Lujoso apartamento de dos dormitorios y un baño en el barrio de Soho de Málaga.
Al entrar, serás recibido por un amplio salón que se integra con una cocina moderna y totalmente equipada con todos los utensilios necesarios para su uso, todo en un diseño de concepto abierto que maximiza el espacio y la luz natural. La pequeña terraza se convierte en el lugar ideal para disfrutar bajo el cielo de Málaga.
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A little dust on the floor, but everything else was clean. Inconvenient check-in - you have to be in touch with the manager so that he will come and open the door. It would be more convenient to have an automatic lock.
Respuesta del Departamento de Calidad
Dear Braginets,
Thank you for taking the time to share your experience with us. We are pleased to hear that you found the apartment beautiful and bright, and we appreciate your kind words regarding the general cleanliness.
We regret that some aspects of your stay did not meet your expectations. Please allow us to mention that the cleanliness of our properties is one of our top priorities, and we will ensure a thorough review to maintain our high-quality standards. Your experience is very important to us, and we continuously strive to provide pleasant and satisfying stays for all our guests.
We also appreciate your suggestion regarding the check-in process. Your feedback inspires us to keep improving and to find new ways to make our guests´ experience more comfortable and enjoyable.
Once again, thank you for your valuable feedback. We hope you will give us another opportunity in the future to provide you with an even more pleasant experience.
Quality Department
The location of the appartment is perfect, just a short walk from the main attractions and in a quiet neighbourhood. It´s clean, very lovely atmosphere, little cute terrace. We especially loved the coffee already provided. Thank you for a great stay.
We visited in the beginning of december, and it was a bit chilly in the mornings. The AC, which could provide heating, needs to be cleaned, since together with the hot air a bad smell also blows out of the machine. We preferred lower temperature to the bad odour.
Respuesta del Departamento de Calidad
Dear Minca,
We sincerely appreciate you sharing your experience with us. We are glad to hear that the apartments location, cleanliness and terrace met your expectations and that you enjoyed the quiet atmosphere of the neighbourhood. We are also pleased that the coffee detail was to your liking.
We are very sorry to hear about the air conditioning issue and apologise for the inconvenience caused. We would like to point out that our colleagues are available at all times to resolve any incident of this type quickly and efficiently, however we will take your comment into account to review and improve experience of our guests.
We sincerely appreciate your feedback, as it helps us to continue to improve our services to provide an even more satisfying experience for our guests.
We look forward to welcoming you again in the future.
Quality Department
The location of the appartment is perfect, just a short walk from the main attractions and in a quiet neighbourhood. It´s clean, very lovely atmosphere, little cute terrace. We especially loved the coffee already provided. Thank you for a great stay.
We visited in the beginning of december, and it was a bit chilly in the mornings. The AC, which could provide heating, needs to be cleaned, since together with the hot air a bad smell also blows out of the machine. We preferred lower temperature to the bad odour.
Respuesta del Departamento de Calidad
Dear Minca,
We sincerely appreciate you sharing your experience with us. We are glad to hear that the apartments location, cleanliness and terrace met your expectations and that you enjoyed the quiet atmosphere of the neighbourhood. We are also pleased that the coffee detail was to your liking.
We are very sorry to hear about the air conditioning issue and apologise for the inconvenience caused. We would like to point out that our colleagues are available at all times to resolve any incident of this type quickly and efficiently, however we will take your comment into account to review and improve experience of our guests.
We sincerely appreciate your feedback, as it helps us to continue to improve our services to provide an even more satisfying experience for our guests. We look forward to welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Bruce,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sascha,
thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Respuesta del Departamento de Calidad
Dear Taha,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Mediha,
Thank you for your feedback, and we are pleased to hear that you enjoyed the apartment, particularly the beautiful balcony with the sea view. However, we regret to learn about your dissatisfaction with the service, and we would like to address your concerns.
Firstly, regarding the late check-in fee, as per our company policy, an additional charge applies for check-ins after a certain hour. This information is clearly communicated during the booking process to ensure transparency. We regret that it may have been overlooked at the time of your reservation.
Secondly, concerning the check-in procedures, it is standard in the tourism and hospitality industry for guests to provide identification and sign a contract upon arrival. This protocol ensures compliance with legal regulations and security measures. While the contracts are primarily in Spanish, as per local requirements, we understand the importance of clarity and will make sure to offer a translated version upon request to enhance guest comfort.
In regard to the amenities, we always provide our guests with a welcome pack that includes basic supplies such as detergent. We are sorry if this was insufficient for your needs, and we will work on improving communication with our team to ensure our guests feel supported during their stay.
Finally, we have taken note of your comment about the door handle and have informed our maintenance team to address the issue immediately.
We sincerely appreciate your feedback and will take it into account to improve our services.
Quality Department
Respuesta del Departamento de Calidad
Dear Aidan,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Quality Department
Le professionnalisme de la responsable.
Entrance .
Respuesta del Departamento de Calidad
Dear Arbi,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Respuesta del Departamento de Calidad
Dear Isabel,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Jeanne,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Quality Department
Respuesta del Departamento de Calidad
Dear Jorge,
Thank you for staying with us and for taking the time to share such a lovely review. We hopeyou give us the chance to welcome you again soon.
Respuesta del Departamento de Calidad
Dear Nay,
Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that you found the location to be clean, pleasant, and conveniently situated with nearby amenities. Ensuring our guests feel safe and comfortable is a top priority, and we are glad that these aspects of your stay met your expectations.
We acknowledge that the property is managed by an external agency, which indeed offers our guests a special level of service and adds value to their stay. This partnership allows us to provide enhanced support and convenience.
Regarding the late check-in fee, we strive to be transparent in our communication. The confirmation email sent at the time of booking specifies that there is an additional cost for check-in after a certain hour. We apologize if this was not clear and will review our communication to ensure better clarity for future guests.
The amenities provided at the accommodation are part of a welcome pack designed for your initial convenience. Should you require additional items during your stay, guests are responsible for replenishing these themselves.
We are deeply sorry to hear about the unpleasant odor you encountered in the entrance lobby. This is not reflective of the standards we strive to maintain. Please rest assured that we take such issues seriously and will investigate and address this matter promptly to ensure a more pleasant environment.
Once again, we appreciate your valuable feedback as it helps us improve our services. We hope that despite these issues, you were able to enjoy your time in Málaga.
Respuesta del Departamento de Calidad
Dear Freek,
Thank you for your thoughtful review. We are delighted to learn that you found our accommodation to be of high quality and impeccably clean. We are pleased that our communication via WhatsApp prior to your arrival was beneficial, and we are glad that our ability to provide early access for luggage storage contributed to a smooth and enjoyable arrival experience for you. Your positive feedback is greatly appreciated, and we would be honored to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Alexandra,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Selin,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Estimado Ignacio:
Gracias por compartir sus comentarios sobre su reciente estancia. Nos alegra saber que el apartamento cumplió con sus expectativas y que todo estuvo acorde a lo esperado.
Entendemos que algunos huéspedes prefieren realizar el check-in a través de aplicaciones u otros sistemas sin interacción personal. Sin embargo, al ser un apartamento de lujo, nuestro objetivo es ofrecer un servicio excepcional. Por ello, nuestro personal se dedica a recibir a los huéspedes personalmente, mostrarles el apartamento y responder cualquier duda que puedan tener para asegurar que su estancia sea lo más cómoda y placentera posible.
Agradecemos su comprensión y tomamos en cuenta su preferencia para futuros alojamientos. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún mejor.
Respuesta del Departamento de Calidad
Dear Wayne,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Respuesta del Departamento de Calidad
Dear Simone,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Respuesta del Departamento de Calidad
Dear Tavoo,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Respuesta del Departamento de Calidad
Estimada Pastora:
Agradecemos sinceramente sus amables palabras sobre nuestra propiedad. Lamentamos profundamente los inconvenientes experimentados durante su estancia. Tomamos sus observaciones con la seriedad que merecen para mejorar continuamente. Gracias por elegirnos; su satisfacción es nuestra prioridad.
Respuesta del Departamento de Calidad
Dear Jingxi,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.