Este excelente apartamento se encuentra en un gran edificio de nueva construcción por dentro, completamente reformado con lujosas calidades.
El apartamento es muy silencioso, ya que se encuentra dando a los patios interiores del edificio, pero a pesar de ello es muy luminoso, todo un lujo estando en el mismo centro de la ciudad.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. De lunes a viernes de 10:00h a 15:00h. Incluido en el precio.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento San Agustín II
de a
Accueil chaleureux par Denise. Emplacement parfait, proche de tout !
Rien !
Respuesta del Departamento de Calidad
Dear Alain,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences.
Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Quality Department.
Exceptional- excellent location. The apartment is impecable and beautiful. The staff super nice and gave us great advice- 100% recommended
Respuesta del Departamento de Calidad
Dear Lucia,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the incredible location, the cleanliness and beauty of the apartment, as well as the service from our staff.
Thank you again for your valuable feedback, and we look forward to the pleasure of welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Peter,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again.
Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
La posizione in pieno centro, ma molto tranquilla la dotazione dell’appartamento e la funzionalità
Respuesta del Departamento de Calidad
Dear Nadia,
Thank you for taking the time to share your review. We are pleased to hear that the location, right in the center yet peaceful, as well as the apartment’s amenities and functionality, met your expectations. We also appreciate your kind words about Denise.
We truly value your feedback and hope to have the pleasure of welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Mac,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Het appartement was zeer compleet ingericht, inclusief vaatwasser en wasmachine. Heel fijn als je met een baby op vakantie bent. De lokatie was echt top, midden in het oude centrum van Málaga.
Respuesta del Departamento de Calidad
Dear Wilfred,
Thank you for your review. We are glad to hear that the apartment met your expectations and that the location in the heart of Málaga was to your liking. We’re also happy that the amenities like the dishwasher and washing machine were helpful during your stay, especially with a baby.
We look forward to welcoming you back in the future.
Quality Department
Everything was good
Respuesta del Departamento de Calidad
Dear Nicholas, Thank you for your feedback. We are glad to hear that you enjoyed the location, amenities, and the modern style of the apartment. We look forward to welcoming you again in the future!
Quality Department
A belvárosban van, közel (2 házra) a Piasso Múzeum, a katedrális. Közel a Teatro Romano, az Alcazaba. A repülőtérről az "A" jelű busz 4 euróért a Paseo del Parque-ig hozott, az 100 méterre a szállástól.
Nincs ilyen.
Respuesta del Departamento de Calidad
Thank you for sharing your experience. We are glad to hear that you found the accommodation comfortable, clean, and modern, and that you enjoyed the excellent location near the main attractions of the city. We appreciate your recommendation and would be happy to welcome you again.
Quality Department
Rien à redire
Respuesta del Departamento de Calidad
Dear Tiffany, Thank you very much for your feedback. We are pleased to hear that you enjoyed the location, the spaciousness, and the amenities of the accommodation, as well as the cleanliness. We are glad your stay was satisfactory, and we look forward to welcoming you again in the future.
Quality Department
Todo perfecto
Respuesta del Departamento de Calidad
Estimada Maria José,
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimada Carmen,
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Quality Department
Respuesta del Departamento de Calidad
Estimado Alberto:
Gracias por su amable y detallada crítica. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios proporcionan un gran aliento para nuestro equipo. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.
Departamento de Calidad.
Apartament w samym centrum Malagi...Nie mozna wymarzyc sobie lepszego miejsca. Tuz przy Kosciele , bardzo blisko do Restauracji i Barow.. Apartament przestronny , blisko Plazy Malaguetta , Kuchnia swietnie wyposazona, czysto , przestonnie .. Polecam serdecznie...
wszystko ok
Respuesta del Departamento de Calidad
Dear Marcin,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Málaga . It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Quality Department.
There was no water bottles or any amenities
Respuesta del Departamento de Calidad
Dear Haroon,
Thank you for your feedback and for highlighting the positive aspects of your stay, such as the great location and the spacious, beautiful space.
We are truly sorry to hear that you did not find any bottled water or amenities during your stay. We always make sure to provide a welcome pack for our guests, which includes personal hygiene items, as well as coffee or oil. If this was not the case during your visit, we sincerely apologize, as this is not a common occurrence for us.
We hope to welcome you again in the future and provide an even better experience.
Quality Department
Respuesta del Departamento de Calidad
Dear Pieter,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
Poderia ter mais um quarto para acomodar melhor a quantidade de pessoas.
Respuesta del Departamento de Calidad
Dear Ana Clara,
Thank you for sharing your feedback with us. We´re delighted to hear that you enjoyed the perfect location of our property, with easy access to the main attractions of the city.
we’d like to highlight that we offer a wide range of accommodations with varying sizes and configurations to suit different group sizes and preferences. For your future stays, we encourage you to explore our options so that you can find the accommodation that best fits your needs.
We look forward to welcoming you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Mohamed,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
Respuesta del Departamento de Calidad
Dear Linda,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Málaga. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Quality Department.
Nous avons choisi ce logement pour sa situation, sa note sur booking et particulièrement parce qu´il y avait un parking. Finalement, il fallait aller à un parking public pas loin à pied mais galère en voiture.
Respuesta del Departamento de Calidad
Dear Ahlam,
Thank you for your positive feedback regarding the apartment and its excellent location. We are glad to hear that you enjoyed the peaceful neighborhood.
We would like to kindly clarify that, as mentioned in our communications and the property listing, the apartment itself does not have private parking. However, we informed you that there is a private parking facility nearby, which is available for guests who need to park their vehicles. We apologize if this caused any inconvenience during your stay, and we appreciate your understanding.
Thank you once again for your valuable feedback.
Quality Department.
Ligging, ruimte
Prijzig voor de kamer
Respuesta del Departamento de Calidad
Dear Arjen,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Marina,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
A/c not cold enough for us, it was scorching this summer in Malaga and needed cooler air to sleep.
Respuesta del Departamento de Calidad
Dear Gina,
We are pleased to hear that you found the apartment spacious and well-located. However, we are truly sorry to learn that the air conditioning did not meet your expectations.
Please rest assured that we will look into this matter to ensure the air conditioning system is functioning optimally. Your comfort is our priority, and we appreciate your input as it helps us improve our services.
Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future under more favorable conditions.
Quality Department
Respuesta del Departamento de Calidad
Estimado Roberto:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Aisha,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Quality Department
Perfekte Lage mitten in der Altstadt , Apartment trotzdem ruhig dank Innenhöfen und der Orientierung nach hinten raus. Service / Management Team jederzeit erreichbar. Wir wurden bereits erwartet. Schlüsselübergabe pünktlich und problemlos. Ausstattung mit Waschmaschine, Spülmaschine, Bügelbrett,- Eisen, Kaffeekapseln , 2 SZ und 2 BZ ,Essbereich und moderne Küche
Dank der Erreichbarkeit der Mitarbeiter wurde jedes kleinste Problem sofort geklärt oder gelöst . Wegen Renovierungsarbeiten einer Wohnung gab es an den Wochentagen ab ca 9 Uhr morgens ordentlich Lärm . Aber die sind sicher bald beendet und unvermeidbar.
Respuesta del Departamento de Calidad
Dear Anne,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Quality Department.
Excelente depto. Cuenta con todo para pasar unos días excelentes en Málaga, cerca de la playa de la Malagueta y de las avenidas donde se compra y se come rico.
Básicamente el precio es el único punto ya que su costo es alto.
Respuesta del Departamento de Calidad
Estimado Francisco:
Gracias por sus amables comentarios sobre su reciente estancia con nosotros. Nos complace saber que disfrutó de nuestro excelente departamento, su ubicación cercana a la playa de la Malagueta, y la proximidad a las avenidas donde se puede disfrutar de excelentes opciones de compras y gastronomía.
Respecto a su observación sobre el precio, nos gustaría resaltar que nuestras tarifas están establecidas teniendo en cuenta tanto la calidad de nuestros alojamientos como la ubicación privilegiada y las fechas de alta demanda. Nuestro objetivo es ofrecer una experiencia inigualable y un servicio de primer nivel a todos nuestros huéspedes.
Agradecemos sinceramente su comprensión y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Felipe:
Muchas gracias por sus amables comentarios. Nos alegra saber que disfrutó de la increíble ubicación, la tranquilidad del lugar y el buen mantenimiento de nuestro alojamiento.
En relación a su recomendación sobre el gel de baño, quisiéramos informarle que los amenities que proporcionamos forman parte de un pack de bienvenida. Si los huéspedes necesitan algo más durante su estancia, deben encargarse de abastecerse por su cuenta.
Agradecemos su comprensión y sus sugerencias, ya que nos ayudan a mejorar la experiencia de nuestros futuros huéspedes. Esperamos tener la oportunidad de recibirle nuevamente.
Puiki vieta, netoli katedros, šiuolaikiškai įrengtas butas, su reikalinga buitine technika.
Butas tamsus, nes visi langai į vidinį kiemą. Šeimininkė bendravo maloniai tol, kol perdavė raktus ir sutvarkė dokumentus. Tačiau paskui komunikacija nutrūko ir visai nereagavo. Įtariame, kad netyčia palikome asmeninį daiktą, rašėme kelis kartus, nieko neatsakė. Neveikė rozetės, informavome, sakė tuoj ateis sutvarkyti, tačiau visą viešnagės laiką niekas neatėjo sutvarkyti ir į žinutes neatsakinėjo.
Respuesta del Departamento de Calidad
Dear Gary,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Matratze im Doppelbett schon ziemlich durchgelegen. Möglichkeit der Gepäckaufbewahrung begrenzt, zwischen 13.00 und 16.00 Uhr kann es wegen Siesta nicht abgeholt werden.
Respuesta del Departamento de Calidad
Dear Lydia,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the central location and convenience of our apartment.
Please be assured that we will address the issue of the worn mattress promptly to ensure the comfort of our future guests.
Regarding the luggage storage, we regret any frustration this may have caused. The operating hours, are managed by a separate company and are beyond our control.
Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future.
Quality Department.
A fantastic self contained large apartment very close to the cathedral and the old town streets. Incredibly quiet considering its location. Very comfortable rooms and beds. Nice kitchen and they even provided coffee! The holt Gemma was very friendly and helpful too.
Respuesta del Departamento de Calidad
Dear Chirs,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Quality Department.
Respuesta del Departamento de Calidad
Dear Gavin,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Respuesta del Departamento de Calidad
Estimada Monica:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la maravillosa ubicación y que el apartamento haya sido de su agrado. Estaremos encantados de volver a recibirle cuando desee.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Lanka,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Quality Department.
La ubicación, el equipamiento y la decoración. Muy agradable y muy funcional.
Respuesta del Departamento de Calidad
Estimada Amaia,
Agradecemos sinceramente sus amables palabras. Nos complace saber que la ubicación de nuestro apartamento ha sido de su agrado y que lo ha encontrado confortable y bonito.
Valoramos su aprecio por la ubicación, el equipamiento y la decoración. Nos esforzamos por ofrecer experiencias agradables y funcionales, y es un placer saber que cumplimos con sus expectativas.
Gracias por elegir nuestro establecimiento. Esperamos tener el honor de recibirle nuevamente en el futuro.
Departamento de Calidad
Great location and spacious accommodation. We had stayed in a different apartment in this building and had liked it.
The place needs some maintenance and their management processes need updating. Problems with toilet seats, door handles, furniture and washing machine. We reported problems but there was no follow up.
Respuesta del Departamento de Calidad
Dear Liam,
Thank you sincerely for sharing your thoughts with us. We are delighted to hear that you enjoyed the location and the spaciousness of the accommodation. Your positive comments mean a lot to us.
We sincerely apologize for any inconvenience caused by the maintenance issues you experienced during your stay. We appreciate your feedback and want to assure you that your comments have been taken seriously.
Upon receiving the information on the last day of your stay, our maintenance team promptly addressed and resolved the reported issues. We regret any impression that we were not attentive, as your comfort and satisfaction are our top priorities.
We value your understanding and patience. Your feedback helps us improve our services, and we hope that you will afford us another opportunity to showcase the enhancements implemented. It would be our pleasure to welcome you once again in the future.
Quality Department
Un apartamento agradable, amplio, con bonita decoración y muy bien ubicado.
Respuesta del Departamento de Calidad
Estimado huesped, Agradecemos sinceramente sus amables palabras sobre su reciente estancia en nuestros apartamentos. Nos alegra saber que tuvo una experiencia fenomenal, disfrutando del agradable y espacioso ambiente, la decoración bonita y la excelente ubicación. Sus comentarios positivos nos motivan a seguir ofreciendo un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
El piso está increíble. Queremos volver muy pronto. La ubicación es perfecta y el descanso es total, porque es súper silencioso dado que está en un patio intertior muy lindo y tranquilo. Las camas súper cómodas, los baños impecables. No hay detalle que no haya funcionado perfectamente!!!
Respuesta del Departamento de Calidad
Estimado Henry,
Nos complace profundamente recibir su elogioso comentario. Su apreciación positiva sobre la calidad y comodidades nos llena de satisfacción. La tranquilidad del patio interior y la impecable atención a los detalles son aspectos que valoramos enormemente. Agradecemos su consideración de volver siempre, y estaremos encantados de recibirle nuevamente en un futuro cercano.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Cynzia, Thank you for your valuable feedback. We appreciate your input regarding the noise from the air conditioning machines. Your comfort is important to us, and we will certainly look into ways to address and reduce the noise levels to enhance your experience during your next visit. Thank you for choosing us, and we look forward to the opportunity to host you again.
Quality Department
I love the strategic location, the ambience of the apartment, the kitchen, the living and the dining area, my kids´ room and the bathrooms. There are two lifts so it was easy to transport our luggage into the apartment. Very well maintained apartment. The host waited for us at the apartment. Very breeze check-in and check-out. I am gonna miss this apartment and Malaga so much. Can´t wait to book this apartment for our next holiday. Will surely come back!
Respuesta del Departamento de Calidad
Dear guest, We extend our sincere gratitude for taking the time to share your feedback. It is truly heartening to learn that your recent stay was an unforgettable experience.
We also value your acknowledgment of the efficient check-in process and the host´s presence, ensuring a seamless experience for you. Your sentiments of missing the apartment and the city of Malaga resonate with us, and we eagerly anticipate the opportunity to host your future holidays. Thank you for considering a return visit, and we look forward to providing you with another exceptional stay in the future.
Quality Department
La ubicación es excelente, está al lado de la catedral.
Las camas un poco duras.
Respuesta del Departamento de Calidad
Estimado Manuel, Agradecemos sinceramente sus amables comentarios sobre la belleza del apartamento y su ubicación excelente. Lamentamos que las camas no hayan sido completamente de su agrado. Apreciamos sus observaciones, ya que la comodidad de nuestros huéspedes es de suma importancia. Le agradecemos por elegir alojarse con nosotros y esperamos recibirle nuevamente en el futuro para ofrecerle una experiencia aún más placentera.
Departamento de Calidad
Qualche asciugamano in più ci voleva visto che avevamo prenotato 3 notti.
Respuesta del Departamento de Calidad
Dear Serena, Thank you for your positive feedback. We´re glad you enjoyed our exceptional location. It´s great to hear that the modern and functional furniture added to your experience. We appreciate your note about the need for extra towels during your stay, and we´ll ensure to address this for future guests. We look forward to hosting you again.
Quality Department
Respuesta del Departamento de Calidad
Dear guest,
Thank you for your positive feedback. We´re pleased to hear that you found our location nice and very near to tourist destinations. We hope your stay was enjoyable, and we look forward to the opportunity to host you again in the future.
Quality Department
Czystość , wyposażenie.
Brak odpowiedniej ilości światła dziennego.
Respuesta del Departamento de Calidad
Dear Bartosz, Thank you for taking the time to provide feedback on your stay. We´re pleased to hear that you found the apartment well-furnished and in a great location in the center of Malaga. However, we take note of your concern about the lack of adequate lighting and its impact on daylight in the apartment. Your feedback is valuable, and we´ll certainly explore ways to enhance the lighting for a more comfortable stay in the future. Your satisfaction is important to us, and we hope to have the opportunity to host you again.
Quality Department
The apartment was really lovely and spacious. Really comfortable beds and pillows.
Respuesta del Departamento de Calidad
Dear Tracy, Thank you for sharing your positive experience. We´re delighted to hear that your trip was perfect and that you enjoyed the apartment. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Katja, Thank you for your positive feedback. We´re delighted to hear that everything was great. We hope to welcome you again soon.
Quality Department
Solo pequeños detalles a mejorar como unas lámparas de la cocina que no funcionaban.
Respuesta del Departamento de Calidad
Estimado Marcos, Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos sinceramente su opinión y nos disculpamos por cualquier inconveniente que haya experimentado durante su visita. Valoramos sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar el problema. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y haremos todo lo posible para garantizar una experiencia impecable la próxima vez.
Departamento de Calidad
Leider kein Balkon.
Respuesta del Departamento de Calidad
Dear Anna, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Jean-Marc Beaufils, We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Quality Department
Respuesta del Departamento de Calidad
Dear Daryl, We are delighted to receive your gracious feedback regarding your recent stay at our charming and spacious accommodation nestled in the heart of Málaga Centro. It is truly heartwarming to hear that you found our establishment to be both beautiful and impeccably clean, and we are particularly pleased to know that our host´s hospitality left a positive impression on your experience. Your kind words motivate us to continue providing exceptional service, and we look forward to the pleasure of hosting you again in the future.
Quality Department
The size, washer and dryer. Close to everything.
There were ants in the kitchen. Not all toilet benches and bidet were fixed. After we were given the keys, our questions were not answered.
Respuesta del Departamento de Calidad
Dear Marc,
We are grateful for your feedback. It is heartening to know that you found several aspects of your stay to be positive, such as the apartment´s size, the convenience of having a washer and dryer, and its location. However, we deeply regret the inconveniences you encountered. Please be assured that it was an isolated incident and not representative of our usual standard.
First at all, the communication between host and client is very important to us so we regret that in your case it not work up the standard, we will take an action to avoid it happen again in the future. On the other hand, about ants , toilet benches and bidet we will pass this information on to our staff to work on it immediately. We apologize again for any inconvenience caused during your stay and we value your feedback immensely, as it helps us improve our services. If you decide to stay with us again, we are committed to providing you with a vastly improved and more satisfying experience.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Sandriita, Es un placer para nosotros haber tenido la oportunidad de hospedarles de nuevo, les agradecemos profundamente sus elogios y su valoración, no dude en contactar con nosotros si podemos hacer algo para que su próxima experiencia sea aun más memorable.
Departamento de Calidad
The property is very clean and elegant, the facilities are really good, the location is amazing and the staff very responsive.
Respuesta del Departamento de Calidad
Dear Rita, We are thrilled that you had a pleasant stay in Málaga and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Quality Department.
Flat is fantastically well positioned in the town centre yet doesn´t suffer from any street noise. 1 minute walk into town and 10 mins from the beach. Owner speaks great English and very proactive on communication. Would 100% use again. RECOMMENDED.
Toilet seats do need fixing. The owner knows this and is working on it. Other than that everything was perfect.
Respuesta del Departamento de Calidad
Dear Chris, Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Toilettenbrille und im anderen Bad der Deckel waren nicht richtig befestigt. Zu wenig Möglichkeiten um die Handtücher aufzuhängen.
Respuesta del Departamento de Calidad
Dear Petra,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
The stuff answered very slow. It took about a day to get response. It is better to ask all questions at once, because then it will be very difficult to communicate
Respuesta del Departamento de Calidad
Dear Alina,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
wunderbar zentral gelegen, grosszügiges Apartment, sehr netter Empfang
Respuesta del Departamento de Calidad
Dear Katrin,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
water leakage in large bedroom loo during week. Toilet seat need fixing, No plug for bath. No towel rail by wash basins to hang towel.
Respuesta del Departamento de Calidad
Dear Robert,
Thank you for taking the time to share your feedback with us. We´re sorry to hear that you experienced some inconveniences during your stay, including the water leakage in the bedroom loo and the need for a toilet seat fixing.
Please accept our sincere apologies for any inconvenience caused. We can assure you that we will take immediate action to rectify these issues and ensure that they do not occur in the future. On a positive note, we´re thrilled to hear that you enjoyed other aspects of your stay with us.
Thank you once again for choosing our establishment, and we hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Waanzinnige locatie. Midden in het centrum waar veel terrasjes en winkeltjes waren. Op loopafstand van het strand. Als je eenmaal in het appartement bent is het super stil.
Respuesta del Departamento de Calidad
Dear Lenny,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Anna:
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Raeed,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Matthias,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Marcia:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Narcis,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Peter,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Great location right in the heart of Malaga. Nice large apartment which suited our needs well. Super fast Wifi also - fibre speed
Respuesta del Departamento de Calidad
Dear Ian,
It is our pleasure to read how much you have enjoyed your stay with us at our apartment. Thank you for all the kind remarks. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
The location was perfect; everything was on your doorstep. Home Away from Home. It was very comfortable, and the kitchen was well-equipped.
Respuesta del Departamento de Calidad
Dear Helen,
It is our pleasure to know through your review how comfortable you felt at our apartment. Our team works hards everyday to deliver top quality stays and to read reviews like yours is our most precious rewards. We hope to host you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Isabelle,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Niets
Jemma/Gemma treated us unprofessionally in response to an objectively unacceptable standard. The showers went freezing cold in the winter without any warning. When we reported this issue, it took 2 hours for a worker to come confirm that the water was cold and then another 2 hours for the manager (whoever Jemma was) to show up. The water, in fairness, did become warm again after 4 hours. When Jemma showed up, her apparent explanation was that the water needed time to reheat and that this was a simple problem. Verbatim she said “oh all that the water needed was time to reheat, and we came all this way, but anyways it’s fine”. She continued to try to say there was nothing that could have been done and commented that we should not be angry or upset. However, no explanation or warning of this was given from the beginning. She inappropriately commented on how we should react and feel about this development, saying we looked angry and upset. Additionally, we were only informed upon arrival, not before, that one of the toilet seats was broken. On top of that, although in fairness they did offer to replace it, the kettle was damaged when we arrived.
Respuesta del Departamento de Calidad
Dear Nyen Khing,
Although we are quite surprised and dismayed by the content of your review regarding your holiday at our San Agustin II apartment, please rest assured that your comments have been taken onboard and revised by the Management team. At Genteel Home we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday experience in our apartments, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.
Moreover, we do apologize for the technical problems you encountered with the hot water. Being the weather so cold at this time of the year, the heater does sometimes take longer to warm up the full capacity when fully emptied.
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences among us and we hope you will visit us again in the future.
Jose L.H. Campos
Quality Department Manager
El Apartamento precioso. Muy bien situado en el centro de la ciudad. Limpio y tranquilo. M.José, la persona que nos recibió fue muy amable, encantadora y estuvo pendiente de nosotras.
Me gustó todo
Respuesta del Departamento de Calidad
Estimada Ana:
Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento. La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y los empleados fueran capaces de cumplir con sus expectativas durante su estancia.
Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad
Location, comfort, decoration
Price.
Respuesta del Departamento de Calidad
Dear Luisa,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
The location is perfect and it’s really quiet in the yard facing apartments. All you need is in a walking distance.
Maybe the bed mattresses could have been a bit more comfortable.
Respuesta del Departamento de Calidad
Dear Katre,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special since the moment you arrived. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
by car its hard to find
Respuesta del Departamento de Calidad
Dear Maria Theresa,
Thank you again for this review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
There are no roller blinds to darken the bedroom.
Respuesta del Departamento de Calidad
Dear Hannes,
Thank you for the time you spent to share your review on your recent stay at our apartment. We take good note on your feedback.
We hope to welcome you back again very soon.
Jose L.H. Campos
Quality Department Manager
(-) Ants and the dryer didn’t work
Respuesta del Departamento de Calidad
Dear Hanya, thank you very much for your comments regarding your stay. We appreciate your constructive feedback and hope you will visit us again in not too distant future.
Aija T.
Quality Department
location was great, wifi was great. we were greeted by the staff did the check in showed us nearest parking great service. I would definitely go back
Respuesta del Departamento de Calidad
Dera Elza, thank you very much for your feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
(+) La ubicación y la amplitud. Ideal para moverte por el centro histórico de Málaga. Al ser interior, es muy tranquilo para descansar bien.
(-) Muchas manchas de mosquitos en techos y paredes. Matamos cuatro en dos días, y no hemos sido los únicos. Las toallas pequeñas y de pobre calidad. Lo mismo con las sábanas. Faltaba gel de manos o pastilla de jabón. Había dispensador, pero vacío. La caja fuerte no funcionaba.
Excellent location. Superb service from landlord landlady:-) Very cosy apartment, beautifully restored house. Quality around you. Mira famous icecream store is 70m away. Bed mattress was too soft for me-but its personal preference.
Just perfect-price was high
Respuesta del Departamento de Calidad
Thank you András for sharing your personal experience in our apartment.
We continuously strive to deliver high standard service and to ensure that all our guests leave with beautiful vacation memories.
We are glad to know that you enjoyed your stay in our apartment so much and we hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias Sabrina por sus comentarios positivos y por destacar la comodidad de nuestras instalaciones.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
La ubicación, la limpieza y las calidades de la vivienda y el mobiliario.
La persona que vino a darnos las llaves se retrasó más de una hora sobre el horario previsto "porque tenía mucho lío". La tuvimos que esperar en una cafetería aledaña al alojamiento.
Respuesta del Departamento de Calidad
Estimado Rafael, apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento.
Nos alegra saber que nuestro apartamento, particularmente su ubicación y el servicio de limpieza hayan sido de su agrado.
Hemos tomado nota de sus observaciones relacionadas con el proceso de check-in y nos disculpamos por la espera excepcional que experimentó a su llegada, ya que nuestro equipo siempre intenta llegar con la más exactitud posible a cada llegada pero a veces surgen imprevistos. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a su familia. Haremos todo lo posible para mejorar en este aspecto nuestros servicios.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Laura, thank you very much for sharing your personal experience about your recent stay in our apartment. We are glad to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We look forward to your next visit.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your kind review.
It was a pleasure to assist your family during your stay in Malaga and we hope you will visit us again in the future.
Aija T.
Quality Department
very nice place
Respuesta del Departamento de Calidad
Thank you for making us your choice accommodation on this occasion and for taking the time to review your stay.
We hope to see you again soon.
Aija T.
Quality Department
The safe deposit box was there but could not be used. There was insufficient bath soap and shampoo for 2 pax, let alone 5pax. There was a load buzzing sound from the second bathroom.
Respuesta del Departamento de Calidad
Thank you very much for choosing our apartment and for taking the time to share your concerns regarding the stay.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Aucune lumière de l’extérieur ce qui oblige à allumer la lumière tout le temps
Heureusement il a fait beau et on a pu être dans Malaga durant tout notre sejour
Perfect location near the Cathedral. Clean, quiet, comfortable and modern. Very much as shown in the photos.
Beautiful design,quiet,comfy bed
The apartement was in interior yard,so you dont have city view. Main bathroom has very unpractical layout-no holder for toilet paper, no place for showergel,not 100% comfortable design-seems it is made too look nice but not to be practical.
Respuesta del Departamento de Calidad
Thank you very much for choosing our apartment for your stay in Malaga and for your kind review.
We appreciate your highlights on the comfort and beauty of the apartment and your comments which help us to get to know the points where we can still improve the experiences of our guests.
We hope to have the opportunity to welcome you back on your next visit and exceed your expectations.
Aija Teilane
Quality Department
emplacement parfait, calme, confortable !
Les voisins un peu bruyant le soir (beaucoup de cri) et des fourmis dans la cuisine
Respuesta del Departamento de Calidad
Thank you for sharing your feedback on your recent stay in our apartment. Your comments are very important for us to ensure we keep on delivering unforgettable holiday experiences to our guests.
We highly value your time and constructive critics and hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
tout
pas d’extérieur
Respuesta del Departamento de Calidad
Thank you for the time and effort you spent to share your personal experience in our apartment.
We are also grateful for your highlight on the central location and beauty of the apartment. We are always glad to read that our guests went home with great holiday memories.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Molt cèntric, ampli, tranquil. Personal molt amable. Amb tot el que necessitàvem per passar uns agradables dies a Màlaga.
Respuesta del Departamento de Calidad
Estimada Carme
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegir Genteel Home cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Un saludo, Ana García, Dpto. de calidad
Respuesta del Departamento de Calidad
Dear Saskia First and foremost we would like to thank you for the praising review you shared following your recent visit to our GH San Agustín II apartment and are delighted to read that we were able to match your expectations. Regards Ana García Customer Service