Elegante apartamento de un dormitorio y un baño situado en calle Corral del Rey en el centro histórico de Sevilla.
Al entrar al apartamento, será recibido por un amplio salón amueblado con un espacioso sofá y una mesa de café, destacando en esta estancia un gran cuadro que da un toque de color, a su vez, equipado con una Smart TV y un comedor con capacidad para cuatro personas. A la izquierda se encuentra la cocina equipada con todos los utensilios necesarios para su uso.
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Respuesta del Departamento de Calidad
Dear Katya,
Thank you for your detailed feedback. We are thrilled that you enjoyed the apartment´s central yet peaceful location and spacious layout, which we strive to make both comfortable and practical for longer stays. It’s wonderful to know the apartment met your expectations in design and space, allowing you to feel at home during your visit.
We apologize for any inconvenience related to the hot water, initial stocking, and service details. Your feedback is invaluable, and we are currently reviewing our hot water supply and inventory checks to enhance guest satisfaction.
We also regret the delay in delivering your keys. While rare, we recognize that occasional, unexpected delays can occur, and we are committed to minimizing these in the future. Additionally, we are updating our apartment guide to provide accurate, up-to-date information for all our guests.
Your insights help us uphold our quality standards, and we would be honored to welcome you back for an even more enjoyable experience.
Respuesta del Departamento de Calidad
Dear Francesca,
Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the peaceful setting of the apartment and its perfect location. It´s great to know that our team was able to assist you promptly, and we truly appreciate your recommendation. We hope to welcome you back for another stay to explore more of beautiful Seville.
Respuesta del Departamento de Calidad
Dear Marieli,
Thank you for your feedback. We are delighted to hear that you found the apartment exactly as depicted in the photos, spacious, excellently located, and very comfortable. It’s also wonderful to know that you appreciated the friendly atmosphere of the residential building and the tranquility despite its central location.
Regarding the narrow streets, we understand that navigating them can be challenging. The historic center of Seville is known for its charming and narrow streets, which reflect the city´s rich history and cultural heritage. This characteristic contributes to the area´s unique and picturesque nature. Our customer service team always provides information about these aspects in advance to help guests plan their visit and avoid any potential inconvenience.
On the other hand, we regret the inconvenience you experienced with the shower. Our team did offer assistance with our handyman, but unfortunately, we were unable to resolve the issue as we did not receive confirmation from you to access the apartment. It is important to emphasize that, for security reasons, we are not permitted to access the apartment without the guest´s explicit confirmation.
Thank you once again for your comments, as they highlight areas where we can improve our services. We assure you that we have taken note of your feedback to ensure the comfort and satisfaction of all our guests. We hope to have the opportunity to host you again, providing an even better experience.
Respuesta del Departamento de Calidad
Dear Abdelrhani,
Thank you so much for your wonderful review. We are thrilled to hear that you found our communication perfect, the apartment clean, and the location ideal. We look forward to welcoming you back without hesitation.
Respuesta del Departamento de Calidad
Dear Marc,
Thank you for your kind review. We are delighted to hear that you had a wonderful stay at Esther´s apartment and found the location convenient, just a few minutes´ walk from the main attractions in Seville´s city center. We are also pleased that our host was responsive and easy to reach, and that you received excellent advice from Experiences 4U for visiting Seville, making reservations, and planning excursions. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Pascal,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our accommodation very clean, modern, and comfortable. However, we apologize for the noise from neighbors that disrupted your stay. We will review our soundproofing system to ensure it functions effectively.
Regarding the TV remote and the absence of condiments, we apologize for any inconvenience caused. Your comments will be shared with our team for improvement.
We appreciate your positive remarks about the welcoming check-in experience and the excellent location. Thank you for recommending us.
We look forward to welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Wolf+Stef,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimado Salvador:
Muchas gracias por su comentario y por elegirnos para su estancia. Nos alegra saber que, a pesar de los inconvenientes mencionados, su experiencia en general fue positiva. Lamentamos los problemas con la cerradura de la puerta de entrada y la ducha. Hemos tomado nota de sus observaciones y trabajaremos de inmediato para realizar las mejoras necesarias. Agradecemos su feedback y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia aún mejor.
Respuesta del Departamento de Calidad
Dear Franssy,
Thank you so much for your lovely feedback. We´re thrilled to hear that you loved your stay in Seville and enjoyed the spacious, beautifully decorated, and comfortable apartment. It´s wonderful to know that the central location made it convenient for you to explore the city´s attractions, such as the Cathedral and Plaza España. We hope to welcome you back for another fantastic stay in the future!
this place exceeded our expectations. the location is great and the major attractions of Seville are within walking distance. we didn´t need a car at all except for airport. very safe area and it is very nice to walk in the neighborhood. a lot of restaurants are new by. the apartment is new and classy. super clean. staff are nice and helpful. all amnesties are available even hairdryer with diffuser, bed linens, towels, microwave and coffee machine.
check in time is restrictive as it is limited and arrangements had to be done in order to receive the keys and check in. we arrived after 10 pm and we could not check in until 4 pm the next day so we had to spent a day in a different hotel. so keep in mind the check in time before booking a flight or train for better experience.
Respuesta del Departamento de Calidad
Dear Noor,
Thank you for your glowing review and for recommending our place as a highly recommended place to stay in Seville. We are thrilled to hear that your stay exceeded your expectations and that you found our location convenient, with major attractions within walking distance. We take pride in providing a safe and enjoyable environment for our guests to explore. We appreciate your kind words about our new and classy apartment, as well as our attentive staff and the cleanliness of our facilities. Your comfort and satisfaction are our top priorities.
Regarding the check-in time, we apologize for any misunderstanding. As clearly stated in the reservation information, the check-in time is from 15:00 on the reserved day. We regret any inconvenience this may have caused, and we recommend guests to consider this when planning their arrival to ensure a seamless experience.
Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Robert,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Lack of windows to outside made it very restrictive as no view of sky, people or other buildings.
Respuesta del Departamento de Calidad
Dear Patricia,
Thank you for sharing your feedback regarding your recent stay at our apartment. We´re glad to hear that you found the space lovely, clean, and well equipped.
We understand your concern about the lack of windows to the outside. However, as highlighted on our website, the apartment is uniquely designed with a layout that opens onto a typical Andalusian patio. This design choice aims to offer our guests a serene and tranquil environment, away from the hustle and bustle of the city. We appreciate your understanding, and we hope that despite this, you were able to enjoy a comfortable and relaxing stay. Your feedback is invaluable to us as we continuously strive to enhance our accommodations and provide an exceptional experience for our guests.
Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
Quality Department.
Light up stairs very poor or not working. Thin walls that you can hear guests from other apartments. However, at night it was quiet. Wi fi sometimes unstable
Respuesta del Departamento de Calidad
Dear Andrea,
Thank you for taking the time to share your feedback on your recent stay at our apartment. We´re delighted to hear that you found the space comfortable, centrally located, and well equipped with amenities such as a washing machine and a fully equipped kitchen. We strive to provide a clean and aesthetically pleasing environment for our guests, and we´re pleased that you appreciated the design of the apartment. We apologize for the inconveniences you encountered during your stay. Regarding the lighting on the stairs, we will promptly address this issue to ensure adequate illumination for our guests´ safety and convenience. Additionally, we will review the soundproofing to minimize any disturbances. We appreciate you bringing these matters to our attention, and please rest assured that we will thoroughly inspect and rectify any issues to ensure that our apartment meets the highest standards of comfort and functionality. Thank you for your understanding, we hope you nevertheless enjoyed your stay and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
Quality Department.
Der Blick aus den Fenstern war nur in einen Schacht auf unmittelbar gegenüberliegende Wände möglich. Den Himmel haben wir gar nicht gesehen. Im Wohnzimmer musste man zu jeder Zeit das Licht einschalten. Naturlicht kam so gut wie gar nicht rein. Lüften des Bades war nicht möglich, da der Zigarettenrauch des Mieters im Erdgeschoss permanent nach oben zog. Die auf der Website angepriesene Dachterrasse war zwar vorhanden, für Gäste dieser Ferienwohnung aber nicht zugänglich, da angeblich nur privat.
Respuesta del Departamento de Calidad
Dear Yves,
Thank you for sharing your experience of your recent stay at our apartment. We are pleased to hear that you found our facilities modern, nice, and clean, and that the kitchen equipment met your expectations. Additionally, we take pride in our central location, and we are delighted that it contributed positively to your stay.
We understand your concerns regarding the view from the windows and the availability of natural light in the living room. Our apartment features a layout overlooking a typical Andalusian courtyard, ensuring tranquility and relaxation for our guests. In addition, we strive to be transparent with all our guests, and we provide detailed information about the apartment layout and amenities, including the non-availability of the terrace, on our website. we regret any inconvenience in this regard.
Regarding the ventilation issue in the bathroom, we take your feedback seriously and will explore options to improve the ventilation system to ensure a more comfortable experience for our guests in the future.
Once again, thank you for choosing to stay with us and for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Quality Department.
First we had a another apartment but this one was not ready. We waited till somebody showed up to clean. We lost several hours. Then at the end they offered another place and the host promised to compensate the cost of cleaning. After 2 months I´m still waiting for this compensation. No parking available and even no parking to unload the car.
Respuesta del Departamento de Calidad
Dear Pascal,
Thank you for sharing your feedback with us. We´re pleased to hear that you liked the place and found the apartment satisfactory.
We apologize for any inconvenience caused by the initial issue with the apartment not being ready and the subsequent delay in compensation. We hope that the apartment offered as compensation met your expectations and it has helped you to enjoy your stay. Regarding the reimbursement, we regret any misunderstanding but our records indicate that it has been processed. We encourage you to review your email or Booking account for confirmation.
Regarding parking, as indicated on our website, we do not have parking available. However, we can offer discounts at certain parking facilities through agreements we have with them. We apologize for any inconvenience this may cause.
We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience in the future.
Quality Department.