Éste estudio de diseño exclusivo se encuentra en la planta baja de un edificio totalmente renovado, situado en la calle Horno Marina, a escasos metros de la Catedral de Granada.
Al entrar nos encontramos una estancia luminosa en la que destacan sus dos columnas que separan la zona de estar del área de descanso. La zona de estar está equipada con todo lo necesario para garantizar una estancia relajante y placentera. Una Smart TV, y un sofá cama cuya comodidad asegura noches de descanso o momentos de lectura y relajación. La cocina, abierta y totalmente equipada, ofrece los más modernos electrodomésticos y utensilios para su uso, integrándose perfectamente con el comedor. La zona de descanso consta de una cama doble de 150x200 que invita al descanso profundo tras un día de trabajo o tras explorar la ciudad. Al final de la misma se encuentra el baño completo con ducha con todo lo equipado necesario para el uso del mismo.
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. 5€ por maleta y día.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Suite Horno Marina 1
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Respuesta del Departamento de Calidad
Dear Shan,
We sincerely thank you for sharing your experience with us. We are pleased to know that, overall, the apartment complex met your expectations.
We regret that your stay was not completely satisfactory due to the location of your apartment on the ground floor. We understand that the lack of natural light due to the closed blinds and the noise caused by the proximity to the main door may have caused some inconvenience. As part of our commitment to providing the best possible experience, we ensure that all our apartments have good soundproofing. However, we are aware that occasional situations may occur. We deeply value your feedback, and we take it very seriously. Rest assured, we will review this aspect to make the necessary improvements and ensure that this does not pose a problem for future stays.
We appreciate your observations, which will undoubtedly help us continue to improve. We hope your overall stay was pleasant and look forward to offering you a more enjoyable experience on a future visit.
Respuesta del Departamento de Calidad
Dear Nancy,
Thank you for your kind words. We are delighted to hear that you found the apartment beautiful and well-equipped. Your recommendation is greatly appreciated.
Respuesta del Departamento de Calidad
Estimado Alicia,
Muchas gracias por su comentario. Nos alegra saber que tuvo una experiencia tan positiva. Será un placer recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Lorena,
Thank you for your kind words and for sharing your experience. We´re delighted to hear that you enjoyed your stay and found the location and atmosphere of our place to be amazing.
We appreciate your feedback regarding the check-in process and the lower-floor room blinds. Your comments help us enhance the experience for future guests.
It would be a pleasure to host you again on your next visit to Granada.
Respuesta del Departamento de Calidad
Estimada Laura,
Agradecemos mucho sus comentarios positivos y nos complace saber que el apartamento cumplió con sus expectativas en cuanto a su estado y veracidad.
En cuanto al tema del ruido, lamentamos cualquier inconveniente que haya podido experimentar. Siempre nos esforzamos por ofrecer los más altos estándares de calidad y tratamos de proporcionar una buena insonorización. Sin embargo, al estar ubicados en una zona tan céntrica, en épocas de festividades o durante los fines de semana, el centro de la ciudad puede ser más concurrido de lo habitual.
A pesar de esto, le aseguramos que revisaremos este aspecto para determinar las medidas necesarias para mejorar la experiencia y disfrute del descanso de nuestros huéspedes, ya que es nuestra mayor prioridad.
Nos alegra saber que, a pesar de este inconveniente, todo lo demás fue de su agrado. Esperamos poder darle la bienvenida nuevamente y ofrecerle una experiencia aún más satisfactoria en el futuro.
- Le personnel est sympathique - La localisation est top - L’appartement est très bien placé
- l’appartement est terriblement bruyant, très difficile de dormir - contrairement à ce qui est indiqué ce n’est pas un lit double mais 2 lits simples - la porte de la douche ne ferme pas bien - obligation de garder les volets fermés sinon toute la rue vous voit - ils prennent vos données bancaires sans l’avoir précisé au moment de la réservation - plusieurs intermédiaires en plus de booking ; désagréable à gérer pour des vacances - plus de 50€ de frais de ménages renchérissent beaucoup le coût de l’hébergement
Respuesta del Departamento de Calidad
Dear Gregoire,
We sincerely appreciate you taking the time to share your experience. We are delighted to know that our staff´s attention and the apartment´s prime location met your expectations, and we value your constructive feedback, which allows us to continue improving.
We apologize for any inconvenience related to noise. Given our central location, particularly on weekends or during local festivities, there may be increased activity in the area. However, our commitment to guest comfort is a top priority, and we are continuously working on soundproofing our apartments to ensure a peaceful stay. We will also take your comments into account to make further improvements in this area.
Regarding the bed arrangement, as shown on our website and in the photos, the apartment has two individual beds, allowing our guests flexibility in how they choose to use them. We strive to be as transparent as possible to ensure guests have all the information needed before booking.
As for the credit card details request, this is detailed in the booking information as a standard requirement. Your card will not be charged; it is used solely as a guarantee to ensure the apartment’s condition is maintained.
We also apologize for any inconvenience caused by the shower door or the blinds, and we will review these aspects to implement improvements.
Regarding the costs, we understand your perception of the cleaning fee, which is necessary to maintain the quality of our services. We hope that, overall, your stay was positive and that you enjoyed both the apartment and the city. We would love the opportunity to welcome you again and exceed your expectations on a future visit.
Quality Department
Respuesta del Departamento de Calidad
Dear Alban,
We sincerely thank you for your feedback and are glad to hear that you found our place charming.
We are sorry for any inconvenience you experienced with the noise. We take the soundproofing of our flats very seriously and we assure you that we will review this aspect to make the necessary improvements to avoid similar situations in the future.
Regarding the musty smell, we regret that this has caused you any problems and we assure you that we will address this issue as quickly as possible.
Thank you again for your valuable comments and we look forward to welcoming you again on your next visit.
Respuesta del Departamento de Calidad
Dear Bohui,
We sincerely appreciate your kind review and are pleased to hear that you enjoyed your stay with us, as well as the excellent location of our accommodation near the cathedral. We are also glad that you were satisfied with the attention you received from our team to attend to your needs in a prompt and efficient manner.
We are sorry if the noise caused you any inconvenience during your stay. We appreciate your feedback and assure you that we take the soundproofing of our flats very seriously. We will review this aspect carefully to make the necessary improvements and ensure a more comfortable experience for our future guests.
Thank you again for your feedback and we look forward to welcoming you on your next visit.
Respuesta del Departamento de Calidad
Dear Carlos,
Thank you very much for your review of your recent stay at our establishment. We are pleased to hear that you enjoyed the convenience of our location.
We look forward to having the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Estimada Graciela,
Le agradecemos profundamente su amable comentario. Nos complace saber que la ubicación céntrica, así como su correspondencia con las fotografías publicadas, cumplieron con sus expectativas. Asimismo, nos alegra que la atención brindada por nuestro personal haya sido de su agrado y que su estancia haya sido cómoda.
Apreciamos su recomendación y sus elogios hacia nuestro espacio, y esperamos tener el placer de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Juliana,
Thank you very much for your kind words. We are pleased to hear that you had such a positive experience and that the communication, as well as the information provided on parking and tours, was to your liking. We are glad that you enjoyed the location and that the flat met your expectations in terms of comfort and cleanliness. Our goal is always to make our guests feel at home. We really appreciate your recommendation and look forward to welcoming you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Rachel,
We sincerely thank you for your detailed comment. We are pleased to know that the apartment respected your expectations and that you enjoyed its cleanliness, comfort and excellent location. It is a pleasure to know that you had a pleasant stay.
Regarding the check-in process, we thank you for your understanding. Our check-in time is from 3 p.m., and we are glad that we were able to accommodate your arrival time and that you were able to leave your luggage while our staff finished cleaning. We always strive to accommodate our guests´ arrival times and, if possible and if the apartment is ready, to give you the opportunity to check in at that time. However, on this occasion, the apartment was not completely ready before the stipulated check-in time, which would explain your experience.
We hope this was not an inconvenience and that our facilities were to your liking. We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Talha,
Thank you very much for your positive feedback. We are glad to hear that you and your wife enjoyed your stay, as well as the apartment’s spaciousness and central location, just as shown in the photos.
Regarding the ceiling leak, we sincerely apologize for any inconvenience this may have caused. Once we were informed of the issue, we did everything possible to address it as quickly as possible. Nevertheless, we regret any discomfort it may have caused and are pleased to hear that it wasn’t a major issue for you.
We truly appreciate your valuable feedback and hope to welcome you again in the future, offering you an even better experience.
Respuesta del Departamento de Calidad
Dear Noémie,
Thank you very much for your excellent review. We are very happy to hear that the accommodation fully met your expectations and that both the decor and layout were to your liking. We are pleased to hear that you enjoyed the comfort and privileged location. It is great that the communication was smooth and that the treatment received was satisfactory. We look forward to welcoming you back to Granada in the future.
Respuesta del Departamento de Calidad
Dear Raissa,
Thank you very much for your kind review. We are glad to hear that you enjoyed the location and felt welcome and that you found the advice offered useful. We are also pleased that you found the flat so nice and would recommend it. We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Estimada Aranza,
Muchas gracias por su comentario tan positivo. Nos alegra saber que el apartamento superó sus expectativas y que encontró el espacio impecable. Es un placer saber que la ubicación, cercana a los puntos turísticos y a la vez tranquila, contribuyó a una experiencia agradable.
Agradecemos su recomendación y estaremos encantados de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Pierre,
Thank you very much for your review. We are glad to hear that you enjoyed your stay in the flat and that the location in Granada was to your liking.
We are sorry if you experienced any inconvenience that may have affected your light sleep. We take the soundproofing of our properties very seriously and if any noise from outside, beyond our control, caused a disturbance, we apologise. We appreciate your feedback as it helps us to identify areas for improvement. Please be assured that our team will review your feedback and implement improvements.
We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Estimada Cristina,
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Respuesta del Departamento de Calidad
Dear Stephanie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Estimado Alejandro:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Suratsawadee,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Quality Department
Respuesta del Departamento de Calidad
Dear Ahsan,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
aufgrund der Erdgeschosslage dunkel, Fenster zur Straße wollten wir nicht öffnen, zum Innenhof war die Möglichkeit gegeben. Bad, Handtücher ließen sich nicht trocknen. Im Winter kann nur über die Klimaanlage geheizt werden.
Respuesta del Departamento de Calidad
Dear Harlad,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the location and our communication, and that you found the apartment pleasantly cool during the summer.
We encourage all our guests to visit our website, where we provide detailed information and images of our various accommodations. This allows you to select from a wide range of options that best meet your personal preferences and needs. We will take your feedback into consideration for future improvements.
We strive to provide comprehensive and transparent information about each of our apartments on our website to help our guests make well-informed decisions.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.
Respuesta del Departamento de Calidad
Dear Femke,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodation is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Gretchen,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Respuesta del Departamento de Calidad
Dear Mara,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Respuesta del Departamento de Calidad
Dear Tom,
thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Gayl,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Respuesta del Departamento de Calidad
Dear Rabea,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Respuesta del Departamento de Calidad
Estimada Hind:
muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Respuesta del Departamento de Calidad
Dear Begüm,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.