Este exclusivo ático está situado en la última planta de un bonito y señorial edificio en la calle Mateos Gago, a escasos 30 metros de la Catedral y la Giralda.
Dispone de 2 dormitorios, el principal con cama de matrimonio y el segundo con una cama individual. Además. El apartamento cuenta con dos cuartos de baño completos con ducha. La cocina está abierta al salón y, aunque es pequeña, dispone de todo lo necesario en cuanto a equipamiento. El salón se ha amueblado con detalle e igualmente supone una estancia acogedora y agradable. Desde el salón salimos a la impresionante terraza, desde la que apreciamos unas vistas inmejorables de la ciudad. La terraza está equipada con mobiliario exterior para disfrutar del estupendo clima sevillano.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de restauración cuya carta puede consultar aquí
• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Ático Mateos Gago V
de a
Location, balcony, layout
Hooks in the bathrooms would be very helpful
We were only two, but five people can comfortably stay here. The patio is huge! The kitchen is well equipped and the beds are very comfortable. You can’t beat the location. We were a 3-15 minute walk to everything.
There was nothing to not like.
Respuesta del Departamento de Calidad
Estimada Gema:
Agradecemos mucho sus amables palabras sobre el apartamento y nos complace saber que disfrutaron de la ubicación, la terraza y las comodidades ofrecidas. Nos esforzamos por brindar a nuestros huéspedes una experiencia agradable, y nos alegra que haya valorado la atención que le brindamos durante su estancia.
Lamentamos cualquier inconveniente respecto al olor durante su estancia, sin embargo, nos gustaría resaltar que la presencia del mismo puede estar influenciada por factores externos, como el clima. No obstante, tomamos nota de su comentario y revisaremos esta situación para evitar que se repita en el futuro.
Gracias nuevamente por su recomendación, y estaremos encantados de recibirles nuevamente en su próxima visita.
Uno sgradevole odore di fogna che esce dai bagni, a momenti è molto intenso e fastidioso. Il pavimento dell´appartamento non era molto pulito. Uno dei due bagni aveva una specie di soffitto aperto/coperto solo da un materiale tipo plastica che non permetteva all´ambiente di scaldarsi
Ubicación ideal en las calles peatonales del centro histórico. Muy linda vista a la Giralda desde la gran terraza. El 4to piso permite estar tranquilo.
Nada
Localisation, tranquilité et vue.
Quelques mauvaises odeurs dans la salle de bain Des pommeaux de douche mal accrochés Une porte de douche qui ferme mal
Respuesta del Departamento de Calidad
Dear Jean,
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the excellent location, the peaceful atmosphere, and the lovely view. It is always a pleasure to know that our guests appreciate these aspects of their stay.
However, we regret any inconvenience you experienced with the bathroom. the presence of odours odors can sometimes be influenced by external factors such as weather conditions, but we will certainly review the situation to ensure it does not recur. Additionally, we appreciate your observations regarding the showerheads and the shower door, and we will take the necessary steps to address these issues.
Your comments are truly valuable to us, as they help us improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you again in the future under even better conditions.
Quality Department.
Respuesta del Departamento de Calidad
Dear Cheri,
Thank you for sharing your kind feedback. We are pleased to know that you had a wonderful stay and enjoyed the amazing view, the cleanliness, and the comfort of the beds. It is great to hear that the terrace and the washer added to your experience. We would be delighted to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Joe,
Thank you so much for your kind words. We are delighted to hear that you enjoyed your stay and appreciated the apartment´s convenient location. It´s great to know that our team was responsive to your queries, and we truly value your recommendation.
We would be thrilled to welcome you back on your next visit to Seville.
Respuesta del Departamento de Calidad
Dear Jan,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Respuesta del Departamento de Calidad
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location and the terrace. We apologize for the issue with the smell in the bathroom; it may be caused by external factors such as weather conditions or pollution, but we will take note to review the situation. We truly appreciate your recommendation and hope to welcome you again in the future.
Respuesta del Departamento de Calidad
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Location and terrace
Could have been cleaner and elements were a little shabby
Respuesta del Departamento de Calidad
Dear Sheila,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed both the excellent location and the wonderful terrace. However, we sincerely regret that the cleanliness did not meet your expectations. This situation does not reflect the high standards of cleanliness to which we are committed, and we take your comments very seriously to improve and prevent similar situations in the future. Additionally, we will review the condition of the elements you mentioned to ensure they are maintained in the best possible state. We hope to have the pleasure of welcoming you again and providing an even more satisfying experience.
Quality Department.
The location is great.
A bit tired apartment.
Respuesta del Departamento de Calidad
Dear Evgeny,
Thank you for your feedback. We are pleased to hear that you found the location to be excellent.
We regret to learn that the apartment did not fully meet your expectations. We appreciate your comments and will take them into consideration as we work on enhancements.
Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future.
Quality Department.
La ubicación es perfecta esta a 1’ de la Giralda, la ves en todo momento, y la persona que nos atendio al llegar es encantadora.
Esta un poco descuidado para lo bonito que es
Respuesta del Departamento de Calidad
Estimada Cristina,
Gracias por sus amables palabras sobre la ubicación y la cálida acogida recibida. Estamos encantados de saber que disfrutó de la proximidad a la Giralda y de la asistencia proporcionada por nuestro equipo.
Agradecemos su comentario respecto a la apariencia del apartamento. Por favor, sepa que nos tomamos muy en serio sus comentarios y que trataremos de solucionar estos problemas para asegurarnos de que nuestro alojamiento mantiene los altos estándares que nos esforzamos por conseguir.
Gracias por sus valiosos comentarios. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Departamento de Calidad
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Victor,
Thank you for your feedback and for highlighting the great location, nice interior design, and the large roof terrace. We’re glad to hear that you appreciated these features of the apartment.
We sincerely apologize for the inconvenience caused by the elevator being out of service upon your arrival. However, we are aware of and are pleased that our team was able to resolve the issue promptly, and that the elevator functioned correctly for the remainder of your stay.
Regarding the luggage collection service, it was offered as an alternative due to our inability to provide you a late check-out, as we needed to prepare the apartment for incoming guests. We appreciate your understanding as our only intention in offering this service is to ensure the comfort and convenience of our guests.
We regret the disturbance caused by the noisy neighbors. Although we cannot control the actions of individuals outside our property, we have taken note of your comments and will work to ensure that rest periods are respected to the best extent possible.
As for parking access, being located near the historic Cathedral in one of Seville’s oldest neighborhoods means that some streets are pedestrian-only to preserve the area’s historical character and ensure a pollution-free environment. We apologize for any inconvenience this may have caused and assure you that we are always available to provide information on nearby parking options.
Thank you again for your comments, which are invaluable in helping us improve our services.
Respuesta del Departamento de Calidad
Dear Marissa,
Thank you so much for your enthusiastic review. We are thrilled to hear that you found the rooms, bathrooms, and living area to be exactly as described and that you enjoyed the rooftop balcony with its lovely view of the cathedral. We’re also glad you appreciated the convenient location and the nearby attractions. Our host is grateful for your kind words about her responsiveness and recommendations. We look forward to welcoming you and your family back in the future.
Respuesta del Departamento de Calidad
Dear Jade,
Thank you for your comment. We’re thrilled to hear that you enjoyed the unbeatable rooftop views. We hope you had a memorable time and look forward to welcoming you back.
Respuesta del Departamento de Calidad
Dear Chloe,
Thank you for your kind words. We’re delighted to hear that you enjoyed your stay and found the location, apartment cleanliness, and comfort to your liking. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Dalton,
Thank you for your kind review. We are thrilled to hear that you loved your time here and found the apartment beautiful. Your positive feedback means a lot to us. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Lisa,
Thank you for your wonderful review. We are thrilled to hear that you had a fantastic stay at our apartment. It´s great to know that you loved the street and neighborhood, and found the location central to everything. We´re delighted that you enjoyed the spacious apartment and the rooftop patio with views of the city. We hope to have the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Amanda,
Thank you for your feedback. We are pleased to hear that you found the location convenient. However, we are sorry to hear that certain aspects of your stay did not meet your expectations. At our company, we take pride in providing a comfortable and enjoyable experience for all our guests, and we appreciate your comments as they help us improve.
Firstly, it´s important to note that our accommodations are officially classified as tourist apartments. While we are not obligated to provide certain amenities, we go above and beyond by offering complimentary items such as salt, oil, vinegar, and toilet paper for the first few days. Our intention is to make your arrival as convenient and satisfying as possible. If guests require additional supplies, we are always happy to provide them. We encourage guests to reach out to us, and we will gladly meet them at our offices or storage facilities to hand over more supplies, given that we do not have a fixed reception in each building.
We apologize for the inconvenience you experienced with the door handle to the balcony and the lift. Please be assured that we take maintenance issues very seriously, and we are addressing these problems immediately to ensure they do not affect future guests.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a superior experience that meets all your expectations.
Respuesta del Departamento de Calidad
Dear Sheila,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Respuesta del Departamento de Calidad
Estimada Paulina:
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirla en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Respuesta del Departamento de Calidad
Dear Lauren,
Thank you for sharing your experience and for your positive comments about our apartment and its wonderful location with a view of the cathedral.
However, we sincerely apologize for the inconvenience caused by the intermittent operation of the elevator. Please be assured that we are actively working with the building administration to ensure that such issues are resolved promptly and do not recur in the future.
Regarding the smell, although odor issues can be influenced by the weather, we have taken note of your observation. Our maintenance team has been notified to check it and prevent it from happening again.
We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.
Quality Department.
Nothing
Respuesta del Departamento de Calidad
Dear Nicolas,
Thank you for your glowing review. We´re thrilled to hear that you found our location exceptional and that you enjoyed the extraordinary rooftop terrace. It´s wonderful to know that you were able to experience the magic of the city while relaxing in your own accommodation and taking in the breathtaking view of the Giralda. We´re delighted that you found the nearby restaurants to be top-notch. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Brad,
Thank you for sharing your feedback with us. We´re delighted to hear that you enjoyed the rooftop patio and found it to be a highlight of your stay. We apologize for any inconvenience caused by the smell, it may depend on the weather, which sometimes causes strange smells to appear, but please know that we take issues like this very seriously, and we will investigate the matter further to address any plumbing issues promptly. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret that this was not fully achieved during your visit. Regarding the lack of screens on the windows, we will consider this feedback for future improvements. We appreciate your understanding and patience as we work to resolve these issues. Your comments are invaluable to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you for choosing to stay with us.
Respuesta del Departamento de Calidad
Dear Angelique,
Thank you for your detailed feedback. We´re delighted that you appreciated the prime location of our apartment, nestled in a vibrant street near the cathedral, and enjoyed the spacious terrace with its picturesque views, even during the early months of the year. We´re glad that the tasteful decor and size of the apartment met your expectations.
Regarding the sewer smell in the bathrooms, please understand that this can be influenced by external factors beyond our control, such as the climate but we will review and take steps to try to minimise any similar problems in the future. We apologize for any inconvenience caused by the elevator breakdown during your stay and are grateful for your patience. We´re pleased it was resolved before your departure, thanks to Esther´s efforts in contacting the building managers. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.
Respuesta del Departamento de Calidad
Dear Floor,
Thank you so much for your wonderful feedback. We´re thrilled to hear that you had an amazing experience in our apartment and enjoyed the fantastic roof terrace. It´s fantastic to know that the central location suited your needs perfectly and that everything was clean and communication was excellent. We´re honored by your recommendation and look forward to welcoming you back when you visit Seville again. Thank you for choosing to stay with us.
Respuesta del Departamento de Calidad
Dear Claudia,
Thank you so much for your lovely review. We´re thrilled to hear that you had an amazing stay at Esther´s quaint apartment and that you enjoyed the gorgeous roof terrace. We strive to provide a comfortable and enjoyable experience for all our guests, and we´re glad that our host was able to assist you throughout your stay. It´s wonderful to know that you found the apartment centrally located and equipped with all the amenities you needed. We truly appreciate your kind words and recommendation, and we would be delighted to welcome you back for another stay in the future.
위치가 대성당도 가깝고, 스페인 광장도 걸어서 20분 미만으로 갈 수 있어서 기차역 외의 모든 관광지는 도보로 이동할 수 있었습니다. 엘리베이터가 있고 꼭대기층(5층이었던듯)에 이 집만 있어서 테라스를 단독으로 쓰는데 테라스에서 보이는 대성당 뷰가 정말 멋졌습니다! 인테리어도 예쁘고 방 2개에 화장실도 2개인 것이 최고로 마음에 들었어요. 집 바로 앞 거리는 식당들이 많은데, 여긴 차가 못들어오는 길이더라구요. 그래서 캐리어때문에 택시 타고 와서 체크인할 때 최대한 가까운 곳에 내려주셔서 조금은 걸었습니다 (2~3분쯤) 다시 체크아웃하고 택시탈 때는 대성당 근처에 택시들이 항상 줄서서 기다리는 곳이 있길래 거기로 짐 끌고 가서 택시 탑승했습니다. (돌길이지만 좀 평평해서 끌고 갈만한 수준임.)
체크인 할 때 엘리베이터가 고장났었는데, 체크인 하러 오신 스텝분이 본사와 연락하여 해결해주셨습니다. 여러 아파트 숙소를 보유한 큰 업체라 전문적인 것 같습니다! 문제가 생겨도 개인 호스트와 달리 잘 해결해주셔서 좋았습니다.
Respuesta del Departamento de Calidad
Dear Moonrise,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at our accommodation and that you appreciated the stunning terrace view overlooking the cathedral.
We are glad that the central location of our property allowed you to explore the city´s main attractions conveniently. We apologize for any inconvenience caused by the temporary issue with the elevator upon your check-in. However, we are pleased that our staff promptly addressed the situation and worked to resolve it efficiently.
Your kind words regarding our professionalism and commitment to guest satisfaction mean a lot to us. We strive to provide excellent service to all our guests, and it is rewarding to know that our efforts have been recognized.
We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Warm regards,
Quality Department
There were no washcloths and the bed was uncomfortable for my wife.
Respuesta del Departamento de Calidad
Dear Cassie,
Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed our fabulous location and the breathtaking view from our rooftop terrace, as well as the ample hot water and good water pressure. We apologize for the oversight regarding the washcloths. If we had been made aware of this during your stay, we would have promptly provided them for your convenience. Regarding the comfort of the bed, we understand that preferences can vary, and we regret that it did not meet your wife´s expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance the comfort of our accommodations. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Adrianne,
Thank you so much for your kind words. We´re thrilled to hear that you and your friend enjoyed your stay at our apartment. It´s wonderful to know that our early check-in option was convenient for you and that our staff was able to assist you with recommendations and attentive service.
We´re delighted that you appreciated the central location and the breathtaking view of the Cathedral and Giralda from our terrace. It´s great to hear that you found the terrace spacious and enjoyed the comfort of the apartment, including the beds and pillows.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
Limpeza impecável. Eletrodomésticos novinhos. Tive dificuldade em ligar o fogão de indução , apesar das orientações. Localização maravilhosa. Ótimo atendimento.
Fogão de indução de difícil manejo.
Respuesta del Departamento de Calidad
Dear Meive,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.
Regarding the induction stoves, as a general practice, we typically address any questions that may arise for our guests during the check-in process. We regret that this was not the case in your situation. Had you been informed, we would have promptly attended to any queries you may have had.
Your comments are invaluable to us as we strive to improve. We hope to regain your trust during a future stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Ed,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimada Claudia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Ilana,
Thank you for sharing your feedback about your stay. We´re glad to hear that you appreciated the excellent location and received a warm welcome. It´s also nice to know that you enjoyed the terrace and found it well-equipped.
On the other hand, we do apologize if you didn´t find apartment to your liking. Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
We regret that the sofa did not meet your expectations for comfort. Your observations are valuable, and we´ll review these aspects to enhance the overall experience for future guests.
Despite these challenges, we´re pleased to hear that you had a good stay. We appreciate your honesty, and your feedback will assist us in making necessary improvements. If your plans bring you back to the area, we´d be grateful for another opportunity to host you and provide an improved experience.
Best regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado Martin Rodriguez,
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Dee,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Liz,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Gladys, We sincerely appreciate your generous feedback regarding your recent stay. It brings us great pleasure to hear that the location proved to be ideal, offering the convenience of having everything at your doorstep. It is our continuous endeavor to provide exceptional service, and we are grateful for your recommendation.
Quality Department
Respuesta del Departamento de Calidad
Dear Laurent Et Aurélie Lombino Et Parlier,
Thank you for your feedback and for highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
Regarding the flat, we try to be as transparent as possible in our website and in your booking confirmation, where indicating through descriptions and photographs what our clients will find on arrival. We regret any misunderstanding in this regard.
We deeply regret the inconveniences you encountered with the odor, noise and bed linens. We would like to clarify that the odor and noise are situation unusual and depends heavily on the external agents; nonetheless, we will take steps to prevent similar situations in the future, and improve the soundproofing. Additionally, we regret that some sheets were not in perfect condition. We would have appreciated receiving this information during your stay to provide a prompt response.
Thank for your understanding and we hope to have the opportunity to welcoming you back in the future to offer you a better stay.
Respuesta del Departamento de Calidad
Estimado Juan Luis, Agradecemos su comentario positivo. Nos complace saber que ha tenido una excelente experiencia en nuestro alojamiento en el corazón de Sevilla. Su satisfacción es nuestra prioridad, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Rebecca,
Your feedback emphasizing the central location of our apartment is highly appreciated.
We will promptly inspect and paint if deemed necessary.
Your feedback is invaluable to us, and we have taken immediate steps to address this issue by expanding our kitchen equipment to better accommodate our guests in the future.
Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear David,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Samantha,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Irvin,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Matthew,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Chrissy,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Tyler,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Juliana,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Amilcar,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kevin,
Thank you so much for your high evaluation, you are welcome to come back any time.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Georgia,
Thank you for your kind words. We´re delighted you enjoyed the lovely apartment and its central yet peaceful location.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Luxe appartement maar de staat van het onderhoud heel slecht. Douchekop die bijna van de muur valt. Beschadigingen op muur en vloer. Verweerde kussens op het buitenmeubelen.
Respuesta del Departamento de Calidad
Dear Gerben.
Thank you for your feedback regarding the excellent location and the fantastic views of the cathedral. We apologize for the maintenance issues you encountered during your stay. We will address these concerns immediately to ensure a better experience for future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back.
Warm regards,
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Colleen, we are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Harlan, We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Issy. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Respuesta del Departamento de Calidad
Dear Lynn,
We deeply appreciate your comments and we will do our best to improve our services. We are glad you enjoyed your stay with us and hope to see you again soon. Thank you very much for choosing us.
Best regards
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gary,
Thank you for your detailed review and impressions after your stay. It is truly rewarding to know that you found everything that you needed to make your stay a pleasurable one. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sophocles,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Christian,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Arun,
We are thrilled that you had a pleasant stay in Seville and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Brittany,
Thank you for making our Mateos Gago Vapartment your choice for your trip to Seville. We are very happy that the apartment met all your expectations. We look forward to receiving you on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Juraj,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments and observations will help our teams reaching that goal. Rest assured that we are fixing already the leaking problem on the ceiling. However, we are happy that you enjoyed your overall stay. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Yolanda:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Stephanie,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jenny, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We hope you give us the opportunity to serve you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jeri, thank you very much for your time to share your opinion, nit means a lot to us. We are glad to know that you enjpoyed the comfort we provide and it would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Ann, thank you very much for choosing our apartment and for your insights following your recent stay. We highly appreciate your feedback and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Steven, thank you very much for staying with us and for sharing your personal experience. It is such a pleasure to know that you had a pleasant stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Monica, muchas gracias por sus comentarios y por destacar nuestra excelente ubicación.
Hemos tomado nota de sus observaciones relacionadas con la limpieza y pedimos disculpas por cualquier inconveniente. Sin embargo, no aparece en nuestros registros que nuestro personal haya tenido conocimiento de lo que nos comenta durante su estancia con nosotros. Para una futura ocasión, por favor, no dude en expresar sus preocupaciones y dirigirse al equipo para informarnos de cualquier imperfección de servicio, estaremos más que encantados de ayudarle para que disfrute plenamente de sus vacaciones entre nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Ekaterina, muchas gracias por compartir su opinión. Estamos encantados de saber que hemos contribuido a su bienestar durante su estancia en Sevilla.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Muath, thank you very much for choosing our apartment for your stay and for taking the time to share your personal opinion. We highly appreciate your constructive feedback and hope to see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kelly, we highly appreciate your feedback. Thank you for sharing the highlights of your stay, we are glad to know that we were able to match your holiday expectations.
hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear John, thank you very much for taking the time to review your stay, it was a pleasure to assist you.
We look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you for your positive review.
We appreciate your highlights on the excellent location and cleanliness of the apartment. We are glad to hear that you had a pleasant stay with us.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Le agradecemos su amable opinión de nuestro apartamento.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.y esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you very much for your comments.
We are glad to hear that you enjoyed our excellent location and had a memorable stay.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
We would like to thank you for your positive review regarding your stay in our apartemnt and we are delighted to read that we were able to match your expectations.
Thank you for making us your choice accommodation in Seville. We hope to see you again in the future.
Aija Teilane
Quality Department
L’emplacement à 2 pas de la Giralda, du Réal Alcázar et du quartier juif dans rue animée avec restaurants et Bodega. La terrasse avec vue sur la cathédrale et les toits. L’appartement tout neuf et bien équipé. Les 2 chambres avec bonne literie, dressing et 2 belles salles de bain. L’accueil à notre arrivée très sympathique.
Le bruit des hottes des restaurants en terrasse jusqu’à 1h du matin et les travaux dès 08h.
Respuesta del Departamento de Calidad
Cher MSRO, Tout d´abord, nous tenons à vous remercier pour votre merveilleuse appréciation après votre visite dans notre appartement et nous sommes heureux de lire que nous avons pu répondre à vos attentes à cette occasion. Nous sommes également heureux de lire que vous avez apprécié le confort de la chambre que vous avez réservée et merci de souligner sa beauté car nos chambres sont conçues pour garantir des séjours inoubliables avec nous. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle