Este apartamento de un dormitorio, un baño y capacidad para 4 huéspedes está ubicado en la calle Alfonso XII, en Sevilla y destaca por su excelente localización cerca de la Plaza del Museo.
Cuando nos adentramos en el alojamiento nos recibe una cocina completa con todos los utensilios y electrodomésticos necesarios, combinando funcionalidad y diseño moderno. Al lado de la misma, nos encontramos el salón a doble altura, acogedor y práctico, equipado con un sofá cama para dos personas, un comedor con capacidad para 4 personas, Smart TV y un balcón que ofrece vistas al exterior, llenando el espacio de luz y amplitud.
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Apartamento Museo II
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Problème d’eau chaude assez limité
Respuesta del Departamento de Calidad
Dear Geoffray,
Thank you for taking the time to share your feedback. We are very pleased to hear that you enjoyed the apartment´s excellent location and that you found it clean and comfortable.
Regarding the issue with hot water, we would like to provide some additional clarification. Our system is designed with a hot water storage capacity, which means that once the stored hot water is used, the system requires a few minutes to regenerate and provide more. This is a feature of the system that helps maintain a consistent water temperature, ensuring that it remains ideal for use. Additionally, this energy-efficient system is designed to maximize comfort while minimizing energy consumption, allowing us to provide a more sustainable service to our guests.
We appreciate your understanding and want to assure you that we are always looking for ways to improve our guests´ experience. Thank you for choosing to stay with us, and we truly hope to welcome you back in the future.
Quality Department.
El sofá cama
Respuesta del Departamento de Calidad
Estimado Cándido:
Gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de su estancia en nuestro apartamento. En cuanto al sofá cama, entendemos que la percepción de confort puede variar de una persona a otra. Tomamos nota de su comentario y nos aseguraremos de realizar las revisiones y mejoras pertinentes para continuar ofreciendo un ambiente confortable para todos nuestros huéspedes.
Apreciamos su retroalimentación, que siempre nos ayuda a seguir mejorando. Esperamos poder darle la bienvenida nuevamente en el futuro, garantizando una experiencia aún más agradable.
Departamento de Calidad
Si llegas después de las 21h el check in tiene un suplemento de 30€, si llegas después de las 24h son 50€. En las fotos de booking se ve que hay varios apartamentos, pero aviso, reservamos para 2 adultos y un niño, y no hay acceso a la terraza. Nuestro apartamento estaba en el primer piso y no había terraza y el balcón es mínimo. Además, el apartamento tiene el sofá cama en el salón, pero al abrir el sofá te obliga a mover y ajustar algunos muebles, por lo que no lo recomendaría para más de 2 personas. Otro detalle... los que duermen en la habitacion se escucha mucho ruido que viene de la calle.
Respuesta del Departamento de Calidad
Dear Isa,
Thank you for sharing your experience with us. We are pleased to hear that you found the apartment clean, well-equipped, and comfortable, as well as enjoying its perfect location.
Regarding the late check-in fees, we would like to kindly highlight that this information is clearly specified in both the property description and the booking details. We encourage guests to review these details prior to booking to ensure all expectations align.
Additionally, we regret any confusion regarding the terrace. As our building consists of multiple apartments, there may be some overlap in the images on the booking platform. It is always helpful to carefully review the property characteristics and confirmation details to ensure that the apartment selected aligns with your specific preferences.
We appreciate your feedback and your attention to these matters. We hope to have the pleasure of welcoming you back in the future.
Quality Department
El apartamento muy completo en cuanto a utensilios, toallas y mantas extra, cosas de cocina etc no faltaba nada. La ubicación inmejorable, el parking muy cerca.
Nous avons apprécié la localisation de l´appartement, à 2 minutes à pied du centre névralgique et le parking sous-terrain très proche. Tout était très propre, la literie extrêmement confortable et douillette, la possibilité de régler soi-même la température du logement et les équipements de bonne qualité. Le personnel qui est aux petits soins et communique souvent par WhatsApp pour savoir si tout va bien, est très réactif et agréable.
Pas de numéro sur la porte d´entrée rendant la localisation de l´appartement incertaine malgré le point gps fourni. L´odeur d´égouts dans la partie commune.
Respuesta del Departamento de Calidad
Dear Sandrine,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the excellent location of the apartment, just a short walk from the heart of the city, as well as the convenience of the nearby underground parking. It is wonderful to know that the cleanliness, high-quality amenities, and comfortable bedding met your expectations, and that the ability to control the temperature enhanced your stay. We also value your kind words about our attentive staff, who strive to provide exceptional service and ensure our guests feel well cared for.
Regarding the issues mentioned about the property number and the odor, we appreciate you bringing them to our attention, and we will review each aspect to make the necessary improvements.
We truly appreciate your constructive comments and look forward to welcoming you again in the future for an even more enjoyable experience.
Quality Department
El apartamento está muy bien situado y muy limpio, el personal muy amable
Zapach na chodbe
Respuesta del Departamento de Calidad
Dear Gjerová,
Thank you for sharing your feedback. We are pleased to hear that you appreciated the convenient access to the city center, the apartment´s amenities, the comfort, and the balcony.
We regret to learn about the odor you noticed in the hallway. It is important to note that external factors, such as weather conditions, can occasionally contribute to such occurrences. However, we take your feedback seriously and will review the situation to ensure our shared spaces remain pleasant for all our guests.
We value your input and hope to welcome you again in the future.
Quality Department.
It was very clean, comfortable and nice decorated
It was a bad smell in the hallway
Respuesta del Departamento de Calidad
Dear Oriana,
Thank you so much for your kind feedback. We’re thrilled to hear that you had a great experience with our communication, and that you found the location, cleanliness, comfort, and decor to your liking.
Regarding the smell in the hallway, we want to mention that it can sometimes be influenced by external factors, such as weather conditions, which may intensify it. We truly apologize for any inconvenience this may have caused and will do our best to address it.
We appreciate your understanding and hope to welcome you back in the future for another enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Julio, Thank you for your kind comments. We’re pleased to hear that you enjoyed the cleanliness, comfort, and great location of the apartment. We look forward to welcoming you again in the future.
Appartamento moderno e confortevole ideale per un soggiorno di più giorni. Posizione ottima, in un attimo si arriva ovunque a piedi.
Non accetta pagamenti dal wallet
Respuesta del Departamento de Calidad
Dear Luca,
Thank you for sharing your feedback. We are delighted to hear that you found the apartment modern, comfortable, and well-suited for a longer stay. We are also glad that you appreciated the excellent location, making it easy to explore the city on foot.
Regarding the payment issue, we apologize for any inconvenience caused. We will certainly take your comments into consideration as we continue to improve our services.
We hope you had a pleasant stay overall and would be pleased to welcome you again in the future.
Quality Department
Faire attention lors de la réservation car quand j´ai fait ma sélection j´ai demandé avec piscine sauf qu´il y a une piscine pour 1 seul logement et elle ferme le 30 septembre Donc déçue de ne pas avoir de piscine
Respuesta del Departamento de Calidad
Dear Laura,
Thank you for your feedback. We are pleased to hear that you found our location convenient and that the accommodation was well-equipped.
However, regarding the pool, we would like to clarify that all available photos and details of the apartments in our building are displayed on booking platform, including their specific features and prices. As indicated in the property descriptions, the pool is exclusive to one of the apartments, and this information is readily available on the booking platform, our website, and is also included in the confirmation email. This allows guests to confirm that their chosen accommodation meets their desired criteria. To prevent any potential confusion or misunderstandings upon your arrival, we respectfully recommend that guests meticulously review the details of their chosen accommodation to ensure that it aligns with their specific needs and preferences.
We sincerely appreciate your understanding and look forward to the opportunity to welcome you again in the future.
Quality Department.
Muy bien equipado, limpio, moderno. Ubicación buena para explorar la ciudad. El agua generalmente estaba caliente para las duchas. Buen supermercado cerca y a poca distancia de las tiendas, bares y transporte público.
reservamos un apartamento que mostraba espacio exterior, no teníamos. Cuando preguntamos nos dijeron que enviaban fotos del apartamento. Las que vimos eran sólo del interior, cómo íbamos a saber de eso? Esto fue muy decepcionante, ya que queríamos específicamente un espacio exterior y no lo hubiéramos reservado si eso se hubiese aclarado. La cama de matrimonio tenía un lado junto a una pared, lo que dificultaba la entrada y salida de la cama y hacerla cada día. Está al lado de una calle muy transitada y aunque había doble acristalamiento efectivo, el ruido de la carretera se notaba en todo momento. No había cortinas ni persianas en el dormitorio que lo hicieran luminoso muy temprano en la mañana. Aunque la parte de atrás solo mira a una pared de ladrillos, los huéspedes en el apartamento de abajo podían ver. el almacenamiento del tendedero era peligroso. Era demasiado grande para el armario de la limpieza y se caía hacia delante cuando se abría el armario. No hay luz en la puerta de entrada a la propiedad, lo que dificulta ver la cerradura en la oscuridad. No poder dejar maletas a la salida que estaba previsto para las 11 de la mañana y nuestro vuelo no era hasta las 21.30. Alojamiento bastante pequeño y no lo recomendaría para más de dos personas.
Respuesta del Departamento de Calidad
Dear Tony,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time in Seville and found the apartment well-equipped, clean, and modern, with a convenient location for exploring the city. However, we regret the inconvenience you mentioned and would like to take this opportunity to clarify a few things.
We apologize for any confusion regarding the apartment and its features. As explained by our customer service team, in our building, we offer various apartments, each with its own unique characteristics to accommodate the diverse preferences of our guests. To ensure you are fully aware of what to expect, our reservations department sends a confirmation link upon receiving a booking request. This link allows guests to confirm that the apartment chosen meets their expectations. We regret any confusion in this regard.
Regarding the layout of the bed and the presence of curtains, given our commitment to transparency in the information provided, our website photos show the arrangement of the bed and the curtains in both the bedroom and the living room. We regret any misunderstanding this may have caused and will review to ensure they effectively block external light. With respect to the late check-out and luggage storage service, we strive to accommodate our guests´ needs whenever possible. Unfortunately, in your case, we could not offer a late check-out due to the necessity of preparing the apartment for incoming guests.
Regarding noise, we regret any inconvenience in this regard. We are committed to ensuring the peace and comfort of our guests, and we assure you that we will check the double glazing system to confirm that it is working properly.
On the other hand, we appreciate your constructive comments about the other issues you encountered. These insights are valuable for us to improve our services and facilities. We assure you that we have taken note of them in order to make the necessary improvements.
Once again, we apologize for any inconvenience you experienced and thank you for your feedback. We hope to have the pleasure of welcoming you again in the future and to offer you an even more satisfying stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sarah,
Thank you for your wonderful feedback. We´re thrilled to hear that the apartment exceeded your expectations and had everything you needed. It´s great to know that you found the location convenient and enjoyed easy access to the main attractions and the Triana district. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Maciej,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
La situation géographique, l’appartement est agréable, bien agencé et équipé La salle de bain et la cuisine étaient très bien équipées et agréables
Il est spécifié balcon mais c’est un tout petit, pas de quoi s’installer La piscine était sale et donc inaccessible Un dégât des eaux a dû avoir lieu car le plafond de la chambre était endommagé et en travaux, cela aurait pu être spécifié
Respuesta del Departamento de Calidad
Dear Valentine,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you found our apartment to be very well located, spacious, and well-equipped. We apologize for any inconvenience regarding the balcony. As specified on our website, the apartment features a balcony rather than a terrace. We regret any inconvenience in this regard.
On the other hand, we regret the inconvenience with the pool. We strive to offer impeccable service without incidents that could diminish our guests´ experience, but due to an unexpected technical issue, the pool was temporarily unavailable during your stay. We apologize for any disappointment this may have caused, and we appreciate your understanding.
Furthermore, we apologize for any inconvenience caused by the water damage to the ceiling. We were not aware of this issue during your stay, but we would have promptly addressed it had we been informed. Please accept our apologies for any disruption to your experience, and rest assured, we are taking action to rectify this inconvenience.
Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Alberto,
We sincerely appreciate your positive feedback. It brings us joy to learn that you found the accommodation centrally located and convenient for exploring the main attractions of Seville. We are delighted to hear that you also found the accommodation comfortable and suitable as a base for short trips or city exploration. We look forward to the opportunity of welcoming you back again in the future.
Respuesta del Departamento de Calidad
Dear Bosse,
We greatly value your feedback regarding your recent stay in our apartment. We sincerely apologize for any shortcomings in your experience and regret that it did not fully meet your expectations. Concerning the size of the apartment, we understand your perspective regarding the accommodation capacity. We endeavor to provide clear and precise descriptions of our accommodations, inclusive of details regarding available space and recommended capacity. We apologize for any ambiguity in this regard.
Regarding the noise originating from the street, we apologize for any disturbance experienced during your stay. While external factors such as street noise are beyond our direct control, we are committed to assisting our guests in finding solutions to minimize any inconvenience they may encounter.
Regarding cleanliness, we extend our sincerest apologies for any inconvenience caused. Maintaining impeccable cleanliness and upkeep within our accommodations is of paramount importance to us, and your comments have been taken with the utmost seriousness. Rest assured, we will take immediate corrective measures to prevent similar occurrences in the future.
Your honesty is invaluable to us, and we view your feedback as a valuable opportunity for improvement. We earnestly hope for the chance to welcome you back in the future and demonstrate our commitment to providing a thoroughly satisfactory experience.
Respuesta del Departamento de Calidad
Dear Aleksandra,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you found the apartment to be clean and well-equipped with all the necessary amenities for a comfortable stay. Additionally, we´re delighted that you appreciated the convenient location, providing easy access to the Old Town just steps away.
We sincerely apologize for any inconvenience caused by the issue you encountered upon your arrival, particularly the water leak. Your patience and understanding as we promptly addressed this matter during your stay are greatly appreciated. Despite this unforeseen circumstance, we´re grateful to hear that you were generally satisfied with the apartment. Your satisfaction is of utmost importance to us, and we strive to ensure that all our guests have a pleasant and hassle-free experience.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there´s anything we can do to further enhance your experience, please do not hesitate to let us know.
Respuesta del Departamento de Calidad
Dear Chrystele,
Thank you for your positive feedback. We´re thrilled to hear that you enjoyed your stay in our brand new apartment in the center of Seville. We´re delighted that you found it comfortable and nice. It was our pleasure hosting you, and we hope to welcome you back again in the future.