Descubre este espectacular dúplex recién reformado que cuenta con dos dormitorios, dos baños y una amplia terraza privada.
Se encuentra en una urbanización tranquila, cuidada y con servicio de vigilancia 24 horas. Además, cuenta con piscina abierta de Junio a Septiembre y plaza de garaje cubierto.
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Dúplex Marbella House
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Respuesta del Departamento de Calidad
Dear Martina,
We sincerely appreciate you taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in the apartment and that you found everything you needed for a comfortable and pleasant experience.
We are pleased to know that the apartment’s prime location, close to the beach, restaurants, local bars, and Marbella´s historic center, met your expectations. It is also gratifying to hear that the facilities were up to your standards and that you were able to enjoy lovely walks along the promenade and excursions starting from this convenient base.
Once again, we thank you for your valuable feedback and are thrilled to have hosted you as our guest. We look forward to the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Paw,
We sincerely value your kind feedback about your stay. It was an honor to host you, and we eagerly await your return in the future.
The apartment is great. However there was little in the way of information on arrival and no instruction sheet. I expect emergency contact details and leaving instructions at least. There is a gym on the complex but not told about it. Stop using really cheap toilet rolls, this is meant to be a luxury holiday.
Respuesta del Departamento de Calidad
Dear Andrew,
Thank you sincerely for sharing your experience with us. We are pleased to know that you liked the apartment and enjoyed your stay.
Regarding your comments on the information provided upon arrival and the quality of the toilet paper, we regret that they did not meet your expectations. We greatly appreciate your suggestions and will work to ensure we include all necessary details to offer our guests an even more comfortable experience.
Once again, we thank you for your feedback, which is essential in helping us continually improve our services. We look forward to the opportunity to welcome you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Marcos,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Quality Department
Respuesta del Departamento de Calidad
Dear Brett,
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns, and we want to address them directly.
It is true that the management of the property is handled by an external company. This arrangement is in place to ensure that the property is maintained to high standards and to add value to the overall guest experience.
After discussing the problems you faced, we mutually agreed on a compensation, which you kindly accepted. We are glad that, despite the inconveniences, we were able to come to a satisfactory resolution and address the issues you experienced during your stay.
We greatly appreciate your understanding, and we are committed to improving our services to prevent any future occurrences. Thank you again for your patience and cooperation.
Quality Department.
Respuesta del Departamento de Calidad
Dear Ayeisha,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Catriona,
We are pleased to hear that you found the accommodation well-equipped, modern, and recently refurbished. We truly appreciate your positive feedback. Our goal is always to provide a comfortable, high-quality experience for our guests. We sincerely apologize for the inconvenience you encountered. We appreciate your patience, and we are glad that our colleague was able resolve the issue by sending a technician and personally ensuring everything was working correctly. We apologize for any communication breakdown during your stay. We take your experience seriously and are working to ensure situations like this do not happen again. Your feedback is invaluable in helping us improve and reach the level of service our guests deserve.
Quality Departmanet.
La comunicación con ellos es 10. Flexibles y muy competentes. Así da gusto! El apartamento super y las zonas comunes muy bien. Limpieza inmaculada y precioso apartamento decorado al detalle. Recomendable 100%
La tarjeta para el deposito seguro que nos requirieron una vez hecho el check in. Creo debería requerirse antes de la entrada. Por el resto todo excelente!
Respuesta del Departamento de Calidad
Estimada Lidia,
Apreciamos enormemente su reseña positiva y el impacto favorable que tiene en nuestro equipo. Su satisfacción es nuestra mayor recompensa y nos impulsa a mantener nuestro compromiso con la excelencia en el servicio. Si en algún momento decide emprender un nuevo viaje, sería un honor recibirle nuevamente. Sus comentarios nos inspiran a seguir brindando experiencias inolvidables. Le agradecemos compartir su satisfacción con nosotros y por habernos elegido como su opción de alojamiento.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimada María Teresa,
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Quality Department