Este encantador apartamento está ubicado a los pies de la Alhambra, y en el podrá pasar unos días de ensueño disfrutando de patios típicos granadinos, piscina exterior y con unas prestaciones de lujo.
El Carmen al completo es una antigua construcción, con más de 150 años de historia, y que acaba de ser totalmente rehabilitada. Se ubica en el histórico barrio del Realejo, conocido por sus tapas y su encanto, a 15 minutos a pie de la Alhambra y del centro de la ciudad, con transporte público próximo.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. De 11:00h a 15:00h. Incluido en el precio.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento Carmen San Ignacio I
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Respuesta del Departamento de Calidad
Dear Alan,
Thank you for your wonderful review. We are delighted to hear that you enjoyed the space, the comfortable beds, and the spacious bathrooms. It’s great to know that the private courtyard added to your experience, and that the location was convenient for exploring the city and visiting the Alhambra.
We appreciate your recommendation and hope to welcome you back in the future.
Everything
Respuesta del Departamento de Calidad
Dear Jelle,
Thank you for your enthusiastic feedback. We are delighted to know that you had such a positive experience with us. Your kind words inspire us to continue providing exceptional service and memorable stays for all our guests.
We look forward to welcoming you back in the future for another amazing visit.
Quality Department
Respuesta del Departamento de Calidad
Dear Deividas,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you enjoyed our spacious courtyard, the pool, and the comfortable areas designed for relaxation. It’s wonderful to know that you found the interior beautiful and cozy as well—creating a welcoming and pleasant atmosphere for our guests is always our priority.
We truly appreciate your comments and look forward to the opportunity to welcome you back for another enjoyable stay.
Quality Department
Everything was impeccable and the host really nice
All was excellent
Respuesta del Departamento de Calidad
Dear Carolina,
Thank you very much for your kind words. We are glad to know that both the comfort and ambience, as well as the attention of the host, were to your liking. It is a pleasure for us to provide a service that meets your expectations and that you had an excellent stay.
Thank you again for your valuable feedback. We look forward to welcoming you again in the future.
Quality Department
Las instalaciones!
Respuesta del Departamento de Calidad
Estimado Lionel,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que ha encontrado una excelente relación calidad-precio y que las instalaciones fueron de su agrado.
Agradecemos su opinión y esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Sandra,
Thank you for your kind and thoughtful review. We are thrilled to hear that you had such a positive experience and enjoyed the apartment’s decor, comfort, and peaceful location. It´s great to know that you had a restful sleep and appreciated the terrace, outdoor pool, and the convenience of the included parking space.
We are so glad that your stay was enjoyable, and we would be happy to welcome you back whenever the opportunity arises.
Respuesta del Departamento de Calidad
Dear Angela,
Thank you for your kind feedback. We are delighted to hear that you found the apartment well-equipped with great facilities and that its location allowed for easy access to both the Alhambra and the city center.
We truly appreciate your recommendation and would be pleased to welcome you again in the future.
Location, parking garage, Apple TV, beds were good,
The soap, could you make it any smaller, BR smell moldy, paper towels would be nice, key design for exit terrible leaving front door unlocked,, watered down dish water, QR code on wall was all advertising no information, no map of area, pictures did not represent the apartment.
Respuesta del Departamento de Calidad
Dear Squeo,
Thank you very much for your feedback and observations. We are glad to hear that you appreciated the location, the garage, the television, and the beds in our apartment.
Regarding the soap size, we regret if it did not meet your expectations. We always strive to offer such amenities upon arrival to make our guests feel welcome. We appreciate your comment and will take it into consideration.
Concerning the key design, we were surprised by your remark, as we take the security of our guests very seriously, as it is our top priority. However, we will review this aspect to make any necessary improvements.
We sincerely apologize for any inconvenience caused by the diluted water and the moldy smell. We are pleased to inform you that these issues have been resolved satisfactorily.
As for the photos, we regret that they did not meet your expectations. We always aim to be as honest and transparent as possible in the information we provide, so our guests can make informed decisions when booking. Nevertheless, we will review our images to ensure they represent the apartment in the best possible way.
Finally, regarding the information provided, we regret that it was not to your complete satisfaction. Please note that our team is always available to offer any necessary information to our guests and assist them with anything they may need.
Thank you once again for your feedback, which helps us continue to improve. We hope to welcome you back in the future.
Quality Department
It was clean and tidy and in a good position to visit the centre and Alhambra.
Only complaint would be that it wasn’t ready for us when we arrived as it was still being cleaned after 3pm
Respuesta del Departamento de Calidad
Dear Anne,
Thank you very much for your kind comments. We are pleased to hear that you enjoyed your stay and are considering staying with us again. We pride ourselves on providing a clean, tidy space in a prime location for visiting the centre and the Alhambra.
We sincerely regret any inconvenience you experienced due to the slight cleaning delay at the time of your arrival. We appreciate your observation, and would like to assure you that this situation does not reflect the usual quality of our services, as it is not a common occurrence. We will take your comments under advisement and will carefully review our processes to ensure that this type of unusual situation does not occur in the future.
We look forward to welcoming you back very soon.
Quality Department
Pues en resumen la ubicación muy buena puedes ir al centro andando o en bus. La limpieza, el menaje y los lavabos perfectos.
Nada significativo.
Respuesta del Departamento de Calidad
Estimado Daniel,
Nos alegra saber que disfrutó de su estancia en nuestro apartamento en Granada y que encontró nuestra ubicación conveniente para explorar la ciudad. Gracias por su amable reseña y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Departamento de Calidad
Fantastyczne i niesamowite miejsce.Jak w bajce.Czystosc i wygodą na najwyższym poziomie.
Respuesta del Departamento de Calidad
Dear Grzegorz,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Quality Department
Respuesta del Departamento de Calidad
Dear Susie,
Thank you very much for your kind review. We are pleased to hear that you had a fabulous stay and that you enjoyed the spacious and clean space as well as the excellent location. We also appreciate your appreciation of our communication and are glad you enjoyed it.
We look forward to welcoming you back in the future.
Le logement du bas manque un peu de lumière, mais ce n´est franchement pas gênant dans la mesure où il y a cette grande terrasse et espace piscine qui compensent.
Respuesta del Departamento de Calidad
Dear Emeline,
We sincerely thank you for your positive comments about the communication of the accommodation, the pool and the equipment, as well as for appreciating the provision of towels for the pool.
We regret that the lack of light downstairs was not to your complete satisfaction, but we are glad to hear that this was not an inconvenience and that you were able to fully enjoy the terrace and pool area.
We look forward to welcoming you again in the future.
Quality Department
Instalaciones en general , baños en cada habitación, mucha presión en la ducha , dormitorios muy independientes con colchones confortables menaje muy completo , cargador de coche eléctrico a 4 kW, piscina muy agradable, cerca del centro de Granada ( unos 10 minutos ) , Climatización centralizada muy agradable.
Por poner algo, prefiero que en las ventanas, haya persianas o cortinas opacas para evitar la entrada de luz, detalle que en nada quiero empañe la categoría del alojamiento.
Respuesta del Departamento de Calidad
Estimado Luis Miguel,
Muchas gracias por sus amables comentarios sobre nuestras instalaciones. Nos alegra saber que disfrutó de la comodidad del apartamento y la completa equipación de este. También nos complace que haya apreciado la piscina, la cercanía al centro de Granada, y la climatización centralizada.
Le agradecemos sinceramente su recomendación respecto a las ventanas. Valoramos mucho sus sugerencias y las tendremos en cuenta para futuras mejoras.
Una vez más, gracias por su tiempo y comentarios. Esperamos tener el placer de alojarle nuevamente en el futuro.
Departamento de Calidad
Erg mooi onderhouden appartement met alles er op en er aan. Hygiëne was er top. Fijn zwembad en mooie binnenplaats. Goede en snelle connectie met de host.
lastig te bereiken met een 6 persoons bus daardoor vaak de taxi moeten pakken ipv onze eigen auto verder reizen.
Respuesta del Departamento de Calidad
Dear Daniel,
Thank you very much for your kind comments about the flat. We are glad to hear that you found everything in perfect condition, that the cleanliness was to your liking, and that you enjoyed the pool, the beautiful courtyard, and the prompt communication with our team.
We are sorry if you had any difficulty driving your minibus to the flat. It is important to keep in mind that we are in a privileged and historic location, where the narrow streets are part of the charm of the city. However, we apologise if this was not to your satisfaction.
Once again, we thank you for your comments and hope to have the pleasure of welcoming you again in the future.
Quality Department
Mycket fräscht och välutrustat boende. Vackert inrett med en underbar innergård och fint poolområde. Tyst och privat men ändå centralt beläget nära bussar, restauranger, Alhambra och supermarket. Bra kommunikation med värden inför vistelsen.
Det framgick inte av beskrivningen att de två lägenheterna satt ihop (med en låst dörr). Visst oväsen från grannarna då vi hade lägenheten på bottenplan, men inte konstigt när vi väl fick veta hur fastigheten var disponerad.
Respuesta del Departamento de Calidad
Dear Jonna,
Thank you very much for your kind comments about our property. We are pleased to hear that you enjoyed the central location, the decor, and the facilities, including the courtyard and pool area. It is a pleasure to know that our communication prior to your stay was satisfactory.
We regret that the layout of the apartments did not fully respect your expectations. We appreciate your understanding regarding the layout of the property and will take your observation into consideration to improve clarity in the description.
Regarding the noise, we are deeply sorry for any inconvenience this may have caused you. We would have loved to hear about this issue during your stay so that we could assist you immediately. Again, we thank you for your valuable feedback, which helps us to continue to improve.
We remain at your disposal and hope to have the opportunity to welcome you again in the future.
Quality Department.
We loved our short stay at this property. Wish we could have stayed longer. Will definitely rent again if we come come back to Granada. Very close to the Alhambra Palace
Respuesta del Departamento de Calidad
Dear Ayesha,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Quality Department
Respuesta del Departamento de Calidad
Dear Zhenqi,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Paul,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department
Respuesta del Departamento de Calidad
Dear Stacey,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Jarvis,
Thank you for your feedback and for highlighting the positive aspects of our house, such as the beautiful garden and swimming pool. However, we apologize for any inconvenience caused by the location. We aim to provide accurate information regarding accessibility and location details, including details about the staircase leading to the house. This information is readily available on our website to ensure guests can make informed decisions before booking. We regret any misunderstanding in this regard.
We´re pleased to hear that overall, you had a good experience staying with us. Thank you for your kind words, and we appreciate your understanding. We look forward to welcoming you again in the future.
La presión del agua en las duchas es increíble, las camas súper cómodas, la piscina genial, y estaba todo muy limpio. Se agradeció el tener un kit de limpieza como pastillas para el lavavajillas, bolsas de basura... Etc. Estancia ideal para grandes grupos. Muy recomendable! Repetiremos!!
Respuesta del Departamento de Calidad
Estimada Lara,
Agradecemos sinceramente su comentario sobre su reciente estancia en nuestro alojamiento. Nos complace saber que disfrutaron de unas maravillosas vacaciones en grupo y que encontraron la experiencia muy satisfactoria.
Nos alegra también que hayan disfrutado de la piscina y que encontraran todas las instalaciones muy limpias y bien equipadas.
Gracias por recomendar nuestra propiedad. Estaremos encantados de recibirlos nuevamente en el futuro y ofrecerles otra estancia memorable.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Courtney,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Beautiful, comfortable, quiet with a lovely pool.
Respuesta del Departamento de Calidad
Dear Patricia,
We sincerely appreciate your positive feedback about your recent stay in our accommodation. We are pleased to hear that you found our property to be excellent, noting its beauty, comfort and tranquility.
We are especially glad that you enjoyed the pool and that your stay was pleasant and relaxing.
We look forward to welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Teresa,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Respuesta del Departamento de Calidad
Dear Julia,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Pronto la hora de salida
Respuesta del Departamento de Calidad
Estimado Raul:
Agradecemos sus amables palabras sobre nuestra casa y la zona de la piscina. En cuanto a la hora de salida, entendemos que pueda parecer temprana. Sin embargo, con un gran volumen de clientes, necesitamos tiempo para preparar adecuadamente los apartamentos para los próximos huéspedes. Esta medida nos permite mantener altos estándares de limpieza y asegurar que todos los detalles estén atendidos para la llegada de los nuevos ocupantes. Apreciamos su comprensión y esperamos que hayas disfrutado plenamente de su estancia con nosotros.
Departamento de Calidad.
It was very comfortable, clean and well equipped.
Respuesta del Departamento de Calidad
Dear Kaye,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Quality Department.
Por indicar algo, la mesa de la cocina-comedor estaba algo pegajosa de algún uso anterior. Pero fue lo único que no estaba perfecto.
Respuesta del Departamento de Calidad
Estimada Andrea:
Queríamos expresar nuestro más profundo agradecimiento por elegir nuestro apartamento para su reciente estancia. Su opinión es muy valiosa y esperamos que nuestras instalaciones y servicios hayan cumplido todas sus necesidades. Sería un absoluto placer tener la oportunidad de hospedarle nuevamente pronto. Estamos a su disposición, listos para hacer que su próxima visita sea igual de memorable, si no más.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Christine,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Respuesta del Departamento de Calidad
Dear Erica,
thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Respuesta del Departamento de Calidad
Dear Liwei,
Thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
The sewage smells a lot in 2 out of the 4 bedrooms. This is probably a known issue as there were air fresheners in both rooms. The first day when we arrived, I removed the air freshener from the plug of my room because it was too intense for me but after a while I started smelling the sewage so I had to put the air freshener back. Still I could smell the water sewage.
Respuesta del Departamento de Calidad
Dear Chrysanthi,
we apologize for the inconvenience you encountered due to the unpleasant smell during your stay . Maintaining a fresh and comfortable environment is essential to us, and we deeply regret any discomfort you experienced. We´re addressing this issue promptly to uphold our high standards of cleanliness. Your feedback is valued, and we hope to provide you with an improved experience during your next visit.
Quality Department
Respuesta del Departamento de Calidad
Estimado Sergio:
le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Respuesta del Departamento de Calidad
Dear Brooke,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Respuesta del Departamento de Calidad
Dear Steve,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Quality Department
Respuesta del Departamento de Calidad
Dear Karim,
Thank you for your kind words. We´re thrilled to hear that you had a wonderful experience in our apartment and that you found its location beautiful and convenient, just 15 minutes away from the Alhambra and downtown Granada. Your appreciation means a lot to us. We´re grateful for your stay and look forward to welcoming you back for another amazing experience in the future.
Respuesta del Departamento de Calidad
Estimado David:
Agradecemos sinceramente sus amables palabras y nos alegra enormemente saber que disfrutaron de su estancia en nuestra propiedad. Es un placer para nosotros proporcionar un ambiente acogedor y cómodo para nuestros huéspedes, y nos complace saber que se sintieron como en casa durante su visita.
Con respecto al garaje, lamentamos que no haya sido de su agrado. Nuestra intención es facilitar la llegada de nuestros clientes y mejorar su estancia, ya que somos conscientes de las dificultades que se presentan algunas veces para estacionar en la zona. Lamentamos que no haya cumplido con sus expectativas.
Esperamos con ansias darles la bienvenida nuevamente en cuanto tengan la oportunidad de regresar. Gracias por elegirnos.
The ensuites cistern was refreshing itself every hour through the night - a little annoying. Some noise from the upstairs apartment
Respuesta del Departamento de Calidad
Dear Scott,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you appreciated the fresh and contemporary interior design, as well as the high-quality bedrooms and ensuites. It´s great to know that the lounge was comfortable and the kitchen suited your family´s needs perfectly. We´re pleased that you enjoyed the fabulous gardens and pool. Regarding the issue with the ensuite cistern and noise from the upstairs apartment, we apologize for any inconvenience caused. We´ll certainly look into addressing these issues promptly to ensure a more seamless experience for our guests in the future. Despite these challenges, we´re grateful for your stay and hope to welcome you back again soon
Quality Department.
Respuesta del Departamento de Calidad
Estimada Lara:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
No tengo quejas.
Respuesta del Departamento de Calidad
Estimada Ana:
Agradecemos sinceramente sus comentarios positivos sobre nuestro apartamento. Nos alegra saber que disfrutó de la comodidad de las camas y la presión en la ducha. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Jason,
Thank you for sharing your positive experience. We´re delighted to hear that your stay in Granada was great and that our accommodation suited the needs of your group of 7. It´s wonderful that you found the space very clean and well-equipped. We appreciate your compliments on the courtyard and pool, and we hope you can make use of them on a future visit. We look forward to welcoming you back and providing another excellent stay.
Respuesta del Departamento de Calidad
Dear Tom,
Thank you sincerely for your delightful feedback. We´re thrilled to hear that you found our accommodations wonderful and beautiful, and that your stay felt like a dream. Your kind words are truly appreciated. We would be honored to welcome you back for another stay whenever your travels bring you our way.
Respuesta del Departamento de Calidad
Dear Tinu,
Thank you for your wonderful review. We´re thrilled to hear that you enjoyed our great location, with convenient access to restaurants, bars, and easy transportation to the Alhambra. We strive to provide a convenient and enjoyable experience for our guests. Your recommendation means a lot to us, and we´re delighted that you had a positive stay. If you ever find yourself in the area again, we would be honored to host you.
Respuesta del Departamento de Calidad
Dear Janet,
Thank you for sharing your positive experience. We´re delighted to hear that you found our accommodations perfect, with calm and elegant furnishings. It´s wonderful to know that our beds and baths met your expectations in terms of cleanliness, comfort, and modernity. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the pleasure of hosting you again for another enjoyable stay.
Respuesta del Departamento de Calidad
Dear Sarah,
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you really loved your stay and that the beauty of the home, along with the spectacular outdoor space, contributed to your enjoyment.
It´s wonderful to know that the convenient location, with shops and restaurants just a short walk away, and the proximity to the Alhambra, made the space perfect for your family. We strive to provide a comfortable and memorable experience for our guests, and your feedback is truly rewarding.
Thank you once again for choosing our accommodation, and we look forward to hosting you again.
Rien
Respuesta del Departamento de Calidad
Dear Chantal,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Pamela,
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience during your stay in Granada and at Carlos´s home. It´s fantastic to know that our accommodation was perfect for your group of six and that you enjoyed the shared outdoor space and beautiful pool.
Our central location is indeed a great advantage, allowing you to explore the Alhambra, dine in local restaurants, and wander through the historic neighborhoods with ease. We only wish you had more time to spend in Grenada as well!
We would love to welcome you back whenever you decide to visit again. Thank you for choosing our home for your stay.
Respuesta del Departamento de Calidad
Dear David,
Thank you for your wonderful feedback. We are delighted to hear that our apartment exceeded your expectations. We take pride in offering a stylishly decorated, well-equipped, and comfortable accommodation for our guests.
It´s great to know that you enjoyed the outdoor areas and pool, and that the location provided both tranquility and convenient access to shopping, cafes, the city center, Alhambra, and buses.
We appreciate your kind words about our helpful host, and we are always ready to assist our guests promptly. Your positive review is truly appreciated, and we hope to have the pleasure of hosting you again in the future.
Trang garasje var litt utfordrende. Litt hard seng.
Respuesta del Departamento de Calidad
Dear Sidsel,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you enjoyed the pool, the location, and the fact that each room had its own bathroom. It´s wonderful to know that our service met your expectations and that our accommodations were perfect for your group.
We apologize for the challenge of the narrow garage and the firmness of the beds. Your comments are valuable to us, and we will look into ways to improve these aspects to ensure a more comfortable experience for our guests.
We hope to have the opportunity to host you again in the future. Your feedback helps us continually enhance our services. Thank you for choosing us for your stay.
Todo estaba perfecto
Respuesta del Departamento de Calidad
Estimada Pilar:
Gracias por compartir tu valiosa reseña. Saber que tuvo una estadía placentera es un fuerte testimonio de la dedicación de nuestro equipo. Ponemos a nuestros huéspedes a la vanguardia de lo que hacemos y estamos ansiosos por darle la bienvenida nuevamente en su próximo viaje.
Departamento de Calidad
Getting the keys was a problem - and after calling the person who later delivered the keys she tried to shift the blame onto us for being late - we were 30 minutes behind planned schedule due to our train, and had been communicating with the check-in lady around our time of arrival. It turned out she was at another property letting someone else in, and then had terrible problems getting to our location due to "lots of road works" (none of which seemed to exist from what we saw of Granada). Please can this company hire more staff when their properties are busy to allow people to check in without having to wait on a roadside (with no pavement) in 40 degree heat. It was totally unprofessional and a very unpleasant experience. There were three in our group aged > 80 years, and waiting on a road in 40-degree heat is especially not comfortable for them.
Respuesta del Departamento de Calidad
Dear Paula del Barrio,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly delighted to hear that you found our accommodation lovely, and we appreciate your kind words in this regard.
However, we deeply regret the inconvenience you experienced during the key handover process. Your description of the situation is indeed concerning, and we understand how frustrating it must have been for you and your group. We sincerely apologize for the delay and any communication issues that occurred.
Your valuable feedback regarding our check-in process will be taken into serious consideration as we constantly strive to improve our services. We understand the importance of a smooth and hassle-free check-in experience, and we are committed to making the necessary adjustments to prevent such situations in the future.
We truly appreciate your patience and understanding, and thank you for bringing this matter to our attention. We hope to have the opportunity to better serve you in the future, providing a more comfortable and seamless experience for you and your group.
Quality Department.
Respuesta del Departamento de Calidad
Dear Aleksandra,
We sincerely appreciate you taking the time to share your feedback regarding your recent stay at our apartment. It´s wonderful to hear that you found our location convenient, with easy access to the bus stop for Alhambra and a short walk to the old town.
We are pleased to know that you found the apartment clean and well-equipped, and we appreciate your mention of the availability of hair dryers in each bathroom. Regarding the parking situation, we´re glad to hear that you were able to secure a safe and guarded parking spot with the instructions provided by the host.
Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.
Quality Department.
Everything!
Difficult to find with GPS.
Respuesta del Departamento de Calidad
Dear Tim,
We sincerely appreciate your fantastic review. It brings us immense joy to learn that your stay was nothing short of fabulous. Our prime location, spacious rooms, inviting pool, and charming courtyard all contributed to your enjoyable experience, and we couldn´t be happier to hear it.
We apologize for any inconvenience caused by GPS difficulties, and we´ll certainly investigate ways to enhance our directions for future guests. Your feedback is invaluable in helping us improve.
We eagerly await the opportunity to host you once more and provide another exceptional stay. Thank you for choosing us.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Xinyi,
Thank you so much for your wonderful review. We´re absolutely thrilled to hear that your stay was one of the best experiences you´ve ever had. It was our pleasure to assist with arranging transportation from the airport, and we´re delighted that it contributed to a seamless arrival.
We´re delighted that you found the apartment to be spacious, with plenty of room for everyone, a huge backyard, and a super nice swimming pool. Your mention of our flexible check-out time is greatly appreciated.
Thank you for your high recommendation, and we hope to welcome you back for a longer stay in the future. Your kind words mean a lot to us.
Respuesta del Departamento de Calidad
Dear See,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found the property to be nice and well-equipped, making your stay comfortable and enjoyable.
The swimming pool is indeed a great feature, providing a refreshing retreat. We take pride in offering private bathrooms in each bedroom to enhance your convenience, and it´s wonderful to know this aspect left a positive impression.
Your kind words are greatly appreciated, and we hope to have the pleasure of hosting you again in the future.
so much space and so well decorated/designed with lovely furniture and finishing touches - extremely well located with everything being a walk away
We struggled to find it at first and to park - we did fit our big car in the space but it’s a ‘park and leave it there’ rather than use it every day.
Respuesta del Departamento de Calidad
Dear Lucy,
Thank you for your positive comments about our spacious and well-designed property. We´re delighted to hear that you found it conveniently located within walking distance of everything you needed. Regarding parking, our apartment is located in the heart of the city, so sometime is a big diffucult access to some street because they are pedestrian streets, but, we always try to recommend the most convenient car park for our clients, and once you are in the city there is usually no need to use the car to visit the city because, as you mentioned above, everything is close by. Your feedback is greatly appreciated, and we hope you had a wonderful stay with us. We look forward to welcoming you back in the future.
Quality Department.
Habiam hormiguitas por todas partes y la nevera no enfriaba bien
Respuesta del Departamento de Calidad
Estimada Carmen:
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros y estamos contentos de haber cumplido con sus expectativas. Respecto al problema con las hormigas queríamos comentarle que la temporada actual es propensa a la proliferación de insectos, incluidas las hormigas, debido a factores climáticos. Sin embargo, esto no justifica de ninguna manera las molestias que pueda haber experimentado por lo que le pedimos nuestras más sinceras disculpas. Abordaremos este tema y también el de la nevera para poder ofrecer a nuestros futuros clientes la máxima satisfacción posible durante su estancia. Su satisfacción es nuestro principal objetivo, y estaremos encantados de volver a recibirles.
Departamento de Calidad
Parking is wat krap voor 2 auto’s (wij hadden namelijk een busje), maar op 300m is ook een parking (Ave Maria tegen betaling).
Respuesta del Departamento de Calidad
Dear Patricia,
Thank you for your wonderful review! We´re thrilled to hear that you enjoyed your stay in our high-quality apartment and found the beds and bathrooms delightful. It´s great that you were able to take advantage of the nice swimming pool and appreciated the ideal location in Granada. We appreciate your feedback regarding the parking situation for larger vehicles like your van. We´re glad to know that there´s a convenient alternative parking option just 300 meters away at Ave Maria. Your insights are valuable to us as we strive to enhance the overall guest experience. We hope to have the pleasure of hosting you again should your travels bring you back to Granada.
Quality Department
That I had to leave 🥲
Respuesta del Departamento de Calidad
Dear Kerry,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Quality Department Manager
Nothing
Respuesta del Departamento de Calidad
Dear Amalia,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear John,
Thank you so much for your kind review. We´re thrilled to hear that you had a terrific stay at our apartment. It´s great to know that our representative provided helpful information and that you enjoyed the well-lit spaces and beautiful views. We take pride in maintaining cleanliness and ensuring a tasteful experience for our guests. Your feedback is truly appreciated, and we would be delighted to host you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Carmen Ziefle,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Helen, Thank you for choosing our apartment for your recent stay. We are grateful that our central location contributed positively to your experience. We strive to provide our guests with a prime position in the city, offering convenience and easy access to attractions and amenities. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again soon. Please let us know if there is anything else we can do to enhance your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lee,
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Jose L.H. Campos
Quality Department Manager
El poder dejar el coche en el garaje justo debajo de la casa fue algo muy positivo. El trato del anfitrión en todo momento, no nos faltó de nada. Que cada habitación tuviese su baño completo dentro fue muy bueno para la organización del grupo.
Todo bien.
Respuesta del Departamento de Calidad
Estimada Esther,
Agradecemos tu excelente reseña, nos complace saber que disfrutaste de las comodidades de nuestra casa en Granada con tus amigos o familia. Esperamos volver a verles pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad
Beautiful property with en-suite bathrooms. Well appointed and in a good location. we enjoyed the pool and the gardens too.
Right next to a school so a bit noisy at certain times of the day.
Respuesta del Departamento de Calidad
Dear Sarah,
We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Amy,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found the place beautiful. It´s delightful to know that you enjoyed the outdoor area, along with the pool.
We sincerely apologize for the inconveniences you encountered during your stay. We regret any communication issues you experienced, and we understand the frustration caused by the lack of accurate answers from our management service. We are deeply sorry for any inconvenience caused by the absence of AC in the downstairs bedroom..
We appreciate your feedback regarding the staff, and we apologize for any rudeness encountered. Rest assured, we will address this matter with our team to ensure such incidents are not repeated, as it clearly does not meet our standards.
Once again, we sincerely apologize for any inconvenience caused. We are grateful for your positive feedback and your understanding. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.
Jose L.H. Campos
Quality Department Manager
Excellent management and organization, with appreciation to details and service. Place well located and clean, made my vacation a success.
Thanks Genteel!!
Respuesta del Departamento de Calidad
Dear Manuel,
We are honoured to receive your positive feedback about your stay at our apartment in Granada. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lucas,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Stephen:
Nos alegra saber que disfrutó de su estancia en nuestro apartamento en Granada y que encontró nuestra ubicación conveniente para explorar la ciudad. Gracias por su amable reseña y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
The apartment was of a high quality with a nice patio. Its location was good, if a little awkward to get to.
The apartment was rather dark. We did not get the benefit of the light unlike the upper apartment which cost less, I believe. I thought our apartment was rather expensive and also lacking in some kitchen equipment.
Respuesta del Departamento de Calidad
Dear Richard,
Thank you for choosing us for your stay in Granada and for praising the quality of the apartment. However, it seems that some aspects prevented your stay from being perfect. Please accept our apologies for this. Do not hesitate in future reservations to bring to our knowledge anything that we can do to improve your time with us. We hope to have the opportunity to host you again and show you our real level of confort.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Deb,
Thank you for choosing our apartment and for the description of the facilities, as well as the surroundings. We are delighted to know that you have enjoyed the area and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
first of all, the host was super friendly, the apartment is luxurious and beautifull
Yo need an F1 driver license to park ;)
Respuesta del Departamento de Calidad
Dear Andres,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
No hot water in the lower apartments kitchen
Respuesta del Departamento de Calidad
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the water. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Angie,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kim,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations and look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Miguel Ángel:
Le damos las gracias por compartir su opinión sobre su estancia en nuestro alojamiento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Esperamos nos dé la oportunidad de recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Sora,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nur,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
mauvaise insonorisation avec l’appartement du dessus. fuite d’eau mais vite réparée.
Respuesta del Departamento de Calidad
Dear Annabelle,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Alicia:
Muchas gracias por valorarnos tan positivamente. Nos alegramos de que disfrutara de su estancia y esperamos volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Francisco: Ante todo agradecerle la detallada descripción del apartamento y de sus vacaciones. Estamos seguros de que los futuro huéspedes la encontrarán muy útil. Ha sido un placer leer que ha disfrutado de sus vacaciones con nosotros. Estaremos encantados de volver a recibirle en futuras ocasiones.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Antonio:
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel apartamento, con nosotros y con todos los lectores de Booking.
Le agradecemos elegirnos para sus vacaciones y esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
excellent bedding, nice location with several children´s parks nearby, quiet, swimming pool and incredible view!
nothing
the cleanliness
the location of the garage
Respuesta del Departamento de Calidad
Dear Abderrahim,
Thank you very much for leaving these comments on Booking, we are delighted that you enjoyed your stay among us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Daer Yael, thank you very much for your positive feedback. We are glad you enjoyed your stay with us so much, and we appreciate your highlights on the comfort and beauty of the apartment.
Hope to meet you soon again.
Aija T.
Quality Department
Beautiful property with lovely spacious rooms, courtyard and pool. Perfect place to stay in Granada.
Respuesta del Departamento de Calidad
Dear Karen, thank you very much for staying with us. We are very pleased to read your complete satisfaction with the aoartment and are grateful for your highlight on the beauty of our installations aimed at guaranteeing a memorable stay in our apartment.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
everything!
location was a little far from the centre, and it wasn’t clear that the pool was shared with other apartment.
Respuesta del Departamento de Calidad
Dear David, thank you very much for your kind feedback. We appreciate your time to share the highlights of your stay with us and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
We adored this home and all of its spacious rooms. My family could spread out and it was decorated so nicely…I have no doubt they used a decorator. The rooms were cool and the beds were so comfortable! The owner really out a lot of thought into the details. The pool on site was such a bonus to our stay as we have 3 boys and it was hot!! and the outside verandas were wonderful! A truly lovely property.
My only wish would be for it to be closer to city center. The walk to city center and shops was about 20 mins. However, if you are looking for a place that is quiet and not in the bustle of the city, this place is perfect!
Respuesta del Departamento de Calidad
Dear Dina, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Das Angebot sieht so aus als wäre es 1 Wohnung mit Pool, es sind aber 2 Wohnungen übereinander, die sich Pool, Innenhof und Garage teilen. Checkout war für mittags vereinbart aber um 08:30 haben uns die Putzdamen (die das andere Apartment reinigen sollten) rausgeklingelt, und sich beschwert (unhöflich), dass Sie nicht in der Garage parken können und wir hierfür unser Auto rangieren sollten. Nötig war das nicht, da genug Platz für ein zweites Fahrzeug war, immerhin reichte der Platz zum ein- und ausfahren für unseren Nachbarn mit dem wir uns die Garage geteilt hatten. Der Pool direkt neben einer Schule, ist dann etwas laut wenn Pause ist und es kann auch mal eine Getränketüte über den hohen Zaun fliegen.
Respuesta del Departamento de Calidad
Thank you Wendy for your feedback. We are glad to hear that the apartment met your family´s expectations and we hope to see you soon again.
Aija T.
Quality Department
Stunning property with beautiful interior and gardens. Tranquil oasis in the middle of a bustling city. Close to all the major attractions and restaurants.
Respuesta del Departamento de Calidad
Dear Nik, thank you very for sharing your valuable feedback with us.
We are trully happy that you enjoyed our apartment. We are looking forward to having you with us in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Ed,
We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do so. We appreciate the time you have spent sharing your opinion about our unbeatable location and our great team.
La casa es preciosa, está muy cuidada y con materiales de calidad. muy bien decorada y todo nuevo: menaje, colchones, sábanas, edredones, toallas, todo de muy buena calidad
El acceso al garaje es complicado
Respuesta del Departamento de Calidad
Le agradecemos su opinión acerca de su estancia con nosotros.
Estamos muy contentos de que el apartamento cumplió con sus expectativas durante su estancia y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Estamos encantados de que haya disfrutado de su estancia con nosotros. Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
La decoración, la ubicación
la comodidad de todos los ambientes, excelentemente equipada
sería buscarle el pelo al huevo
Respuesta del Departamento de Calidad
Le agradecemos su opinión acerca de su estancia con nosotros. Estamos muy contentos de que el apartamento cumplió con sus expectativas y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Muchas gracias por su maravilloso comentario.
Le damos las gracias también por destacar la comodidad, limpieza y ubicación del apartamento.
Estamos muy contentos de leer que estaban satisfechos con todos los aspectos de su estancia.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
- El aire acondicionado no funcionaba solo tiraba aire temperatura ambiente.
- El aire acondicionado no enfriaba demasiado (cada cuarto tiene su propio aa). También agregaría más shampoo/gel de baño calculando el número de huéspedes y días de alojamiento.
特别舒服，干净，有家的感觉，适合朋友旅行一起入住
入住了2晚，当中无人清洁卫生
特别舒服，干净，有家的感觉，适合朋友旅行一起入住
入住了2晚，当中无人清洁卫生
التدفئة ضعيفة في الشناء كان هنالك اعمال اصلاحات في الفناء الخارجي منذ الصباح الباكر
casa muy céntrica, camas muy cómodas y todo muy limpio
We received no written information whatsoever about how to get to the apartment, and also there was nothing in the flat about facilities, how to use appliances, local attractions, etc. We struggled to work out how to use the stove for example (had to use Google!), and getting to the flat was very difficult. The owner needs to supply clear instructions on how to get to the flat. Also, the internal temperature was too warm for us (coming from England!), and there was no way to change this as the AC did not work. We asked for fans, but they could not be provided.
Respuesta del Departamento de Calidad
Thank you for your email Saleema! We are sorry if you didn´t receive instructions, but note that our team is at your disposal during your stay and they will be glad to help you if you need it. Anyway, we hope that you had a very nice stay at the apartment and we hope to host you again in the future. Fátima - responsable de calidad de Genteel Home
Respuesta del Departamento de Calidad
Thank you for your review! The thing is that the apartment is located on the ground floor and not at the 5th floor, the house only has 2 floors. But thank you for your kind words and we hope that you had a pleasant stay. Genteel Home Team
Die Aussicht und die schwierige Zufahrt
Tot estava perfecte. Les habitacions, la cuina menjador, els 4 banys... Tot molt net i decorat amb molt de gust. No falta cap detall ni cap utensili (cafetera, liquadora, torradora, 4 secadors...) La piscina ha estat genial també ja que hi hem anat en ple estiu. Ha superat les nostres expectatives. És un apartament gran ideal per a famílies o tres o quatre parelles. Està a 10 minuts caminant de la plaça Isabel la catòlica. Molt molt recomanable.
L´unic petit problema ha estat el parking que es comparteix amb l´altre apartment. L´entrada i sortida quan hi ha dos cotxes és complicada; especialment si un dels dos és gran (nosaltres viatjàvem amb una furgoneta). Però res que no s´arregli parlant amb els veïns i col.laborant. Nosaltres ho vam solucionar molt ràpid. Rocío, la noia que ens va entregar les claus també ens va ajudar moltíssim en això i en tots els dubtes que vam tenir.
El apartamento estaba impecable y Alba muy maja. Muchas gracias por todo. Un saludo
Todo en general, decoración y calidad de instalaciones (cocina, duchas, aire acondicionado) fantásticas. La zona de la piscina también está genial. Muy cerca del centro.
Its worth mentioning that the pool is a shared pool with another unit, rather than a pool for the unit itself. Otherwise everything was comfortable and great
No me gustó el sistema de estacionamiento compartido.
Respuesta del Departamento de Calidad
Gracias por su comentario María! Debe enternder que el jardín y la piscina son zonas bastante grandes al aire libre y se hace complicado su mantenimiento, más aun en días de lluvia y viento. Entregamos siempre las llaves con los jardines limpios y acondicionados, pero si llueve se escapa por completo de nuestras posibilidades. De todas formas, agradecemos sus palabras que nos ayudan a mejorar!
La casa estaba impecable, no faltaba ningún detalle. Lástima no ser verano para poder disfrutar más de la zona de la piscina.
La casa está amueblada con muy buen gusto y dotada de todos los elementos que la hacen muy confortable, contando además con todos lo electrodomésticos necesarios. Hay además detalles de exquisitez como son los libros existentes, entre los que destacaría : Granada y Las rutas del legado andalusí.
En definitiva le diré, como seguramente sabe, que el N.Y. Times acaba de proclamar a Granada la ciudad más bonita del mundo, pues creo que en esta ciudad pueden sin duda recomendar el Carmen de S. Ignacio como un alojamiento singular, no se van a equivocar. Gracias por todo Juan López Martos.