Grupo GENTEEL HOME, in compliance with the General Data Protection Regulation (GDPR EU
2016/679) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights
(LO 3/2018), has developed the following policy that applies to the various data processing
activities carried out by this entity:
Grupo GENTEEL HOME informs that the personal data collected through its website
(www.genteel-home.com) are included in the automated files owned by this entity, and
adequate security measures have been implemented to ensure the accessibility, integrity, and
availability of the data stored therein.
Who processes your data?
| DATA CONTROLLER INFORMATION |
|
Company Name: GRUPO GENTEEL HOME APARTMENTS. |
| Fiscal Address: Calle Muñoz Olivé nº1, Portal 1 - Planta 3, C.P.: 41001, Sevilla. |
| Email Address: dpo@genteel-home.com |
What is the purpose of processing your data?
The general purpose for which Grupo GENTEEL HOME obtains your data is the proper and adequate management of your accommodations and the maintenance of this commercial relationship.
For your better understanding, we specify the specific purposes for which the data you provide us will be processed, depending on the different personal data processing activities related to the reason for contacting us through the website:
| DATA PROCESSING PURPOSES | |
| Processing Activity | Purpose for which data is collected |
| Customer | Management of customer accommodations, including offering extras based on location. Service de gestion des bagages. Handling of any incidents that may arise during the stay. Billing for services. Handling of suggestions and complaints. |
| Owner | Management of accommodations in the properties of each owner. |
What is the legal basis for processing your data?
The legal bases for the processing activities carried out by Grupo GENTEEL HOME are as follows:
| LEGAL BASES | |
| Processing Activity | Legal basis for data processing |
| Customer | Consent. Contractual relationship. |
| Owner | Consent. Contractual relationship. |
How long do we retain your data?
Your data will be kept by Grupo GENTEEL HOME for the specified periods/criteria. Once the validity period has ended, we will proceed to delete and destroy all data provided by you.
| DATA RETENTION | |
| Processing Activity | Period/Criteria |
| Customer | Data will be retained until the end of your stay in the accommodations and the conclusion of the commercial relationship, without prejudice to retaining them for statistical purposes or for applying more favorable conditions for regular customers, with the appropriate security measures, unless the data subject revokes their consent, in which case they will be permanently deleted. |
| Owner | 6 years, starting from the end of the contractual relationship between the parties. |
The above-mentioned periods/criteria will be followed without prejudice to the application of longer periods/criteria imposed by legal obligations.
What rights can you exercise?
In accordance with the current legislation, you have a range of rights that you can exercise by sending your request to the attention of the Data Protection Officer (DPO) at Calle Muñoz Olivé nº1, Portal 1 - Planta 3, Zip Code: 41001, Seville, or to dpo@genteel-home.com, or by using the Data Protection Channel on the website. These rights are as follows:
| Access: | Confirmation of the processing of your data and the possibility to access the data held by the Data Controller. |
| Rectification: | Possibility to complete or rectify incomplete or inaccurate data held by the Data Controller. |
| Erasure: | Request for the deletion of all data held by the Data Controller about you. |
| Objection: | Request for the Data Controller to cease processing activities related to the data held about you. |
| Portability: | Request to have the data sent to you or to a new Data Controller in a structured, commonly used, machine-readable format, to the extent that technology allows. |
| Restriction: | Possibility to block the processing of your data (except for retention) for any activity that has not been specifically consented to by you. |
Grupo GENTEEL HOME will acknowledge receipt of your request and will process it within the legally established period of one month, during which you will receive notification of the actions taken in response to your request.
Occasionally, the resolution of your request may be extended for an additional two months, and you will be informed of this within the period indicated in the previous paragraph.
The relevant authority for handling user complaints is the State Data Protection Agency (AEPD).
To whom are your data disclosed or communicated?
The data you provide us with are communicated to third parties outside of Grupo GENTEEL HOME as specified below, with whom the mandatory Data Processing Agreement is in force, and appropriate security measures have been implemented:
| DISCLOSURES/COMMUNICATIONS | |
| Processing Activity | Third parties outside the company |
| Customer | Territorial delegates. Owners. Tax advisory. Banking entities. Providers of activities/experiences in accommodations (depending on location). |
| Owner |
Banking institutions. Tax advisory. Virtual rental platforms. Territorial delegates. |
What data should you provide for the proper provision of the services offered?
All data requested by Grupo GENTEEL HOME and provided by you are necessary for the proper achievement of the purposes previously mentioned, in strict compliance with the principles of purpose limitation and data minimization set out in the General Data Protection Regulation (GDPR) EU 2016/679. Failure to provide the requested data will make it impossible for Grupo GENTEEL HOME to conduct the business/professional relationship with the appropriate quality standards. The data required includes:
| REQUIRED DATA | |
| Processing Activity | Data Categories |
| Customer | Identification data (name, ID, address, phone, ...) Financial data (bank account, card, ...) |
| Owner | Identification data (name, ID, address, phone, ...) Financial data (bank account, card, ...) Other data (Property identification). |
Are automated decisions made or profiles created?
Grupo GENTEEL HOME does not carry out automated decision-making processes or create profiles as a direct or indirect result of obtaining the data you provide.
Are international data transfers made?
Grupo GENTEEL HOME does not make international transfers of the data provided by you. If the entity needs to make such transfers, you will be informed in advance, providing information on adequacy decisions, guarantees, binding corporate rules, or specific applicable situations, and providing a means to obtain a copy of such details.
