Recién inaugurado apartamento de diseño en el corazón de la ciudad. Ubicado en uno de los edificios más emblemáticos de Granada, cuenta con una ubicación extraordinaria para conocer la maravillosa ciudad y su gastronomía a pie.
Se compone de dos habitaciones dobles, las dos con cama de matrimonio. Dos cuartos de baño completos, uno de ellos en suite y con bañera y el secundario con ducha. También se compone de un amplio exterior salón y una coqueta terraza privada además de una cocina equipada al más mínimo detalle.
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Apartamento Isabel la Católica III
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Respuesta del Departamento de Calidad
Dear T.,
Thank you so much for your kind words. We are thrilled to hear that you enjoyed the stunning views and the central location of the apartment. It’s wonderful to know that the balcony views left such a positive impression on you!
We also greatly appreciate your compliments about our hosting. It was a pleasure having you stay with us, and we hope to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Andrew,
Thank you for your kind feedback. We are pleased to hear that you enjoyed the location as well as the comfort of the beds and furniture. Your satisfaction is important to us, and we appreciate your positive comments.
We hope to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Tammy,
Thank you for your kind words and for sharing your experience. We are delighted to hear that you enjoyed the apartment and its ideal location. Knowing that it suited your group so well means a lot to us.
It would be an absolute pleasure to host you again in the future.
Quiet, clean, has all the requirements and is well furnished, modern and has a good location-
. The only thing is the difficulty of reaching the location by car and the lack of parking. We had to drag the luggage with the children for a long distance.
Respuesta del Departamento de Calidad
Dear M.,
Thank you for your kind comments about the cleanliness, furniture, and location of the apartment. We are glad to hear that you enjoyed your stay overall.
We sincerely regret that you encountered difficulties accessing the property due to our central location. We understand that this can be inconvenient, especially with luggage and children, and we hope that despite this, it did not cause too much of an issue during your stay.
We would also like to remind you that our team is always available to offer advice and assistance whenever possible, to ensure that your experience is as comfortable and enjoyable as possible.
Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Estimado Bernardo,
Le agradecemos mucho por destacar la buena ubicación de nuestra propiedad. Nos complace saber que este aspecto de su estancia fue de su agrado. Lamentamos sinceramente los inconvenientes que experimentó durante su estancia y le pedimos disculpas por no haber cumplido con sus expectativas.
En cuanto a los problemas de mantenimiento mencionados, le aseguramos que siempre nos esforzamos por mantener la propiedad en las mejores condiciones. Lamentamos que en este caso, el problema mencionado no se haya resuelto de manera oportuna, y agradecemos que nos haya informado al respecto. Tomaremos las medidas necesarias para evitar que situaciones similares se repitan.
También agradecemos sus comentarios sobre la limpieza y el estado general de la propiedad. Tomamos sus observaciones muy en serio y tomaremos medidas inmediatas para abordar estos aspectos, con el fin de garantizar que futuras estancias superen las expectativas de nuestros huéspedes.
La satisfacción de nuestros huéspedes es nuestra principal prioridad, por lo que sus observaciones son muy importantes para nosotros y nos impulsan a seguir mejorando.
Agradecemos sinceramente su retroalimentación y esperamos poder darle la bienvenida nuevamente en el futuro, brindándole una experiencia que cumpla con sus expectativas.
Respuesta del Departamento de Calidad
Dear Iro,
Thank you for your kind words. We are pleased to hear that you enjoyed the apartment, its excellent location, and the views of the city and the Alhambra´s bell tower. We are also glad that Elvira was able to offer great restaurant recommendations and made your stay even more enjoyable.
Regarding the late check-in, we strive to be as flexible as possible and adapt to our guests´ needs. However, according to our policies, when check-in occurs after the stipulated time, an additional charge applies. We always aim to be as fair and transparent as possible with regard to our policies and conditions, which we make clear in advance. We apologize if this caused any inconvenience and appreciate your suggestions.
We sincerely appreciate your understanding and are pleased to know that, despite this detail, you enjoyed all aspects of your stay. It will be a pleasure to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Nancy,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the cleanliness, spaciousness, and brightness of the apartment, as well as its modern appliances and bathrooms. It´s great to know that the central location allowed you to easily access all the key places in the charming city of Granada.
We are glad that the apartment worked well for you during your time and hope to welcome you again on a future visit.
Respuesta del Departamento de Calidad
Dear Maria-Teresa,
We sincerely thank you for your review. We are pleased to hear that you enjoyed both the location and the view from the private balcony, and that you were able to take advantage of the proximity to the main attractions. We look forward to welcoming you again on your next visit.
Respuesta del Departamento de Calidad
Dear Alexandre,
Thank you very much for your positive comments about the location, the equipment of the flat and its comfort. We are pleased to hear that your overall experience was satisfactory.
We regret any inconvenience you experienced with the wifi during your stay and appreciate your feedback. We will make sure that we make the necessary improvements to ensure that this problem does not occur in the future.
Thank you again for your kind words and we look forward to welcoming you again on your next visit.
Respuesta del Departamento de Calidad
Estimado José María,
Muchas gracias por su amable comentario. Nos alegra saber que disfrutaron de una estupenda estancia en familia y que encontraron el apartamento bien ubicado y confortable. Agradecemos especialmente su recomendación.
Esperamos tener la oportunidad de recibirles nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Aravind,
We sincerely thank you for your high rating of our flat.
We really appreciate your recommendations about adding extra duvets or blankets for the bedrooms. Your feedback is very valuable and we will take it into consideration for future improvements.
Again, we thank you for your comments and hope to have the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Veronique,
Thank you for your review. We are pleased to hear that you found the flat to be in a perfectly clean condition and that the location was to your liking. We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Estimada Olga:
Les agradecemos sinceramente por su maravillosa reseña. Nos alegra saber que han disfrutado de su estancia y que el apartamento ha cumplido con todas sus expectativas. Es un placer para nosotros saber que la ubicación céntrica, las comodidades del apartamento y las excelentes vistas contribuyeron a que su experiencia fuera tan positiva.
Nos complace saber también que el recibimiento y la atención de nuestro personal fueron de su agrado. Estaremos encantados de recibirlos nuevamente en esta u otra ciudad en el futuro. Muchas gracias por su recomendación y por elegirnos.
Departamento de Calidad
El piso amplio, cómodo y moderno, completamente equipado, la ubicación es inmejorable, puedes ir andando incluso al Alhambra, Albaicyn etc por que además disfrutas el paseo , hay mucho que ver por toda la zona, restaurantes, tiendas de souvenirs, la gran vía al frente con tiendas de marcas , la Catedral y la capilla Real está prácticamente al lado, y las vistas del piso fue un plus para nuestra estadía
Que no tuviese Parking , pero al final dejamos el coche parqueado cerca del piso y prácticamente no lo volvimos a usar
Respuesta del Departamento de Calidad
Estimada María Graciela,
Muchas gracias por su excelente comentario. Nos complace saber que disfrutó de su estancia en nuestro piso amplio, cómodo y moderno, así como de la magnífica ubicación que permite explorar fácilmente los puntos más emblemáticos de la ciudad. Nos alegra que las vistas también hayan sido un plus en su experiencia. Nos satisface saber que pudo encontrar estacionamiento cercano y disfrutara de su estancia sin inconvenientes.
Agradecemos nuevamente sus amables palabras y esperamos tener el placer de recibirles de nuevo en un futuro próximo.
Departamento de Calidad
Excellent location
Nothing except some ants come out at night on the kitchen counter.
Respuesta del Departamento de Calidad
Dear Fatima,
We sincerely appreciate your positive comments and are pleased to hear that you enjoyed your stay and intend to stay with us again. We are especially pleased that you found our location to be excellent.
With regard to the inconvenience you mentioned about the sporadic appearance of an insect, we deeply regret any inconvenience this may have caused you. We would like to assure you that we take regular spraying very seriously and apply rigorous controls in all our cleaning. However, there are external factors, such as high temperatures and food debris, which can attract these insects, situations which are sometimes beyond our control.
We reiterate our apologies for any inconvenience and pledge to take additional measures to prevent similar situations from recurring in the future. We thank you again for your kind compliments and look forward to welcoming you again on your next visit.
Quality Department
Respuesta del Departamento de Calidad
Dear Michael,
Thank you very much for your review. We are pleased to hear that you found the flat beautiful and that the location was to your liking. We look forward to welcoming you again in the future.
La seule remarque est que la deuxième chambre (petite) n est pas insonorisée: on entend jours et nuit, le bruit de la rue et de la climatisation.
Respuesta del Departamento de Calidad
Dear Khalil,
Thank you very much for your kind words. We are glad to hear that you enjoyed the ideal location. We are also pleased that you found our staff to be cooperative and attentive, and that the check-in process was timely and friendly.
Regarding the comment about the second room, we sincerely regret this inconvenience. We appreciate your comments, and will take them into account for future improvements.
We are glad to hear that you had a very pleasant stay and that you plan to come back soon. We look forward to welcoming you back again.
Quality Department
なし
Respuesta del Departamento de Calidad
Dear Rika,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Chris,
We sincerely thank you for your positive comments about your experience in our flat. We are pleased to hear that you enjoyed your stay and that the central location facilitated your visit to the Alhambra and your transfer from the airport.
Regarding your comment, we appreciate your suggestion and will take it into account for future improvements.
Thank you again for your valuable feedback. We look forward to welcoming you again on your next visit.
Respuesta del Departamento de Calidad
Dear Amy, thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Respuesta del Departamento de Calidad
Dear Deb,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Mike,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Jeremy,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Respuesta del Departamento de Calidad
Dear Denise,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Respuesta del Departamento de Calidad
Dear Hakeem,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Respuesta del Departamento de Calidad
Dear Sandy,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Respuesta del Departamento de Calidad
Dear Robert,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Respuesta del Departamento de Calidad
Dear Ahmad,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Jennifer,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Harisd,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Respuesta del Departamento de Calidad
Dear Elizabeth,
Thank you for sharing your experience with us. We´re thrilled to hear that you found our location convenient for exploring Granada and that our instructions were helpful in navigating to our place. It´s wonderful to know that you appreciated the spaciousness and brightness of the apartment.
Your feedback regarding the decor and personalized touches is greatly appreciated. We strive to provide a comfortable and inviting atmosphere for our guests, and we will certainly take your comments into consideration for future improvements.
Respuesta del Departamento de Calidad
Dear Marc,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced upon arrival due to the issue with the keys. It was indeed an unfortunate and isolated incident where the door was unexpectedly blocked, necessitating the assistance of a locksmith to gain access to the apartment. We understand the frustration this may have caused, especially arriving late at night.
Regarding the issue with the bathroom door, when you closed it with the latch engaged, it caused the door to become blocked, which is why we had to assist you by calling a locksmith so you could open the door. We apologize for the delay this may have caused.
Please rest assured that we have conducted thorough inspections and have taken necessary measures to ensure the proper functioning of the keys and to prevent similar situations from occurring in the future. We hope that despite these challenges, you were able to enjoy your stay with us. Thank you for choosing our accommodation, and we look forward to welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Estimado José:
Agradecemos sinceramente su recomendación y sus amables palabras sobre nuestro servicio y ubicación. Nos esforzamos por proporcionar información clara y recomendaciones útiles para que nuestros huéspedes disfruten al máximo su estancia. Esperamos tenerle de nuevo entre nosotros en el futuro.
Respuesta del Departamento de Calidad
Dear John,
Thank you very much for your kind words. We´re thrilled to hear that you enjoyed the fabulous location, appreciated our communication, and found your stay to be worth. It was a pleasure hosting you, and we hope to welcome you back again soon. If you ever find yourself in the area again, we´d love to host you once more.
Respuesta del Departamento de Calidad
Dear Julie,
Thank you for taking the time to share your detailed review. We´re thrilled to hear that you found our apartment ideally located, providing amazing city views.Your positive remarks about the security measures, spacious living areas, and comfortable bedrooms are greatly appreciated.
We also appreciate your feedback on the second shower, and we´ll certainly look into improving the temperature control for a more seamless experience. It´s fantastic to know you had a great stay, and we would be honored to welcome you back whenever your travels bring you to the beautiful city. Thank you for recommending our apartment.
Respuesta del Departamento de Calidad
Dear Lisa,
Thank you for your wonderful review. We´re thrilled to hear that you found our apartment amazing, beautiful, and spacious. Your recommendation means a lot to us. If you ever return to the area, we would be delighted to host you again.
Poco cuidado. Almohadas con manchas, sábanas con rotos, zonas de goteras, paredes manchadas, persianas que funcionaban mal y sucias.. no corresponde con las maravillosas fotos de promoción ni con el precio.
Respuesta del Departamento de Calidad
Estimada Laura:
Agradecemos sinceramente sus comentarios y que destaque la buena ubicación de nuestro alojamiento. Por otro lado, lamentamos profundamente los inconvenientes experimentados durante su estancia. Hubiéramos apreciado la oportunidad de abordar estos problemas inmediatamente para garantizar su comodidad si hubiésemos tenido conocimiento de los mismos durante su estancia. Nos gustaría resaltar que estas situaciones no representan los estándares de calidad y limpieza que queremos ofrecer por lo tomaremos medidas inmediatas para investigar y abordar cada uno de los problemas mencionados. Su retroalimentación es invaluable, y nos esforzaremos por rectificar estas deficiencias. Lamentamos que su experiencia no haya cumplido con sus expectativas y esperamos poder recuperar su confianza en una futura visita.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Nick,
Thank you for taking the time to share your feedback. We´re delighted to hear that you found our apartment very comfortable and well-maintained. Providing a positive experience for our guests is our top priority. We look forward to welcoming you back for another pleasant stay.
Respuesta del Departamento de Calidad
Dear Paulina,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us. It will be a pleasure to serve you again in the future.
Respuesta del Departamento de Calidad
Dear Mark,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Estimada María Jose,
Apreciamos sinceramente su detallado comentario sobre su experiencia en nuestro apartamento. Nos alegra que haya disfrutado de la terraza y que la ubicación haya sido de su agrado. Valoramos su resaltante observación sobre la tranquilidad del entorno para un descanso óptimo.
Lamentamos, por otro parte, que una de las habitaciones no haya cumplido con sus expectativas. Tomamos muy en serio la precisión de nuestra representación visual y revisaremos cuidadosamente la información disponible para asegurarnos de que reflejamos fielmente las características de cada espacio. Respecto a los problemas de mantenimiento señalados, comprendemos lo inconveniente que puede resultar. Vamos a abordar de inmediato todos los imperfectos que nos menciona para garantizar un ambiente en perfectas condiciones para nuestros huéspedes.
Agradecemos enormemente su retroalimentación, ya que nos brinda la oportunidad de mejorar y ofrecer experiencias superiores a nuestros huéspedes. Su satisfacción es nuestra prioridad y esperamos volver a darle la bienvenida en el futuro.
Respuesta del Departamento de Calidad
Dear Lauren,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Die Inneneinrichtung atmet den Stil der 70er Jahre und weist sichtbare Abnutzungserscheinungen auf.
Respuesta del Departamento de Calidad
Dear Günther,
We appreciate your review and are delighted to hear that you found our apartment ideally located for your city trip to Granada. It´s great to know that you enjoyed the convenience of having a wonderful tapas bar just across the street, offering both indoor and outdoor seating. We´re pleased to know that you enjoyed the view of Isabel La Católica square, and thank you for your kind words about our dedicated team.
On the other hand, your feedback on the interior style and signs of wear and tear is valuable, and we will certainly take it into account as we work on improving our accommodations. We hope you´ll consider staying with us again in the future, and we´ll strive to make your next visit even more enjoyable. Thank you for choosing our apartment for your stay.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Yamila:
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Almohadas y faltaban cobijas de reserva.
Respuesta del Departamento de Calidad
Estimada Ana:
Apreciamos mucho que se haya tomado su tiempo para compartir sus comentarios sobre su estancia. Nos alegra saber que disfrutó de nuestra excelente ubicación y que encontró el apartamento espacioso y cómodo.
Por otro lado, lamentamos que las almohadas no hayan sido de su agrado, y que no contó con cobijas de reserva. Su comodidad es nuestra prioridad, y tomamos sus comentarios en serio. Haremos todo lo posible para mejorar estos aspectos y garantizar que futuros huéspedes tengan una experiencia más satisfactoria.
Si decide volver a alojarse con nosotros, no dude en hacernos saber sus preferencias y necesidades especiales con anticipación. Estamos aquí para asegurarnos de que tenga una estancia agradable y confortable. Gracias por su visita, y esperamos tenerle de nuevo como huésped en el futuro.
Departamento de calidad.
Respuesta del Departamento de Calidad
Dear Seema,
Thank you for taking your time to share your experience with us. We are glad to know that you enjoyed the perfect location, luxurious apartment and stunning views from our balconies. It´s a pleasure hosting clients like you, and we look forward to welcome you back on your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Vanessa,
Thank you so much for your wonderful review. We´re delighted to hear that you enjoyed your stay in our spacious and well-lit apartment. We´re glad the air conditioning control met your needs and that you found the kitchen fully equipped with even some unique items. It´s fantastic that you appreciated the shower and our fluffy bath towels. We´re thrilled that Elvira´s prompt and excellent online service stood out to you. I´ts a plpeasure hosting guest like you and we hope to welcome you back in the future.
Quality Department
Nada
Respuesta del Departamento de Calidad
Estimado Carlos:
Agradecemos su positiva critica y que nos haya elegido para disfrutar de su estancia en Granada. Esperamos haber cumplido sus expectativas ya que la satisfacción de nuestros clientes es nuestro mayor objetivo. Nos encantaría volver a tener el placer de servirles nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Ashley,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Respuesta del Departamento de Calidad
Dear Monica,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Respuesta del Departamento de Calidad
Dear Vipul,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit
Respuesta del Departamento de Calidad
Dear Sam,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Jo,
Thank you for sharing your feedback. We are truly sorry for any inconveniences caused during your stay. Your satisfaction is our highest priority, and we are disheartened to hear that your experience fell short this time. We appreciate your compliments regarding the excellent location and our communication. We are looking into your comments regarding the property´s amenities and Marta´s advice to improve our services. Your suggestion about getting someone to stay and evaluate the property is invaluable. Please accept our sincerest apologies and be assured that we will strive to provide a better experience in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Janelle & Maria,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We are looking forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Eileen,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
처음에 숙소에 들어갈때 이상한 암모니아 냄새가 많이 나서 냄새 없애느라 조금 힘들었어요
Respuesta del Departamento de Calidad
Dear Jinha,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jennifer,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Hiral,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Fernando was great, met us, gave us the keys and suggestions for things to do. The electric kettle was burnt out, we let him know and asked for another but one didn[t turn up before we left. A couple of suggestions, soap dish in the 2nd bedroom shower, tea towels in the kitchen, salt and pepper and it took our very tech savvy 19 year old grandson over 30 mins to get the TV working and the movie we wanted. Remote needs checking, we changed batteries and that wasn´t the problem. Light in MBR closet would be useful. Minor problem, outside table very shaky, hard to keep the wine glass upright and not spilling!! Otherwise very good, loved the position.
Respuesta del Departamento de Calidad
Dear Elisabeth,
Thank you for your valuable feedback and for choosing our accommodation for your recent stay. We are glad to hear that Fernando was able to provide you with a warm welcome and helpful tips for your trip.
We apologize for any inconvenience caused by the faulty electric kettle and the delay in providing a replacement. We appreciate your suggestions regarding the missing items in the apartment, and we will make sure to address these concerns for our future guests.
We are sorry to hear that you experienced some difficulties with the TV and the table on the terrace. We will definitely look into these issues to ensure they are fixed for our future guests. We appreciate your kind words regarding the location of the apartment.
Once again, thank you for your valuable feedback, and we hope to have the opportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
Großartig Lage! Große Wohnung mit 2 Bädern. Sehr nette Kommunikation bei der Schlüsselübergabe und hilfreiche Tips für die Umgebung.
Es war alles wirklich super. Ganz kleine Kritikpunkte wären: Sofa hatte Risse im Kunstleder. Ein Stuhl ebenso. Das wirkt sich schon etwas auf den Gesamteindruck aus. Da Bett im 2. Schlafzimmer war für 2 Personen recht beengt.
Respuesta del Departamento de Calidad
Dear Cathrin,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Devin,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
geniale Lage im Zentrum. ÖV und Mercado vor der Haustür. Super Aussicht!
Parkieren in einem sehr engen öffentlichen Parkhaus
Respuesta del Departamento de Calidad
Dear Karin,
Thank you for choosing our Isabel la Católlica III apartment for your stay in Granada. It is a great satisfaction to be rated with a 10 after your stay. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Tom,
Thank you for choosing us for your stay in Granada and for this lovely review, highlighting the hospitality of our staff. We are delighted to know that you enjoyed your stay and we will be delighted to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Lo mejor de todo fue la ubicación y las vistas. Pero también cabe destacar lo amplio y bien iluminado que se encontraba. Además nos aconsejaron sitios que ver y lugares donde comer.
Respuesta del Departamento de Calidad
Estimada Andrea:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Al,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado José:
Ante todo agradecerle por habernos elegido para sus vacaciones en Granada y por escribir esta gran reseña. Nos alegramos de que disfrutara al máximo de su estancias y apreciamos las críticas constructivas que ha compartido con nosotros, Esperamos recibirles de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Die Ferienwohnung war genau so, wie in der Anzeige beschrieben.
Respuesta del Departamento de Calidad
Dear Ulrike,
Thank you for making our Isabel la Católica III apartment your choice for your trip to Granada. We are very happy that the apartment met all your expectations. We look forward to receiving you on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ayelet,
Thank you for making us your choice and for praising the benefits of the apartment. We are happy that you found everything in the apartment convenient. For future stays, do not hesitate to contact us, we will be delighted to let you know which car park is the most convenient to you.
Thank you again, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lena,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Barbara,
We are thrilled to read how much you enjoyed our apartment and the space. Thank you for the remarks on the balcony. We will be delighted to welcome you back again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Eunjin,
Thank you for the great feedback of your recent holiday experience at our Isabel la Católica III apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy we were able to meet all your needs during your stay and very much look forward to receiving you again in one of our apartments.
Jose L.H. Campos
Quality Department Manager
The location was perfect, the apartment was a good size and very comfortable and had everything we needed for our stay.
The shower in the ensuite was broken.
Respuesta del Departamento de Calidad
Dear Zainya,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Dominika,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Rachel,
We are very happy that the apartment was up to every one of your expectations. Thank you for the recommendations. We will be delighted to welcome you back on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Everything was great. The only area that could’ve been helpful is directions and more information on where to Park nearby.
Respuesta del Departamento de Calidad
Dear George, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting Granada. We look forward to welcoming you back again very soon.
Respuesta del Departamento de Calidad
Estimado Pedro : Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Granada. Esperamos poder darle la bienvenida de nuevo muy pronto.
Respuesta del Departamento de Calidad
Dear Chuck,
Thank you for taking the time to review our apartment and sharing your insights. We hope to welcome you again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Patty, thank you very much for your kind feedback. We are delighted to know that our prime location was a highlight of your stay, in addition to the cleanliness of the apartment. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Paula, thank you for staying with us and for highlighting our prime location.
It was a pleasure to assist you on this occasion and we hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Evan, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Ricardo for your positive feedback. Your comments are great source of motivation for our team. We are looking forward to your next visit.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Angelica, estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegir nuestro apartamento. Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Scott, we are glad to know that you enjoyed your stay with us and we appreciate your feedback.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Ricardo for choocing our apartment for your stay in Granada again. It is such a pleasure to know that you enjoyed your stay in our apartment so much.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Robert for the lovely review you shared following your stay in our apartment, we are delighted to read that we were able to match your holiday expectations and to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Ricardo, thank you very much for choosing our apartment for your stay. It s indeed the best reward for us to know that our guests enjoyed their stay and are willing to come back.
We highly appreciate your valuable feedback.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Myriam, thank you for sharing the highlights of your stay with us. It was a pleasure to assist you during your time in Granada and we look forward to your next visit.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Felipe, thank you very much for choosing our apartment and for sharing your opinion reardin gyour stay with us.
We are glad to know that you had a memorable stay and you are willing to come back. Hooe to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Raymond, thank you very much for sharing your feedback regarding your personal experience.
We alwaystry to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are important in this process therefore we highly value your time and constructive critics.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Patricia, thank you very much for taking the time to share your feedback.
Thank you for sharing the highlights of your stay with us, we really hope to have the opportunity to meet you in near future again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias por compartir su experiencia en nuestro apartamento.
La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos encantados de que disfrutara de su estancia entre nosotros y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Le damos las gracias por compartir su opinión sobre su experiencia con nosotros. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Esperamos poder servirle de nuevo pronto.
Respuesta del Departamento de Calidad
Thank you for choosing our apartment for your stay in Granada. We are glad to hear that all the aspects of the stay met your expectations.
We very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your feedback regarding your stay with us.
We appreciate you highlights on the excellent location, beauty and comfort of the apartment.
We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Mary
We would like to thank you for your preference in selecting our GH Isabel la Católica apartment for your holidays in Granada, as well as for taking the time to tell us about your recent experience among us. Regards
Close to all facilities and transport.
We would have liked a fan aircon noisy at night.
Respuesta del Departamento de Calidad
Dear Carole
Thank you very much for leaving these wonderful comments about GH Isabel la Católica apartment, we are delighted that you enjoyed your stay among us. Regards
Ana García Customer Service
Respuesta del Departamento de Calidad
Thank you for your words Barbara. We are sorry if the apartment didn´t meet your expectations. We take note about your words in order to improve. Fátima - responsable de calidad de Genteel Home
Poor WiFi speed.
No pudimos dejar las maletas después de las 11, casualmente hay una consigna en la misma calle donde nos intentaron cobrar más , tuvimos que rellenar los impresos y guardar las maletas dentro de la taquillas y luego sacar las maletas nosotros mismos. Por supuesto nos preguntaron el nombre de las persona que nos lo había facilitado
Respuesta del Departamento de Calidad
Muchas gracias por su comentario. Lo cierto es que no guardamos ningún tipo de relación con la consigna de la que habla. Normalmente, si el apartamento está disponible dejamos a los clientes que permanezcan el tiempo que necesiten dado que no tenemos un lugar para dejar las maletas (puede ver un comentario más abajo donde un cliente nos agradece que le permitiéramos quedarse más tarde de las 11, la hora de salida). Desafortundamente, en el día de su salida teníamos una llegada de nuevos clientes y necesitábamos tiempo para limpiar el apartamento y prepararlo para la nueva entrada. No obstante, esperamos que a pesar de ello tuvieran buena estancia y pudieran disfrutar del apartamento y la ciudad. Fátima - responsable de calidad de Genteel Home
The apartment was luxurious and situated near the city centre. The communication with Emilia was perfect! Thank you!
We like everything
Alba was great, she offered a lot of advice about the city, and quickly responded to me texts. Great service.
El apartamento tenía una excelente ubicación y estaba en perfecto estado de limpieza. Es tal y como muestran las fotos.
Location and size of apartment.
Could have been cleaner. AC/Hear ducts need to be cleaned as full of dust. Also plate rack in kitchen.
Respuesta del Departamento de Calidad
Thanks for your review. If you find something dirty at the apartment during your stay, you can tell us. In that case, if it´s a mistake from us, we go to the apartment quickly to clean and try to give you a pleasant stay. Thanks for your words which make us to improve. Genteel Home Team
It can get a bit noisy to late night .. but we take that in favor of location.
Situación inmejorable, instalaciones muy buenas y el personal atento.
Si acaso, el único pero es el aparcamiento, pero te facilitan un bono en un parking para que te salga más barato.
Negativo en lo referente a la llimpieza, y el tema aparcamiento
Respuesta del Departamento de Calidad
Gracias por su comentario Ana, siempre nos ayuda a mejorar. Nos estanca saber que han disfrutado de la ubicación de nuestro apartamento. Con respecto a los aspectos los comentarios negativos que nos refiere, nos hubiera gustado que hubiera sido mas precisa, porque nuestra máxima es entregar los pisos en perfectas condiciones, y si nos lo hubiera dicho en el momento, hubiéramos arreglado lo que hubiera sido pertinente. Del aparcamiento, tal y como informamos en Booking,com, tenemos un acuerdo con un parking cercano, que es lo que ofrecemos a nuestros clientes, sentimos si la opción no fue conveniente para usted. Esperamos que hayan disfrutado de Granada. Genteel Home Team
You have to buy your own tissues, only one trash available which is located in the kitchen, one of th kys wasn’t work.
Respuesta del Departamento de Calidad
Thank you very much for your review Lulwah. It´s really important to us your commentary so it helps us to improve and give to our guests the best service possible! We have reported to our incident department about the keys and the trush can, so it´s already fix. We are very happy to know you have enjoyed your stay in our apartment, and our beautiful city. Genteel Home Team
The apartment is very central and you are in the heart of the city.
The only downside of this is that it is a bit noisy at night. And if you take a car, we would recommend to take a small car as the streets are very narrow and parking spaces are small.
In total, we had a fabulous week.