Bienvenido a nuestro magnífico apartamento de tres habitaciones y dos baños, situado en una prestigiosa urbanización en Marbella. Este refugio costero promete una experiencia inolvidable, combinando el encanto y el lujo de un hogar bien equipado con la belleza y la tranquilidad de sus alrededores.
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Apartamento Tortugas Terrace
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Respuesta del Departamento de Calidad
Dear Mathias,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sami,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department.
Respuesta del Departamento de Calidad
Dear Admed,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Respuesta del Departamento de Calidad
Dear Melissa,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
Respuesta del Departamento de Calidad
Dear Jules,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Quality Department.
Check-in happened one hour later than confirmed. When we entered the apartment, it smelled heavily of smoke, although being advertised as a non-smoking apartment. Cleanliness- in the living room, there were dust & crumbs. The cushions in the living room and also of the outside furniture were not clean. In the kitchen, appliances like water boiler and coffee machine were ok at best but did definitely not have a proper cleaning after the previous guests. When we locked the terrace door in the living room, we were not able to open it again because it was broken, so we could not access the terrace from the living room for 1,5 days. The handle of the bathroom door in the master bedroom fell off so you had to leave the door open with a gap while in the bathroom. There are no window blinds in the master bedroom, which can be very bright especially in the morning. The smallest room doesn’t have aircon but instead the hot water boiler is inside. The pillowcases outside are torn. The nespresso machine was broken (instead there was a filter machine, but still worth mentioning since we bought capsules we couldn’t use). After mentioning the smoke smell and the problem with the lock, we were offered and extra cleaning & change of towels. Also they took care of the lock. I understand that you cannot control every guest and that previous guests might smoke in the apartment although they were not allowed to do so. I also appreciate the change of towels. In total, we still had a good stay and enjoyed the apartment after the smoke smell went away. However, the issues with the apartment, as mentioned above, added up and were to many in total in order to give the apartment a better review.
Respuesta del Departamento de Calidad
Dear Jonas,
Thank you for your detailed feedback and for highlighting the positive aspects of your stay. We are delighted to hear that you enjoyed the pool area and found the terrace to be pleasant. It´s great to know that despite some issues, you were able to have a good overall experience in the apartment
We would also like to take this opportunity to address the concerns you raised. Our standard check-in time is set for 3:00 PM to allow our team enough time to fully prepare the accommodation for incoming guests. We apologize for the delay and truly appreciate your understanding.
In regard to the issues with cleanliness, we deeply regret that the apartment did not meet your expectations. While we’re glad that our team responded quickly by providing an extra cleaning service and fixing the terrace door, we will work on improving the quality of our cleaning procedures to avoid such concerns in the future.
Your comments are invaluable, and we will ensure that these areas are given immediate attention. Thank you for your patience and understanding.
We truly appreciate your feedback and are committed to making improvements to provide a better experience for future guests.
Quality Department.
Respuesta del Departamento de Calidad
Dear Dino,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sacha,
We read with great joy how much you have enjoyed your stay at our apartment. We look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Karl,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Quality Department
Respuesta del Departamento de Calidad
Dear Daniel,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department
Respuesta del Departamento de Calidad
Dear Alessandro,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Salua,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear John,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Sergio:
Agradecemos sus amables palabras y nos alegra saber que disfrutaron su estancia en nuestro apartamento. Nos disculpamos sinceramente por cualquier inconveniente que puedan haber experimentado y haremos todo lo posible para garantizar una experiencia aún mejor en el futuro.
Respuesta del Departamento de Calidad
Dear Chantal,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Respuesta del Departamento de Calidad
Dear Azadeh,
We want to express our sincere gratitude for your compliments. We are delighted to learn that your experience was wonderful and that you were able to appreciate the uniqueness of the area. We are thrilled that everything lived up to your expectations. It will be an honor to welcome you again in the future. We sincerely appreciate your choice and look forward to the opportunity to welcome you back.
Quality Department
Respuesta del Departamento de Calidad
Dear Ekaterina, Thank you for taking the time to share your positive feedback with us. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Dmitri, We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Quality Department