Lujoso dúplex ubicado en el corazón de una de las zonas más prestigiosas de la ciudad, este lujoso dúplex le invita a experimentar un alojamiento excepcional. Al cruzar su puerta, será recibido por la habitación principal, elegantemente amueblada con una cama de matrimonio de 150x200, complementada por un amplio ventanal que garantiza luminosidad y un generoso armario para su comodidad.
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Dúplex Catedral 301
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Respuesta del Departamento de Calidad
Dear Gijs,
Thank you very much for taking the time to share your experience and for your kind words about our accommodation. We are happy to hear that you enjoyed the spaciousness, the excellent location in the heart of the city, and the amenities we offer, such as the rooftop terrace with the jacuzzi.
Regarding the jacuzzi, we sincerely apologize for any inconvenience this may have caused. We are surprised, as this is not a common issue. We appreciate your feedback, which we will take into account for future improvements. It is also worth mentioning that our team is always available to assist our guests at any time and resolve any issues during their stay.
As for the smell in one of the bathrooms, we deeply regret any discomfort this may have caused. This situation could be due to external factors, such as weather conditions. However, we always pay special attention to these details to avoid any inconveniences for our guests. We will take your comment as an opportunity to strengthen our processes and ensure this does not happen again.
Regarding the elevator, it operates using personal codes that are only provided to our guests, with the aim of offering total privacy. We regret if this design was not fully to your liking, and we appreciate your understanding.
Once again, we thank you for your comments and for recommending us. We look forward to the pleasure of hosting you again in the future and providing an even more satisfying experience.
Respuesta del Departamento de Calidad
Dear Jo,
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you had a fantastic stay and that the accommodation exceeded your expectations in terms of quality and comfort. We are also glad that the central location made it easy for you to explore the area.
Your recommendation means a lot to us, and we truly appreciate your positive feedback. We look forward to welcoming you back in the future and providing you with another memorable stay.
Respuesta del Departamento de Calidad
Dear Marleen,
Thank you for your kind comment. We are pleased to hear that you enjoyed your stay in the apartment and that the location, as well as the amenities, met your expectations. We are glad to know you had an excellent experience in Granada.
It would be a pleasure to host you again on your next visit.
Excellent location, in the dead center of the old town. The apartment seems to be new and pretty comfortable.
The first bedroom is right in front of the elevator. The layout is kind of strange. Might be better if the dining table is placed here and move the bed on the other side near the stairs going to the room upstairs.
Respuesta del Departamento de Calidad
Dear Neveriza,
We sincerely thank you for your kind comments. We are pleased to know that the apartment´s location was perfect for exploring Granada and its surroundings, and that you found the apartment comfortable and in good condition.
Regarding the layout, we regret that it was not to your complete satisfaction. We understand that the arrangement of spaces may not be to everyone´s liking, and we appreciate your suggestions to improve the layout. We will take your recommendation about the placement of the table and the bed into account for future improvements.
We hope that, overall, your stay was enjoyable, and we greatly appreciate your valuable feedback. It will help us continue improving. We look forward to welcoming you again in the future.
Quality Department
La situation en centre-ville !
Accueil décevant ! Pas d’accueil le soir ,pas de contact lorsqu’on arrive après 21h! Les langues parlées ne sont celles dans le descriptif de l’appartement ! Problème odeur d’égout dans la cuisine du haut !
Respuesta del Departamento de Calidad
Dear Sabine,
We sincerely thank you for your feedback and for highlighting the excellent location of the apartment in the heart of the city.
Regarding the check-in experience, we are quite surprised by your comment. Even though your arrival was after 9:00 PM, our team was available to carry out the check-in procedure as usual. We strive to always be accessible to assist our guests. We regret if this was not perceived as expected and if our team did not speak your language. Nevertheless, we hope the process was smooth. About the language detail in our listing, we want to inform you that it has been corrected, and we appreciate your observation.
As for the odor in the kitchen, we apologize for any inconvenience this may have caused. Such situations can sometimes be due to external factors, like weather conditions, but we have taken note of the issue to identify and implement necessary improvements to prevent it from affecting future guests.
We thank you once again for sharing your experience, and we look forward to the opportunity to welcome you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Iana,
We sincerely thank you for your very positive review. We are pleased to hear that everything was perfect during your stay and that you enjoyed the amenities of the flat, including the jacuzzi on the terrace.
We look forward to welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Victoria,
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay in Granada and that our property met your expectations. It is a pleasure for us to offer properties that combine luxury and excellent value for money, and we are glad to hear that you were satisfied with the space.
We look forward to the pleasure of welcoming you again in the future.
Asansörün doğrudan yatak odasına açılması rahatsız edici
Respuesta del Departamento de Calidad
Dear Emre,
We greatly appreciate your kind comments about our central location and facilities. We are pleased that these aspects were to your liking.
We sincerely regret that the provision of the direct lift to the bedroom was not entirely to your convenience. We greatly value your feedback as it helps us to identify areas of improvement for future stays.
Thank you again for your time and for your preference. We look forward to the opportunity to welcome you again.
Quality Department
Beautiful and tastefully decorated apartment, close to everything including a multi storey parking. Good choice of restaurants.
There was a smell in the bathroom near the living room, we assumed it was due to drainage of an old building.
Respuesta del Departamento de Calidad
Dear Kalaivani,
We sincerely appreciate your kind comments. We are pleased to know that you found the apartment beautiful and well-decorated, and that the location and nearby options, such as parking and restaurants, were to your liking.
Regarding the odor you mentioned in the bathroom, we regret any inconvenience this may have caused during your stay. Such situations can sometimes be due to external factors such as the weather. Nevertheless, we appreciate your observation and will take note of it to review the situation and ensure it does not happen again in the future.
We look forward to the pleasure of welcoming you again and hope your next stay will be even more enjoyable.
Quality Department
Stayed in the maisonette and it is in the perfect location. Decor is lovely and beds are very comfortable. Kitchen equipped with everything you need - could maybe have an extra kettle on the top floor in order to make a hot drink without disturbing the guests on the lower floor as the bedroom is right next to the kitchen. The hot tub is an added luxury which we used every night overlooking the cathedral. Excellent communication from the host throughout. Even though you’re in the centre, there is no noise from outside. Alhambra is only a 20-30 min walk away (uphill) but definitely worth it.
Nothing
Respuesta del Departamento de Calidad
Dear Louise,
Thank you very much for sharing your experience and for your kind words. We are pleased to hear that you enjoyed a pleasant stay with friends in our duplex, appreciating the location as well as the comfort of the beds and the kitchen equipment. We are glad to hear that the whirlpool bath and views of the cathedral were a special touch to your stay.
We appreciate your suggestion about the extra kettle on the top floor; we will consider this option. We are equally pleased that the tranquility of the space and the proximity to the Alhambra contributed to a memorable experience.
We look forward to the opportunity to welcome you back and provide you with another wonderful stay.
Quality Department
The location was the best part about this apartment. Had lots of room with three bedrooms.
Lots of broken items that even after we contacted the host many times were never fixed. They told us they were too busy with other problems and didn’t know when they could get to us. Here’s a summary of items: Broken safes Broken toilet paper holder Snot on walls in the bathroom No instructions on keyless entry Wrong Wi-Fi instructions Clogged sink in bathroom Broken drawer in bathroom No hooks in bathroom No instructions on the appliances Lots of wasted open space in the apartment but not enough space for clothes TV in wasted space with no way to sit and watch it. Salt and pepper shakers are empty Kitchen tap is very loose at the base and would bend when trying to turn on. They need to have proper instructions for all of their appliances and make sure that when we check in the host takes her time to shows us how the Wi-Fi works because she gave us the wrong information.
Respuesta del Departamento de Calidad
Dear Giovanni,
Thank you for your feedback. We are pleased to hear that you enjoyed the location and the modern architecture of the apartment. We truly appreciate you sharing your thoughts on the space and layout.
However, we sincerely apologize for the inconveniences you encountered during your stay. It is always our priority to ensure that everything is in perfect condition for our guests, and we deeply regret that several issues were not addressed promptly. We understand how important attention to detail is and we regret that we did not meet your expectations in this regard.
Regarding the maintenance issues you mentioned, we have taken note of each point and will ensure that these are addressed as soon as possible. We acknowledge the importance of clear and correct instructions for appliances and other amenities, and we will review and improve this aspect to ensure a smoother experience for future guests. Please be assured that we take all feedback seriously and will make the necessary improvements.
We are truly sorry that your stay did not fully meet your expectations, but we appreciate your constructive comments, which will help us enhance our services. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.
Respuesta del Departamento de Calidad
Estimado Cristian,
Le agradecemos mucho su comentario. Nos alegra saber que disfrutó de la magnífica ubicación en el centro de Granada y que el apartamento haya sido de su agrado. Apreciamos también sus palabras sobre nuestro personal, quienes siempre se esfuerzan por ofrecer la mejor experiencia posible.
Esperamos recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Jessica,
Thank you very much for your positive comments about our flat and its excellent location in the centre of Granada. Regarding your comment about the privacy in the master bedroom, we are sorry to hear that you were not completely satisfied. However, we are glad to hear that the upstairs bedroom met your expectations in this regard.
Thank you again for your kind words and for recommending our accommodation. We hope to have the opportunity to welcome you again in the future.
Respuesta del Departamento de Calidad
Estimada Sonia,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Respuesta del Departamento de Calidad
Estimado Toni:
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
We verbleven begin augustus voor 2 weken in de maisonnette. We werden hartelijk welkom geheten door Elvira, die ons leuke tips gaf voor bezienswaardigheden in Granada (o.a. Albaicín!) en ook vertelde waar we onze auto goedkoop konden parkeren. De accommodatie was precies zoals op de foto´s en voldeed volledig aan onze verwachtingen. Mooi, schoon en comfortabel. De jacuzzi was groot genoeg en een mooi pluspunt. Verder lag de accommodatie zeer gunstig, midden in het centrum en op loopafstand van leuke winkelstraten en eetgelegenheden.
In één van de badkamers beneden kwam af en toe een vieze geur, maar dat gebeurde slechts 2 of 3 keer tijdens ons verblijf.
Respuesta del Departamento de Calidad
Dear Ramatu,
Thank you very much for sharing your very detailed and positive experience of your stay in our flat. We are glad to hear that both the location and amenities of the property respected your expectations and that you enjoyed the jacuzzi and our staff´s advice on exploring Granada.
We regret any inconvenience you may have occasionally experienced with the smell in one of the bathrooms. We appreciate you mentioning this, as your feedback allows us to identify areas for improvement. Our team is already reviewing what happened to ensure that situations like this do not happen again in the future.
We thank you again for your kind words and would love the opportunity to welcome you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Estimado Alejandro,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Respuesta del Departamento de Calidad
Dear Chrystelle,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Respuesta del Departamento de Calidad
Dear Kate,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Excellent location. Close to everything. Very modern and new
Tiny bathrooms. Living space small especially if using sofa for bed
Respuesta del Departamento de Calidad
Dear Sevan,
Thank you very much for your review. We are glad to hear that you enjoyed your stay, the cleanliness and the central location of our accommodation. We are pleased that you found the location excellent, close to everything, and that you appreciated the modern and new design of the flat.
We sincerely regret that the size of the bathroom and living room did not respect your expectations. We try to be as honest as possible in our descriptions and photos of our flats.
We are very grateful for your feedback and hope that, despite these inconveniences, you enjoyed the flat and that we will have the pleasure of welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Katie,
Thank you for your kind comments regarding our apartment, its cleanliness, and its location. We are thrilled to hear that you had a comfortable stay with us. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Christopher,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Estimada María:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Respuesta del Departamento de Calidad
Dear Allyson,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Respuesta del Departamento de Calidad
Dear Abigail,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Respuesta del Departamento de Calidad
Dear Josephine,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sarah,
Thank you for taking the time to provide such detailed feedback on your recent stay with us. We are delighted to hear that you and your family enjoyed our prime location, comfortable beds, and the relaxing jacuzzi after your city explorations. It is also wonderful to know that you found our check-in and check-out process convenient and appreciated the professionalism and responsiveness of our hosts.
We sincerely apologize for the inconveniences you experienced during your stay.
Please rest assured that we will address the need for sun-blocking blinds in the upstairs bedroom to ensure a more restful morning for our guests. Additionally, we will investigate and resolve the source of the smell from the bathroom to prevent this from occurring in the future.
We appreciate your understanding and your willingness to recommend our property despite these issues. Your feedback helps us improve, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay.
Respuesta del Departamento de Calidad
Dear Paul,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Respuesta del Departamento de Calidad
Dear Valerie,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
The jacuzzi never heated up despite the fact that we called the technician so we were not able to use it and it was disappointing. One of the showers was smelly
Respuesta del Departamento de Calidad
Dear Antonia,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our apartment centrally located with a comfortable bed and pleasing decor.
We apologize for the inconvenience you experienced with the jacuzzi not heating up despite our efforts to address the issue promptly. We were informed about the problem at 8:30 PM, which unfortunately made it challenging to arrange immediate assistance. However, we promptly dispatched a technician the following day, who confirmed that the jacuzzi was in perfect working order.
Regarding the issue with the smelly shower, we sincerely apologize for the inconvenience. We wish we had been notified during your stay so that we could have addressed it promptly. Please know that we have a 24-hour team available to resolve any issues that may arise.
We appreciate your valuable feedback and hope that despite these challenges, you were able to enjoy your overall stay with us. we would be grateful for the opportunity to welcome you back in the future and provide you with a more seamless experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Alan,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Respuesta del Departamento de Calidad
Estimado Jose,
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Respuesta del Departamento de Calidad
Dear Ramya,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Respuesta del Departamento de Calidad
Dear Cristoph,
We´re sorry for the inconvenience you faced due to the unpleasant smell during your stay at Catedral 301 in Granada. Ensuring a fresh and inviting environment is important to us, and we deeply regret any discomfort you experienced. We´re actively addressing this issue to prevent its recurrence and to maintain the high standards of cleanliness we hold. Your feedback is appreciated, and we hope to provide you with a more pleasant stay on your next visit.
Respuesta del Departamento de Calidad
Dear Pierre-Antoine,
Thank you for taking the time to share your feedback with us regarding your recent stay in our apartment in the center of Granada. We´re delighted to hear that you found the location convenient and enjoyed the pleasant terrace. We´re also glad to hear that you found our communication satisfactory and that you found the accommodation clean.
We regret to learn that the duplex layout did not entirely meet your expectations. At our company, we strive to be transparent with our guests by providing detailed information about the features and layout of the apartment on our website, this information is available before making any reservation to avoid any confusion regarding it, and so that our guests can make informed decisions.
Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Luis,
Thank you for sharing your positive feedback with us. We´re thrilled to hear that you enjoyed our central location, with convenient access to local attractions and restaurants. It´s wonderful to know that you had a great experience. We look forward to hosting you again in the near future.