El apartamento Cabildo III tiene entrada por la calle Federico Sanchez Bedoya nº7, pero tiene por entero vistas a la monumental Plaza del Cabildo de Sevilla, uno de los lugares más característicos de la ciudad. Además el apartamento mira a la antigua Muralla de la ciudad la cual es patrimonio histórico, pues está fechada en la época romana del emperador Julio César.
Ver en el mapa
Apartamento Cabildo III
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Necesitamos resolver el problema con el sistema de alcantarillado (el desagüe de la ducha obviamente está roto, el sello de agua), el olor era terrible, los acondicionadores de aire hacen mucho ruido, interfiere con el sueño;
Good location.
Beds are too soft. Toilets have bad smell. Comforter covers are not clean.
Respuesta del Departamento de Calidad
Dear Xiao,
Thank you for sharing your feedback. We are pleased to hear that the location of the apartment was to your liking.
However, we regret that some aspects of your stay did not meet your expectations. Regarding the beds, we understand that comfort preferences can vary greatly from one person to another, and our goal is to provide a restful experience for all of our guests. We will take your comments into consideration as we continually review our amenities.
As for the other issues mentioned, we apologize for any discomfort caused. Cleanliness is a priority for us, and we will ensure that this matter is thoroughly reviewed to prevent any future occurrences.
We appreciate your feedback and understanding. We hope to have the opportunity to welcome you again in the future.
Quality Department.
Nada
Excelente localização e a decoração do apartamento
Cheiro a esgoto na casa de banho e alguns pormenores de limpeza
Respuesta del Departamento de Calidad
Dear Ana,
Thank you for your kind words about our friendly staff and the excellent location of the apartment. We are pleased to hear that the apartment was functional for your stay.
Regarding the odor in the bathroom, we sincerely apologize for any inconvenience this may have caused. While occasional external factors such as weather can sometimes influence odors, we take your feedback seriously and will review the situation to ensure everything is in proper condition. We also appreciate your comments on cleanliness and will address any details to maintain our high standards.
Your feedback is invaluable in helping us improve. We hope to welcome you again in the future.
Quality Department.
Los anfitriones fueron muy serviciales. Cuando llegamos con una pregunta nos respondieron súper rápido. Me volvería a alojar aquí de nuevo o en sus otros alojamientos. No podría culpar a esta propiedad de ninguna manera.
¡No hay nada que no me gustara!
Emplacement idéal pour visiter Séville à pied. La réactivité de Genteel Home Cabildo : Des petits soucis sur l´équipement ont été solutionnés au plus vite avec beaucoup de professionnalisme
Des petits soucis sur l´équipement qui devaient être anciens ... mais nous avons vraiment apprécié la réactivité et l´attention particulière de Genteel Home Cabildo
Respuesta del Departamento de Calidad
Dear Gamon,
Thank you very much for your kind recommendation and positive words about our team. We are delighted to hear that you felt supported and well-accompanied during your stay, as well as reassured by the ideal location for exploring Seville on foot.
We appreciate your understanding regarding the minor issues with the equipment and are pleased that our prompt response and dedication were able to make a positive impression. We continually strive to enhance our service and your feedback is truly valuable in this effort.
We look forward to welcoming you again for another wonderful stay with us.
Quality Department.
It was walkable to nearly every place we wanted to go. Plenty of towels.
The handheld shower head was just that - only handheld, the faucets on the sinks leaked (a lot), and there were no hooks or towel racks, even in bedrooms, to hang up a wet towel.
Respuesta del Departamento de Calidad
Dear Rosalie,
Thank you for your feedback. We are pleased to know that you enjoyed the location and found it convenient for your activities. Your insights regarding the bathroom are greatly appreciated, and we will ensure that the maintenance issues you raised are addressed promptly. Your input is invaluable as we strive to enhance our guests´ experiences. We hope that, despite these minor inconveniences, you were able to fully enjoy your stay. It would be our pleasure to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Ming,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department
L’appartement très spacieux, très propre, les Matelats confortables et sa localisation exceptionnelle !! En plein centre, à 1mins de la giralda et à deux pas des monuments historiques. Nous n’avions pas eu besoin d’utiliser la voiture pour se déplacer. Nous avons été accueilli par Inma qui a été exceptionnelle par sa gentillesse, tous des conseils et recommandations. L’équipe de Genteel a été très réactive et disponible lorsqu’on a voulu modifier notre réservation ou obtenir des recommandations. Je recommande sans hésiter.
Respuesta del Departamento de Calidad
Dear Zineb,
Thank you so much for your wonderful review. We are delighted to hear that you found the apartment spacious and clean, and that you enjoyed the comfort of the mattresses and our exceptional location. It’s great to know that you could explore the city without needing a car and that you appreciated being so close to the historical monuments.
We are also pleased to hear that Inma’s warm welcome and helpful advice met your expectations, and that our team was responsive and available when you needed to modify your reservation or get recommendations.
Thank you sincerely for your recommendation and for taking the time to share your experience. We would be thrilled to welcome you back for another enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Said,
We sincerely appreciate your feedback regarding the convenience of our location. Ensuring our guests have a comfortable stay in a well-situated area is important to us, and we are glad to know it met your needs. We look forward to welcoming you back in the future
Quality Department.
Comunicação com o Host sempre disponivel, Staff muito simpático e acessivel. O apartamento está com algum desgaste de utilização, mas tudo em bom estado para utilização. Camas e quartos confortáveis, casas de banho em muito bom estado. apartamento renovado. Tivemos sempre àgua quente para os duches, nada a apontar
nada a apontar
Respuesta del Departamento de Calidad
Dear Raquel,
Thank you for your positive feedback. We are pleased to hear that you found the apartment to be very central and that communication with the host was always available. It’s also great to know that the staff’s friendliness and accessibility made a positive impression. We appreciate your comments regarding the apartment´s condition and are glad to hear that everything was in good working order, with comfortable beds and well-maintained bathrooms. We continuously strive to keep the apartment in good shape and ensure our guests´ comfort. We are delighted that you enjoyed your stay and look forward to welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Anis,
Thank you for your kind comments. We are delighted to hear that you found the apartment tastefully furnished and well-located. We are also pleased that Alba´s friendly service and willingness to accommodate your late arrival contributed to a positive experience. We appreciate your recommendation and look forward to welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Aneta,
Thank you for taking the time to share your valuable feedback. From your survey response, it is apparent that we failed to meet your expectations. I can certainly understand your disappointment.
We want to express our deepest apologies for the inconvenience you experienced due to the presence of insects during your recent stay with us. We take pride in maintaining the highest standards of cleanliness and comfort for our guests, and it is disappointing to learn that we fell short of your expectations on this occasion.
We would like to underscore that our company implements regular and rigorous pest control procedures to ensure that our apartments remain free from unwanted insects. Despite our best efforts, external factors such as extreme weather conditions, particularly the recent excessive heat, can sometimes lead to the unexpected appearance of insects. Please rest assured that we are continuously working to mitigate these issues and enhance the overall guest experience.
We sincerely apologize once again for the discomfort this situation caused you. Your feedback is invaluable to us, and we have taken your comments very seriously. We have already initiated a review of our pest control protocols and are taking additional measures to prevent such occurrences in the future.
Nevertheless, we are pleased to know that our team was dedicated to addressing your concerns during your stay. Upon learning about the issue, we promptly offered you an alternative apartment to relocate, which you chose to decline. Additionally, we hope that the compensation offered by our team to mitigate your dissatisfaction with the situation was to your satisfaction. Our goal is always to ensure our guests feel heard and supported.
We genuinely appreciate your understanding and patience. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements to better serve you and all our future guests. Should you decide to give us another opportunity, we would be delighted to welcome you back and provide you with the exceptional experience that you deserve.
Thank you once again for bringing this matter to our attention. We are here to assist you with any further concerns or questions you may have.
Warm regards,
Sincerely,
Andrea Prieto
Quality Department Manager
Genteel-Home
Todo… fue como estar en casa. Muy cómodo. Los espacios increíbles, la decoración muy Bello todo. 1000% recomendable!!!!
Respuesta del Departamento de Calidad
Estimada Nury:
Muchas gracias por sus amables palabras. Nos alegra enormemente saber que su estancia con nosotros fue como estar en casa y que encontró nuestras instalaciones cómodas y bien decoradas. Nos esforzamos por ofrecer a nuestros huéspedes espacios increíbles, y es gratificante saber que hemos cumplido con sus expectativas. Agradecemos su recomendación y esperamos tener el placer de recibirle nuevamente en el futuro.
Quality Department.
Respuesta del Departamento de Calidad
Dear Fataneh,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear David,
Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you found our place great.
We appreciate your suggestions regarding the additional supplies such as paper towels, tissue, and towels. Your comments are invaluable to us as they help us improve our services. We regret that these amenities were insufficient during your stay. If we had been informed, we would have been delighted to provide you with additional supplies.
We will certainly take your comments into consideration to enhance the experience for our future guests. We hope to have the opportunity to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Monserrat:
Gracias por su encantadora reseña. Fue un honor tenerle como huésped, y estamos encantados de saber que pudimos contribuir a una estancia memorable. Esperamos con impaciencia su próxima visita.
Respuesta del Departamento de Calidad
Dear Raina,
Thank you for your feedback. We are pleased to hear that you appreciated the location of the house and our responsiveness. However, we sincerely apologize for the inconveniences you encountered during your stay. Please be assured that we are actively addressing the issues you mentioned. The sofa bed and the wooden tiles near the washroom are being repaired. On the other hand, regarding the presence of insects, I would like to highlight that our company conducts rigorous periodic pest controls in all our accommodations to prevent their presence. However, due to external factors such as the weather, there may occasionally be sightings of some insects. We regret any inconvenience in this regard and we will take note of your comment to thoroughly investigate the issue and implement measures to ensure that our guests have a stay free from such incidents. Your feedback is invaluable to us, and we are committed to making the necessary improvements. We hope to have the opportunity to host you again in the future under better conditions.
Only the location was good as it was close by to the la giralda and the cathedral of Seville. The apartment is on the 4th floor and they have lifts in the building
This was our holiday home in Seville which we came for the first time and the apartment is crucial part of anyone´s holiday. However please note : 1. We shared pictures on WhatsApp of the apartment which was not cleaned properly, STILL NO ONE CAME TO CLEAN THE APARTMENT. Very surprising that no one came after complaining about it. 2. The shower fittings in the common bathroom were dilapidated and almost coming out of the wall. The mirror was broken in the common washroom. 3. The flooring in the living area had several cracks and caused water leakage in the most used and walked area of the apartment causing constant discomfort to go to the kitchen to make and get food. 4. The shower area in the master bedroom was not equipped with even basic infrastructure of shelves to keep anything. We had to keep everything on the floor of the shower area. 5. The lining in the shower area was not proper and lot of water from the shower area spilled outside the washroom areas, making it very slippery. 6. No locks in the bathroom which is in the common area. It may be a practice not to have locks in the bathroom inside the master bedroom. But no locks in the common area bathroom is unacceptable and complete violation to anyone´s privacy. 7. The cupboards were dusty and not cleaned well. Pictures were shared of the same on WhatsApp with the management. 8. The remote controls had no batteries and caused inconvenience for the first night.
Respuesta del Departamento de Calidad
Dear Rushabh,
Thank you for taking the time to share your feedback. We are glad to hear that you found the location to your liking, close to the most emblematic monuments. However, we deeply regret the inconveniences you experienced during your stay and would like to address some of the points you raised.
Firstly, we are genuinely saddened that you felt insufficiently attended to during your stay. Our records indicate that our team was responsive to all your requests, striving to resolve any issues to the best of our ability, including addressing the problem with the remote control batteries and other matters you brought to our attention.
Regarding the state of the bathrooms, we regret any inconvenience caused by their condition. We assure you that we have taken measures to improve these facilities, and they are now functioning correctly. Additionally, we also regret the issues you faced with the flooring in the living area. Please know that we are actively working on resolving any problems with the flooring to ensure a more comfortable experience for our future guests.
The cleanliness of the apartment is a matter we take very seriously. We apologize that the apartment was not cleaned to the high standards we are committed to providing. Rest assured, we have taken immediate actions to ensure our cleaning processes are thoroughly reviewed and improved to prevent similar situations from occurring in the future.
We strive to offer our guests a comfortable and pleasant stay, and we regret that we fell short of your expectations. We appreciate your understanding and patience as we work to address and rectify these issues. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to welcome you in the future to offer you a fully satisfactory stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Helena:
Thank you for your feedback. We´re glad to hear that you enjoyed our convenient location and comfortable beds. We apologize for the issues you encountered with the shower panel and the water leakage. We will address these concerns immediately to improve our facilities. Your comments are invaluable in helping us enhance our guests´ experiences. Thank you for bringing this to our attention.
Quality Department.
Ubicación y decorado
Pisos en muy mal estado. Cucarachas! No servía la cafetera.
Respuesta del Departamento de Calidad
Estimada Laura:
Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en nuestro apartamento. Nos alegra saber que la ubicación y la decoración fueron de su agrado.
Lamentamos sinceramente los inconvenientes que experimentó durante su estancia. En cuanto a la presencia de insectos, nos gustaría informarle que realizamos fumigaciones periódicas para evitar su aparición; sin embargo, debido al clima, en ocasiones puede resultar inevitable la presencia de alguno. Aun así, lamentamos el inconveniente y trabajaremos para evitar en la medida de lo posible situaciones similares en el futuro.
Respecto a la cafetera, nos disculpamos por no haber proporcionado un electrodoméstico en buen estado. Revisaremos nuestros procedimientos de mantenimiento para asegurarnos de que todos los equipos estén en perfectas condiciones para su uso.
Agradecemos sus observaciones, ya que nos ayudan a mejorar continuamente nuestros servicios. Esperamos que nos dé la oportunidad de recibirla nuevamente y brindarle una experiencia mucho más satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Gastelum:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios. Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado huésped:
Agradecemos sinceramente sus comentarios y lamentamos mucho cualquier inconveniente que haya experimentado con las cosas que no funcionaban en la casa durante su estancia. Nuestra prioridad es proporcionar a nuestros huéspedes una experiencia excepcional, y nos entristece saber que no cumplimos completamente con sus expectativas en este aspecto. Sin embargo, nos alegra saber que a pesar de estos contratiempos, su estancia fue excelente en general. Valoramos su retroalimentación y tomaremos medidas para abordar cualquier problema que haya experimentado y garantizar una experiencia aún mejor para nuestros futuros huéspedes. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y demostrar nuestro compromiso con la calidad y la satisfacción del cliente.
Flat needs reparation a bit. But great value of money.
Respuesta del Departamento de Calidad
Dear Sigita,
Thank you for sharing your experience with us. We´re delighted to hear that you found our location perfect and our staff great and caring. We´re glad you enjoyed the amenities provided in the flat, such as shampoo, shower gel, soap, and coffee. It´s wonderful to hear that you found the beds comfortable and enjoyed the great views from the windows.We apologize for any inconvenience caused by the need for repairs in the flat; rest assured, we´re addressing this promptly. Your feedback is invaluable as we continually strive to enhance our guests´ experience. We´re delighted you found great value in your stay and hope to welcome you back soon for another memorable visit.
Quality Department.
Creo que deberían de dar 2 llaves para entrar en el apartamento, ya que en mi caso siendo 7 personas en algún momento que nos separamos teníamos que decidir quien llevaba la llave. Por el resto todo bien.
Respuesta del Departamento de Calidad
Estimado Jorge:
Agradecemos sinceramente sus comentarios detallados sobre su reciente estancia en nuestro apartamento en Sevilla. Nos complace enormemente saber que disfrutaron de la comodidad y la conveniente ubicación que ofrece nuestra propiedad.
Tomamos en cuenta su sugerencia con respecto a proporcionar dos llaves para el apartamento. Entendemos que para grupos grandes puede resultar inconveniente tener solo una llave y estaremos evaluando la viabilidad de implementar esta mejora en nuestro servicio para futuros huéspedes.
Una vez más, agradecemos sinceramente su tiempo para proporcionar sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para brindarle una experiencia aún más satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Lucia,
Thank you for your positive feedback. We´re delighted to hear that you enjoyed your stay and found our apartment to be great, along with its excellent location. Your satisfaction is our priority, and we´re thrilled that we could contribute to a pleasant experience. We hope to have the pleasure of welcoming you back for another great stay in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Monica,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department.
The flat wasn’t very clean. There was a lot of dust under the beds and the bathroom had hairs lining the tiled walls. The sofa and chairs are a little grubby and need a good steam clean. The floor entering the kitchen is breaking up and my son hurt his toes walking on it. We had trouble getting to apartment our taxi driver refused to take us to the address and dropped us 7 minutes away. We were only given one set of keys the second set we were promised never turned up. We had a big problem with the service provided on departure. We asked to store our bags. The apartment write up on booking.com stated storage was available, but when I asked I was texted details of two storage companies. I asked again and was told that under no circumstances could they store our luggage for three hours. It was only after I mentioned I would be writing a review that Carlos wrote back saying we could store the bags at his office 5 minutes away. Unfortunately by this time having given up on Carlos we had booked storage at a cost of 55 euros. Please when you book make sure they will provide storage if you need it.
Respuesta del Departamento de Calidad
Dear Glenn,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We´re thrilled to hear that you enjoyed the great location of our apartment, overlooking the square, and found it convenient for exploring the city. We´re also glad to know that you found the beds comfortable and appreciated the generously proportioned space and well-equipped kitchen, including the useful large fridge freezer and coffee pods provided. Regarding your concerns, we apologize for any inconvenience caused by the cleanliness issues you encountered. We take cleanliness very seriously, and we will address these matters with our cleaning team to ensure they are rectified promptly.
Regarding the difficulty with your taxi driver, we regret any inconvenience this may have caused. However, please note that decisions made by taxi drivers are beyond our control. Additionally, we understand your disappointment regarding luggage storage. As we do not have a physical reception, we are unable to store luggage in the apartment after check-out, as it needs to be prepared for the next guest´s arrival. However, we do offer information and assistance in finding the nearest and most convenient luggage storage options for our guests´ convenience. We apologize if there was any miscommunication regarding this matter.
We truly value your feedback as it helps us to continually improve our services. We hope that despite these issues, you were still able to enjoy your time in our apartment and exploring the city. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Quality Department.
Molto luminoso, pulito e fornito di tanti comfort. Sapone, shampoo e cialde per caffè
L’appartamento lo danno per 8 ma per 6 e’ perfetto perché il divano letto ingombra un po’ il soggiorno e non si apriva benissimo
Respuesta del Departamento de Calidad
Dear Chiara,
Thank you for sharing your feedback regarding your recent stay at our apartment. We´re thrilled to hear that you enjoyed the central location and found the apartment very bright, clean, and equipped with many comforts. We´re glad that you appreciated the provided amenities such as soap, shampoo, and coffee pods.
Regarding the space,we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Veronica,
Thank you for your fantastic feedback. We´re thrilled to hear that everything is perfect and that you appreciate the amazing location. Your satisfaction is our priority, and we´re grateful for your positive comments. We look forward to hosting you again in the future for another wonderful experience
Respuesta del Departamento de Calidad
Dear Conrado,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Iuniia,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
However, we sincerely apologize for any inconveniences caused by the need for repairs and missing necessary items, as well as issues with outdated household appliances and the dishwasher.
Your comments are crucial to our continuous improvement, and we will address these concerns promptly to enhance the overall experience for our guests. We appreciate your recognition of the owner´s niceness and helpfulness, and we´ll certainly take your suggestion into account to streamline the arrival process for future guests.
While we understand your concerns, we offer a personalized check-in service to ensure a warm and welcoming arrival experience for our guests. This approach is intended to provide a more personal and hospitable touch to your stay.
If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a more seamless and enjoyable stay.
Best regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Kurt,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
La ubicación. Inmejorable
Todo estupendo
Respuesta del Departamento de Calidad
Estimada Yolanda,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirla en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Les équipements et les chambres
Rien
Respuesta del Departamento de Calidad
Dear Benedicte,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Linda,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay.
We are truly sorry to hear about the maintenance and cleanliness issues you encountered during your stay.We understand that a clean and well-maintained environment is crucial for an enjoyable stay, and it´s disappointing to learn that we fell short of your expectations in this regard. We have already taken steps to address the problems you raised with the maintenance company and the cleaning team to ensure a more thorough and meticulous job in the future. Your comments serve as a valuable reminder to us to maintain the highest standards of cleanliness and maintenance.
We genuinely hope you would consider staying with us again, giving us another chance to provide you with the outstanding experience you deserve.
Kind regards,
Quality Department
La ubicación excelente, cómodo y bien limpio
Todo estuvo muy bien
Respuesta del Departamento de Calidad
Estimado Yamile,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Stephanie,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marisol,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
They only had one elevator. My family got stuck in the elevator for 30 mins. The day we left, the elevator was still broken, so my husband and kids had to take all of our suitcases (5 of them) down the stairs, the apartment is on the 4th floor. Also, the mattress in the Masters room was too hard and not comfortable at all.
Respuesta del Departamento de Calidad
Dear Jessica,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lianne. Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Respuesta del Departamento de Calidad
Estimada Trini. Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro. Jose L.H. Campos
Director de Calidad.
los baños y cocina limpios pero el suelo con mucha pelusa
Respuesta del Departamento de Calidad
Estimada Miriam:
Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable y sin problemas.
Jose L.H. Campos
Director de Calidad
Nespresso toestel + enkele capsules waren aanwezig. Mooie slaapkamers. Beide badkamers eenvoudig, wel OK.
Suggestie: minstens 15 Nespresso capsules voorzien = 3 nachten x 5 pers.
Respuesta del Departamento de Calidad
Dear Rudy,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your suggestion. We look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Bremdan,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jonathan,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
La tv sólo tenía canales ingleses
Respuesta del Departamento de Calidad
Estimada María:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en XXX. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Chiara,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
La ubicación y el departamento en general es amplio y cómodo
Que no hubo forma de que nos resguardaran un par de horas el equipaje, fue super incómodo, porque nuestro vuelo salía un poco más tarde literalmente necesitábamos un resguardo de 2 horas de equipaje despues de entregar la habitación y no dieron ninguna solución. En el baño salió una cucaracha.
Respuesta del Departamento de Calidad
Estimada Yizbeleni:
Su feedback enfatizando la ubicación central de nuestro apartamento es muy apreciado. Por otro lado, lamentamos que el horario de salida tuviera que ser el estipulado ya que al haber otro entrada para su apartamento, debiéramos prepararlo para la llegada de los siguientes huéspedes. Asimismo, pedimos disculpas por el insecto que encontró en su apartamento. Agradecemos su feedback y tomaremos medidas para evitar que esto vuelva a sucedes.
Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
El precio. Podría estar un poco más barato . Pero no estaba excesivamente caro
Respuesta del Departamento de Calidad
Estimada Igna:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Patrick,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Sevilla. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear John,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear David,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
This is our 2nd bad experience in a row with our travel agent. The Communication process is not managed well and dealing with the 3rd party home management companies is not a good or streamlined experience. The entry agent arrived late, and the apartment was not completely ready at our agreed check in time. There were no bed linens or towels. The apt lacked essential needs in the bathrooms and kitchen. Like soap for hand washing, and napkins or paper towels in the kitchen, and only 1 dish towel that was in very bad shape. The travel agency is not easy to communicate with either which is ridiculous!
Respuesta del Departamento de Calidad
Dear Amy,
Thank you for taking the time to share your valuable feedback. I lament reading that your experience with your travel agent was not a pleasant one. Also, from your survey response, it is apparent that we failed to meet your expectations. I can certainly understand your disappointment.
As a valued customer, you are in the best position to help us improve our services in offering short term home rentals. The experience you described is not characteristic of the level of service we provide and we and apologize for the short coming. I would love take this opportunity to clarify that the delay you describe was an extraordinary case for us, and the reason was due to the bank holiday taking place for New Year´s and our usual laundry service not providing us the linens and amenities on time that day. Of course this is not a reason to be short in the services we provide and, once more, we extend our most sincere apologies.
I would like to know if there is anything we can do to regain your trust in us. Please let me know the best contact number and time to reach you, or feel free to contact me anytime. I look forward to speaking with you in hopes of restoring your confidence in us.
Sincerely,
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Yang Yang,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Joy,
Thank you for choosing our Cabildo III apartment and for the highlights. We are also thankful for the recommendations to future travelers.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Marta:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
the cleaning
Respuesta del Departamento de Calidad
Dear Michele,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
We are sincerely sorry to read your dissatisfaction with the cleaning of your apartment, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartments, for a future ocasion please do not hesitate to contact our us to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Fiona,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
La ubicación magnifica
Dos camas tienen las patas rotas,solo hay armario en dos habitaciones ,porque el de la tercera es pequeñísimo y no hay en el salón ,el sofá tiene los cojines bastante estropeados y las toallas huelen mal.
Respuesta del Departamento de Calidad
Estimada María Teresa, muchas gracias por sus comentarios. Nos gustaría expresarle nuestras más sinceras disculpas por las imperfecciones en nuestros servicio que describe en su opinión, nos aseguraremos de discutir su opinión internamente con el objetivo de evitar dar este tipo de impresiones de nuestros instalaciones. Para una futura estancia, por favor, no dude en expresar sus preocupaciones y dirigirse al equipo para informarnos de cualquier imperfección , estaremos más que encantados de ayudarle para que disfrute plenamente de sus vacaciones entre nosotros.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
La situación del apartamento es excepcional. Es cómodo y estaba limpio.
Respuesta del Departamento de Calidad
Estimada María Dolores, muchas gracias por sus comentarios. Nos alegramos de que haya disfrutado de la ubicación de nuestra apartamento y la comodidad que ofrecemos a nuestros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Die Betten waren nur mit leichten Lacken/Deckenbezug gedeckt. Es gab zwar Decken im Schrank, leider hatten sie Flecken und deshalb konnten sie nicht genutzt werden.
Respuesta del Departamento de Calidad
Dear Abirna, thank you very much for your feedback.
We are very grateful for your highlights our exceptional location and kindness of our team. We work hard to give all of our guests a great experience, and we want to keep improving, therefore we also highly appreciate your constructive comments.
We really hope to have the opportunity to welcome you back in the future and exceed your expectations.
Aija T.
Quality Department
Our property manager was very helpful at check in and quick to respond and replace dimmed light bulbs. Location was very clean, safe, and extremely convenient to the center of Sevilla!
Respuesta del Departamento de Calidad
Dear Kristin, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our excellent location and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
- limpeza. haviam baratas no alojamento
Respuesta del Departamento de Calidad
Dear Judite, thank you very much for your feedback.
We appreciate your highlights on our great location, and we sorry to know that you found cockroaches in your apartment. Due to the climatology of Andalucia and its geographical position, depending on the humidity and heat, the presence of insects in any property, business or private, is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in our installations. We are sorry for any apologies for the inconveniences caused to you and your group.
We have the opportunity of welcoming you back to our apartment at some point in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Susan, thank you for staying with us, it was a pleasure to assist your family during your time in Seville.
We are excited to learn you had a great stay with us. Thank you for taking a moment to share yoru personal experience and we hope we will see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Justin, thank you so much for staying with us. We are glad to learn you liked your stay and we hope to see you again.
Aija T.
Quality Department
The rental process was easy.
Respuesta del Departamento de Calidad
Thank you for this very kind review of our apartment, we look forward to serving you again in the future.
Aija T.
Quality Department
This apartment was as described and was in a great location (right near the cathedral but street was very quiet). The layout of the apartment worked well for our family of five - 2 adults plus three teenagers. The washing machine, Wi-Fi and the air conditioning all worked really well (there was a separate air conditioner unit in each bedroom and in the main living area). The building hallways were dark and you had to press a button to turn lights on - and appeared to be a mix of offices and residential apartments. There were no fire alarms or fire extinguisher in the unit. Unit was on a corner and so had a lot of natural light/windows in every room. Wonderful space-would stay here again.
Respuesta del Departamento de Calidad
Dear April, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your positive feedback.
We are glad to know that your enjoyed our excellent location to access the main sites in the city.
We would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimado Manuel Enrique, muchas gracias por sus comentarios y por destacar la excelente ubicación del apartamento.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Tara, thank you very much for choosing our apartment for your stay in Seville. It was a pleasure for us to assist you and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Sonja, thank you very much for taking the time to review your stay with us.
We are glad to hear that you experienced our exceptional hospitality. We certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to offer a memorable experience to our guests.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Lovely modern apartment, fantastic location. Hosts very helpful
All good overall .Could do with magnifying mirror in bathrooms
Respuesta del Departamento de Calidad
Dear Philippa, thank you very much for your feedback. We are glad to know that you enjoyed your stay and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Sarah, thank you very much for taking the time to leave us your feedback. Thank you for sharing your negative experience with us; we appreciate every form of feedback, as it helps us understand where we still can improve our services.
We are very sorry that some aspects which are out of our control affected your stay with us and we were not able to match your expectations.
We hope to have the opportunity to host you in the future again and demonstrate our true level of hospitality and interest in offering the most comfortable stay possible for our guests.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Lindsey,
We thank you for pointing out the cleanliness and comfort of our property, we are fully aware that these are one of the most important aspects of the stay of our guests. We are glad to know that we were able to match your expectations.
It has been a pleasure to hosting you and your family, and we hope to do so again soon.
Aija T.
Quality Department
Lavori in corso nell´appartamento vicino
Respuesta del Departamento de Calidad
Dear Gian Paolo, we appreciate your positive feedback regarding your stay with us.
Thank you for pointing out the excellent location of our Cabildo III apartment, and we are sorry to hear that you had some inconveniences by the aspects which are not related to our services and are unfortunately our of our control.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su estancia en nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Un poco difícil de llegar en una primera instancia, pero luego de encontrarlo, excelente
Respuesta del Departamento de Calidad
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones.
Muchas gracias por destacar la limpieza y el confort del apartamento. Estamos encantados de leer que disfrutaron de su estancia y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
This location was a happy accident! Tree lighting in the evening was great with tons of shopping and restaurants out our front door.
Respuesta del Departamento de Calidad
Dear Stacey,
Thank you for this heartwarming review of your stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you again for this positive review of your stay with us, we are very grateful for the time and effort you spent to share your personal experience with us.
We look forward to your next visit.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Le damos las gracias por haber elegido nuestro apartamento para sus estancia en Sevilla y le agradecemos el tiempo que ha dedicado en compartir su opinión.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Chicas las habitaciones
Doucheput in de badkamer loopt slecht door. Op beide toiletten ziiten de wc-brillen heel los en dit is ook het geval met de keukenkraan.
Respuesta del Departamento de Calidad
Dear Claudao, In Genteel Home we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, so we greatly appreciate the time you have spent sharing your constructive criticisms with us. We feel the inconvenience related on the day of your departure, we do not know what could have happened but we always allow our clients to leave with a margin so that they can pick up all their things without hurry. We hope to have the opportunity to serve you again in the future. Fatima Roca-chief of Customer Service.
The location was awesome.
The pictures made the apartment look very big but it was no where as big as we thought. The bedrooms were small after the one main one and which left way for unfairness. Someone had to take the smallest room
Respuesta del Departamento de Calidad
Dear Treva, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guide through our booking department, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear Nir, Thank you very much for sharing this great review of your holidays. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very pleased to read that you did like the apartment we accommodated you in and that you found it to be clean and comfortable at all times. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Location fantastica, vicino a tutto. Appartamento ben tenuto e pulito. Cucina nuova e ben attrezzata ma non l´abbiamo utilizzata e quindi non so se funzionasse tutto.
Esperienza in generale molto positiva ma alcuni punti da migliorare. L´insonorizzazione dell´appartamento era insufficiente. Dalla porta d´ingresso si sentiva qualunque rumore ed essendoci spesso entrate ed uscite di persone nel palazzo questo creava fastidio a sera tardi e mattino presto. Non era presente la biancheria matrimoniale del divano letto, ho dovuto rimediare sovrapponendo più lenzuola singole. Ci sarebbe dovuto essere una quantità ben maggiore di kit da bagno (sapone e shampoo) e sarebbe stato apprezzata trovare qualche bottiglia d´acqua e piccoli snack e frutta (come accade in molti appartamenti anche per affitti di una settimana).
Room is new, clean and spacious. Good location.
The entrance of the apartment and elevator look old, but in the good condition. However, the room is very new.
Ran out of garbage bags, toilet paper, washing powder.
La ubicación es excelente, al lado de la catedral, las compras, las tabernas, monumentos, etc.con la ventaja añadida de ser una calle tranquila y silenciosa,
Top location, very well furnished apartment, cozy rooms, bright living area.
synthetic bed quilt
Very few amenities in the kitchen. No coffee or espresso machine. Only one roll of tp per bathroom for 6 people.
We had some problems with the air conditioning and the fuse kept blowing. They living room AC didn’t work well at all. The master bedroom had two dauntless beds rather than a double which was strange for a master bedroom, but the beds were comfortable so no big deal.
It isn’t very clean and no new towels prepared to change for 3 days. Do not supply sufficient toiletries and toilet paper for our 3 nights stay.
Respuesta del Departamento de Calidad
Dear Yuwei, thank you for your comment. We are happy to know that you liked the apartment, located in the heart of the historical center of Seville, a few meters from the cathedral. We certainly provide our customers as a courtesy and for the first few days things like oil, salt, vinegar, dishwasher tablets, toilet paper and a hand and shower towel per person. We are not a hotel and therefore do not provide hotel services. Our properties are tourist apartments and we always indicate where the nearest supermarket is where you can buy everything you need more for your stay. In addition, we remind you that the apartment has a full equipment and has a washing machine to wash your towels if necessary. Regards
מיקום מצוין. מרכזי מאוד. נוף מקסים מהדירה. הדירה מאובזרת בכל מה שצריך. היינו שתי משפחות והדירה איפשרה לנו פרטיות לצד המרחב המשותף. צוות ידידותי מאוד, תקשרנו בוואטס אפ, לפני ואחרי השהייה. מאוד השתדלו לעזור בכל דבר. שכחנו בדירה אייפד והבחורה עשתה מאמצים לסייע עם המון סבלנות והכוונה כדי שיישלח אלינו כחבילה ליעד הבא. ממליצה בחום על המקום !!
Very clean and beautiful apartment. Gr8 decorative items, AC in all rooms, very nice and big kitchen. Must recommended for travellers. The apartment is located and heart of Seville with all attractions in 10minutes walk. The bedrooms were small but apt and beds were very comfortable. The building had 3 elevators ..which make commute no problem.