This spectacular apartment is located in one of the most exclusive areas of the Costa del Sol, the Incosol Urbanization, in Marbella. A quiet urbanization, with well-kept gardens and a communal pool.
The apartment, which is located on the first floor, has been recently renovated and decorated with great detail. It is very bright and has a spacious living room, a large terrace with spectacular views, a fully equipped kitchen, two double bedrooms and a bathroom with a shower.
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Incosol Apartment
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Response from the Quality Department
Dear Klaus,
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the beautiful apartment and its location in a good residential area.
However, we are truly sorry to learn about the small deficiencies you encountered in the kitchen, bathroom, and furniture. We strive to provide a high standard of accommodation, and it is disappointing to know that we fell short in these areas during your stay.
Please be aware that we have a dedicated team available 24 hours a day to address any issues that may arise. Our goal is to ensure that all our guests have a comfortable and enjoyable experience, and we regret that we were not informed of these problems during your stay so that we could have had the opportunity to resolve them promptly.
Your feedback is invaluable to us, and we will use it to make necessary improvements. Thank you again for bringing these matters to our attention, and we hope to have the chance to welcome you back and provide a better experience in the future.
Response from the Quality Department
Dear Guest,
Thank you for choosing to stay at our apartment and for taking the time to share your feedback. We are delighted to hear that you found the location convenient and the apartment spacious and well-equipped for your needs. It´s wonderful to know that you enjoyed the spacious terrace as well.
We apologize for any inconvenience caused. Your understanding is greatly appreciated, and we´re glad to hear that it did not significantly impact your overall experience.
Your kind words about our team´s support are truly appreciated, and we´ll be sure to pass along your thanks to them.
Should your travels bring you back to Marbella in the future, we would be delighted to welcome you again for another pleasant stay.
Quality Department
Response from the Quality Department
Dear Stephan
Thank you for your feedback regarding your stay at our accommodation. We are pleased to hear that you enjoyed the facilities, especially the spacious terrace with various seating options. We also appreciate that you found the welcome pleasant, the kitchen well-equipped, and everything perfect for your comfort.
Regarding the mention of cameras, we want to clarify that we do not have security cameras inside the apartments. We respect and value the privacy of our guests, and we strive to maintain high standards in providing a safe and comfortable environment.
Additionally, concerning the external noise, we apologize for the inconvenience caused by construction noise and neighbors. We would like to clarify that construction activities are specific and non-recurring events over which we have limited control. Nevertheless, we will explore ways to enhance the soundproofing of the accommodation, should it be necessary, to prevent similar inconveniences in the future.
We appreciate that you enjoyed your stay despite the mentioned considerations, and we hope to have the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Igor,
We sincerely apologize that your experience in the apartment did not meet your expectations. Your feedback is crucial, and we take your concerns seriously. It seems that your stay has not lived up to our quality standards, and we will investigate what has occurred.
We are pleased to inform you that the apartment has undergone a complete renovation. However, we would have appreciated being informed during your stay so that we could address the problems immediately. We are committed to addressing and resolving all the issues mentioned.
Regarding the noise, we regret to inform you that it is something beyond our control, but it is a specific and temporary situation. We would have appreciated being notified during your stay so that we could assist in finding solutions.
If there is anything more we can do or if you have any specific requests for your next stay, please do not hesitate to let us know. Thank you for your understanding.
Quality Department
Response from the Quality Department
Dear Daniela,
Thank you for providing such comprehensive feedback regarding your recent stay. We´re pleased to hear that you appreciated the spacious and bright features of the flat, along with the excellent living room and terrace spaces. The location´s proximity to Marbella amenities is certainly an advantage.
However, we deeply regret that the cleanliness did not meet your expectations. We understand the importance of a well-maintained property, and your observations are taken seriously. Had we been made aware of these issues during your stay, we would have swiftly dispatched our housekeeping team to rectify the situation.
Furthermore, we apologize for the inconvenience caused by the non-functioning electric roller shutter in the living room. Please rest assured that we are addressing this technical matter promptly to ensure a seamless experience for future guests.
We want to assure you that this is not reflective of our usual standards, and we are committed to taking corrective measures to prevent a recurrence. We truly value your feedback. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.
Response from the Quality Department
Dear Tess,
Thank you for sharing your experience with us. We are very happy to learn that you had a wonderful stay with us and that you found the location conveniently close to the most popular and beautiful places in Marbella.
Regarding the maintenance of the apartment, we are glad that during your stay you notified us about your dissatisfaction with some aspects, which gave us the oppotunity to give you a prompt response and explanation. We will take note of all the information you have given us, to make the necessary improvements in our accommodation, and meet the standards of quality that we are committed to offer to all our guests.
We appreciate your understanding and communication. We are also grateful for your intention to recommend us to everyone, and we look forward to welcoming you again in the near future.
Quality Department.
Response from the Quality Department
Estimada Ximena, Agradecemos sus comentarios y valoraciones sobre nuestro apartamento. Su opinión es importante para nosotros y nos ayuda a mejorar continuamente nuestros servicios. Nos alegra saber que su estancia fue satisfactoria y que la ubicación le resultó conveniente. Esperamos que haya disfrutado de su tiempo con nosotros y que considere volver en el futuro para ofrecerle una experiencia mucho más memorable.
Departamento de Calidad
Response from the Quality Department
Dear Taniya, Thank you for your positive feedback. We are delighted to hear that you enjoyed the apartment and the mountain views. We would be honored to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Wiebke, We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We sincerely value the feedback provided by our esteemed clientele. Please be assured that we regard every comment with the utmost seriousness and use them as vital tools in our unwavering commitment to enhancement and excellence.We hope to have the pleasure of welcoming you back soon.
Quality Department
Response from the Quality Department
Dear Ziyad, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Quality Department
La ubicación. El entreno, la seguridad
No me gusto que la tv de la habitación no funciona, la del salón solo canales internacionales, la campana extractora no funciona.
Response from the Quality Department
Estimada Anna,
Gracias por tomarse el tiempo en compartir su experiencia en nuestro apartamento, así como su alta valoración. Nos complace enormemente saber que ha encontrado excelente nuestra ubicación y las medidas de seguridad que tomamos. Es alentador saber que hemos cumplido con sus expectativas en esos aspectos.
Sin embargo, nos decepciona saber los problemas que afectaron a que su estancia no fuera excelente. Hemos tomado medidas inmediatas para abordar las cuestiones que señala sobre la televisión y campana para poder ofrecer el mejor servicio a nuestros clientes.
Le agradecemos nuevamente por su comprensión y por darnos la oportunidad de enmendar estos inconvenientes. Estamos comprometidos con brindarle una experiencia excepcional y esperamos tener el placer de servirle nuevamente muy pronto.
Departamento de Calidad
Response from the Quality Department
Dear Azdin, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department
La struttura molto bella e confortevole, la casa è molto grande e spaziosa. Il terrazzo è ideale e con una bella vista sul verde.
Sfortunatamente la struttura è un po’ lontana dal centro, circa 15 min in macchina da puerto banus. L’uso del veicolo e/o uber è necessario perché gli spostamenti avvengono lungo delle strade definibili come tangenziali.
Response from the Quality Department
Dear Sveva, We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Quality Department
Die Lage des Apartments war ok. Garten und Swimmingpool waren sehr gepflegt. Die Klimaanlage war sehr gut. Das Apartment, wenn es mal renoviert ist, ist sehr freizügig geschnitten
Leider ist dieses Apartment, für den Preis den ich bezahlt habe, nicht in Ordnung. Professional Cleaning nicht vorhanden. Badezimmer nicht sauber; die Tür zur Veranda konnte nicht abgeschlossen werden. Die Sitzangelegenheiten, sprich Couch, Stühle etc haben lange kein ´Steam Cleaning" erhalten. In der Küche funktionierte die Abzugshaube nicht, die Spülmaschine funktionierte nicht richtig etc. Ich habe mich beschwert und man hat mir einen kleinen Rabatt zugesagt. Das Apartment müsste von Grund auf renoviert werden
Response from the Quality Department
Dear Agnes,
We sincerely appreciate your feedback and the positive comments you´ve shared regarding our pool, gardens, and air conditioning. It´s wonderful to hear that you´ve been enjoying these amenities, and we´re delighted to have contributed to your positive experience in our community.
Regarding your concerns, we are very sorry for the inconveniences encountered during your stay. We are glad to know that our colleagues were informed of these problems so that we could provide a solution as soon as possible, although understanding that this was not enough for you we have proceeded to offer you a discount for the problems experienced during your stay. Thank you once again for sharing your feedback with us, and we assure you that we have taken note of all the above in order to improve the quality of our accommodation and offer a better stay to our future guests.
Thank you once again for bringing this matter to our attention, and we look forward to providing you with an improved and enjoyable living experience in your apartment.
Quality Department
Response from the Quality Department
Dear Jane Oper, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Toko, Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Curtis, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Reginald. We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Hamza,
Estamos encantados de leer su reseña positiva de nuestro apartamento, y estamos agradecidos por sus amables palabras sobre nuestro personal amable y servicial. Estamos encantados de haber superado sus expectativas, y esperamos darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Ike,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Rustige plek. Mooi en ruim appartement
Het uitzicht op een leegstaande flat
Response from the Quality Department
Thank you Madelon for choosing our property for your stay and for taking the time to share your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias Mariano por tomarse un momento para destacar la comodidad y belleza del apartamento y su excelente ubicación.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Meri, thank you very much for sharing your personal experience with us.
We hope to have the opportunity to assist you in near future again.
Aija T.
Quality Department
+ schöne Aussicht ruhige Lage
- die Lage
Response from the Quality Department
Dear Hassan, we appreciate your time to review your stay with us. Thank you for your highlights on the beautiful views of the apartment.
We are sorry if some aspects of the location of the apartment did not meet your expectation. For your future says do not hesitate to contact our Reservation Department, so our team will guide you in the booking process, so you can book the property which suits the best your needs.
We look forward to meeting you soon again.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for taking the time to leave this detailled positive comment regarding your stay in our apartment.
We are pleased to read your complete satisfaction with the comfort of the apartment and are grateful for your highlight on our personalized service we always try to provide our guests. We are thrilled to read your praising comments about our team.
We look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Mr./Mrs Durcan In the first place, let me show you our gratitude for the confidence you placed on Genteel Home to enjoy your holidays in Marbella. We would also like to apologies for all the inconvenience you suffered the first days of your stay. Although we are quite dismayed by the content of your review regarding your holiday at our apartment , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. After having shared with us your impressions about the general state of the house, Begoña went to the apartment and many of this occurrences were solved quickly, like the iron, duvet or bowls, as they were in the apartment. The rest of the incidences, were solved by qualified staff. During the rest of your stay have been happening requests and complaints from you, immediately they were solved by Begoña , and even an extra cleaning was provided at no extra cost, to compensate the upheaval produced However we regret that it is not enough and in response to the request made about the discount of 500€ requested several times during your stay, we think that we have resolved everything on time and correctly, for this reason, the discount is not applicable. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay, we look forward to serving you again in the near future. Ana García, Customer Service
1-La lavadora no funcionó - ni siquiera estaba conectada y no había conexiones detrás de la lavadora, 2-El horno no funciona 3-Hay muchos escarabajos e insectos en el asiento de la sala de estar habitación
Response from the Quality Department
Estimada Macura
Nos gustaría darle las gracias por elegir nuestro apartamento GH Incosol para sus vacaciones en Marbella, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros.
En cuanto a lo que detalla en relación a las instalaciones, sentimos que hubiera un problema con el funcionamiento de las mismas, hubiéramos enviado nuestro personal de mantenimiento de inmediato para repararlo en caso de haber conocido dicha incidencia. De todas formas lamentamos profundamente las molestias que le haya podido ocasionar
Además, hemos tomado nota de sus observaciones relacionadas con la presencia de insectos dentro de nuestras instalaciones. Teniendo en cuenta la climatología de Málaga y su posición geográfica, dependiendo de la humedad y el calor, la presencia de insectos en cualquier alojamiento, negocio o casa privada es inevitable. Sin embargo, tenemos en marcha un plan de control de plagas preventiva específico, así como los tratamientos regulares para evitar su presencia en el apartamento.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.
Atentamente
Ana García, Dpto. de calidad