de tres plantas con 4 dormitorios, todos con baños completos en suite, aire acondicionado individual y TV. La casa cuenta con una terraza y está situada en la calle Pescadores, a espaldas de la iglesia de San Lorenzo y a escasos metros de la Alameda de Hércules.
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Casa San Lorenzo
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Respuesta del Departamento de Calidad
Dear Katherine,
Thank you for your kind review. We’re thrilled to hear that you enjoyed the house and its location, and that your check-in experience with Alba was smooth and helpful. It’s wonderful to know that you found the property well-equipped and had a great time at the tapas bar across the street.
Regarding the hot water, we want to assure you that there is no issue with the water supply itself. We provide clear instructions on how to use the shower and adjust the temperature within the property. Should you have any further questions or need assistance, our team is available 24 hours a day to ensure everything is as comfortable as possible.
Thank you once again for your feedback. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Rebekka,
Thank you for your kind review. We are thrilled to hear that you enjoyed the apartment, its location, and the peaceful atmosphere during your stay. It’s also wonderful to know that you had plenty of space for everyone and appreciated the small terrace.
We understand that adjusting the shower temperature may take a little time, and we apologize if this caused any inconvenience. However, we would like to highlight that for any questions or concerns during your stay, our dedicated customer service team is available 24/7 to assist and ensure the comfort of all our guests. We always encourage guests to reach out to us so we can assist with any similar situations.
Nevertheless, we are pleased to hear that the rest of your stay was excellent, and that you found the communication to be quick and smooth. Thank you once again for choosing us, and we look forward to the pleasure of welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Berna,
Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you found the apartment beautiful, comfortable, and well-located. It is also wonderful to know that the check-in process was smooth and pleasant, and that you enjoyed the cleanliness and comfort of the beds and pillows.
Regarding the hot water system, we would like to take this opportunity to clarify that the property uses an electric water heater with a specific capacity. After extended or consecutive use, the system may require a brief period to reheat the water, ensuring it remains at an optimal temperature for your comfort. This design not only provides a reliable supply of hot water but also offers energy efficiency, contributing to a more sustainable solution for our guests. We appreciate your understanding in this regard.
Thank you again for your feedback, and we would be delighted to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Cath,
Thank you for your feedback. We value all reviews as they help us improve our service. However, we would like to address some points in your review as we believe there were misunderstandings and incorrect statements.
Firstly, regarding the staircase, we would like to emphasize that safety is a priority for our company. All our properties undergo periodic and thorough safety inspections, complying with all local regulations and laws. We ensure that the necessary measures are implemented to guarantee the safety of our guests, and we assure you that the design of the staircase complies with all established safety protocols. We regret that you found the stairs difficult, but we want to assure you that we strictly adhere to the required regulations to safeguard the safety and well-being of our guests.
Regarding your mother´s incident, we deeply regret what occurred. However, our team was attentive at all times, offering assistance and maintaining communication to ensure that your mother received the appropriate care. We are surprised by your claim that no attention was provided, as our team acted promptly to offer support and assist you with anything needed. We sincerely apologize for any distress your mother experienced and wish her a speedy recovery.
As for the air conditioning, the unit worked properly during your stay. You were provided with the necessary instructions when you mentioned difficulties operating it, and we offered to send a technician to resolve any issues. We always strive to ensure the comfort of our guests and regret that, despite our attention and efforts, you did not feel adequately supported on this occasion.
Finally, we can confirm that the hot water system functions as intended and provides sufficient capacity to ensure the comfort of all guests. We regret any misunderstanding and would have been happy to assist you had you informed us during your stay.
We hope this clarifies the situation and appreciate your feedback. We remain committed to the comfort and safety of our guests and would be pleased to welcome you again in the future and provide you with a completely pleasant stay.
Respuesta del Departamento de Calidad
Dear Dieter,
Thank you very much for sharing your feedback with us. We are thrilled to hear that you had a wonderful stay in Seville and that the apartment served as the perfect base for your visit to this beautiful city.
Regarding the hot water supply, we are pleased that the initial confusion regarding its use was quickly resolved. Please allow us to reassure you that the hot water system has been thoroughly checked, and we can confidently confirm that it is functioning correctly. We understand how important comfort is during your stay, and we always strive to ensure everything works seamlessly.
We truly appreciate your understanding and are delighted that, despite this minor issue, you were able to enjoy your time with us. We would love to welcome you back in the future and ensure that your next visit is just as enjoyable
Respuesta del Departamento de Calidad
Estimada Angela:
Le agradecemos sinceramente su comentario sobre su estancia con nosotros. Lamentamos si la cantidad de mantas no fue del todo suficiente para su comodidad. Tomamos en cuenta su observación para seguir mejorando y asegurarnos de que cada detalle contribuya a una experiencia placentera. Será un placer recibirle de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Megan,
Thank you so much for your wonderful review. We are thrilled to hear that our apartment was the best property you stayed in during your month in Europe. It’s fantastic that you found the apartment clean, spacious, bright, and beautifully decorated, and that it provided a perfect space for your extended family. We´re also glad that you enjoyed the prime location and the nearby restaurants. It’s always our goal to make our guests’ stays memorable, and we’re so happy that we could contribute to your experience in Seville. We would love to welcome you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Nick,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that the apartment met your expectations and that you found it well-appointed and comfortable. We are also pleased that you appreciated our team’s responsiveness and the peaceful location of the apartment despite being close to the city´s main attractions. Your recommendation means a great deal to us, and we look forward to the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear James,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Respuesta del Departamento de Calidad
Estimado David:
Le agradecemos su amable comentario sobre su reciente estancia. Fue un placer hospedarle y esperamos volver a darle la bienvenida en el futuro.
Respuesta del Departamento de Calidad
Dear Leigh,
thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated. We look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Yuehan,
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimada Patricia,
Agradecemos profundamente sus amables comentarios sobre su estancia. Ha sido un placer tenerlo como huésped y esperamos poder recibirlo nuevamente en el futuro.
Respuesta del Departamento de Calidad
Estimada Yadira:
Gracias por sus amables palabras sobre su estancia. Hospedarla ha sido un placer y esperamos tener el privilegio de recibirla nuevamente.
Respuesta del Departamento de Calidad
Dear Nicolas,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Chieh-An,
Thank you so much for sharing your feedback with us. We are thrilled to hear that you found the apartment clean, beautiful, and comfortable. We´re especially glad you enjoyed the lovely third-floor terrace.
We truly appreciate your understanding regarding the narrow streets in the area. As the apartment is located in the historic district, this is a characteristic of the neighborhood. We always recommend guests to park their cars nearby and transport luggage to the apartment to avoid any inconvenience with traffic. Regarding parking, our team is always available to offer the best parking options to suit the needs of our guests and with special prices, more accessible to all.
Thank you again for your thoughtful comments. We would love to welcome you back to our apartment in the future.
Respuesta del Departamento de Calidad
Dear Bernard,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Isis,
Thank you very much for your kind words. We are delighted that the home exceeded your expectations and that you enjoyed the thoughtful design and comfort of each space. It’s wonderful to know that Pablo and our team’s attentiveness, as well as our recommendations, helped enhance your stay. We’re also glad you enjoyed the charm and convenience of the neighborhood, which is ideal for exploring the city’s highlights. We look forward to welcoming you back for another memorable stay and are thrilled that you would choose to return. Thank you again for your wonderful review.
Respuesta del Departamento de Calidad
Dear Megan,
Thank you so much for your lovely feedback. We’re thrilled to hear that you enjoyed the comfort and style of the house, especially the rooftop terrace. It’s wonderful to know that your experience was so memorable, and we’ll be delighted to welcome you back for an even longer stay on your next visit to Sevilla. Looking forward to hosting you again.
Respuesta del Departamento de Calidad
Dear Elena,
Thank you for your lovely feedback. We are thrilled to hear that you found the house beautiful and new, and that you enjoyed the tranquility of the neighborhood. It’s wonderful to know that you were able to explore the city on foot and found the beds comfortable and the bathrooms to your satisfaction. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.
Respuesta del Departamento de Calidad
Dear Caroline,
Thank you for taking the time to share your feedback with us. We are pleased to hear that the townhouse exceeded your expectations and that you enjoyed your stay in such a beautiful city. We also appreciate your kind recommendation.
Regarding the issue with the towels, we apologize for any misunderstanding. As mentioned in our policies, the complimentary towel change service is offered for stays longer than six nights, and this service is provided free of charge. Since your stay was four nights, this service does not typically apply. However, we regret any inconvenience this may have caused and will review our communication to ensure it is clearer in the future.
We are grateful that, despite this, you had a great stay, and we hope to have the pleasure of welcoming you again soon.
Respuesta del Departamento de Calidad
Estimada Isabel:
Gracias por tomarse el tiempo de compartir sus maravillosos comentarios sobre su reciente estancia. Nos complace saber que encontró el departamento espectacular, acogedor y limpio, y que apreció su excelente ubicación.
Siempre es nuestro objetivo ofrecer una experiencia cómoda y placentera a nuestros huéspedes, y sus amables palabras confirman nuestros esfuerzos. Estaríamos encantados de recibirle nuevamente en su próxima visita y esperamos poder brindarle otra estancia excepcional.
Respuesta del Departamento de Calidad
Estimado Luis:
Gracias por su comentario. Nos alegra saber que su estancia fue muy satisfactoria y que la casa cumplió con sus expectativas para su grupo. Es un placer escuchar que se sintieron cómodos y que la zona les pareció tranquila y segura. Estaremos encantados de recibirles nuevamente en su próxima visita a Sevilla.
Respuesta del Departamento de Calidad
Dear Alain,
Thank you for your kind feedback. We are delighted to hear that you found the house perfect, clean, and comfortable, with impeccable bedding and lovely decor. It’s great to know that the location was convenient for walking to everything and that it suited your group of four couples well. We would be thrilled to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Celene,
Thank you very much for your wonderful feedback. We are thrilled to hear that you found Pablo´s home to be incredible and well equipped for a comfortable stay. It’s great to know that you appreciated the impeccable kitchen, clean bathrooms, high-quality linens, and the overall decor of the house. We’re also pleased that you felt safe and enjoyed the tranquility of the neighborhood. Your kind words about the host’s reception are much appreciated. We look forward to welcoming you back in the future. Thank you again for your recommendation and for staying with us.
Respuesta del Departamento de Calidad
Dear Paolo,
Thank you for your wonderful review. We are thrilled to hear that you had such an amazing experience and that Alba made you feel at home upon arrival. It’s great to know that the apartment’s layout and amenities, including the private bathrooms in each room, met your expectations. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you, your family, and friends again in the future.
Respuesta del Departamento de Calidad
Dear Claire,
Thank you for your wonderful feedback. We are delighted to hear that you found the place fantastic and enjoyed the ease of check-in. It’s great to know that you appreciated the cleanliness, comfort, and the relaxing atmosphere of the accommodation.
We’re also pleased that the central yet quiet location suited your needs and that you found it conveniently close to shops, bars, restaurants, and major attractions.
We look forward to the opportunity to host you again in the future.
Respuesta del Departamento de Calidad
Dear Kelly,
Thank you for your wonderful review. We are thrilled to hear that our property exceeded your expectations and felt like a home away from home. We take great pride in the décor and amenities, and it’s heartwarming to know that they contributed to your enjoyable stay, especially for your family.
We apologize for the inconvenience you experienced with the front door key and appreciate your understanding. I’m glad our support team was able to resolve the issue promptly and that you found the late checkout helpful.
Thank you for your kind recommendation. We would be delighted to welcome you back to Seville and our property on your next visit.
Respuesta del Departamento de Calidad
Dear Morgan,
Thank you for your feedback. We’re glad to hear that you enjoyed the townhome and found Alba’s recommendations helpful. We’re sorry to hear that you couldn’t stay longer but hope you’ll have the chance to visit us again in the future.
Respuesta del Departamento de Calidad
Dear Alicia,
Thank you for your kind words. We are thrilled to hear that you loved your stay and found the home to be wonderful, beautifully decorated, and cozy. It’s also gratifying to know that you appreciated our communication and service. Your satisfaction is our top priority, and we’re grateful for your feedback. We look forward to the opportunity to welcome you back.
Respuesta del Departamento de Calidad
Dear Ketan,
Thank you for your kind review. We are delighted to hear that you enjoyed your stay and found our place as described and well-matched with the photos. Your feedback regarding the washer/dryer and the suggestion for folding luggage stands is greatly appreciated. We will certainly look into these improvements. It was a pleasure hosting you, and we are thrilled to know you would stay with us again. Thank you once again for your thoughtful comments and for choosing our place.
Respuesta del Departamento de Calidad
Dear Sandra,
Thank you for your wonderful review. We are delighted to hear that you enjoyed being among the first guests at Pablo’s Place and that you found the decoration breathtaking and the amenities well thought out. It´s great to know that the location and nearby restaurants added to your experience. We look forward to the opportunity to welcome you back to Seville in the future.