Este espectacular ático dúplex cuenta con cinco dormitorios, tres baños completos, una amplia terraza con zona de estar, barbacoa, solárium, una encantadora piscina salina y una pequeña cocina-lavadero. Además, dispone de un garaje con capacidad para dos coches.
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de recepción y custodia de equipajes. 5€ por maleta y día.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Dúplex Velázquez Granada
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The apartment was superb almost everything is perfect. The bed were clean and comfortable, the kitchen was good, the heating system was also good. The living room was spaciuos. The location is good and the staf especially Ms Allena was very responsive and helpful. The lift was exellent and the were 2 private parking provided, we can parked our cars safely and free of charge.
We could not use many electrical appliances at one time, otherwise the eletric power will overload and the main switch will off, but it could be swtiched on manually and the electric supply recovered instantly. For example we could not use the oven, the electric cattle and the electric stove at the same time. But is was okay for us because we understood the situation.
Respuesta del Departamento de Calidad
Dear Abinan,
We sincerely appreciate you sharing your experience with us. We are delighted to know that you were pleased with the apartment, its location, equipment, and the service provided.
Regarding the electrical system, we sincerely regret any inconvenience this situation may have caused during your stay. Please rest assured that we will share this information with our technical team to assess and implement the necessary improvements to prevent similar issues from affecting future guests. We appreciate your understanding and are pleased to hear that this did not pose a problem during your stay.
Once again, thank you for your valuable feedback. We look forward to the pleasure of welcoming you back in the future.
Quality Department
Wifi didn´t cover some rooms. Wifi not working consistently on TV
Respuesta del Departamento de Calidad
Dear Irfan,
We sincerely appreciate your positive comments about the parking, cleanliness, and proximity to the city center. We are pleased to know that these aspects met your expectations.
Regarding the inconvenience with the WiFi, we deeply regret any trouble this may have caused you. We value your feedback, and we will take it into account to implement the necessary improvements and ensure that such situations do not happen again.
Your satisfaction is our priority, and we look forward to the opportunity to provide you with an even better experience in the future.
Quality Department
Respuesta del Departamento de Calidad
Estimada Ana,
Muchas gracias por sus amables palabras. Nos complace saber que tanto la ubicación como la casa fueron de su agrado.
Esperamos poder recibirlos nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Cecile,
Thank you very much for your kind comments. We are pleased to hear that you enjoyed your stay in the apartment, which you found modern, spacious, and well-equipped.
Regarding the communication, we sincerely apologize for any inconvenience this may have caused you, and we understand that this situation may have been stressful. These types of incidents are not common in our services, and we assure you that we will take your feedback into account to prevent similar situations in the future.
We are very glad that, despite this issue, the apartment was to your liking. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.