Precioso estudio con encanto ubicado en un edificio recién rehabilitado, en pleno centro de Granada. Con vistas a calle Zacatín, en la zona más comercial e histórica de la ciudad, situación privilegiada cercano a los monumentos más relevantes de la ciudad.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. Incluido en el precio.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Loft Zacatín 302
de a
Molt petit, espai insuficient per deixar les coses, els sofà llit incomode
Respuesta del Departamento de Calidad
Estimada Silvia,
Agradecemos sinceramente sus comentarios positivos sobre la limpieza y la ubicación céntrica de nuestro apartamento. Nos alegra saber que estos aspectos fueron de su agrado.
En cuanto al tamaño del apartamento, lamentamos si no cumplió exactamente con sus expectativas en este sentido. Siempre tratamos de ser lo más transparentes posibles en las imágenes e información que proporcionamos sobre nuestras propiedades, y lamentamos que las dimensiones no hayan sido lo que esperaba.
Respecto al sofá cama, entendemos que la comodidad es un tema bastante subjetivo, ya que depende de los gustos personales. A pesar de ello, lamentamos que no fuera de su total agrado y le aseguramos que revisaremos la comodidad del mismo para determinar las medidas pertinentes.
Por último, agradecemos su observación sobre el espacio, la cual tendremos en cuenta para mejorar y ofrecer a nuestros huéspedes una estancia aún más agradable.
Esperamos poder tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
En la habitación no hay televisión
Respuesta del Departamento de Calidad
Estimada Conchi,
Muchas gracias por compartir su opinión. Nos complace saber que la ubicación del apartamento fue de su agrado.
Con respecto a su observación sobre la televisión, es cierto que no hay televisión disponible en la habitación, tal y como se indica claramente en la descripción del inmueble. Lamentamos cualquier confusión que esto haya podido generar. No obstante, esperamos que la televisión disponible en el salón haya cumplido con su función y le haya permitido disfrutar de sus momentos de entretenimiento durante su estancia.
Agradecemos su comprensión y quedamos a su disposición para cualquier consulta o sugerencia. Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad
接待人員親切，我們提前到住宿點，便讓我們立刻入住，交通便利距離主教堂途步5分鐘便可到達
沙發床有些微的味道
Respuesta del Departamento de Calidad
Dear Jung-Hsueh,
We sincerely thank you for your kind comments. We are pleased to hear that you enjoyed the relaxing atmosphere of the accommodation, the comfortable design, and the friendliness of our staff. We are also glad that the location was convenient for your stay.
Regarding the sofa bed, we apologize for any inconvenience caused. This type of situation is not common in our services, so we are surprised by it. We assure you that we will review the situation to prevent it from happening in the future, as the satisfaction of our guests is our top priority.
Thank you once again for your valuable feedback, and we hope to welcome you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Cécile,
Thank you for sharing your feedback. We are glad to hear that you enjoyed the apartment´s design, its organization, and its excellent location, as well as the views of the pedestrian street.
Regarding the noise, we apologize for any inconvenience you may have experienced. As our property is located in a central area, especially during holidays or weekends, the traffic may be heavier. However, we always strive to offer the greatest possible comfort, including good soundproofing. We regret that this aspect did not meet your expectations, and we sincerely appreciate your observations, as they help us identify areas for improvement and determine the necessary actions to enhance our guests´ experience.
As for the reception, we are sorry it was not entirely to your satisfaction. We appreciate your comments, as they motivate us to continuously improve. Despite this, we hope to have the opportunity to welcome you again, offering you an even better experience.
Respuesta del Departamento de Calidad
Dear Cécile,
Thank you very much for your kind comments about the design and excellent location of the apartment. We are pleased to hear that you enjoyed these aspects.
Regarding the noise, we apologize for any inconvenience this may have caused. As we are located in a central area, especially during holidays and weekends, the noise level may be higher. However, we are glad to know that thanks to the apartment´s soundproofing, this did not affect your rest during the night.
Regarding the welcome, we sincerely apologize for any inconvenience you experienced. We are surprised by this comment, as we always strive to offer a warm welcome and make our guests feel comfortable from the very beginning. We regret that on this occasion, we did not meet your expectations, and we will take your comments into account to continue improving.
Once again, we thank you for your valuable feedback and hope to have the opportunity to welcome you again and provide you with an even more satisfactory experience.
We loved our stay here! The property is in a fantastic location with lots of great tapas bars, restaurants and shops nearby. We weren’t disturbed by any noise despite it being a popular area. The bed and pillows were so comfortable and the apartment was beautifully decorated.
It is slightly awkward getting into the shower as it’s right next to the bidet, and it would have been great if some laundry powder was provided.
Respuesta del Departamento de Calidad
Dear Laura,
Thank you very much for your kind comments. We are pleased to hear that you enjoyed your stay in our flat, as well as the excellent location, the comfort of the bed and pillows, and the decor of the place. It is a pleasure that you found our property so welcoming.
We regret that the access to the shower next to the bidet was inconvenient and thank you for your understanding. Regarding your comment, we always try to offer a selection of amenities to make your stay as pleasant as possible, however we appreciate your suggestion and will take your recommendation into account for future improvements.
Thank you again for your valuable feedback. We look forward to welcoming you again in the future.
Quality Department
The apartment is right at the center of Granada on the main shopping street, right next to the Cathedral. Super convenient for visiting all the attractions, eat, and shopping by just walking! Check-in was very easy. They texted us on WhatsApp couple of days before the arrival date. We made an appointment, and meet the lady in front of the apartment to receive the key. There was an elevator to our room on the 3rd floor, so we didn´t have to carry our big luggage up the stairs. The room was very clean, comfy, and beautifully decorated. We could hear noises of the crowd from the street, but closing the window helped reducing most of the noises, so no problem for us. They also gave us very good info of restaurants, attractions, and etc. Easy check-out by just leaving the key on the table and go. Will stay here again next time definitely!
It was a bit uncomfortable for me to get in and out of the shower area because the bidet obstructed the way, but that was understandable as the bathroom was not very large. The pillow covers could be changed to something more modern to match with the overall decoration of the apartment.
Respuesta del Departamento de Calidad
Dear Natthaphol,
Thank you very much for sharing your experience. We are pleased to hear that you enjoyed the excellent location of our flat, its decor, comfort and cleanliness, as well as the ease of the check-in process. We are also glad that the information on restaurants and attractions was useful for your stay.
We are sorry to hear that the bidet was inconvenient to access the shower area and appreciate your suggestions about the pillow cases. We will take your feedback on board to make improvements in the future.
Thank you again for your valuable feedback. We look forward to welcoming you again on your next visit to Granada.
Quality Department
Tout sauf voir plus bas Staff adorable
Les portes sdb et principales qui grincent Lit un peu petit
Respuesta del Departamento de Calidad
Dear Marie Paule,
Thank you very much for your kind comments. We are glad to hear that overall your stay was to your liking and that our staff was to your satisfaction.
We are sorry to hear that the bathroom and main doors caused some inconvenience. We appreciate your feedback, which we will take into account to make improvements in the future.
Regarding the bed, we regret that it did not meet your expectations. We always try to be as transparent as possible in the description of our flats, specifying measurements and showing pictures so that our guests can make informed decisions when booking. However, we are sorry that this aspect was not completely to your liking.
Thank you again for your valuable comments. We look forward to welcoming you in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Gautier,
Thank you for your review and we are pleased to hear that you found our flat nice and well located and that the communication was satisfactory.
We sincerely regret what happened regarding the presence of some hair, as this situation does not reflect our high standards. We appreciate your observation and assure you that we will take the necessary steps to improve our processes to prevent this type of situation from happening again in the future.
Thank you again for your feedback and we look forward to the opportunity to welcome you back.
Location was perfect, very central in a busy part of town, but on a side street making it fairly quiet at night. Beautiful interior decor, feels like the hosts put a lot of effort into this apartment. Communication with host was also great prior and during our stay.
The bed is a bit small for 2 tall people like us, but we managed. Otherwise, no complaints.
Respuesta del Departamento de Calidad
Dear Maria,
Thank you very much for your kind words and we are glad to hear that you enjoyed your stay in our flat, especially the central and quiet location. We are also pleased that the communication with us was to your liking before and during your stay.
We regret that the bed did not completely exceed your expectations in terms of size. We would like to inform our guests that our flat description on the website provides detailed bed measurements, which will allow them to make more informed decisions.
Once again, we thank you for your valuable feedback and look forward to welcoming you back in the future.
Quality Department
La ubicación y el trato del personal en todo momento
Respuesta del Departamento de Calidad
Estimada Ana,
Le agradecemos sinceramente por sus amables palabras. Nos complace saber que disfrutó de la excelente ubicación y que nuestro personal le brindó un trato atento durante su estancia. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Värdarna som lämnade över nycklarna var mycket trevliga och informativa. Härligt välkomnande! Fräscht och rent boende med utmärkt centralt läge. Skön säng i sovrummet och välutrustat kök. lagom stort badrum. Dessutom stort vardagsrum med plats för matbord och sittgrupp.
Planlösningen var lite märklig med ett långsmalt kök i mitten av lägenheten, ett sovrum precis vid hallen och en lite tillkrånglad entré till duschkabinen i badrummet. Bäddsoffan i vardagsrummet var ganska hård. Lite fler diskmaskinstabletter kunde boendet ha tillhandahållit (vi använde de som fanns och diskade för hand under resten av tiden).
Respuesta del Departamento de Calidad
Dear Hans,
We sincerely thank you for your kind comments about the flat, highlighting the central location, the cleanliness, and the comfort of the bed. We are pleased to hear that you enjoyed the welcome and that the kitchen and living room respected your expectations.
Regarding the layout of the flat, we are sorry if it was not to your liking. It is worth mentioning that the flat has a loft style and we always try to be as clear as possible in our photos and descriptions. We show several pictures and a floor plan of the flat, where you can see the layout, so that our guests can make informed decisions before their stay.
Regarding the dishwasher tablets, we usually provide these products as a courtesy. We are sorry if they were not sufficient during your stay and thank you for your comment. Regarding the sofa bed, we are sorry that it did not respect your expectations; we understand that comfort is a subjective aspect and can vary according to each guest´s tastes. However, we will review this aspect.
We thank you again for your valuable comments, which help us to continuously improve, and we hope to have the pleasure of welcoming you in the future.
Quality Department
No hay nada que no me gustara.
Respuesta del Departamento de Calidad
Estimada Esther,
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Departamento de Calidad
Está en pleno centro, limpio y bien decorado. Nos dejaron para tomar café y jabón para la lavadora.
La cama está en la entrada de la casa, (no hay habitación), si sois dos, uno duerme pegado a la pared sin posibilidad de moverse.
Respuesta del Departamento de Calidad
Estimada Tania,
Le agradecemos mucho por compartir su experiencia y por sus amables comentarios sobre la ubicación, limpieza y decoración de nuestro apartamento. Nos alegra saber que los detalles fueron de su agrado.
Lamentamos sinceramente que la distribución del espacio no haya cumplido completamente con sus expectativas. Nos esforzamos por ser lo más transparentes posible en la descripción de nuestros apartamentos, especificando en este caso que se trata de un loft, es decir, un espacio abierto. Además, proporcionamos una amplia cantidad de fotos, junto con un plano del alojamiento y las medidas de las camas, para que nuestros huéspedes puedan tener una visión clara antes de su llegada y poder tomar decisiones informadas.
Aun así, lamentamos que este aspecto no haya sido de su mayor agrado. Esperamos que, a pesar de ello, haya tenido una estancia agradable y haya disfrutado de la belleza de Granada. Nos encantaría darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Posizione perfetta, comodo e pulito. Consigliatissimo
Pulizia e arredamento, posizione centrale
Respuesta del Departamento de Calidad
Dear Giulia,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Caroline,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Quality Department
The apartment was clean, tidy, and its location was perfect. It was close to the shops, restaurants and attractions. The amenities were great. I appreciated having a safe, washer/dryer and a well-functioning AC. Even though there are a lot of surrounding shops, it was quiet in the evening. Lastly, the apartment had a smart TV, which made my 11 yo happy after a long day of activities.
Preferred to have more shampoo and gel
Respuesta del Departamento de Calidad
Dear Femi,
Thank you very much for your kind comments. We are glad to hear that you enjoyed the cleanliness, location and amenities of the flat and that you and your family had a pleasant stay.
Regarding your suggestion about the shampoo and gel, we appreciate your feedback and will take it into consideration for future improvements.
We hope to have the opportunity to welcome you back in the future.
Quality Department
Nada
Respuesta del Departamento de Calidad
Estimada Desiree,
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Departamento de Calidad
Excelente ubicación, el personal muy amable , todo muy bien aseado y el apartamento muy lindo y acogedor
Todo estaba muy bien.
Respuesta del Departamento de Calidad
Estimada Rosa:
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear JaeShin,
Thank you for your feedback. We are pleased to hear that you enjoyed the location, facilities, and size of the accommodation, as well as the convenience of nearby transportation and restaurants. We are also glad that you found the washing machine and detergent provided to be useful for your stay.
We sincerely apologize that the bed caused discomfort. Your comfort is very important to us, and we regret that this aspect of your stay was not satisfactory.
We appreciate your kind words about the overall experience and will take your feedback into consideration to improve our services. Thank you for choosing our accommodation, and we hope to have the opportunity to welcome you again in the future.
Quality Department.
Having said that the equipment was extensive and modern, there was a working assumption that all your washing up from meals would be done in a dishwasher; hand-washing equipment was rather basic or non-existent. This was a bit irritating since the simple extra bits needed are very simple and cheap; just drying cloths and a draining rack. We don´t have a dishwasher at home and frankly see no need for one. In the end we only had breakfasts in the appartment since we couldn´t be bothered with the washing-up hassle. Whoever designed the bathroom layout needs a course on logistics and functionality! The bidet was placed so close to the shower door that there was only 20cm space to squeeze between them, and there seemed no logical reason why they were so close; the bidet could easily have been located a lot further away. We are small people so goodness only knows how generously-proportioned humans would manage to get in and out of the shower. Our particular appartment had a double bed but it was located against a wall so not ideal for one of the occupants! So a couple of silly and un-necessary problems marring an otherwise excellent appartment.
Respuesta del Departamento de Calidad
Dear Nigel,
Thank you for your feedback. We are delighted to hear that you appreciated the excellent location, modern equipment, and the convenience of the lift in the apartment block. We strive to provide our clients with everything necessary to ensure a comfortable stay and inform them of all details at check-in.
We want to emphasize that we always aim to be as transparent as possible about our accommodations. This includes providing detailed descriptions with precise measurements and photographs, enabling our clients to make well-informed decisions when booking. Additionally, we send a confirmation email containing all this information.
Thank you again for your detailed review. Your input is invaluable in helping us improve our services and ensure a better experience for future guests.
Quality Department.
Respuesta del Departamento de Calidad
Dear Jake,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Beautifully decorated, with a great street view and fully furnished as an apartment would be. Really appreciated being able to do laundry in the middle of our trip! Had a great introduction of the stay and visit by Elvida, who was very friendly and met us to check-in. There was also a lift, so luggage-lifting wasn’t an issue. Sound-proofed windows worked perfectly!
Toiletries were missing but Elvida was able to accommodate and provide them. Bed was a little too soft for our preference. Toilet is a slightly cramped due to the presence of the bidet, but we managed.
Respuesta del Departamento de Calidad
Dear Alicia,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the beautifully decorated apartment, the great street view, and the convenience of having laundry facilities during your trip. It is also wonderful to know that Elvida provided you with a friendly and informative check-in experience.
We are glad that the issue with the missing toiletries was promptly resolved and that our team acted quickly to accommodate your needs. Your comfort is our priority.
We value your feedback as it helps us to improve our services continuously. We hope to welcome you back in the future and provide you with an even better experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Dr.Kawther Amur Al Amri,
Thank you for your feedback and for choosing to stay with us. We regret to hear about the inconvenience you experienced regarding parking.
In the description of the property this accommodation does not include parking.
We also have a dedicated team available 24 hours a day to assist our guests with any inquiries, including information about nearby parking options. It is unfortunate that you were not able to contact them for assistance. Please know that they are always ready to provide guidance to help make your stay as smooth as possible.
We appreciate your suggestion and will work to improve our communication regarding parking availability. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future under better circumstances.
Quality Department.
Respuesta del Departamento de Calidad
Dear Xatzivasileiou,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Quality Department.
The mattress quality was average. The instructions for the parking could be improved - it would have been good to know which of the recommended car parks nearby was cheapest.
Respuesta del Departamento de Calidad
Dear Monique,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our great location and appreciated the tasteful decoration of our apartment. We also value your recognition of the convenience of having a washing machine available during your stay.
We apologize for any inconvenience you experienced with the mattress quality and the parking instructions. We strive to provide clear and helpful information for our guests, and we will certainly take your suggestion into consideration for improvement.
Additionally, please note that our team is available 24 hours a day and would have been more than happy to assist you in finding a parking solution that meets your expectations, including providing information on nearby car parks and their rates.
Your feedback is important to us, and we appreciate the opportunity to improve. We hope to welcome you back in the future for an even more enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Josef,
Your kind words towards our dedicated staff and location is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Quality Department.
Pas de dosettes café pour 2 jours, pas de sel ni un peu d´huile d´Olive, aucune petite attention en arrivant à l´intérieur du logement. Enfin le lit est en 140 , c´est un peu dommage
Respuesta del Departamento de Calidad
Dear Martine,
thank you for sharing your feedback with us. We are delighted to hear that you found our location convenient, nestled in a tranquil pedestrian street within the historic center of the city.
We sincerely apologize for any inconvenience caused by the lack of coffee pods, salt, olive oil, and the absence of small attentions upon your arrival. Please note that providing these amenities is a courtesy extended by our company to enhance the comfort and convenience of our guests.
Regarding the bed size, we understand that preferences may vary, and we apologize if it did not meet your expectations. We appreciate your understanding in this matter.
Quality Department
Einzig negative für uns war das Bett- war zu weich und die Kissen auch, wir sind anders gewohnt, aber es gibt sicher Leute für die das Bett perfekt wäre.
Respuesta del Departamento de Calidad
Dear Ahmet,
Thank you very much for taking the time to provide us with your feedback. We´re thrilled to hear that you found the apartment wonderful, well-decorated, and enjoyed its unbeatable central location. It´s fantastic to know that you appreciated the layout of the bed being at the back for a better night´s sleep. We´re also pleased to hear that you found the apartment well-equipped with everything you needed.
We apologize for any inconvenience caused by the softness of the bed and pillows. We understand that preferences can vary, and we appreciate your understanding. Your feedback is valuable to us, and we will take it into consideration as we strive to improve the comfort of our accommodations for all our guests.
Quality Department
Okna pokoju wychodzą na ulicę którą w nocy może być hałaśliwa. Apartament znajduje się w historycznej części miasta więc nie można pojechać autem pod sam budynek
Respuesta del Departamento de Calidad
Dear Maricin,
Thank you for sharing your feedback with us. We´re glad to hear that you appreciated our great location close to all attractions in the city and our well equipped kitchen.
Regarding the noise from the street, please accept our apologies for any inconvenience caused. The historical part of the city can indeed be lively, especially during certain times of the year or local festivities, which may contribute to increased noise levels. We strive to provide a comfortable environment for all our guests and will continue to monitor and address this issue accordingly.
Regarding access by car, we understand that the apartment´s location in the historical center means that many streets are pedestrian-only. As a result, we always recommend the best parking options nearby before guests´ arrival to ensure a smooth experience. We appreciate your understanding and feedback, as they help us to improve our services. We hope that despite these small inconveniences you were able to enjoy your stay and our wonderful city.
Quality Department.
For a couple of very different weights the bed was too soft, causing rolling to the middle. However that’s individual and it wouldn’t stop me going back.
Respuesta del Departamento de Calidad
Dear Christine,
Thank you for sharing your experience with us. We´re delighted to hear that you appreciated the location, stylish design, and amenities of our apartment. Your feedback regarding the bed´s softness is duly noted, and we appreciate your understanding that comfort preferences can vary. We look forward to welcoming you back in the future.
Quality Department.
없어요
Respuesta del Departamento de Calidad
Dear Sujeong,
Thank you for your glowing review. We´re thrilled that you found our location ideal for exploring all that the city has to offer. It´s wonderful to hear that you appreciated the cleanliness and aesthetics of your room. Your recommendation means a lot to us. We hope to welcome you back for another memorable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Chia,
Thank you for your wonderful review. We´re thrilled to hear that you found our Granada apartment charming, spacious, and well-located. It´s great to know that the amenities, including the comfortable bed and the convenient washer and dryer, added to your positive experience. We appreciate your recommendation and are delighted that you enjoyed being in the heart of the town. It was a pleasure hosting you, and we hope to welcome you back on your future travels.
We were disappointed that we were not able to store our luggage after check out. Other apartments we stayed in Spain stored it in their management office. We had to run around to find a locker place with hours that would suit us (some would open only at 10 am. Our excursion was in jeopardy (we barely made it in time). It was very inconvenient and stressful for us! We also asked the person who met us at the apartment to recommend some restaurants, he said he would text the names- and he never did.
Respuesta del Departamento de Calidad
Dear Olga,
Thank you for sharing your feedback and for acknowledging the central location of our apartment in your review. We apologize for any inconvenience you experienced. We regret to inform you that, due to the absence of reception, we do not provide luggage storage services, we regret any inconvenience that this may have caused. However, our team is always available to offer information about the nearest locker facilities. We understand the importance of a seamless experience and will address the lapse in restaurant recommendations with our team to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to host you again for an improved stay.
Quality Department.
Very noisy street so very difficult to sleep No access by car and parking often full during the festival period
Respuesta del Departamento de Calidad
Dear M´hamed,
Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that you found our central location convenient and appreciated the well equipped kitchen. We sincerely apologize for any inconvenience caused by the noise from the street; the noise level may vary depending on the time of year and the festivities held in the city center. We regret that, in your case, it coincided with one of these factors. Nevertheless, we will consider the possibility of improving soundproofing for future enhancements. Regarding the accessibility by car, being situated in the heart of our marvelous city, surrounded by monuments and in the pedestrian zone does come with the cheallenge for parking availability. However, our team is always at your disposal to provide information on the most convenient parking options nearby, and we regret any inconvenience you experienced in this regard. We value your feedback, and we hope that despite these challenges, you were able to enjoy your time in our beautiful city. If your travels bring you back, we would be honored to host you again and ensure a more comfortable experience.
Quality Department.
calculated area at the fairest, I would have appreciated a little more space. We see that each floor is well worth the money!
Respuesta del Departamento de Calidad
Dear Sylvie,
Thank you for sharing your thoughts on your recent stay. We´re delighted that you found our accommodations spotless with modern decor, and enjoyed our central location amidst the charming small streets.
We appreciate your feedback on the space, and we´ll certainly consider it for future improvements. Your insights are valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.
Quality Department.
El dpto está publicado como si tuviera una habitación pero es una cama en el pasillo. Perdimos 2 hs en sacar a nuestro hijo del baño porque la cerradura no funcionaba y no recibimos disculpa alguna de los propietarios.
Respuesta del Departamento de Calidad
Estimado Geoffroy, Agradecemos sus comentarios y nos complace saber que valoró la excelente ubicación y el equipamiento del apartamento. Lamentamos sinceramente cualquier inconveniente o malentendido con la descripción y distribución del espacio. En nuestra página web, siempre se dispone de información detallada y un plano para brindar una visión más precisa, intentando evitar así cualquier inconveniente al respecto. En cuanto al incidente con la cerradura agradecemos que haya destacado la respuesta efectiva de nuestro personal que, una vez informados, respondió de inmediato acompañondoles en todo momento mientras esperaba la llegada del técnico para resolver el problema. Pedimos disculpas por cualquier inconveniente y agradecemos su comprensión. Tomaremos medidas inmediatas para que este tipo de situaciones no vuelvan a ocurrir. Esperamos que, a pesar de estos percances, haya disfrutado de su estancia y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia mejorada. Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Yit loong,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Quality Department.
Respuesta del Departamento de Calidad
Estimada María:
Su reconocimiento acerca de la ubicación de nuestro apartamento nos llena de gratitud y entusiasmo. Nos complace enormemente saber que esta característica mejoró la calidad de su estancia. Esperamos tener la oportunidad de recibirlo de nuevo para seguir cumpliendo con sus expectativas.
Deaprtamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Rafael,
Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de la decoración, la acogedora atmósfera y la ubicación del alojamiento. Su satisfacción es nuestra prioridad, y es un placer saber que su experiencia fue positiva. Si en el futuro decide regresar, estaremos encantados de recibirte nuevamente y asegurarnos de que tu estancia sea igualmente agradable.
Departamento de Calidad.
Todo correcto
Respuesta del Departamento de Calidad
Estimada María:
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento. Nos complace enormemente que esta haya añadido valor a su estancia. Esperamos poder servirle de nuevo en futuras visitas.
Departamento de Calidad.
Nothing. It was so perfect for us.
Respuesta del Departamento de Calidad
Dear Alison. We´re delighted that you´re captivated by the beauty of Granada. It truly is a remarkable destination. Our proximity to the city´s key attractions is of utmost importance to us, as we believe that convenience enhances the overall experience for our guests. Thank you for recognizing this aspect of your stay, and we look forward to the possibility of hosting you again.
Quality Department.
Little space for the double bed
Respuesta del Departamento de Calidad
Dear Sofia,
Thank you for taking the time to share your feedback. We´re delighted to hear that you appreciated our central and quiet location, as well as the cleanliness of our new accommodations. We strive to provide a comfortable and enjoyable experience for our guests. Regarding the space for the double bed, we apologize for any inconvenience caused. Your insights are valuable, and we´ll certainly consider them for future improvements. We appreciate your stay and hope to welcome you back, offering an even more satisfying experience.
Quality Department.
sofá poco confortable
Respuesta del Departamento de Calidad
Estimado Didac,
Agradecemos sinceramente sus comentarios sobre su estancia. Nos alegra que la ubicación haya sido de su agrado. Por otro lado, lamentamos que el nivel de comodidad del sofá no haya sido satisfactorio durante su visita. Valoramos enormemente su retroalimentación, ya que nos ayuda a identificar áreas de mejora para ofrecer una experiencia más placentera a nuestros huéspedes. Tomaremos en consideración sus observaciones para evaluar posibles actualizaciones en las comodidades del apartamento.
Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia mejorada
Departamento de Calidad.
Not possible for early check in.
Respuesta del Departamento de Calidad
Dear Haris,
Thank you for sharing your thoughts on your recent stay in our luxury apartment. We´re pleased to hear that you found it to be a very safe and spacious environment with a full kitchen, which we trust enhanced your overall comfort during your stay. We´re glad you also appreciated the good location.
Regarding early check-in, we understand that this can be a convenient option for our guests, and we apologize that we couldn´t accommodate your request on this occasion. Our check-in and check-out times are typically set to ensure that we have ample time to prepare the apartment for our arriving guests and to maintain the high standards of cleanliness and presentation. However, your feedback is important to us, and we´ll consider ways to improve the flexibility of our check-in process in the future.
We genuinely appreciate your stay with us and your valuable feedback. We hope that any inconveniences were minor in comparison to the positive aspects of your visit, and we look forward to the possibility of hosting you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Hattie,
Thank you so much for your thoughtful review. We´re delighted to hear that you found our apartment to be clean, well-decorated, and conveniently located. Ensuring our guests have a comfortable and secure stay is of utmost importance to us. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
Quality Department.
Als je twijfelt, zou ik toch nog even doorzoeken. Er waren een aantal tegenvallers. Ten eerste lagen er veel zwarte haren in het appartement en zaten er vlekken op de kussens op de bank. Daarnaast was er maar één wc-rol voor de drie dagen dat wij hier waren. Natuurlijk is het een appartement, maar iets meer service zou wel wenselijk zijn, zeker bij een kort verblijf (net als bijvoorbeeld zeep in de keuken). In steden als Sevilla en Córdoba kregen wij deze service wel bij appartementen die we daar boekten. Wanneer je dit aankaart, wordt er geen oplossing geboden (terwijl er wel dagelijks schoonmaak rondloopt in het gebouw). Met iets meer service (volgens mij zijn dit de kosten niet), zouden gasten veel tevredener zijn. Verder is er geen aparte slaapkamer. Het bed staat in de hal tussen de keuken en badkamer in, in tegenstelling tot wat er op de foto´s staat. Achteraf hadden we liever iets verder buiten het centrum in een hotel geslapen waar we makkelijker konden parkeren en bijvoorbeeld ook konden genieten van het zwembad. Als je wel gaat, neem dan niet de parkeergarage waarmee deze accommodatie samenwerkt. Die is zeer moeilijk bereikbaar (je rijdt al snel, via Google Maps, via allerlei straten waar je niet door mag) en ondanks de deal duurder dan bijvoorbeeld Parking Puerta Real.
Respuesta del Departamento de Calidad
Dear Fiona,
Thank you for taking the time to share your detailed feedback about your recent stay in our apartment. We appreciate your positive comments about the cleanliness, modern amenities, and our central location in the heart of the old town.
We deeply regret the inconveniences you encountered during your stay. We take your comments seriously and will use them to improve our services. Cleanliness is a top priority for us, and we will work to address the issues you mentioned above. About services like toilet roll and soap, we usually leave these different amenities in all our apartments as a courtesy for our guests, so we regret that it was not fulfilled in your case. We will work to ensure that this situation does not recur in the future.
Regarding of the bed location, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, where you can see the features of the different areas of the apartment. We deeply regret this misunderstanding. On the other hand, about parking situation, we apologize for any difficulties you faced, being located in the centre of the city, near its numerous monuments, makes it impossible to move freely through the streets, which is why we always try to offer information about the closest and most convenient parking lot to our apartments.
Your insights are incredibly valuable to us, and we will take immediate action to ensure we provide an improved experience for our future guests. We appreciate your understanding and hope you consider staying with us again in the future. Your comfort and satisfaction are of the utmost importance to us.
Quality Department
Respuesta del Departamento de Calidad
Dear Anne-Lena,
We´re truly delighted that you had a pleasurable stay in our beautiful apartment. Being located in the heart of Granada certainly adds to the charm, making it convenient to explore the city on foot. Our staff is dedicated to ensuring our guests have a wonderful experience, and we´re glad you found them to be a great and friendly host.
Your willingness to book our accommodation again for your future visits to Granada is the highest compliment we could receive. We look forward to welcoming you back with open arms.
Respuesta del Departamento de Calidad
Dear Joanna,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We regret that there was a shortage of essential amenities like toilet paper, shower gel, and towels during your visit. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you and your fellow visitors. Despite this, we are glad to know that our team brought you everything that you asked for during your stay to make your experience more confortable.
Your feedback has highlighted areas where we need to be more attentive, and we appreciate your patience in bringing them to our attention. We have already taken steps to improve our inventory management and housekeeping procedures to prevent such inconveniences from happening again.
We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.
Quality Department.
Nada
Respuesta del Departamento de Calidad
Estimada Raquel:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Esperamos tener la oportunidad de alojarle de nuevo pronto.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Anthony,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Respuesta del Departamento de Calidad
Dear Solvei,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
The flat was beautiful and had all the items we needed. It is in the city center close to all the historical attractions. We had a lovely stay and would highly recommend this property!
Respuesta del Departamento de Calidad
Dear Sara,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Jose L.H. Campos
Quality Department Manager
Alojamiento muy recomendable. Ubicación excelente en el centro de Granada, todo muy nuevo y limpio. La cocina y el baño totalmente equipados. La atención recibida también excelente.
Quizá el apartamento se quede un poco pequeño para cuatro adultos, pero para pasar unos días en Granada y conocer la ciudad mas que suficiente.
Respuesta del Departamento de Calidad
Estimada Edurne:
Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
La ubicación y el equipamiento del Depto
Respuesta del Departamento de Calidad
Estimado Hugo:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos agradecidos de que nuestra ubicación céntrica haya contribuido de manera positiva a su experiencia. Nos esforzamos por brindar a nuestros huéspedes una posición privilegiada en la ciudad, ofreciendo comodidad y fácil acceso a atracciones y servicios. Su satisfacción es nuestra máxima prioridad, y esperamos tener el placer de recibirlo nuevamente pronto. Por favor, háganos saber si hay algo más que podamos hacer para mejorar su próxima visita.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimada Mariel:
Gracias por compartir su maravillosa experiencia en nuestro apartamento con otros. Siempre es un placer recibir comentarios positivos sobre nuestras instalaciones y servicios, y estamos encantados de haber hecho de su estancia una experiencia memorable. Esperamos tener el placer de hospedarle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Great location.
Not enough towels. No tissues. Few toiletries provided.
Respuesta del Departamento de Calidad
Dear Maria:
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Ana:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
The double bed could be a little bigger :-)
Respuesta del Departamento de Calidad
Dear Sara,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
The apartment has an excelent location and has all the amenities for an excellent stay. The availability of the team to the various messages sent or phone calls made was excellent.
Respuesta del Departamento de Calidad
Dear Bruno,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
I found it unfortunate they offered a coffee machine in the apartment but no coffee pods for use. If you want to have the windows open at night whilst sleeping it can be noisy from the street.
Respuesta del Departamento de Calidad
Dear Harriet,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear 창호 송,
We thank you for choosing our apartment and for your feedback.
We apologize for the waiting time at the moment of check-in, as it clearly is not common in us such long waiting time. Nevertheless, we are happy that once inside the apartment met all your expectations.
We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Alicia:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Chanil,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear guest,
First and foremost thank you for making us your choice apartment for your stay in Granada. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Alena,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Aucun produit de base pour cuisiner, pas de torchon de cuisine. Lave-vaisselle très petit. Pas de table de nuit.
Respuesta del Departamento de Calidad
Dear Kathleen,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the amenities. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
la ubicacion perfecta. y el apartamento es precioso y tiene de todo
pues con la mala suerte que nos tocó una habitación donde la cama estaba muy cerca de la puerta de entrada, teniamos parejas con niños en las otras 2 habitaciones y se escuchaban todos los gritos y ruidos.
Respuesta del Departamento de Calidad
Estimado Pablo:
Muchas gracias por alojarse con nosotros para su estancia en Granada. Nos alegramos de que haya disfrutado de la ubicación y la decoración del apartamento. Esperamos poder recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Alan,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Apartamento muy limpio.
Por poner un pero el colchón y almohadas están para renovar, no son cómodos.
Respuesta del Departamento de Calidad
Estimado Arturo:
Muchas gracias por este comentario y por sus valiosas críticas constructivas, ya que nos ayudan a mejorar cada día para ofrecer las mejores experiencias. No alegramos de que haya disfrutado de su estancia con nosotros y esperamos nos dé la oportunidad de recibirle de nuevo muy pronto.
Jose L.H. Campos
Director de Calida
Nada.
Respuesta del Departamento de Calidad
Estimada Alexandra:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
En la web todos están definidos como apartamentos, cuando algunos teniendo el mimo precio son estudios. Yo sin saberlo cogí un estudio y ha sido bastante incómodo porque la cama estaba en un pasillo al lado de la puerta. Entraba frío y ruido de la gente que se ponía a hablar en el descansillo. De verdad que una pena porque de haber elegido otro apartamento, la experiencia habría sido excepcional.
Respuesta del Departamento de Calidad
Estimada Laura:
Gracias por sus comentarios e impresiones sobre su estancia. Los apartamentos Zacatín se encuentran localizados en el mismo edificio y es por esto que aparecen como única propiedad. En la página principal aparece un mix de fotos de todos nuestros apartamentos. Una vez el huésped selecciona las fechas en las que desea reservar aparecen los apartamentos disponibles y es aquí, haciendo click en el nombre del mismo donde aparecen las fotos y características de cada uno de los apartamentos. Debido al formato estándar de booking.com no podemos añadir toda la información que deseamos, pero en una de las fotos del apartamento se ve como la cama de la habitación se encuentra en el pasillo.
Le agradecemos que comparta esta información con el resto de la comunidad viajera. Esperamos poder volver a recibirle en uno de nuestros apartamentos pronto.
Jose L.H. Campos
Director de Calidad
Bed is small and the bedroom is also small.
Respuesta del Departamento de Calidad
Dear Erin, thank you very much for sharing your opinión. We are delighted to know that your stay was enjoyable one and we look forward to meeting you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Andrea, thank you very much for choosing our apartment for your stay in Granada anf for sharing your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias Dayana por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Appartamento molto curato, luminoso e attrezzato con ogni elettrodomestico. Posizione centrale. Vicino a tutte le vie dei negozi e ristoranti. L´auto si può parcheggiare in un parcheggio a pagamento convenzionato. Elvira ci ha dato tantissimi consigli su cosa visitare e dove mangiare.
Respuesta del Departamento de Calidad
Thank you Daniele for your kind review , we are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your kind feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Esther, le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento, es un gran elogio para nosotros ya que nuestro objetivo es que nuestros clientes se sientan como en casa.
Estamos muy contentos de leer que le gustó el apartamento y esperamos tener la oportunidad de volver a vernos en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you very much for your positive feedback. We highly appreciate your detailled comments regarding your stay and your personal experience.
It is such a pleasure to know that you had a memorable and comfortable stay with us, and we hope to have the opportunity to welcome you again in our apartments.
Aija T.
Quality Department
Ubicación perfecta en el corazón de la ciudad, con todo tipo de tiendas y restaurantes cerca. Alojamiento super nuevo y equipado, todo limpio, muy cómodo y silencioso a pesar de ser céntrico.
El parking es complicado, el alojamiento está en una zona rodeada de calles restringidas al tráfico (solo para residentes). Hay que pagar parking o zona azul.
Respuesta del Departamento de Calidad
Gracias por su visita y sus comentarios.
Nos alegra saber que los aspectos más destacados de su estancia fue la excelente ubicación, limpieza y comodidad del apartamento.
Nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. La próxima vez, por favor no dude en ponerse en contacto con nuestro equipo para toda la información necesaria sobre su llegada al apartamento en coche, le indicaremos la forma mas cómoda para acceder a la zona.
Una vez más le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you for your review regarding your stay with us. We appreciate your highlights on the excellent location of the apartment.
We hope to see you again in the future.
Aija Teilane
Quality Department
La ubicación
No tenía calefacción en el baño, no funcionaba el secador de pelo y el agua de la ducha salía caliente únicamente al primero o segundo que se duchara en cuanto entraba el tercero ya no tenía.
El apartamento es una auténtica monada, pero la ubicación es lo mejor, todo está cerca y es muy cómoda la estancia .. Y aunque está en pleno centro, por las noches no hay ruido. El servicio es inmejorable , Elvira contesta al momento y te soluciona lo que necesites y Montse también es muy agradable.
Respuesta del Departamento de Calidad
Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Por otro lado, le damos las gracias por destacar la amabilidad de nuestro personal, ellas son la principal fortaleza de nuestros apartamentos. Felicitaremos a nuestras compañeras en su nombre por la contribución que han llevado a cabo para su bienestar durante su estancia entre nosotros.
Una vez más le agradecemos su amable opinión y esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
In particolar modo la posizione e la cura nel dettaglio dell´appartamento, l´arredamento scelto con cura e gusto. Il bagno con bidet.
Avrebbe potuto, visto l´alta qualità dell´arredamento, mettere a disposizione degli ospiti una macchina per fare il caffè, qualche bottiglia d´acqua, te...all´arrivo in appartamento. Scarsa la quantità di doccia schiuma...C´erano due pezzi già aperti, noi eravamo in quattro. La tv nel lato notte non funzionava. Una mappa della città con qualche consiglio su dove mangiare bene per esempio.
Insuficiente aislamiento acústico. Zona muy concurrida de noche. Sofá cama mejorable aunque suficiente para niños.
Respuesta del Departamento de Calidad
Le damos las gracias por compartir su opinión sobre su estancia con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad