Éste acogedor apartamento de un dormitorio se encuentra ubicado en una de las calles más céntricas de Málaga, ofreciendo no sólo comodidad al viajero para moverse por la ciudad, si no un ambiente relajado y distendido donde disfrutar de un agradable descanso.
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. 5€ por maleta y día.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento San Agustín VIII
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Although we were slightly early arriving (and a little late leaving!) we were met by Gema from Genteel Homes who could not have been more helpful.
Respuesta del Departamento de Calidad
Dear Desmond,
We sincerely appreciate you taking the time to share your experience. We are delighted to know that you enjoyed the location and management of the accommodation and that our team, especially Gema, was able to assist you during your stay.
Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you again and provide you with another equally enjoyable experience.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Marina,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que el alojamiento superó sus expectativas y que estuvieron encantados con su estancia.
Sin embargo, lamentamos cualquier inconveniente relacionado con el ruido. Cabe destacar que, al encontrarnos en una ubicación privilegiada, durante festividades y fines de semana el ambiente en la zona puede incrementarse. Sin embargo, siempre nos esforzamos por ofrecer una excelente insonorización en todas nuestras propiedades. A pesar de ello, le aseguramos que revisaremos este aspecto para determinar posibles mejoras y evitar que afecte futuras estancias.
Esperamos tener el placer de recibirles nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Cormac,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay.
Thank you for being a part of our journey and for your kind words.
Quality Department
Sehr zentrumsnah, sehr geräumig und groß
Nachts war es phasenweise laut. Die Wohnung ist im Erdgeschoss gewesen. Das Bad könnte größer sein, nicht anderst möglich vermutlich
Respuesta del Departamento de Calidad
Dear Ewald,
We sincerely thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the excellent location, as well as the spaciousness and size of the accommodation.
We regret that some aspects of your stay were not completely satisfactory for you.
Regarding the noise, we understand that depending on the time of year and the festivals taking place in the area, there may be certain times when external noise is more noticeable. However, we will review the property’s soundproofing system to ensure it effectively minimizes any outside noise.
Regarding the bathroom, we will take your comments into consideration for potential future improvements to our facilities.
Once again, we appreciate your valuable feedback and we hope to welcome you back with the firm commitment to provide you with an even more satisfying experience.
Quality Department
Location was excellent, could walk to all the attraction.
Ground floor flat, Windows opened directly on a busy road which was very noisy at night. There were no net curtains or blinds ,so even though it was bright outside we could not keep the windows open which made the flat very dark. Few broken gadgets. second sofa bed was on mazzenine floor and stairs leading to it very unsafe.
Respuesta del Departamento de Calidad
Dear Ravindra,
Thank you for taking the time to share your feedback. We are pleased to hear that you found the apartment’s location excellent and enjoyed the convenience of being within walking distance of the main attractions.
Regarding your comments about the windows, we regret that they did not meet your expectations. However, we would like to point out that the ground-floor windows are equipped with opaque film, as shown in the property’s images, ensuring the privacy and comfort of our guests. That said, we appreciate your suggestion about adding curtains or blinds, and we will consider this for potential future improvements. With respect to the noise, we regret any inconvenience caused. It is important to note that, depending on the time of year or local festivities, occasional noise may be more noticeable. Nonetheless, we will review the soundproofing system of the property to ensure it functions effectively.
As for the sofa bed located on the mezzanine, we are sorry to hear that its location did not meet your expectations. However, we would like to assure you that the stairs leading to the mezzanine comply with all safety protocols to guarantee the well-being of our guests.
Lastly, we sincerely apologize if you encountered any broken appliances during your stay. This does not reflect the standard of quality we aim to provide, and we will ensure that prompt maintenance is carried out to address any issues.
We value your feedback, as it helps us improve, and we hope to have the opportunity to welcome you again in the future to provide you with a more comfortable stay.
Quality Department
Unfortunately, the apartment is at street level. They have tried to abate the noise, especially in the bedroom, but a group walking by in the late night hours would definitely wake you up. Sunday our first stay was especially noisy until 3:00am . Reasonably quiet the next couple of nights and then the Davis Cup had a replay of Spain about a block away and you could hear the cheering and shouting. Without some efforts, earplugs sleeping aids etc. sleep was elusive. If you are not a light sleeper this place is great. If you are bring some remedies.
Respuesta del Departamento de Calidad
Dear John,
Thank you for sharing your feedback and taking the time to detail your experience. We are pleased to know that you enjoyed the apartment´s excellent location, its cozy and elegant design, as well as the attentive service provided by our team during your stay.
We sincerely regret the inconvenience caused by the noise. During certain times of the year, such as local festivities or major events like the Davis Cup, the activity in the area can increase significantly, which is sometimes beyond our control. However, we continuously strive to provide a peaceful experience, and we will review the apartment´s soundproofing measures to ensure they meet our high-quality standards.
We truly appreciate your understanding, and we value your observations as they are essential to helping us improve. We would love the opportunity to host you again in the future and provide you with a quieter and fully satisfying stay.
Quality Department
the small bathroom/toilet the road noise/inadequate sound proofing..
Respuesta del Departamento de Calidad
Dear Bernard,
Thank you very much for your feedback. We’re delighted that you appreciated our prime location, spacious rooms, and high ceilings. These qualities are part of what we strive to offer our guests to make their stay memorable.
We regret, however, that the bathroom did not fully meet your expectations. Being located in the heart of Málaga, our area can experience increased street traffic, yet we assure you that our guests’ comfort is our top priorities. We will pay special attention to improving sound insulation and will consider any necessary adjustments to enhance our guests´ experience.
Thank you once again for your valuable comments, which help us in our continuous efforts to improve.
Quality department.
Enige probleem in alle Spaanse steden: auto parkeren. Daar kan de locatie niets aan doen..
Respuesta del Departamento de Calidad
Dear Edward,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Quality Department