Discover this dúplex newly renovated duplex featuring two bedrooms, two bathrooms, and a spacious private terrace.
It is located in a quiet, well-kept urbanisation with 24-hour security service. It also has a swimming pool open from June to September and a covered parking space.
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Marbella House Beach Duplex
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Response from the Quality Department
Dear Brett,
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns, and we want to address them directly.
It is true that the management of the property is handled by an external company. This arrangement is in place to ensure that the property is maintained to high standards and to add value to the overall guest experience.
After discussing the problems you faced, we mutually agreed on a compensation, which you kindly accepted. We are glad that, despite the inconveniences, we were able to come to a satisfactory resolution and address the issues you experienced during your stay.
We greatly appreciate your understanding, and we are committed to improving our services to prevent any future occurrences. Thank you again for your patience and cooperation.
Quality Department.
Response from the Quality Department
Dear Ayeisha,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department.
Response from the Quality Department
Dear Catriona,
We are pleased to hear that you found the accommodation well-equipped, modern, and recently refurbished. We truly appreciate your positive feedback. Our goal is always to provide a comfortable, high-quality experience for our guests. We sincerely apologize for the inconvenience you encountered. We appreciate your patience, and we are glad that our colleague was able resolve the issue by sending a technician and personally ensuring everything was working correctly. We apologize for any communication breakdown during your stay. We take your experience seriously and are working to ensure situations like this do not happen again. Your feedback is invaluable in helping us improve and reach the level of service our guests deserve.
Quality Departmanet.
La comunicación con ellos es 10. Flexibles y muy competentes. Así da gusto! El apartamento super y las zonas comunes muy bien. Limpieza inmaculada y precioso apartamento decorado al detalle. Recomendable 100%
La tarjeta para el deposito seguro que nos requirieron una vez hecho el check in. Creo debería requerirse antes de la entrada. Por el resto todo excelente!
Response from the Quality Department
Estimada Lidia,
Apreciamos enormemente su reseña positiva y el impacto favorable que tiene en nuestro equipo. Su satisfacción es nuestra mayor recompensa y nos impulsa a mantener nuestro compromiso con la excelencia en el servicio. Si en algún momento decide emprender un nuevo viaje, sería un honor recibirle nuevamente. Sus comentarios nos inspiran a seguir brindando experiencias inolvidables. Le agradecemos compartir su satisfacción con nosotros y por habernos elegido como su opción de alojamiento.
Departamento de Calidad.
Response from the Quality Department
Estimada María Teresa,
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Quality Department