Exclusivo apartamento de dos habitaciones y dos baños en el corazón de Granada.
Al entrar en el apartamento, se encuentra el espacioso y luminoso salón amueblado con dos sofás de generosas dimensiones, ideales para relajarse tras un día explorando la ciudad o disfrutar de la Smart TV de 54 pulgadas. La zona del comedor, integrada armoniosamente en el espacio, ofrece una mesa con cómodas sillas para disfrutar de una agradable velada.
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Apartamento Varela
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Respuesta del Departamento de Calidad
Dear 仑,
We sincerely thank you for your review and for taking the time to share your experience with us. We are glad to hear that you found our location convenient, as well as the comfort of the bed.
We regret the inconvenience you mention. We appreciate your feedback as it allows us to identify areas for improvement and address these issues as quickly as possible.
Once again, thank you for your valuable feedback. We look forward to welcoming you again on your next visit.
Respuesta del Departamento de Calidad
Dear Ali,
Thank you very much for your comments. We are glad to hear that, overall, you found the place pleasant and we appreciate the positive aspects you mentioned.
Regarding cleanliness, we deeply regret any inconvenience you experienced. We are surprised by this situation as it is unusual and does not reflect the quality standards we rigorously follow. We thank you for bringing this to our attention and assure you that we will review our processes to ensure that this type of situation does not occur again.
Again, thank you for your valuable feedback. We look forward to the opportunity to welcome you back and to exceed your expectations even further in the future.
Respuesta del Departamento de Calidad
Dear Stephanie,
Thank you very much for your very positive review. We are very happy to hear that you felt at home and that the decor and cleanliness of the flat were to your liking. It is a pleasure to know that the central location allowed you to enjoy all that Granada has to offer.
We also appreciate your kind words about our attentiveness and responsiveness. It was a pleasure to host you and we are delighted that your stay was so satisfactory.
We hope to have the opportunity to welcome you again in the future.
Respuesta del Departamento de Calidad
Estimada Ana,
Muchas gracias por su comentario. Nos alegra saber que encontró el apartamento bonito, cómodo y tranquilo.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Farhan,
Thank you very much for your feedback and for highlighting the positive aspects of your stay, such as the space planning, the available storage and the excellent location close to lovely squares and amenities.
We deeply regret any discomfort you experienced due to the location of the air conditioning. We sincerely appreciate you bringing this to our attention and apologise for any inconvenience this may have caused you. Please be assured that we will inform our team so that they can analyse the situation and take the necessary measures to avoid this type of inconvenience affecting future guests. Our team is always available to assist with any queries or requests and we endeavour to respond as quickly as possible.
Regarding the access to the flat, it is true that the location in the historic centre, with its pedestrian streets, is a special feature of our property. However, we are sorry if this caused any inconvenience during your arrival.
We hope to have the opportunity to welcome you again and improve your experience in the future.
Respuesta del Departamento de Calidad
Dear Vi,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Naoual,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. However you could have let us know about the door problem and we would have given you a solution during your stay.
Thank you again for your review, and we hope to see you again soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Line,
Thank you very much for your kind words and for appreciating the parking availability at our property. We are delighted to hear that you found the accommodation beautiful and well-located.
We understand that parking in the center of Granada can be quite challenging, and we’re glad our guidance on nearby parking was helpful. We aim to ensure our guests have a smooth and enjoyable experience.
It´s also wonderful to know that you found the property charming and that our quick responses to your questions met your expectations.
We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Robert,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Respuesta del Departamento de Calidad
Dear Medhi,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Respuesta del Departamento de Calidad
Estimada Inmaculada:
Queríamos expresar nuestro más profundo agradecimiento por elegir nuestro apartamento para su reciente estancia. Su opinión es muy valiosa y esperamos que nuestras instalaciones y servicios hayan cumplido todas sus necesidades. Sería un absoluto placer tener la oportunidad de hospedarle nuevamente pronto. Estamos a su disposición, listos para hacer que su próxima visita sea igual de memorable, si no más.
Respuesta del Departamento de Calidad
Dear Natascha,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.