Fabuloso apartamento en el centro histórico de Málaga, junto a la Catedral de la Encarnación. Se encuentra en un gran edificio de nueva construcción por dentro y completamente reformado con lujosas calidades.
Al entrar al apartamento nos encontramos con un amplio hall desde el que podemos acceder a la cocina, muy luminosa gracias a su tragaluz y totalmente equipada con todo lo necesario para estancias cortas y largas. También a mano derecha desde el hall, bajando 3 escalones, tenemos el salón, una de las estancias más destacadas del apartamento al ser abuhardillado y con vistas a la catedral por cada una de sus ventanas. El salón, de decoración moderna, diferencia una zona de estar con sofá y Smart TV y zona de comedor, además de contar con un aseo.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. De lunes a viernes de 10:00h a 15:00h. Incluido en el precio.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento San Agustín V
de a
Very central & very clean and comfortable
Respuesta del Departamento de Calidad
Dear Eamonn,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile.
Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Quality Department.
Respuesta del Departamento de Calidad
Dear Rebecca,
Thank you very much for taking the time to share your experience. We are thrilled to hear that you enjoyed the location of our apartment and the excellent communication throughout your stay. We are also glad that the flexible check-in was appreciated after your early flight.
We deeply appreciate your recommendation and valuable feedback, which always motivates us to keep improving.
We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Helen,
We sincerely appreciate you taking the time to share your experience. We are pleased to hear that you enjoyed your stay in the apartment, highlighting its spaciousness, cleanliness, and style, as well as its central location with incredible views of the cathedral.
It is wonderful to know that you were able to enjoy the tranquility and relaxation of the place.
Thank you again for your valuable feedback, and if you decide to visit Málaga again, we would be delighted to welcome you back.
Respuesta del Departamento de Calidad
Dear Andrea,
We appreciate you taking the time to share your experience. We are pleased to know that you enjoyed your stay, highlighting both the excellent location and the service provided by Genteelhome.
We regret that certain aspects did not fully meet your expectations. However, we sincerely value your feedback, as it motivates us to continue improving with the aim of offering the best possible experience to our guests.
Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you in the future and provide an even more satisfying stay.
Respuesta del Departamento de Calidad
Dear Graham,
Thank you so much for your kind review. We’re thrilled to hear that the apartment was the perfect choice for your New Year holiday and that you enjoyed its central location near the Cathedral. It’s wonderful to know that the area’s lively atmosphere during the day and peacefulness at night contributed to a comfortable stay. We greatly appreciate your recommendation, and we would be delighted to host you again on your next visit.
Respuesta del Departamento de Calidad
Dear Lavinia,
Thank you so much for sharing your experience with us. We’re thrilled to hear that you found the accommodation to be optimal, with its central location and peaceful atmosphere. We´re also pleased that you found the apartment very clean.
We truly appreciate your kind recommendation and would love to welcome you back in the future. We’ll make sure your next stay is just as enjoyable.
Respuesta del Departamento de Calidad
Dear Joanne,
We sincerely thank you for taking the time to share your review. We are pleased to know that the apartment´s location, in front of the cathedral, was to your liking, and that the cleanliness, spaciousness, brightness, and ventilation of the space met your expectations.
However, we deeply regret that there were aspects of your stay that did not fully meet your satisfaction. Regarding the issue with the ensuite shower, we would like to reiterate our apologies for the inconvenience caused. Although we informed you about the situation from the very beginning, we followed up on the problem and, in line with our commitment to guest satisfaction, offered you compensation, which you kindly accepted.
As for the other points you mentioned, we greatly appreciate your valuable feedback. We will take it into consideration for possible improvements, as our main goal is to provide a quality service that meets the expectations of our guests.
Once again, thank you for your sincere comments. We look forward to the opportunity to welcome you again in the future, offering you an improved experience that meets your expectations.
Respuesta del Departamento de Calidad
Dear Saloua,
Thank you very much for sharing your experience with us. We are delighted to hear that you had such a wonderful stay.
Your satisfaction is our greatest reward, and we look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Bruno,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department
Had a little problem that was resolved by our hosts.
Respuesta del Departamento de Calidad
Dear Pirinka,
Thank you for your kind feedback. We are thrilled to hear that you found the property incredible and that the apartment was perfect for your stay in Malaga. We also appreciate your understanding regarding the issue, and we´re glad it was resolved promptly.
Thank you for choosing us. We hope to welcome you again in the future.
Quality Department
The location is ideal, and the apartment is both spacious and exceptionally quiet.
The apartment requires some updates, including new beds, a new sofa, and additional kitchenware such as bowls, a cutting board, and more plates. Given the high cost and appealing appearance of the apartment, it´s disappointing that it has cheap, uncomfortable beds and a broken living room sofa.
Respuesta del Departamento de Calidad
Dear Jörgen,
Thank you for your kind comments. We are pleased to know that the apartments location was ideal for your stay and that you found it spacious and exceptionally quiet.
However, we are sorry that certain aspects of the apartment did not meet your expectations. We have taken note of your observations, and we will work to make the necessary improvements. Our priority is to ensure that our property meets the quality standards we are committed to providing for our guests. Regarding the comfort of the beds, we understand that perceptions of comfort can vary from person to person. Nevertheless, we will review their condition and take appropriate measures if necessary.
We greatly appreciate your feedback as it helps us improve. We hope to welcome you back and provide you with an even more satisfying stay.
Quality Department
Nothing
Respuesta del Departamento de Calidad
Dear Alison, thank you for your feedback. We are pleased to hear that you enjoyed the fantastic location next to the cathedral. We hope to welcome you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Julie,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Gabriela,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Joshua,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Robert,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
Location right across the cathedral, easy walk to the Roman theater and Alcazaba, and close to many restaurants. It´s fantastic to enjoy the city centre with quick return to your appartment. Host met us at the appartment and was helpful and friendly. Apartment was clean and spacious. It was on the top floor with only skylight views outside, but overall bright, quiet and comfortable for a group.
The access to the front door is not on St Augustin, it´s on Calle Cister around the other side of the building. We weren´t advised and wound up waiting at the wrong door. In the 2nd bedroom there are twin beds, they are a thin mattress with a hard feel, not super comfortable. Basic bedding, couch in living room was old and stained and the furniture is basic but adequate for a short stay. Main bedroom has an adjoining shower which needs tiles repaired as the water leaks heavily and easily onto the floor. The other bathroom had a similar shower, with no issues.
Respuesta del Departamento de Calidad
Dear Julie,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the location and found the apartment to be clean, spacious, and comfortable for your group.
We sincerely apologize for the confusion regarding the entrance to the apartment. Please note that the correct address on Calle Cister was provided in the booking confirmation, but we deeply regret any misunderstanding and the inconvenience this may have caused.
We are also truly sorry to hear that you did not contact us regarding the issues with the shower during your stay. We have a dedicated team on hand who would have been more than happy to assist and address any concerns promptly. Your comfort is important to us, and we will be looking into the matters you mentioned to ensure future improvements.
Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Julie,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Keifer,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Monica,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Arun,
Thank you for taking the time to share your experience with us. We appreciate your kind words about the cleanliness and central location of the apartment.
We´re sorry to hear about the issue with the clogged drain in the master bathroom, but we´re glad that our team was able to address it promptly. Your satisfaction is important to us, and we´re happy that this was resolved quickly so that you could continue to enjoy your stay.
Thank you once again for your feedback and for recommending us. We look forward to welcoming you back in the future.
Quality Department.
It was a beautiful apartment and the perfect location.
Respuesta del Departamento de Calidad
Dear Knapp,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Marit,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Quality Department
We were greeted by 2 staff of Genteel who were very professional , polite and very helpful.
Definitely stay here again when next in Malaga.
Respuesta del Departamento de Calidad
Dear La,
Thank you for taking the time to share your experience. We´re thrilled to hear that you enjoyed your stay with us and appreciated our location and luxurious accommodations. It’s wonderful to know that our team made a positive impression with their professionalism and helpfulness. We look forward to welcoming you back on your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Wendy,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
The host made sure we knew some restaurant recommendations, shipping office location and all necessary details about the stay. Also had a few dishwasher Pods and washing machine pods for us…as well as coffee pods for the machine. Lots of room to spread out. Amazing location but we did have trouble getting a car service to pick us up. We had to drag our bags to a hotel of the Main Street where it was not a pedestrian only zone. Odd since the cab brought us right to the front door. A/C cooled like ours in the USA. Overall, enjoyed our stay very much.
Pillows were not great…handle off dishwasher. Location for car service wasn’t great…they would not *or could not) come to front door. Taxi was able to do that.
Respuesta del Departamento de Calidad
Dear Victoria,
Thank you for your detailed and thoughtful feedback about your recent stay with us. We are delighted to hear that you enjoyed the spacious accommodation, our recommendations, and the amenities provided.
Regarding your concerns about transportation, we would like to clarify that due to our wonderful location in the heart of Málaga´s old town, access to the apartment is limited to taxis or on foot, as it is a pedestrian zone. This restriction ensures a peaceful and charming environment for our guests, free from the hustle and bustle of vehicular traffic.
We apologize for any inconvenience this may have caused and appreciate your understanding. We are glad to hear that the taxi was able to bring you directly to our door.
Additionally, we value your comments about the pillows and the dishwasher. Your feedback helps us to continually improve our services and amenities.
Overall, we are pleased that you enjoyed your stay and hope to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Alina,
Your positive review has truly brightened our day and reaffirms our dedication to
exceptional service. Your satisfaction is our ultimate goal, and we`re grateful for your kind words. If your travels lead you back our way, we`d be thrilled to welcome you once again.
Your feedback empowers us to continue delivering memorable experiences. Thank you for
sharing your experience with us and for allowing us to be a part of your journey.
Respuesta del Departamento de Calidad
Dear Bertrand,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Respuesta del Departamento de Calidad
Estrimado Javier:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
The apartment was lovely with excellent facilities Lovely Ivan was there to meet us as arranged. Location amazing
The twin beds were really uncomfortable, we could feel the springs, the window blind would not pull up or down and the drawer handles fell off. The lounge venetian blind was badly damaged and would not pull up or down spoiling the skylight view. The king size bed was fine. The single toilet seat was broken when we arrived and Ivan said he would get it fixed but didn´t also a kitchen cupboard rail fell off.. On the final day there was a cockroach in the cupboard under the sink, reported to caretaker.
Respuesta del Departamento de Calidad
Dear Adriana,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Respuesta del Departamento de Calidad
Estimado Ernesto:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Jennifer,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Wonderful location, impressive spacious apparymwnt with cathedral, cafes right outside, yet not noisy at all. .
apartment with 2 bedrooms and 2,5 bathrooms, good kitchen, amazing views of catherdr through the skylight windows in the living room.
Nothing
Respuesta del Departamento de Calidad
Dear Anita:
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Quality Department.
Respuesta del Departamento de Calidad
Dear Marie,
Thank you for your feedback. We sincerely apologize for any disappointment you experienced due to the lack of traditional windows in the living room, kitchen, and dining room.
we strive to be as transparent as possible with the information we provide about our accommodations on our website. We aim to include comprehensive details and photos for each property to help our guests make informed decisions.
We also offer a wide selection of accommodations to suit various preferences and needs, including properties with different types of views. We encourage you to explore our extensive range to find the one that best meets your expectations for your next stay.
Your feedback is valuable to us, and we will use it to continue improving our services.
Quality Department.
Respuesta del Departamento de Calidad
Dear Grainne,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your opinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Respuesta del Departamento de Calidad
Dear Mary,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodation is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Becky,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Respuesta del Departamento de Calidad
Dear Elton,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
While not an issue with our group as we didn’t have much luggage, there was no lift, which could pose a serious problem for other guests. It would also be nice to have larger garbage cans in the bathrooms, and to dispose of the toilet paper; in addition to more garbage bags to dispose of toilet paper nightly.
Respuesta del Departamento de Calidad
Dear Julie,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Quality Department
Są małe minusy, które nie psują jednak pozytywnego odbioru - wybrałabym apartament jeszcze raz. - popsute deski toaletowe - woda pod prysznicem słabo spływa (zatkany odpływ) - 1 suszarka do włosów pomimo 2 łazienek - w talecie przy salonie brak ręcznika ( nie ma jak wytrzeć rąk)
Respuesta del Departamento de Calidad
Dear Marta,
Thank you for your kind words and for taking the time to share your feedback. We are thrilled to hear that you enjoyed the apartment´s location, decor, and comfort. It’s wonderful to know that you had a positive experience overall and would choose to stay with us again.
We sincerely apologize for the inconveniences you encountered during your stay. We regret that these issues impacted your experience, even slightly.
Please know that we have a dedicated team available 24 hours a day to address any issues or concerns our guests may have. Our goal is to ensure that every aspect of your stay is perfect, and we are truly sorry that we were not made aware of these problems during your stay so that we could have resolved them promptly.
Your feedback is very important to us, and we will take immediate steps to rectify these issues to prevent future occurrences. Thank you again for choosing our apartment, and we hope to have the pleasure of welcoming you back soon for an even better stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Anton,
thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Montse:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Respuesta del Departamento de Calidad
Dear Wendy,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Respuesta del Departamento de Calidad
Dear Mark,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Respuesta del Departamento de Calidad
Dear Radu,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
El lugar es ideal para desplazarse a pie a cualquier punto. La limpieza es es de 10, pero lo más satisfactorio de todo ha sido la atención de Gema y Rocío en todo momento. Sin duda volveremos y lo recomendaremos. Gracias
Respuesta del Departamento de Calidad
Estimada Charo,
Agradecemos sinceramente su comentario positivo sobre su estancia en nuestro apartamento. Nos complace saber que cumplimos totalmente con sus expectativas y que encontró el lugar ideal para desplazarse. La valoración de la limpieza es un aspecto fundamental para nosotros, y es gratificante recibir un 10 en ese sentido. Además, agradecemos su reconocimiento a la atención proporcionada. Trabajamos arduamente para asegurarnos de que nuestros huéspedes se sientan bien atendidos en todo momento. Será un placer recibirles nuevamente en el futuro.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Rebecca,
Thank you for your lovely review and for the recommendations to the readers. We are certain future guests will find them most useful.
Respuesta del Departamento de Calidad
Dear Guest,
Thank you for your kind words about our beautiful apartment in the city center. We´re delighted to hear that you found it lovely, clean, and spacious. Your satisfaction is our top priority, and we are pleased to know that everything was well during your stay. We would be happy to welcome you back.
Quality Department
Respuesta del Departamento de Calidad
Dear Alison, We are delighted to learn that you found our apartment to be exceptional, featuring spacious, modern, and tranquil surroundings. The unbeatable location and captivating views of the cathedral seem to have contributed to a memorable experience. Your appreciation means a great deal to us, and we thank you for choosing to stay with us. Should your travels bring you back, we would be honored to host you again.
Quality Department
Respuesta del Departamento de Calidad
Dear Vaidas,
Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found the location of our property to be great. We are pleased that the spacious layout, with two separate bathrooms and three toilets, provided a comfortable and convenient stay for you.
Your kind words about our host´s hospitality and helpfulness are appreciated, and we are grateful for your recommendation.
We value your input and hope to have the pleasure of welcoming you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Dawn Lim, Thank you for taking the time to share your experience. We´re delighted to hear that you enjoyed the very central yet quiet location of our accommodation, with lovely views of the cathedral. It´s fantastic to know that you found it convenient and walkable to most attractions and restaurants.
Your feedback is valuable to us, and we appreciate you choosing our accommodation. We look forward to the opportunity to host you again in the future.
Quality Department
O locatie care sa satisfaca si pe cei mai exigenti.
Respuesta del Departamento de Calidad
Dear Sebastian, Thank you for your fabulous feedback. We are thrilled to hear that our location met your expectations. Your satisfaction is our top priority, and we´re delighted to have provided you with a positive experience. We look forward to the opportunity to welcome you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Chris, Thank you for taking the time to share your feedback on your recent stay. We are delighted to learn that you found the accommodation well-equipped, comfortable, and appreciated its perfect location with a view of the cathedral. We hope your experience contributes to lasting memories, and we look forward to the pleasure of hosting you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Estimada Maria Alicia,
Agradecemos mucho su elección y sus amables comentarios. Nos alegra saber que el alojamiento cumplió con sus expectativas y que disfrutaron de todas las comodidades, la ubicación céntrica y la atención de nuestros anfitriones.
Esperamos tener el placer de recibirles nuevamente en el futuro.
Quality Department
Respuesta del Departamento de Calidad
Dear Johanna,
Thank you for your fantastic feedback. We´re thrilled to hear that your stay was awesome. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another exceptional stay in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Ann, We´re thrilled to learn that you found our place fabulous and enjoyed its fantastic location. Your enthusiasm is truly appreciated, and we would be delighted to welcome you back anytime. Thank you for choosing our accommodation, and we look forward to hosting you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Stephen. We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department.
le confort, la literie, l´emplacement, la distribution de l´espace (très bien séparés l´espace nuit du jour...)
Le réseau d´internet/wifi ne marchait pas pendant notre court séjour. Même si par les fenêtres de toi entre beaucoup de lumière, nous avons regretté la manque d´un balcon dans le séjour, ou des fenêtres a travers lesquelles pouvoir regarder la rue.
Respuesta del Departamento de Calidad
Dear Gabriela, We greatly appreciate your feedback regarding your recent stay in our apartment. We´re pleased to hear that you found the apartment´s comfort, bedding, excellent location, and space distribution to your satisfaction. However, we apologize for the inconvenience you experienced during your stay, and please know that we are actively working to improve this service. Additionally, your suggestion for a balcony or street-facing windows in the living room is well-received, and we will consider it for future enhancements. Your input is invaluable in helping us provide a better experience for our guests, and we hope to have the opportunity to welcome you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Kirollos, Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Quality Department
Respuesta del Departamento de Calidad
Dear Abdulelah, We are very pleased to know that you had an excellent experience with us. We appreciate your kind words regarding our hospitality and cleanliness. It will be an honor to host you again in the future.
Quality Department
地理位置超级棒，推开窗户就是马拉加大教堂；房间的设施很齐全，装饰品的品味也不错；我们退房后遗落了一个足球，工作人员想办法帮我们顺利拿到了球。这个让我非常满意，感受到了工作人员为我们提供的关心和照顾。
我定了3间房，竟然不在一个楼里，这使得我和朋友们相聚非常的麻烦；没有告诉我们如何扔垃圾； 不能带狗狗，很遗憾，我的狗只能寄养了
Respuesta del Departamento de Calidad
Dear Jiuyi, We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Quality Department
Respuesta del Departamento de Calidad
Dear Derek, We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Laurin, We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Málaga. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos Quality Department Manager
Respuesta del Departamento de Calidad
Dear Bridget, We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
superb property in a superb location. everything was good.
the Wi-Fi does not reach the main bedroom.
Respuesta del Departamento de Calidad
Dear Biswa,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
We were met at the property and were handed the keys. Very easy communication. Fantastic apartment in an excellent location. Everything about this property is a top notch. Loved it!
Respuesta del Departamento de Calidad
Dear Jade,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Michael,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Yogi,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jim,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Paul:
Estamos encantados de leer su reseña positiva de nuestro apartamento, y estamos agradecidos por sus amables palabras sobre nuestro personal amable y servicial. Estamos encantados de haber superado sus expectativas, y esperamos darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Laura,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ingrid,
We are thrilled that you had a pleasant stay in Malaga and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jozefien and Karl,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Emily,
We want to thank you for staying with us and for taking the time to write this wonderful review. It is a pleasure o know just how much you have enjoyed your stay with us. We look forward to your next stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marcel,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review, even though only your friends stayed this time. Thank you for choosing our apartment for your stay in Malaga. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Eleanor,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mark and Rob, Thank you for choosing us for your holidays and for this kind feedback. It is our pleasure to know that you have enjoyed your time with us and we look forward to your next visit.
Respuesta del Departamento de Calidad
Dear Kelly,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
The apartment is very large and spacious. Perfect location, right next to the cathedral. There is an elevator in the building. To Carrefour Express or bakery about 5 minutes walk. There is air conditioning throughout the apartment, so you can set the temperature yourself. Very well equipped kitchen, nothing was missing. A big plus for coffee capsules, dishwasher or washing machine tablets, paper towels, dish cloths. Small things, but you can see that the host thinks about the guests. Towels, hair dryer and laundry, iron, ironing board. Even Netflix is. We had an apartment at the very top, quiet even on the weekend. Nice and smiling boy who greeted us. He provided all the information we needed about the area.
Very thin foam mattress in master bedroom. Uncomfortable.
Respuesta del Departamento de Calidad
Dear Piotr,
We are thrilled to know that you had a fantastic stay at our apartment. Thank you for choosing us and for writing this detailed description of the apartment, it has been a pleasure for us to read and we are certain future guests will find it most useful. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Homairy,
We greatly appreciate the time you have taken out of your take to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Malaga. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Virginia,
Firstly we would like to thank you for making us your choice for your stay in Malaga. We are very happy that you enjoyed the city, as well as the apartment. Thank you as well for the recommendation. We look forward to hosting you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Martin,
Thank you very much for leaving these wonderful comments on, we are delighted that you enjoyed your stay among us. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Cathy,
Thank you for the review on your recent stay with us. We are happy that you enjoyed the apartment. Thank you as well for the remarks on the bed and the shower -they will certainly help us improve our quality.
We hope to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Arnaud,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Stefan, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Malaga. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Hussain,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
The stay was great! Only we found the bed were to stiff/harsh
Couldn´t reach the location with a car otherwise everything was great
Respuesta del Departamento de Calidad
Dear Mohammad,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.
Jose L.H. Campos
Quality Department Manager
the sloping walls in the living room, windows were dirty, broken curtains and almost no view so stuffy feeling. looked dated. couch was old and floor too
Respuesta del Departamento de Calidad
Dear Gerrit,
Thank you for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Director de Calidad
Es una pena que no tenga aparcamiento disponible. El parking más cercano está solo a unos minutos pero el coste es de unos 25 € al día.
Respuesta del Departamento de Calidad
Estimada María:
En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Málaga y por la opinión que ha compartido. Estamos encantados de saber su opinión sobre su estancia y esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
(-) bedden en douche
Respuesta del Departamento de Calidad
Dear Noor, thank you very much for reviewing your stay with us and for highlighting our prime location. We also appreciate your constructive comments as they help us to understand how we can improve our services.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Que tiene poca ventilación y hace mucho calor porque le da el sol todo el día; si te quedas varios días, se queda corto los productos de limpieza como bolsas de basura, servilletas. no había plancha para ropa.
Respuesta del Departamento de Calidad
Estimada Maria Elena, muchas gracias por elegir nuestra propiedad y por compartir su experiencia personal. Agradecemos sus comentarios constructivos y esperamos que Genteel Home siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de darle la bienvenida de nuevo en su próxima visita a Cadiz.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Rohini, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimado Pablo, gracias por tomarse un momento para destacar la excelente ubicación del apartamento. Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Malaga.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Sergii, thank you very much for your feedback. It is such a pleasure for us to read that the apartment met your expectations and your family enjoyed the stay.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Peggy, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Aaron, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Derek, we can not thank you enough for such a wonderful review. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your kind review. It is a pleasure for us to know that you had a memorable stay with us and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Sin desayuno incluido. Ubicación muy buena.
El aire acondicionado caliente no llegaba a las habitaciones.
Como está en el centro de la ciudad, el aparcamiento más cercano está un poco lejos y es caro, así que es recomendable no viajar con coche o encontrar un aparcamiento un poco lejos y coger un taxi.
Respuesta del Departamento de Calidad
Queremos darle las gracias por compartir esta opinión sobre su estancia con nosotros.
Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you very much for your positive feedback, it was a pleasure to assist you.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Colchones malos
Respuesta del Departamento de Calidad
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros.
Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Aija Teilane
Departamento de Calidad
Maybe someone should have a look at the drainage at the bathroom showers soon, might be getting clogged.
Respuesta del Departamento de Calidad
We are very pleased to read that you did like the apartment and that you found it to be clean and comfortable.
On the other had, we are thrilled to read your excellent comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
We want to thank you for the advice on the showers, we have passed your comments to our technical service so that they can revise the situation in order to avoid any possible issues with the showers.
Again we thank you for this very kind review of our apartment and we look forward to meeting you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you for sharing your feedback on your recent holiday experience among us.
Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. It is such a pleasure to read that our apartment have met your expectations.
We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Leo, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regards
Alles was goed.
Respuesta del Departamento de Calidad
Dear sir Aelbrecht, firstly we would like to thank you for the lovely review you shared following your recent visit to our San Agustín apartment and are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Respuesta del Departamento de Calidad
Dear Miss Frattini, first and foremost we would like to thank you for the praising review you shared following your recent visit to our San Agustín apartment and are delighted to read that we were able to match your expectations. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests´ stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests´ overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.